--- title: Confluence canonical: https://telnyx.com/integrations/confluence --- # Confluence [Back to Integrations](https://telnyx.com/integrations) # Confluence ### Overview Connect your voice agent with Confluence to automate knowledge management workflows during phone interactions. The integration allows agents to search pages, create documentation, and update content directly in Confluence spaces. ### How it works A Telnyx Voice AI agent can search Confluence pages and spaces to answer caller questions from internal documentation, create new pages with call notes and action items, and update existing pages with information discussed during the call. ### Capabilities The Intercom integration supports the following operations across core objects: Contacts create\_contact get\_contact update\_contact Conversations create\_conversation get\_conversation update\_conversation Tickets create\_ticket get\_ticket update\_ticket Users get\_user [Start building](https://telnyx.com/sign-up) CATEGORY Developer resources DEVELOPER LINKS [Telnyx Voice API fundamentals](https://developers.telnyx.com/docs/voice/programmable-voice/voice-api-fundamentals)[Intercom API reference](https://developers.intercom.com/docs/build-an-integration/learn-more/rest-apis) ### About Confluence Confluence is Atlassian's AI-powered workspace for knowledge and collaboration, where teams create, organize, and share documentation, project plans, and institutional knowledge in one centralized, searchable place. ### What moves between the agent and Confluence A Telnyx voice AI agent connected to Confluence can search pages and spaces to retrieve relevant knowledge during a phone call, surfacing answers to caller questions from internal documentation. When someone calls in, the agent can create new pages from call context, update existing documentation with new information, and log decisions or action items directly into the right Confluence space. COMPOSITION ## Pick the job. The primitives light up. Four Confluence assistants. Pick one and the blocks it runs on light up, and the create call attaches Confluence in the same request, the meter prices it. Or click any single block: every primitive sells alone. Loading... One request. Tools attached. You pay the minute, not the connector. [Voice API](https://telnyx.com/products/voice-api)[SIP Trunking](https://telnyx.com/products/sip-trunks)[TeXML](https://telnyx.com/products/texml)[WebRTC](https://telnyx.com/products/webrtc)[Conversation Relay](https://telnyx.com/products/conversation-relay)[SMS API](https://telnyx.com/products/sms-api)[MMS API](https://telnyx.com/products/mms-api)[RCS](https://telnyx.com/products/rcs)[WhatsApp Business](https://telnyx.com/products/whatsapp-business-api)[Short code](https://telnyx.com/products/sms-short-code)[10DLC](https://telnyx.com/products/10dlc-registration)[Alphanumeric sender ID](https://telnyx.com/products/alphanumeric-sender-id)[Email API](https://telnyx.com/products/email-api)[Global numbers](https://telnyx.com/products/phone-numbers)[Toll-free numbers](https://telnyx.com/products/toll-free-numbers)[Number porting](https://telnyx.com/products/number-porting)[Fax API](https://telnyx.com/products/fax-api)[Microsoft Teams](https://telnyx.com/products/enterprise-integrations-ms-teams)[Zoom Phone](https://telnyx.com/products/enterprise-integrations-zoom-phone)[Voice AI Agents](https://telnyx.com/products/voice-ai-agents)[Text-to-Speech](https://telnyx.com/products/text-to-speech-api)[Speech-to-Text](https://telnyx.com/products/speech-to-text-api)[Voice Design](https://telnyx.com/products/voice-design-lab)[Agent Browser](https://telnyx.com/products/agent-browser)[Meeting Bot](https://telnyx.com/products/meeting-bot)[Web Search API](https://telnyx.com/products/web-search-api)[Deepfake Detection](https://telnyx.com/products/deepfake-detection)[Branded Calling](https://telnyx.com/products/branded-calling)[Verify API](https://telnyx.com/products/verify-api)[Number Lookup API](https://telnyx.com/products/number-lookup)[Number Reputation](https://telnyx.com/products/number-reputation)[Virtual Cross Connects](https://telnyx.com/products/programmable-networking)[Cloud VPN](https://telnyx.com/products/cloud-vpn)[Global IP](https://telnyx.com/products/global-ip)[IoT SIM Card](https://telnyx.com/products/iot-sim-card)[eSIM](https://telnyx.com/products/esim)[Private Wireless Gateways](https://telnyx.com/products/iot-vpn)[Mobile Voice](https://telnyx.com/products/mobile-voice)[Functions](https://telnyx.com/products/functions)[StatefulActor](https://telnyx.com/products/stateful-actors)[KV](https://telnyx.com/products/kv)[SQLDB](https://telnyx.com/products/sqldb)[Inference](https://telnyx.com/products/inference)[AgentSDK](https://telnyx.com/products/agentsdk)[Embeddings API](https://telnyx.com/products/embeddings-api)[Missions](https://telnyx.com/products/missions)[LiveKit on Telnyx](https://telnyx.com/products/livekit-on-telnyx)[Object Storage](https://telnyx.com/products/storage)[CloudFS](https://telnyx.com/products/cloudfs) THE TELNYX PLATFORM ## Powered by the Telnyx platform Every Telnyx integration runs on the same infrastructure: voice AI agents for conversation, inference for reasoning, SIP trunking for transport, STT and TTS for understanding and speech, and phone numbers for provisioning. ### Voice AI Agents Voice agents that create Intercom conversations and tickets during phone calls. [Learn more](https://telnyx.com/products/voice-ai-agents) ### Inference Reasoning that identifies caller intent and routes to the right Intercom workflow. [Learn more](https://telnyx.com/products/inference) ### SIP Trunking Carrier-grade SIP transport keeps every support call connected with clear audio. [Learn more](https://telnyx.com/products/sip-trunks) ### Speech-to-Text Transcribe caller issues in real time so the agent can log them accurately in Intercom. [Learn more](https://telnyx.com/products/speech-to-text-api) ### Text-to-Speech Generate natural-sounding responses that keep callers informed while Intercom tickets are created. [Learn more](https://telnyx.com/products/text-to-speech-api) ### Phone Numbers Provision local or toll-free numbers for a dedicated support line backed by Intercom. [Learn more](https://telnyx.com/products/phone-numbers) ## Ready to build with Telnyx? [Start building](https://telnyx.com/sign-up)[Talk to sales](https://telnyx.com/contact-us) ## MORE INTEGRATIONS * ### Airtable Read and update structured records seamlessly through voice. [Learn more](https://telnyx.com/integrations/airtable) * ### Asana Create tasks and keep projects on track using voice. [Learn more](https://telnyx.com/integrations/asana) * ### Calendly Book meetings and manage availability through natural conversation. [Learn more](https://telnyx.com/integrations/calendly) * ### Figma Access design files and project context through voice. [Learn more](https://telnyx.com/integrations/figma) * ### Github Manage issues, pull requests, and code tasks hands-free through voice. [Learn more](https://telnyx.com/integrations/github) * ### Gong Bring conversation insights into every voice interaction. [Learn more](https://telnyx.com/integrations/gong) * ### Greenhouse Optimize recruiting with voice-driven updates, scheduling, and candidate workflows. [Learn more](https://telnyx.com/integrations/greenhouse) * ### Hubspot Bring real-time CRM intelligence into every voice conversation. [Learn more](https://telnyx.com/integrations/hubspot) [Start building](https://telnyx.com/sign-up) CHOOSE BY USE CASE OR PRODUCT Use caseProducts * Knowledge Base LookupsCaller asks a question, agent searches Confluence and reads the answer * Meeting Notes CaptureAgent joins the meeting, transcribes, and posts notes to Confluence * Documentation Updates by VoiceCaller dictates changes, agent updates the Confluence page * Internal Q&A LineEmployees call in, agent answers from Confluence knowledge base * CommsSIP Trunking * CommsGlobal numbers * AIVoice AI Agents * AIText-to-Speech * AISpeech-to-Text * AIWeb Search API * EdgeInference RESULTS cURL ``` # knowledge base lookups — create the agent# tools attach in the same requestcurl -X POST https://api.telnyx.com/v2/ai/assistants \ -H "Authorization: Bearer $TELNYX_API_KEY" \ -H "Content-Type: application/json" \ -d '{ "name": "confluence-kb-lookup", "model": "meta-llama/Meta-Llama-3.1-8B-Instruct", "instructions": "Answer the call, ask the caller what they need to know, search Confluence for relevant pages, and read out the answer.", "integrations": [ { "integration_id": "confluence" } ] }'# 7 primitives · 1 vendor · 1 bill# 1 tool · GET /v2/ai/integrations ``` Knowledge Base Lookups Primitives composed 7 of 50 Tools attached 1 Est. latency budget \~460 ms Est. unit cost (all-in) $0.05/min Vendors required 1 SELECT USE CASE * Knowledge Base LookupsCaller asks a question, agent searches Confluence and reads the answer * Meeting Notes CaptureAgent joins the meeting, transcribes, and posts notes to Confluence * Documentation Updates by VoiceCaller dictates changes, agent updates the Confluence page * Internal Q&A LineEmployees call in, agent answers from Confluence knowledge base SELECT USE CASE * Knowledge Base LookupsCaller asks a question, agent searches Confluence and reads the answer * Meeting Notes CaptureAgent joins the meeting, transcribes, and posts notes to Confluence * Documentation Updates by VoiceCaller dictates changes, agent updates the Confluence page * Internal Q&A LineEmployees call in, agent answers from Confluence knowledge base OR SELECT PRODUCT * CommsVoice API * CommsSIP Trunking * CommsTeXML * CommsWebRTC * CommsConversation Relay * CommsSMS API * CommsMMS API * CommsRCS * CommsWhatsApp Business * CommsShort code * Comms10DLC * CommsAlphanumeric sender ID * CommsEmail API * CommsGlobal numbers * CommsToll-free numbers * CommsNumber porting * CommsFax API * CommsMicrosoft Teams * CommsZoom Phone * AIVoice AI Agents * AIText-to-Speech * AISpeech-to-Text * AIVoice Design * AIAgent Browser * AIMeeting Bot * AIWeb Search API * IdentityDeepfake Detection * IdentityBranded Calling * IdentityVerify API * IdentityNumber Lookup API * IdentityNumber Reputation * NetworkVirtual Cross Connects * NetworkCloud VPN * NetworkGlobal IP * NetworkIoT SIM Card * NetworkeSIM * NetworkPrivate Wireless Gateways * NetworkMobile Voice * EdgeBuild * EdgeFunctions * EdgeStatefulActor * EdgeKV * EdgeSQLDB * EdgeInference * EdgeAgentSDK * EdgeEmbeddings API * EdgeMissions * EdgeLiveKit on Telnyx * EdgeObject Storage * EdgeCloudFS RESULTS cURL ``` # knowledge base lookups — create the agent# tools attach in the same requestcurl -X POST https://api.telnyx.com/v2/ai/assistants \ -H "Authorization: Bearer $TELNYX_API_KEY" \ -H "Content-Type: application/json" \ -d '{ "name": "confluence-kb-lookup", "model": "meta-llama/Meta-Llama-3.1-8B-Instruct", "instructions": "Answer the call, ask the caller what they need to know, search Confluence for relevant pages, and read out the answer.", "integrations": [ { "integration_id": "confluence" } ] }'# 7 primitives · 1 vendor · 1 bill# 1 tool · GET /v2/ai/integrations ``` Knowledge Base Lookups Primitives composed 7 of 50 Tools attached 1 Est. latency budget \~460 ms Est. unit cost (all-in) $0.05/min Vendors required 1 RESULTS cURL ``` # knowledge base lookups — create the agent# tools attach in the same requestcurl -X POST https://api.telnyx.com/v2/ai/assistants \ -H "Authorization: Bearer $TELNYX_API_KEY" \ -H "Content-Type: application/json" \ -d '{ "name": "confluence-kb-lookup", "model": "meta-llama/Meta-Llama-3.1-8B-Instruct", "instructions": "Answer the call, ask the caller what they need to know, search Confluence for relevant pages, and read out the answer.", "integrations": [ { "integration_id": "confluence" } ] }'# 7 primitives · 1 vendor · 1 bill# 1 tool · GET /v2/ai/integrations ``` Knowledge Base Lookups Primitives composed 7 of 50 Tools attached 1 Est. latency budget \~460 ms Est. unit cost (all-in) $0.05/min Vendors required 1 ### Ask AI * [![GPT](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/chatgpt_icon-ea55e09d.jpeg?width=92&format=webp)](https://chat.openai.com/?q=What makes Telnyx's global network different, breakdown call quality for normal phone calls and voice AI calls.) * [![Claude](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/claude_icon-c7c8eef3.webp?width=92&format=webp)](https://claude.ai/new?q=What makes Telnyx's global network different, breakdown call quality for normal phone calls and voice AI calls.) * [![Perplexity](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/perplexity_icon-cd5b74f1.webp?width=92&format=webp)](https://www.perplexity.ai/search?q=What makes Telnyx's global network different, breakdown call quality for normal phone calls and voice AI calls.) * [![Gemini](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/gemini_icon-4ff1cbf4.webp?width=92&format=webp)](https://www.google.com/search?udm=50&aep=11&q=What makes Telnyx's global network different, breakdown call quality for normal phone calls and voice AI calls.) * [![Grok](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/grok_icon-e588e5bd.webp?width=92&format=webp)](https://x.com/i/grok?text=What makes Telnyx's global network different, breakdown call quality for normal phone calls and voice AI calls.)