--- title: LivePerson Revolutionizes Customer Engagement Solutions canonical: https://telnyx.com/customer-stories/liveperson --- # LivePerson Revolutionizes Customer Engagement Solutions On this page * [Revolutionizing AI-powered customer engagement with LivePerson](#revolutionizing-ai-powered-customer-engagement-with-liveperson) * [The challenge](#the-challenge) * [The partnership](#the-partnership) * [Transforming integration and reducing friction](#transforming-integration-and-reducing-friction) * [Innovating for the future](#innovating-for-the-future) [Back](https://telnyx.com/customer-stories) # LivePerson - Customer Story Aug 18, 2026•3 min read ### Revolutionizing AI-powered customer engagement with LivePerson [LivePerson](https://www.liveperson.com/), a leader in AI-powered messaging and voice platforms, is committed to improving the way businesses connect with customers. Their mission is to help businesses create real-time, personalized interactions across various channels. To achieve this goal, they needed a partner who could not only meet their high standards for scalability, reliability, and security but also share their vision for innovation. In their search, they found Telnyx, a trusted provider of communications APIs and infrastructure that has become an integral part of LivePerson's architecture. ### The challenge LivePerson’s goal was to transform customer interactions through cutting-edge AI technologies. However, achieving this goal required overcoming several challenges, including finding a provider and partner that could: * Support high volumes of real-time data with minimal latency. * Collaborate on innovative solutions that would further enhance their platform’s capabilities. “We needed a provider that could not only meet our high standards in scalability, reliability, and security, but also a partner that is willing to co-develop innovative solutions with us,” said Linh Tran, SVP Head of Product at LivePerson. ### The partnership Telnyx quickly emerged as the ideal partner for LivePerson, with a shared commitment to collaboration and long-term success. Telnyx’s rich [SMS API](https://telnyx.com/products/sms-api) and real-time [communications infrastructure](https://telnyx.com/our-network) are crucial to LivePerson's live customer interactions. LivePerson also leverages Telnyx’s [SIP SRS](https://developers.telnyx.com/docs/voice/programmable-voice/siprec-server#step-2-assign-an-inbound-sip-subdomain) (Session Recording Server) to develop voice copilot capabilities, which are currently being integrated into their platform. “Telnyx provides the real-time communication infrastructure that ensures low latency, which is very crucial for live customer interaction,” Linh explained. “They are definitely a crucial component as part of our architecture.” ### Transforming integration and reducing friction One of the most significant benefits of the Telnyx and LivePerson partnership was the drastic reduction in API integration time. What once took two to three months now only takes two weeks, thanks to Telnyx’s streamlined processes. This reduction in setup time has lowered the friction in adopting LivePerson’s analytic products and opened up new revenue streams. For instance, the recent rollout of a voicebot solution, powered by Telnyx’s infrastructure, has become an innovative feature for businesses looking to enhance their customer interactions. Linh Tran SVP Tech Product Management We were able to reduce the API integration from what typically takes two to three months to a simple setup step that takes only two weeks for our customers. ### Innovating for the future Looking ahead, LivePerson aims to leverage even more Telnyx tools to ehance their platform. With the Telynx [Voice API](https://telnyx.com/products/voice-api) capabilities, they plan to implement voice biometrics to create a frictionless voice authentication process for the voice channel. This technology has the potential to transform how businesses interact with their customers, making interactions smoother, more secure, and more personalized. “I see the opportunities here as endless,” said Linh Tran. CUSTOMER STORIES ## Explore other customer stories * [![Replicant worker on computer](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/Carousel_Thumbnail_Customer-Story_Replicant-2ef6e2ed.jpg?width=640&format=webp)ReplicantReplicant reduced latency by using Telnyx for their conversational AI solution.READ CASE STUDY](https://telnyx.com/customer-stories/replicant) * [![Weave Customer Story Surgeon Image](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/Weave-00f90e8c.jpg?width=640&format=webp)WeaveHow Weave uses Telnyx to power communications for service-based businesses.READ CASE STUDY](https://telnyx.com/customer-stories/weave) * [![Ooma Customer Story Ooma Logo](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/Carousel_Thumbnail_Customer-Story_Ooma-a6506978.svg)OomaOoma leverages Telnyx’s global network to streamline carrier operations, reduce costs, and lower latency. READ CASE STUDY](https://telnyx.com/customer-stories/ooma) * [![Echowin Logo](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/Customer-story_Echowin_16x9-59376609.png?width=1308&format=webp)echowinechowin turned to Telnyx as a telephony partner for their AI call management platformREAD CASE STUDY](https://telnyx.com/customer-stories/echowin) ## Sign up and start building. [Sign up](https://telnyx.com/sign-up)[Contact sales](https://telnyx.com/contact-us) [Start building](https://telnyx.com/sign-up) ### Ask AI * [![GPT](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/chatgpt_icon-ea55e09d.jpeg?width=92&format=webp)](https://chat.openai.com/?q=What makes Telnyx's global network different, breakdown call quality for normal phone calls and voice AI calls.) * [![Claude](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/claude_icon-c7c8eef3.webp?width=92&format=webp)](https://claude.ai/new?q=What makes Telnyx's global network different, breakdown call quality for normal phone calls and voice AI calls.) * [![Perplexity](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/perplexity_icon-cd5b74f1.webp?width=92&format=webp)](https://www.perplexity.ai/search?q=What makes Telnyx's global network different, breakdown call quality for normal phone calls and voice AI calls.) * [![Gemini](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/gemini_icon-4ff1cbf4.webp?width=92&format=webp)](https://www.google.com/search?udm=50&aep=11&q=What makes Telnyx's global network different, breakdown call quality for normal phone calls and voice AI calls.) * [![Grok](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/grok_icon-e588e5bd.webp?width=92&format=webp)](https://x.com/i/grok?text=What makes Telnyx's global network different, breakdown call quality for normal phone calls and voice AI calls.)