--- title: Intercom canonical: https://telnyx.com/integrations/intercom --- # Intercom [Back to Integrations](https://telnyx.com/integrations) # Intercom ### Overview Connect your voice agent with Intercom to automate customer support workflows during phone conversations. The integration allows agents to create support conversations, update user records, and log customer interactions in real time. ### How it works A Telnyx Voice AI agent can capture customer requests during a call and interact with Intercom through API tool calls. The agent can create support conversations, update customer records, or log interaction details, allowing support teams to track issues directly from voice interactions. ### Capabilities The Intercom integration supports the following operations across core objects: Contacts create\_contact get\_contact update\_contact Conversations create\_conversation get\_conversation update\_conversation Tickets create\_ticket get\_ticket update\_ticket Users get\_user [Start building](https://telnyx.com/sign-up) CATEGORY Developer resources DEVELOPER LINKS [Telnyx Voice API fundamentals](https://developers.telnyx.com/docs/voice/programmable-voice/voice-api-fundamentals)[Intercom API reference](https://developers.intercom.com/docs/build-an-integration/learn-more/rest-apis) ### About Intercom Intercom is a customer service platform that combines an AI agent (Fin) with a complete helpdesk, enabling teams to deliver personalized support across chat, email, and voice - with every conversation improving the next. ### What moves between the agent and Intercom A Telnyx voice AI agent connected to Intercom can create and update conversations and tickets based on phone interactions, ensuring seamless handoffs between voice and chat channels. When a caller reports an issue, the agent opens an Intercom conversation with the full context and assigns it to the right team. The agent can search for customer records and conversation history in Intercom to provide context-aware support during calls. If a caller mentions a previous chat conversation, the agent retrieves that thread and continues where it left off - no repeated context required. The agent can trigger Intercom workflows, assign conversations to team members, and log call summaries back into Intercom. It can also update customer attributes, add tags, and set conversation priorities - maintaining a unified view of the customer across every channel. COMPOSITION ## Pick the job. The primitives light up. Four Intercom assistants. Pick one and the blocks it runs on light up, and the create call attaches Intercom in the same request, the meter prices it. Or click any single block: every primitive sells alone. Loading... One request. Tools attached. You pay the minute, not the connector. [Voice API](https://telnyx.com/products/voice-api)[SIP Trunking](https://telnyx.com/products/sip-trunks)[TeXML](https://telnyx.com/products/texml)[WebRTC](https://telnyx.com/products/webrtc)[Conversation Relay](https://telnyx.com/products/conversation-relay)[SMS API](https://telnyx.com/products/sms-api)[MMS API](https://telnyx.com/products/mms-api)[RCS](https://telnyx.com/products/rcs)[WhatsApp Business](https://telnyx.com/products/whatsapp-business-api)[Short code](https://telnyx.com/products/sms-short-code)[10DLC](https://telnyx.com/products/10dlc-registration)[Alphanumeric sender ID](https://telnyx.com/products/alphanumeric-sender-id)[Email API](https://telnyx.com/products/email-api)[Global numbers](https://telnyx.com/products/phone-numbers)[Toll-free numbers](https://telnyx.com/products/toll-free-numbers)[Number porting](https://telnyx.com/products/number-porting)[Fax API](https://telnyx.com/products/fax-api)[Microsoft Teams](https://telnyx.com/products/enterprise-integrations-ms-teams)[Zoom Phone](https://telnyx.com/products/enterprise-integrations-zoom-phone)[Voice AI Agents](https://telnyx.com/products/voice-ai-agents)[Text-to-Speech](https://telnyx.com/products/text-to-speech-api)[Speech-to-Text](https://telnyx.com/products/speech-to-text-api)[Voice Design](https://telnyx.com/products/voice-design-lab)[Agent Browser](https://telnyx.com/products/agent-browser)[Meeting Bot](https://telnyx.com/products/meeting-bot)[Web Search API](https://telnyx.com/products/web-search-api)[Deepfake Detection](https://telnyx.com/products/deepfake-detection)[Branded Calling](https://telnyx.com/products/branded-calling)[Verify API](https://telnyx.com/products/verify-api)[Number Lookup API](https://telnyx.com/products/number-lookup)[Number Reputation](https://telnyx.com/products/number-reputation)[Virtual Cross Connects](https://telnyx.com/products/programmable-networking)[Cloud VPN](https://telnyx.com/products/cloud-vpn)[Global IP](https://telnyx.com/products/global-ip)[IoT SIM Card](https://telnyx.com/products/iot-sim-card)[eSIM](https://telnyx.com/products/esim)[Private Wireless Gateways](https://telnyx.com/products/iot-vpn)[Mobile Voice](https://telnyx.com/products/mobile-voice)[Functions](https://telnyx.com/products/functions)[StatefulActor](https://telnyx.com/products/stateful-actors)[KV](https://telnyx.com/products/kv)[SQLDB](https://telnyx.com/products/sqldb)[Inference](https://telnyx.com/products/inference)[AgentSDK](https://telnyx.com/products/agentsdk)[Embeddings API](https://telnyx.com/products/embeddings-api)[Missions](https://telnyx.com/products/missions)[LiveKit on Telnyx](https://telnyx.com/products/livekit-on-telnyx)[Object Storage](https://telnyx.com/products/storage)[CloudFS](https://telnyx.com/products/cloudfs) THE TELNYX PLATFORM ## Powered by the Telnyx platform Every Telnyx integration runs on the same infrastructure: voice AI agents for conversation, inference for reasoning, SIP trunking for transport, STT and TTS for understanding and speech, and phone numbers for provisioning. ### Voice AI Agents Voice agents that create Intercom conversations and tickets during phone calls. [Learn more](https://telnyx.com/products/voice-ai-agents) ### Inference Reasoning that identifies caller intent and routes to the right Intercom workflow. [Learn more](https://telnyx.com/products/inference) ### SIP Trunking Carrier-grade SIP transport keeps every support call connected with clear audio. [Learn more](https://telnyx.com/products/sip-trunks) ### Speech-to-Text Transcribe caller issues in real time so the agent can log them accurately in Intercom. [Learn more](https://telnyx.com/products/speech-to-text-api) ### Text-to-Speech Generate natural-sounding responses that keep callers informed while Intercom tickets are created. [Learn more](https://telnyx.com/products/text-to-speech-api) ### Phone Numbers Provision local or toll-free numbers for a dedicated support line backed by Intercom. [Learn more](https://telnyx.com/products/phone-numbers) ## Ready to build with Telnyx? [Start building](https://telnyx.com/sign-up)[Talk to sales](https://telnyx.com/contact-us) ## MORE INTEGRATIONS * ### Airtable Read and update structured records seamlessly through voice. [Learn more](https://telnyx.com/integrations/airtable) * ### Asana Create tasks and keep projects on track using voice. [Learn more](https://telnyx.com/integrations/asana) * ### Calendly Book meetings and manage availability through natural conversation. [Learn more](https://telnyx.com/integrations/calendly) * ### Confluence Find and surface internal knowledge instantly through voice. [Learn more](https://telnyx.com/integrations/confluence) * ### Figma Access design files and project context through voice. [Learn more](https://telnyx.com/integrations/figma) * ### Github Manage issues, pull requests, and code tasks hands-free through voice. [Learn more](https://telnyx.com/integrations/github) * ### Gong Bring conversation insights into every voice interaction. [Learn more](https://telnyx.com/integrations/gong) * ### Greenhouse Optimize recruiting with voice-driven updates, scheduling, and candidate workflows. [Learn more](https://telnyx.com/integrations/greenhouse) [Start building](https://telnyx.com/sign-up) CHOOSE BY USE CASE OR PRODUCT Use caseProducts * Support Ticket CreationCaller describes an issue, agent creates an Intercom ticket * Customer History LookupsCaller asks about their history, agent reads it from Intercom * Multi-Channel HandoffSwitch from voice to SMS, WhatsApp, or email mid-conversation * Conversation Routing by VoiceCaller asks for a team, agent routes to the right Intercom inbox * CommsSIP Trunking * CommsGlobal numbers * AIVoice AI Agents * AIText-to-Speech * AISpeech-to-Text * EdgeInference RESULTS cURL ``` # support ticket creation — create the agent# tools attach in the same requestcurl -X POST https://api.telnyx.com/v2/ai/assistants \ -H "Authorization: Bearer $TELNYX_API_KEY" \ -H "Content-Type: application/json" \ -d '{ "name": "intercom-ticket-creation", "model": "meta-llama/Meta-Llama-3.1-8B-Instruct", "instructions": "Answer the call, ask the caller to describe their issue, summarize it, and create a new conversation in Intercom with the details.", "integrations": [ { "integration_id": "intercom" } ] }'# 6 primitives · 1 vendor · 1 bill# 1 tool · GET /v2/ai/integrations ``` Support Ticket Creation Primitives composed 6 of 50 Tools attached 1 Est. latency budget \~460 ms Est. unit cost (all-in) $0.05/min Vendors required 1 SELECT USE CASE * Support Ticket CreationCaller describes an issue, agent creates an Intercom ticket * Customer History LookupsCaller asks about their history, agent reads it from Intercom * Multi-Channel HandoffSwitch from voice to SMS, WhatsApp, or email mid-conversation * Conversation Routing by VoiceCaller asks for a team, agent routes to the right Intercom inbox SELECT USE CASE * Support Ticket CreationCaller describes an issue, agent creates an Intercom ticket * Customer History LookupsCaller asks about their history, agent reads it from Intercom * Multi-Channel HandoffSwitch from voice to SMS, WhatsApp, or email mid-conversation * Conversation Routing by VoiceCaller asks for a team, agent routes to the right Intercom inbox OR SELECT PRODUCT * CommsVoice API * CommsSIP Trunking * CommsTeXML * CommsWebRTC * CommsConversation Relay * CommsSMS API * CommsMMS API * CommsRCS * CommsWhatsApp Business * CommsShort code * Comms10DLC * CommsAlphanumeric sender ID * CommsEmail API * CommsGlobal numbers * CommsToll-free numbers * CommsNumber porting * CommsFax API * CommsMicrosoft Teams * CommsZoom Phone * AIVoice AI Agents * AIText-to-Speech * AISpeech-to-Text * AIVoice Design * AIAgent Browser * AIMeeting Bot * AIWeb Search API * IdentityDeepfake Detection * IdentityBranded Calling * IdentityVerify API * IdentityNumber Lookup API * IdentityNumber Reputation * NetworkVirtual Cross Connects * NetworkCloud VPN * NetworkGlobal IP * NetworkIoT SIM Card * NetworkeSIM * NetworkPrivate Wireless Gateways * NetworkMobile Voice * EdgeBuild * EdgeFunctions * EdgeStatefulActor * EdgeKV * EdgeSQLDB * EdgeInference * EdgeAgentSDK * EdgeEmbeddings API * EdgeMissions * EdgeLiveKit on Telnyx * EdgeObject Storage * EdgeCloudFS RESULTS cURL ``` # support ticket creation — create the agent# tools attach in the same requestcurl -X POST https://api.telnyx.com/v2/ai/assistants \ -H "Authorization: Bearer $TELNYX_API_KEY" \ -H "Content-Type: application/json" \ -d '{ "name": "intercom-ticket-creation", "model": "meta-llama/Meta-Llama-3.1-8B-Instruct", "instructions": "Answer the call, ask the caller to describe their issue, summarize it, and create a new conversation in Intercom with the details.", "integrations": [ { "integration_id": "intercom" } ] }'# 6 primitives · 1 vendor · 1 bill# 1 tool · GET /v2/ai/integrations ``` Support Ticket Creation Primitives composed 6 of 50 Tools attached 1 Est. latency budget \~460 ms Est. unit cost (all-in) $0.05/min Vendors required 1 RESULTS cURL ``` # support ticket creation — create the agent# tools attach in the same requestcurl -X POST https://api.telnyx.com/v2/ai/assistants \ -H "Authorization: Bearer $TELNYX_API_KEY" \ -H "Content-Type: application/json" \ -d '{ "name": "intercom-ticket-creation", "model": "meta-llama/Meta-Llama-3.1-8B-Instruct", "instructions": "Answer the call, ask the caller to describe their issue, summarize it, and create a new conversation in Intercom with the details.", "integrations": [ { "integration_id": "intercom" } ] }'# 6 primitives · 1 vendor · 1 bill# 1 tool · GET /v2/ai/integrations ``` Support Ticket Creation Primitives composed 6 of 50 Tools attached 1 Est. latency budget \~460 ms Est. unit cost (all-in) $0.05/min Vendors required 1 ### Ask AI * [![GPT](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/chatgpt_icon-ea55e09d.jpeg?width=92&format=webp)](https://chat.openai.com/?q=What makes Telnyx's global network different, breakdown call quality for normal phone calls and voice AI calls.) * [![Claude](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/claude_icon-c7c8eef3.webp?width=92&format=webp)](https://claude.ai/new?q=What makes Telnyx's global network different, breakdown call quality for normal phone calls and voice AI calls.) * [![Perplexity](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/perplexity_icon-cd5b74f1.webp?width=92&format=webp)](https://www.perplexity.ai/search?q=What makes Telnyx's global network different, breakdown call quality for normal phone calls and voice AI calls.) * [![Gemini](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/gemini_icon-4ff1cbf4.webp?width=92&format=webp)](https://www.google.com/search?udm=50&aep=11&q=What makes Telnyx's global network different, breakdown call quality for normal phone calls and voice AI calls.) * [![Grok](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/grok_icon-e588e5bd.webp?width=92&format=webp)](https://x.com/i/grok?text=What makes Telnyx's global network different, breakdown call quality for normal phone calls and voice AI calls.)