--- title: Telnyx Contact Center AI | Build intelligent voice canonical: https://telnyx.com/contact-center-ai --- # Telnyx Contact Center AI | Build intelligent voice # Contact Center AI Power intelligent, engaging customer interactions on a AI-powered, HD voice platform. Telnyx delivers superior voice quality and AI-driven automation without compromising reliability. [Start building](https://telnyx.com/sign-up)[Contact sales](https://telnyx.com/contact-us) **Features** ## The building blocks for voice AI—all in one place Build cost-effective, low-latency voice AI solutions with one provider. Low-latency voiceContext-rich conversationsNoise suppressionSpeech-to-textText-to-speechCost-effective AI agents ### Low-latency voice Most voice AI stacks route calls through 4 to 5 separate providers, including telephony, STT, LLM, TTS, orchestration, adding latency at every hop. Telnyx runs everything on one network. Audio enters, gets processed, and returns without leaving our infrastructure. The result: sub-200ms round-trip times that keep conversations natural. ### Context-rich conversations Give your Voice AI Agent access to custom tools and over 30 pre-built integrations across 13 categories, including Salesforce, HubSpot, ServiceNow, Calendly, Jira, and more. Pull customer data into calls, trigger actions in real time, and personalize every conversation with live context. ### Noise suppression Crystal-clear audio is the foundation of great customer experience. Telnyx noise suppression and HD Voice codecs filter out background noise before it reaches your agent, so conversations feel natural, and customer names, account numbers, and key details are captured accurately the first time. ### Speech-to-text Telnyx gives you access to multiple STT engines, such as Deepgram, Whisper, AssemblyAI, xAI, Speechmatics, Soniox, Google, Azure, and our own engine, so you can pick the best fit for your language, accuracy, or cost needs. Switch providers anytime without rebuilding your stack. When a better model comes out, swap it in. ### Text-to-speech Start with Telnyx Ultra for expressive Telnyx-native Voice AI, or choose MiniMax, Qwen3TTS, xAI, ElevenLabs, Azure Neural, AWS, ResembleAI, NaturalHD, and other engines when the use case calls for provider choice, WebSocket compatibility, or a specific voice. Over 100 languages and variants mean you can reach more customers in their native language and respond faster in any market. Switch providers anytime without rebuilding. No lock-in, no migration headaches. ### Cost-effective AI agents Telnyx pricing for base rate is [budget friendly](https://telnyx.com/pricing/conversational-ai). Need more volume? Committed-use discounts on STT and TTS lower your costs further as you scale. No surprise add-ons for telephony, no per-seat fees, no middlemen taking a cut. * ### HD voice quality Experience crystal-clear call quality with [16kHz HD voice codecs](https://telnyx.com/resources/advanced-calling-hd-voice "Telnyx HD voice capabilities") for frustration-free customer interactions. * ### Scalable infrastructure Dedicated GPUs scale automatically based on workload to ensure uptime and optimal performance. * ### Dynamic call control [Telnyx Voice API](https://telnyx.com/products/voice-api "Voice API") enables scalable, dynamic workflows for AI-driven call centers without compromising call quality. **CUSTOMER STORIES** Benjamin Gleitzman CTO, Replicant Telnyx media forking gives Replicant low-latency access to audio packets to be able to feed our AI models. In many cases, Telnyx was the fastest provider that was there on the market. [Read customer story](https://telnyx.com/customer-stories/replicant) **RESOURCES** ## Learn more Explore expert insights on our AI solutions * ### Lower contact center costs Explore practical strategies for implementing AI in contact centers while keeping costs in check. [Read more](https://telnyx.com/resources/lower-contact-center-costs-ai) * ### Speech-to-Text with Voice API tutorial In this tutorial, we will cover how to get a speech-to-text transcription of your calls using Voice API and TeXML. [Explore docs](https://developers.telnyx.com/docs/v2/voice/programmable%5Fvoice/tutorials/speech%5Fto%5Ftext/) * ### Access the tools Leverage AI-driven workflows and seamless voice capabilities to create natural, engaging customer interactions. [Learn more](https://telnyx.com/products/speech-to-text-api) PRODUCTS ## Cutting-edge voice features, all via API. [See all products](https://telnyx.com/products) ### Inference Experience fast, cost-efficient AI inference with our powerful APIs. Simplify model deployment and performance. [LEARN MORE](https://telnyx.com/products/inference) ### Voice API Use our feature rich Voice API for complete control of calls and unmatched insights. [Learn more](https://telnyx.com/products/voice-api) ### SIP Trunking Communicate globally on a HD voice network with Telnyx SIP Trunking. [Learn more](https://telnyx.com/products/sip-trunks) ### Flow Simplify AI workflows with low-code automation and powerful integrations. Build, deploy, and manage with ease. [Learn more](https://telnyx.com/flow) ## Sign up and start building. [Sign up](https://telnyx.com/sign-up)[Contact us](https://telnyx.com/contact-us) ## FAQ ### How does AI improve contact center efficiency? AI helps businesses automate routine tasks, enhance call routing, and provide real-time insights, reducing operational costs and improving agent productivity. ### How does Telnyx ensure high-quality contact center communications? ### What makes Telnyx different from other contact center AI providers? ### Can I try Telnyx voice and AI solutions for my contact center before committing? [Start building](https://telnyx.com/sign-up) ### Ask AI * [![GPT](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/chatgpt_icon-ea55e09d.jpeg?width=92&format=webp)](https://chat.openai.com/?q=What makes Telnyx's global network different, breakdown call quality for normal phone calls and voice AI calls.) * [![Claude](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/claude_icon-c7c8eef3.webp?width=92&format=webp)](https://claude.ai/new?q=What makes Telnyx's global network different, breakdown call quality for normal phone calls and voice AI calls.) * [![Perplexity](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/perplexity_icon-cd5b74f1.webp?width=92&format=webp)](https://www.perplexity.ai/search?q=What makes Telnyx's global network different, breakdown call quality for normal phone calls and voice AI calls.) * [![Gemini](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/gemini_icon-4ff1cbf4.webp?width=92&format=webp)](https://www.google.com/search?udm=50&aep=11&q=What makes Telnyx's global network different, breakdown call quality for normal phone calls and voice AI calls.) * [![Grok](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/grok_icon-e588e5bd.webp?width=92&format=webp)](https://x.com/i/grok?text=What makes Telnyx's global network different, breakdown call quality for normal phone calls and voice AI calls.)