{"schema_version":"1.0.0","provider":"telnyx","canonical_url":"https://telnyx.com/ai/sla.json","updated_at":"2026-04-24T08:17:18.048Z","content":{"provider":"telnyx","sla":{"uptime_guarantee":{"value":99.99,"type":"proven","source":"Historical uptime monitoring; third-party status page","last_verified":"2026-04-21","confidence":"high","note":"99.99% uptime SLA for core voice and messaging services"},"rpo_hours":{"value":1,"type":"proven","source":"Disaster recovery documentation","last_verified":"2026-04-21","confidence":"high","note":"Maximum 1-hour data loss in disaster scenario"},"rto_hours":{"value":4,"type":"proven","source":"Disaster recovery documentation","last_verified":"2026-04-21","confidence":"high","note":"Maximum 4-hour recovery time for full service restoration"},"credits":[{"downtime_threshold":"< 99.99% uptime","credit_percentage":10},{"downtime_threshold":"< 99.9% uptime","credit_percentage":25},{"downtime_threshold":"< 99.0% uptime","credit_percentage":50}],"measurement":{"method":"Monthly uptime percentage calculated as (total minutes - downtime minutes) / total minutes × 100","calculation_window":"Monthly billing cycle","excludes":["Scheduled maintenance windows (notified 72h in advance)","Force majeure events","Customer-caused outages","Internet routing issues beyond Telnyx network"]}}}}