--- title: Lightspeed Builds Global Communications with Telnyx canonical: https://telnyx.com/customer-stories/lightspeed --- # Lightspeed Builds Global Communications with Telnyx On this page * [Global scale without a hitch](#global-scale-without-a-hitch) * [Call failures are a thing of the past](#call-failures-are-a-thing-of-the-past) * [The future: Internet-centric comms on a private backbone](#the-future-internet-centric-comms-on-a-private-backbone) [Back](https://telnyx.com/customer-stories) # Lightspeed - Customer Story Aug 18, 2026•2 min read 100+ ## countries served 99.9% ## drop in call failures 14 ## offices worldwide [Lightspeed](https://www.lightspeedhq.com/ "Lightspeed") powers independent retail and restaurant businesses all over the world with industry-leading payments and point-of-sale solutions in the cloud. When it came time for them to scale their communications infrastructure globally, they turned to Telnyx. ## **Global scale without a hitch** Serving customers in over 74,000 locations, Lightspeed sought a carrier with a modern global infrastructure. The Telnyx network, with points of presence across the globe interconnected by a private fiber backbone, allows Lightspeed to connect with all of their customers and business contacts across their 14 office locations through a single unified communications platform. By choosing [Elastic SIP Trunking](https://telnyx.com/products/sip-trunks), Lightspeed gained the flexibility to scale call volumes up or down in just a few clicks. In addition to controlling capacity, virtually every aspect of Lightspeed’s global communications is configured through one hub with the Mission Control Portal. ## **Call failures are a thing of the past** When Lightspeed switched to Telnyx from a stack of other outbound carriers, their reported call failures dropped by a whopping **99.9%**. This improvement has transformed the efficiency of their contact center, and saved invaluable time for their IT telecommunications department—who no longer have to troubleshoot a considerable number of call failures every month. Because Telnyx has deep relationships and regulatory experience in markets all over the world, we can guarantee market-leading international call connection at an unbeatable price. ## **The future: Internet-centric comms on a private backbone** After a seamless SIP trunking switchover with immediate benefits for their contact center and support teams, Lightspeed plans to build on their partnership with Telnyx. By leveraging our [Virtual Cross Connects](https://telnyx.com/products/programmable-networking) to transport data between their cloud environments, Lightspeed is aiming to keep all of their communications traffic away from the public internet, ensuring greater security and flawless quality. CUSTOMER STORIES ## Explore other customer stories * [![Documo logo over man on keyboard](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/Carousel_Thumbnail_Customer-Story_Documo-ccd3e312.jpg?width=640&format=webp)DocumoHow Documo offers seamless number porting and faster porting.READ CASE STUDY](https://telnyx.com/customer-stories/documo) * [![Weave Customer Story Surgeon Image](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/Weave-00f90e8c.jpg?width=640&format=webp)WeaveHow Weave uses Telnyx to power communications for service-based businesses.READ CASE STUDY](https://telnyx.com/customer-stories/weave) * [![Carousel Thumbnail - Customer Story - Lighthouse Works](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/Customer_Lighthouse-Works_16x9-4544c454.png?width=1308&format=webp)Lighthouse WorksTelnyx is proud to power both Lighthouse Works’ internal telephony system and external contact center.READ THE CASE STUDY](https://telnyx.com/customer-stories/lighthouse-works) ## Sign up and start building. [Sign up](https://telnyx.com/sign-up)[Contact sales](https://telnyx.com/contact-us) [Start building](https://telnyx.com/sign-up) ### Ask AI * [![GPT](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/chatgpt_icon-ea55e09d.jpeg?width=92&format=webp)](https://chat.openai.com/?q=What makes Telnyx's global network different, breakdown call quality for normal phone calls and voice AI calls.) * [![Claude](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/claude_icon-c7c8eef3.webp?width=92&format=webp)](https://claude.ai/new?q=What makes Telnyx's global network different, breakdown call quality for normal phone calls and voice AI calls.) * [![Perplexity](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/perplexity_icon-cd5b74f1.webp?width=92&format=webp)](https://www.perplexity.ai/search?q=What makes Telnyx's global network different, breakdown call quality for normal phone calls and voice AI calls.) * [![Gemini](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/gemini_icon-4ff1cbf4.webp?width=92&format=webp)](https://www.google.com/search?udm=50&aep=11&q=What makes Telnyx's global network different, breakdown call quality for normal phone calls and voice AI calls.) * [![Grok](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/grok_icon-e588e5bd.webp?width=92&format=webp)](https://x.com/i/grok?text=What makes Telnyx's global network different, breakdown call quality for normal phone calls and voice AI calls.)