--- title: Jira canonical: https://telnyx.com/integrations/jira --- # Jira [Back to Integrations](https://telnyx.com/integrations) # Jira ### Overview Connect Telnyx AI tools directly to Jira so your team can create, update, and review issues without leaving the conversation. The integration bridges Telnyx Voice API and AI capabilities with Jira's project tracking, bringing real-time issue management into your AI workflows. ### How it works Use the Telnyx AI agent to interact with Jira through natural language commands. The integration uses Jira's REST API v3 to create issues, search for projects, manage comments, and track status changes - all triggered from within a Telnyx voice or text conversation. ### Capabilities The Jira integration supports the following operations across core objects: Issues create\_issue get\_issue update\_issue list\_issue search\_issue delete\_issue Projects get\_project list\_project Users get\_user list\_user Comments create\_comment get\_comment list\_comment [Start building](https://telnyx.com/sign-up) CATEGORY Developer resources DEVELOPER LINKS [Telnyx Voice API fundamentals](https://developers.telnyx.com/docs/voice/programmable-voice/voice-api-fundamentals)[Jira REST API v3 reference](https://developer.atlassian.com/cloud/jira/platform/rest/v3/intro/#about) ### About Jira Jira is Atlassian's project and issue tracking platform, used by software and business teams to plan, track, and manage work - with AI-powered features for agile development, project management, and IT service management. ### What moves between the agent and Jira A Telnyx voice AI agent connected to Jira can create issues from bug reports, feature requests, or action items captured during phone conversations, automatically assigning them to the right projects, components, and team members. When a caller reports a bug, the agent opens a Jira issue with the description, priority, and reproduction steps gathered through conversation. The agent can search for and retrieve issue details, sprint progress, and project status to answer caller questions in real time - "What's in the current sprint?" or "What's the status of PROJ-123?" It reads back the assignee, status, priority, and recent comments. The agent can also update issue statuses, add comments, modify priorities or due dates, and move issues between sprints - all through natural conversation. This lets stakeholders and contributors stay on top of Jira without leaving the call. COMPOSITION ## Pick the job. The primitives light up. Four Jira assistants. Pick one and the blocks it runs on light up, and the create call attaches Jira in the same request, the meter prices it. Or click any single block: every primitive sells alone. Loading... One request. Tools attached. You pay the minute, not the connector. [Voice API](https://telnyx.com/products/voice-api)[SIP Trunking](https://telnyx.com/products/sip-trunks)[TeXML](https://telnyx.com/products/texml)[WebRTC](https://telnyx.com/products/webrtc)[Conversation Relay](https://telnyx.com/products/conversation-relay)[SMS API](https://telnyx.com/products/sms-api)[MMS API](https://telnyx.com/products/mms-api)[RCS](https://telnyx.com/products/rcs)[WhatsApp Business](https://telnyx.com/products/whatsapp-business-api)[Short code](https://telnyx.com/products/sms-short-code)[10DLC](https://telnyx.com/products/10dlc-registration)[Alphanumeric sender ID](https://telnyx.com/products/alphanumeric-sender-id)[Email API](https://telnyx.com/products/email-api)[Global numbers](https://telnyx.com/products/phone-numbers)[Toll-free numbers](https://telnyx.com/products/toll-free-numbers)[Number porting](https://telnyx.com/products/number-porting)[Fax API](https://telnyx.com/products/fax-api)[Microsoft Teams](https://telnyx.com/products/enterprise-integrations-ms-teams)[Zoom Phone](https://telnyx.com/products/enterprise-integrations-zoom-phone)[Voice AI Agents](https://telnyx.com/products/voice-ai-agents)[Text-to-Speech](https://telnyx.com/products/text-to-speech-api)[Speech-to-Text](https://telnyx.com/products/speech-to-text-api)[Voice Design](https://telnyx.com/products/voice-design-lab)[Agent Browser](https://telnyx.com/products/agent-browser)[Meeting Bot](https://telnyx.com/products/meeting-bot)[Web Search API](https://telnyx.com/products/web-search-api)[Deepfake Detection](https://telnyx.com/products/deepfake-detection)[Branded Calling](https://telnyx.com/products/branded-calling)[Verify API](https://telnyx.com/products/verify-api)[Number Lookup API](https://telnyx.com/products/number-lookup)[Number Reputation](https://telnyx.com/products/number-reputation)[Virtual Cross Connects](https://telnyx.com/products/programmable-networking)[Cloud VPN](https://telnyx.com/products/cloud-vpn)[Global IP](https://telnyx.com/products/global-ip)[IoT SIM Card](https://telnyx.com/products/iot-sim-card)[eSIM](https://telnyx.com/products/esim)[Private Wireless Gateways](https://telnyx.com/products/iot-vpn)[Mobile Voice](https://telnyx.com/products/mobile-voice)[Functions](https://telnyx.com/products/functions)[StatefulActor](https://telnyx.com/products/stateful-actors)[KV](https://telnyx.com/products/kv)[SQLDB](https://telnyx.com/products/sqldb)[Inference](https://telnyx.com/products/inference)[AgentSDK](https://telnyx.com/products/agentsdk)[Embeddings API](https://telnyx.com/products/embeddings-api)[Missions](https://telnyx.com/products/missions)[LiveKit on Telnyx](https://telnyx.com/products/livekit-on-telnyx)[Object Storage](https://telnyx.com/products/storage)[CloudFS](https://telnyx.com/products/cloudfs) THE TELNYX PLATFORM ## Powered by the Telnyx platform Every Telnyx integration runs on the same infrastructure: voice AI agents for conversation, inference for reasoning, SIP trunking for transport, STT and TTS for understanding and speech, and phone numbers for provisioning. ### Voice AI Agents Voice agents that create and update Jira issues during phone calls. [Learn more](https://telnyx.com/products/voice-ai-agents) ### Inference Reasoning that decides when to create an issue, add a comment, or update a status in Jira. [Learn more](https://telnyx.com/products/inference) ### SIP Trunking Carrier-grade SIP transport keeps every project coordination call clear and connected. [Learn more](https://telnyx.com/products/sip-trunks) ### Speech-to-Text Transcribe caller bug reports in real time so the agent can create accurate Jira issues. [Learn more](https://telnyx.com/products/speech-to-text-api) ### Text-to-Speech Generate natural-sounding status summaries from Jira issue and sprint data. [Learn more](https://telnyx.com/products/text-to-speech-api) ### Phone Numbers Provision local or toll-free numbers for a dedicated project support hotline. [Learn more](https://telnyx.com/products/phone-numbers) ## Ready to build with Telnyx? [Start building](https://telnyx.com/sign-up)[Talk to sales](https://telnyx.com/contact-us) ## MORE INTEGRATIONS * ### Airtable Read and update structured records seamlessly through voice. [Learn more](https://telnyx.com/integrations/airtable) * ### Asana Create tasks and keep projects on track using voice. [Learn more](https://telnyx.com/integrations/asana) * ### Calendly Book meetings and manage availability through natural conversation. [Learn more](https://telnyx.com/integrations/calendly) * ### Confluence Find and surface internal knowledge instantly through voice. [Learn more](https://telnyx.com/integrations/confluence) * ### Figma Access design files and project context through voice. [Learn more](https://telnyx.com/integrations/figma) * ### Github Manage issues, pull requests, and code tasks hands-free through voice. [Learn more](https://telnyx.com/integrations/github) * ### Gong Bring conversation insights into every voice interaction. [Learn more](https://telnyx.com/integrations/gong) * ### Greenhouse Optimize recruiting with voice-driven updates, scheduling, and candidate workflows. [Learn more](https://telnyx.com/integrations/greenhouse) [Start building](https://telnyx.com/sign-up) CHOOSE BY USE CASE OR PRODUCT Use caseProducts * Issue Creation by VoiceCaller describes an issue, agent creates it in Jira * Sprint Status LookupsCaller asks about sprint progress, agent reads Jira board * Bug Report IntakeCaller reports a bug, agent creates a Jira bug ticket * Project CoordinationAgent coordinates team updates and posts to Jira * CommsSIP Trunking * CommsGlobal numbers * AIVoice AI Agents * AIText-to-Speech * AISpeech-to-Text * EdgeInference RESULTS cURL ``` # issue creation by voice — create the agent# tools attach in the same requestcurl -X POST https://api.telnyx.com/v2/ai/assistants \ -H "Authorization: Bearer $TELNYX_API_KEY" \ -H "Content-Type: application/json" \ -d '{ "name": "jira-issue-creation", "model": "meta-llama/Meta-Llama-3.1-8B-Instruct", "instructions": "Answer the call, ask the caller to describe the issue, confirm the summary and priority, and create a new issue in Jira.", "integrations": [ { "integration_id": "jira" } ] }'# 6 primitives · 1 vendor · 1 bill# 1 tool · GET /v2/ai/integrations ``` Issue Creation by Voice Primitives composed 6 of 50 Tools attached 1 Est. latency budget \~460 ms Est. unit cost (all-in) $0.05/min Vendors required 1 SELECT USE CASE * Issue Creation by VoiceCaller describes an issue, agent creates it in Jira * Sprint Status LookupsCaller asks about sprint progress, agent reads Jira board * Bug Report IntakeCaller reports a bug, agent creates a Jira bug ticket * Project CoordinationAgent coordinates team updates and posts to Jira SELECT USE CASE * Issue Creation by VoiceCaller describes an issue, agent creates it in Jira * Sprint Status LookupsCaller asks about sprint progress, agent reads Jira board * Bug Report IntakeCaller reports a bug, agent creates a Jira bug ticket * Project CoordinationAgent coordinates team updates and posts to Jira OR SELECT PRODUCT * CommsVoice API * CommsSIP Trunking * CommsTeXML * CommsWebRTC * CommsConversation Relay * CommsSMS API * CommsMMS API * CommsRCS * CommsWhatsApp Business * CommsShort code * Comms10DLC * CommsAlphanumeric sender ID * CommsEmail API * CommsGlobal numbers * CommsToll-free numbers * CommsNumber porting * CommsFax API * CommsMicrosoft Teams * CommsZoom Phone * AIVoice AI Agents * AIText-to-Speech * AISpeech-to-Text * AIVoice Design * AIAgent Browser * AIMeeting Bot * AIWeb Search API * IdentityDeepfake Detection * IdentityBranded Calling * IdentityVerify API * IdentityNumber Lookup API * IdentityNumber Reputation * NetworkVirtual Cross Connects * NetworkCloud VPN * NetworkGlobal IP * NetworkIoT SIM Card * NetworkeSIM * NetworkPrivate Wireless Gateways * NetworkMobile Voice * EdgeBuild * EdgeFunctions * EdgeStatefulActor * EdgeKV * EdgeSQLDB * EdgeInference * EdgeAgentSDK * EdgeEmbeddings API * EdgeMissions * EdgeLiveKit on Telnyx * EdgeObject Storage * EdgeCloudFS RESULTS cURL ``` # issue creation by voice — create the agent# tools attach in the same requestcurl -X POST https://api.telnyx.com/v2/ai/assistants \ -H "Authorization: Bearer $TELNYX_API_KEY" \ -H "Content-Type: application/json" \ -d '{ "name": "jira-issue-creation", "model": "meta-llama/Meta-Llama-3.1-8B-Instruct", "instructions": "Answer the call, ask the caller to describe the issue, confirm the summary and priority, and create a new issue in Jira.", "integrations": [ { "integration_id": "jira" } ] }'# 6 primitives · 1 vendor · 1 bill# 1 tool · GET /v2/ai/integrations ``` Issue Creation by Voice Primitives composed 6 of 50 Tools attached 1 Est. latency budget \~460 ms Est. unit cost (all-in) $0.05/min Vendors required 1 RESULTS cURL ``` # issue creation by voice — create the agent# tools attach in the same requestcurl -X POST https://api.telnyx.com/v2/ai/assistants \ -H "Authorization: Bearer $TELNYX_API_KEY" \ -H "Content-Type: application/json" \ -d '{ "name": "jira-issue-creation", "model": "meta-llama/Meta-Llama-3.1-8B-Instruct", "instructions": "Answer the call, ask the caller to describe the issue, confirm the summary and priority, and create a new issue in Jira.", "integrations": [ { "integration_id": "jira" } ] }'# 6 primitives · 1 vendor · 1 bill# 1 tool · GET /v2/ai/integrations ``` Issue Creation by Voice Primitives composed 6 of 50 Tools attached 1 Est. latency budget \~460 ms Est. unit cost (all-in) $0.05/min Vendors required 1 ### Ask AI * [![GPT](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/chatgpt_icon-ea55e09d.jpeg?width=92&format=webp)](https://chat.openai.com/?q=What makes Telnyx's global network different, breakdown call quality for normal phone calls and voice AI calls.) * [![Claude](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/claude_icon-c7c8eef3.webp?width=92&format=webp)](https://claude.ai/new?q=What makes Telnyx's global network different, breakdown call quality for normal phone calls and voice AI calls.) * [![Perplexity](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/perplexity_icon-cd5b74f1.webp?width=92&format=webp)](https://www.perplexity.ai/search?q=What makes Telnyx's global network different, breakdown call quality for normal phone calls and voice AI calls.) * [![Gemini](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/gemini_icon-4ff1cbf4.webp?width=92&format=webp)](https://www.google.com/search?udm=50&aep=11&q=What makes Telnyx's global network different, breakdown call quality for normal phone calls and voice AI calls.) * [![Grok](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/grok_icon-e588e5bd.webp?width=92&format=webp)](https://x.com/i/grok?text=What makes Telnyx's global network different, breakdown call quality for normal phone calls and voice AI calls.)