--- title: Lear Capital Boosts Lead Conversion with Voice AI and Telnyx canonical: https://telnyx.com/customer-stories/lear-capital --- # Lear Capital Boosts Lead Conversion with Voice AI and Telnyx On this page * [Challenge: Costly Leads, Slow Contact Rates](#challenge-costly-leads-slow-contact-rates) * [Solution: Real-Time AI Engagement with Whisper Transfer](#solution-real-time-ai-engagement-with-whisper-transfer) * [Results: Higher Contact Rates, Lower Costs](#results-higher-contact-rates-lower-costs) * [Why 2X Solutions and Telnyx](#why-2x-solutions-and-telnyx) * [Looking Ahead](#looking-ahead) * [A Partnership Built for Performance](#a-partnership-built-for-performance) [Back](https://telnyx.com/customer-stories) # Lear Capital - Customer Story Aug 18, 2026•4 min read 8% ## Increase in lead contact rate 0.025% ## Near-zero lost connections $30K ## per month saved in overhead costs ## Challenge: Costly Leads, Slow Contact Rates For a company where every lead represents a significant investment, speed and efficiency in lead engagement are critical. “_New leads are expensive to generate and we needed an instant and more efficient way to get a hold of them_,” said **John Ohanesian, CEO of Lear Capital**. The traditional phone workflow relied on manual dialing and handoffs between automated systems and human reps. These split-second delays often caused potential customers to hang up — sometimes before a rep could even respond — leading to drop-off rates as high as 5–7% in some cases. ## Solution: Real-Time AI Engagement with Whisper Transfer Lear Capital partnered with [2X Solutions](https://2xsolutions.ai/?utm%5Fsource=telnyx&utm%5Fcontent=Lear%5Fcase%5Fstudy "Visit 2x solutions"), a Telnyx technology partner, to implement an Outbound Voice AI system built on Telnyx’s [programmable voice APIs](https://telnyx.com/products/voice-api). The 2X platform uses Voice AI to instantly engage new leads as soon as they’re generated. With Telnyx’s [Whisper Transfer functionality](https://telnyx.com/use-cases/call-whisper "Call whisper use case"), the system seamlessly connects live leads to sales representatives—without dropped calls or awkward pauses. In some cases, the AI also asks a few short qualification questions before connecting. Sales reps can even join the call while the AI is still speaking and take over the conversation instantly, ensuring a smooth, professional experience for the customer. This approach also addresses both major sources of drop-off: * **No more delay at pickup**: AI answers instantly, so leads aren’t left hanging. * **No more confusing double-transfer**: the AI smoothly transitions the conversation to a rep in real time. Behind the scenes, Telnyx’s carrier-grade [global network](https://telnyx.com/our-network "See network map") and private, SOC 2–certified infrastructure power every AI call and transfer, ensuring low latency, crystal-clear quality, and full compliance with financial and telemarketing regulations. ## Results: Higher Contact Rates, Lower Costs Since implementing the 2X [Voice AI](https://telnyx.com/products/voice-ai-agents "See Voice AI product") and Whisper Transfer system, Lear Capital has seen significant performance gains across their outbound sales process: * **+8% increase in lead contact rate** equating to 190 additional leads reached per month and **$66,000 in previously wasted lead spend recovered**. * **Drop-off rate cut from 3.7% to less than 0.025%**, effectively eliminating lost transfers and hang-ups. * Reduced sales rep and dialer headcount by six, saving approximately **$30,000 per month in overhead**. “Our reps no longer compete for the fastest dial,” said Ohanesian. “_They can focus on meaningful conversations instead of racing to call new leads. The AI handles the speed, we handle the relationship._” Kevin DeMeritt Founder & CEO, 2X Solutions Telnyx's high-performance infrastructure allows us to deliver seamless, real-time Voice AI experiences at scale, helping clients like Lear innovate faster and maintain industry-leading call quality. ## Why 2X Solutions and Telnyx “We chose 2X Solutions after being impressed by the hands-on demonstration,” explained Ohanesian. “Compliance and data security were key, and the platform’s TCPA features and SOC 2 certification gave us confidence.” Beyond technology, Lear Capital valued 2X’s operational expertise and Telnyx’s reliable global network: “Telnyx has been a critical partner in our success,” said **Kevin DeMeritt, Founder & CEO of 2X Solutions**. “Their high-performance infrastructure allows us to deliver seamless, real-time Voice AI experiences at scale, helping clients like Lear innovate faster and maintain industry-leading call quality.” ## Looking Ahead Lear Capital continues to innovate with 2X Solutions and Telnyx, piloting new capabilities to further enhance lead engagement and efficiency: * **AI-powered pre-texting**: Automatically sending a text 3–5 minutes before a call to warm up new leads and boost connection rates. * **AI data analysis**: Benchmarking contact and transfer rates against industry standards and analyzing call scripts to optimize performance. “With Telnyx and 2X, we’re not just improving call efficiency, we’re redefining how our team connects with customers,” said Ohanesian. ## A Partnership Built for Performance Lear Capital, 2X Solutions, and Telnyx represent a powerful Voice AI ecosystem — combining a trusted financial brand, an AI-driven engagement platform, and a full-stack AI and telephony carrier with infrastructure built for real-time voice automation. Together, they’ve created a scalable, compliant outbound engine that boosts performance and transforms how sales teams connect with customers. 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