---
title: Abhishek Sharma | Telnyx
canonical: https://telnyx.com/authors/abhishek-sharma
---
# Abhishek Sharma | Telnyx

Author

# Abhishek Sharma

Sr Technical Product Marketing Manager

Senior Technical Product Marketing Manager

29

Articles

2025

Joined

## Latest articles

Everything Abhishek has published, most recent first.

* [![Cover image for voice ai eval](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/cover-voice-ai-eval-928x522.svg)**Conversational AI**28, Sep 2026How to evaluate Voice AI the way real conversations workLearn the five metrics such as TTFA, E2E, barge-in, and others that explain why your voice AI feels slow on real customer calls.](https://telnyx.com/resources/how-to-evaluate-voice-ai-the-way-real-conversations-work)
* [![Cover image for bpo voice choice](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/cover-bpo-voice-choice-928x522.svg)**Voice**28, Sep 2026How to choose a voice for your BPO or contact center AI agentMost BPOs spend more time choosing their CRM than choosing their voice. The voice is the first three seconds of every call, and it sets the tone for everything that follows.](https://telnyx.com/resources/choose-voice-bpo-contact-center-ai)
* [![how to text china featured image](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/featured-how-to-text-china-4.png?width=1200&format=webp)**Messaging**28, Sep 2026How to Text ChinaLearn how to text China from the US or anywhere else. Get China's country code, mobile number format, and tips for reliable SMS delivery.](https://telnyx.com/resources/how-to-text-china)
* [![Cover image for voice ai production](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/cover-voice-ai-production-928x522.svg)**Conversational AI**28, Sep 2026How to build a Voice AI product that does not fall apart on real callsExplore why most voice AI fails in production, what a real system must do end-to-end, and how to measure success using job-level metrics and reliable escalation.](https://telnyx.com/resources/how-to-build-a-voice-ai-product-that-does-not-fall-apart-on-real-calls)
* [![Cover image for minimax tts benchmark](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/cover-minimax-tts-benchmark-928x522.svg)**Conversational AI**28, Sep 2026Our Early Benchmarks on ElevenLabs vs MiniMax TTS and Why It MattersMiniMax Speech 2.6 matched or exceeded ElevenLabs in stability, pacing, and cost, making it a strong option for large-scale Voice AI.](https://telnyx.com/resources/minimax-speech-2-6-vs-elevenlabs-tts-benchmarks)
* [![Cover image for retell migration](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/cover-retell-migration-928x522.svg)**Conversational AI**28, Sep 2026Why teams outgrow Retell and migrate to TelnyxTeams outgrow Retell as latency and telephony issues surface. Telnyx import preserves agent logic while improving reliability.](https://telnyx.com/resources/why-teams-outgrow-retell-and-migrate-to-telnyx)
* [![The Math Behind Voice AI ROI](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/Generated_Image_March_03_2026_1_49_PM_fc3b0aa59d.png?width=2752&format=webp)**Conversational AI**28, Sep 2026The Math Behind Voice AI ROIMost voice AI evaluations start with cost per minute. That framing almost guarantees the wrong conclusion. Here is a 4-step framework to model the actual economics, plus an interactive ROI calculator to run your own numbers.](https://telnyx.com/resources/the-math-behind-voice-ai-roi)
* [**Conversational AI**23, Sep 2026Run Telnyx Voice AI Assistants with Any OpenAI-Compatible LLMUse your own OpenAI-compatible model with Telnyx Voice AI. Bedrock, Azure, or self-hosted LLMs now supported.](https://telnyx.com/resources/run-telnyx-voice-ai-assistants-with-any-open-ai-compatible-llm)
* [![Telnyx AI Assistant traffic distribution cover showing a test number routed to a canary version with production traffic split between main and new versions](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/voice-ai-canary-deployments-cover-1856x1044-3.png?width=1856&format=webp)**Conversational AI**23, Sep 2026Canary Deployments for Voice AI AssistantsTelnyx AI Assistants now support end-user targeting on top of percentage traffic splits, so teams can test new voice AI agent versions on real calls before widening a canary.](https://telnyx.com/resources/voice-ai-canary-deployments)
* [![100 Voice AI Tips for 2026 safe-margin cover image](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/voice-ai-100-tips-cover-928x522-safe.svg)**Conversational AI**23, Sep 2026100 Voice AI Tips for the Rest of 2026100 production rules for AI voice agents based on real deployments: call scope, latency, speech recognition, tools, evals, handoff, safety, and operations.](https://telnyx.com/resources/ai-voice-agents-2026-tips)
* [**Conversational AI**23, Sep 2026Arabic TTS with Tashkeel SupportTelnyx NaturalHD adds full tashkeel support for Arabic TTS, delivering accurate, natural pronunciation across dialects.](https://telnyx.com/resources/arabic-tts-with-tashkeel-support)
* [![Why Voice AI fails in EMEA and what infrastructure has to do with it](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/feature_image_Why_Voice_AI_Fails_in_EMEA_1770742260_8669aa1c40.png?width=2040&format=webp)**Conversational AI**23, Sep 2026Why Voice AI fails in EMEA and what infrastructure has to do with itVoice AI failures in EMEA stem from latency, routing, and compliance issues that only appear at production scale.](https://telnyx.com/resources/why-voice-ai-fails-in-emea-and-what-infrastructure-has-to-do-with-it)
* [![When voice AI prompts stop being maintainable](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/feature_image_9fdba68294.png?width=2040&format=webp)**Conversational AI**23, Sep 2026When voice AI prompts stop being maintainableVoice AI systems often fail as prompts decay over time. Instructions collide, behavior drifts, and changes become risky. This article explains why that happens and how Telnyx helps teams keep voice AI predictable in production.](https://telnyx.com/resources/when-voice-ai-prompts-stop-scaling)
* [![Telnyx Voice AI checklist blog cover](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/cover-1856x1044-v5.png?width=1856&format=webp)**Conversational AI**23, Sep 2026AI voice agents checklist for production callsLearn how to prepare AI voice agents for production calls with low latency, real-time transcription, handoffs, guardrails, observability, and ROI tracking.](https://telnyx.com/resources/ai-voice-agents-production-checklist)
* [![26 principles for adopting voice AI in production (2026)](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/feature_image_26_Principles_for_Production_Voice_AI_1770742501_e14fc7db0d.png?width=2040&format=webp)**Conversational AI**23, Sep 202626 principles for adopting voice AI in production (2026)26 practical principles for running voice AI in production, covering latency, reliability, escalation, and real PSTN traffic.](https://telnyx.com/resources/26-principles-for-adopting-voice-ai-in-production-2026)
* [![Why Your AI Coding Agent Gets Telnyx APIs Wrong (and How to Fix It With Skills)](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/skills_hero_7b8c3d0255.png?width=2800&format=webp)**Conversational AI**23, Sep 2026Give Your AI Call Center Agent the Skills to Use Telnyx CorrectlyAI coding agents hallucinate API calls. Telnyx Skills give them verified SDK knowledge so generated code works.](https://telnyx.com/resources/call-center-agent-skills)
* [![Control Voice AI response timing with Start Speaking Plan](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/feature_image_Control_Voice_AI_response_timing_with_Start_Speaki_1770743132_d747f2845b.png?width=2040&format=webp)**Voice**23, Sep 2026Control Voice AI response timing with Start Speaking PlanVoice AI agents often interrupt too soon. Telnyx’s Start Speaking Plan lets you control exactly when your agent responds based on pauses, punctuation, and real-world speech patterns.](https://telnyx.com/resources/control-voice-ai-response-timing-with-start-speaking-plan)
* [![What does it mean to pass the Turing Test in voice AI](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/voice_ai_turing_test_96dfd022af.webp?width=2040&format=webp)**Conversational AI**23, Sep 2026What does it mean to pass the Turing Test in voice AIWhat does it mean for voice AI to pass the Turing Test? Most claims amount to quick conversational polish, not real intelligence. This article shows why latency, interruption handling, and task completion matter more than sounding human.](https://telnyx.com/resources/turing-test-for-voice-ai)
* [![Cover image for 9 Levels of Voice AI Maturity blog](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/cover%20image.png?width=1536&format=webp)**Conversational AI**23, Sep 2026The 9 levels of voice AI maturityMost companies think they have voice AI because a bot answers the phone. That is not maturity. That is a starting point. We have mapped 9 distinct levels based on what actually breaks as companies scale, not what vendors promise.](https://telnyx.com/resources/the-9-levels-of-voice-ai-maturity)
* [![How to detect an AI-generated voice on live calls cover with Telnyx and Resemble AI branding](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/detect-ai-voice-cover-928x522-2.svg)**Voice**21, Sep 2026How to detect an AI-generated voice on live callsReal-time AI voice detection on live phone calls: how it works, where it fits in a call pipeline, and what the PSTN transport does to detection accuracy.](https://telnyx.com/resources/detect-ai-generated-voice-live-calls)
* [![You can now use Deepgram Flux on Telnyx ](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/feature_image_You_can_now_use_Deepgram_Flux_on_Telnyx_1770744134_ab96415e31.png?width=2040&format=webp)**Conversational AI**17, Sep 2026You can now use Deepgram Flux on Telnyx Host Deepgram’s Flux CSR model inside Telnyx’s global network to reduce latency and build smoother voice-AI conversations.](https://telnyx.com/resources/deepgram-flux-telnyx)
* [**Agent Primitive**17, Sep 2026Benchmarking Tavily, Telnyx, DuckDuckGo, and Brave for agent workflowsWe ran 20 queries through Tavily, Telnyx Web Search, DuckDuckGo, and Brave. Brave was fastest at 561ms avg with zero errors. Tavily returned the richest snippets. DuckDuckGo failed 8 out of 20 times.](https://telnyx.com/resources/web-search-api-benchmark)
* [![Telnyx Email API cover: give your Muse agent an inbox of its own](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/muse-agent-email-inbox-cover-2.png?width=2400&format=webp)**Messaging**14, Sep 2026How to give your Muse Agent an inboxMuse has no inbox of its own. Give any AI agent a real email address with the Telnyx Email API, on the same platform as voice and SMS.](https://telnyx.com/resources/give-your-muse-agent-an-inbox)
* [**Conversational AI**13, Sep 2026An open source medical pronunciation dictionary for voice AI960 medical terms with phonetic alias and IPA pronunciations, pre-built for Telnyx, ElevenLabs, Vapi, Retell, and Amazon Polly. Open source, provider-agnostic, 30 seconds to import.](https://telnyx.com/resources/medical-pronunciation-dictionary-voice-ai)
* [![Cover image for TTS architecture blog showing six model architecture camps](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/tts-architecture-cover.svg)**TTS API**10, Sep 2026TTS architecture decides what breaks firstText-to-speech models do not only differ by voice quality. The architecture underneath the voice determines latency, cloning quality, streaming behavior, controllability, and cost.](https://telnyx.com/resources/tts-model-architectures)
* [![Voice Dictation App Hero Graphic](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/bolo-feature-v4.png?width=2500&format=webp)**STT API**8, Sep 2026How I built a voice dictation app for macOS using TelnyxA full breakdown of building a Wispr Flow alternative on macOS using Telnyx STT and LLM inference APIs — pipeline architecture, permissions, hotkeys, and real-world latency.](https://telnyx.com/resources/voice-dictation-app-macos-telnyx)
* [![Vision Agents meets the full Telnyx stack cover](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/vision-agents-cover-v2.svg)**Integrations**8, Sep 2026Build Voice AI Agents With Vision Agents and TelnyxThe Telnyx plugin for GetStream Vision Agents now covers the full voice AI stack: PSTN phone calling, LLM, STT, and TTS, all from a single install.](https://telnyx.com/resources/vision-agents-telnyx-integration)
* [![How we built multi-participant voice AI calls — cover image](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/multi-participant-cover-v9.svg)**Conversational AI**8, Sep 2026How we built multi-participant voice AI callsAdding a second human to an active voice AI call breaks assumptions your conversation layer has held since day one. Here is what changes in the audio layer, the transcript state, and the tool design when you build for multiple speakers.](https://telnyx.com/resources/multi-participant-voice-ai-calls)
* [![co located infrastructure](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/how-telnyx-fixed-voice-ai-latency-featured.png?width=3600&format=webp)**Conversational AI**4, Sep 2026Improving Voice AI Latency with Co-Located InfrastructureMost voice AI feels robotic because of latency, not bad voices. Every network hop adds delay. We fixed it by colocating our GPUs with our telephony core, cutting response times sub second and making conversations feel human again.](https://telnyx.com/resources/how-telnyx-fixed-voice-ai-latency-with-co-located-infrastructure)

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