--- title: Pipedrive canonical: https://telnyx.com/integrations/pipedrive --- # Pipedrive [Back to Integrations](https://telnyx.com/integrations) # Pipedrive ### Overview Connect your voice agent with Pipedrive to automatically capture leads and update sales pipelines during customer conversations. The integration allows agents to create leads, update deals, and log call notes directly in Pipedrive, ensuring sales teams maintain accurate pipeline data from real-time interactions. ### How it works This video shows how a Voice AI agent built on Telnyx voice captures lead information during a phone conversation and creates a new record in Pipedrive. The agent writes the data into the CRM and verifies the entry directly in the Pipedrive interface. ### Capabilities The Pipedrive integration supports the following operations across core objects: Leads create\_lead get\_lead update\_lead list\_lead search\_lead delete\_lead Deals create\_deal get\_deal update\_deal list\_deal search\_deal delete\_deal Contacts create\_contact get\_contact update\_contact list\_contact Activities create\_activity get\_activity update\_activity list\_activity Users get\_user list\_user [Start building](https://telnyx.com/sign-up) CATEGORY Developer resources DEVELOPER LINKS [Telnyx Voice API fundamentals](https://developers.telnyx.com/docs/voice/programmable-voice/voice-api-fundamentals)[Pipedrive API reference](https://developers.pipedrive.com/docs/api/v1) ### About Pipedrive Pipedrive is a sales CRM and pipeline management platform designed to help sales teams track deals, manage leads, and automate their sales process. Used by over 100,000 companies, it combines visual pipeline tracking with built-in AI to help teams close deals faster. ### What moves between the agent and Pipedrive A Telnyx voice AI agent can create, search, and update deals, contacts, and activities in Pipedrive through API tool calls during a phone conversation. When a prospect calls in, the agent can look up the contact by phone number or name, retrieve their deal history, and provide a status update on where things stand in the pipeline. During sales calls, the agent can create new deals with call notes, log activities against existing deals, update deal stages based on conversation outcomes, and add new contacts to the CRM. The agent can search for deals by status, value, or owner, and summarize pipeline metrics for sales managers calling in. For follow-up workflows, the agent can schedule activities, set reminders, and create tasks in Pipedrive based on commitments made during the call - ensuring that every phone conversation translates into a pipeline action without manual data entry. COMPOSITION ## Pick the job. The primitives light up. Four Pipedrive assistants. Pick one and the blocks it runs on light up, and the create call attaches Pipedrive in the same request, the meter prices it. Or click any single block: every primitive sells alone. Loading... One request. Tools attached. You pay the minute, not the connector. [Voice API](https://telnyx.com/products/voice-api)[SIP Trunking](https://telnyx.com/products/sip-trunks)[TeXML](https://telnyx.com/products/texml)[WebRTC](https://telnyx.com/products/webrtc)[Conversation Relay](https://telnyx.com/products/conversation-relay)[SMS API](https://telnyx.com/products/sms-api)[MMS API](https://telnyx.com/products/mms-api)[RCS](https://telnyx.com/products/rcs)[WhatsApp Business](https://telnyx.com/products/whatsapp-business-api)[Short code](https://telnyx.com/products/sms-short-code)[10DLC](https://telnyx.com/products/10dlc-registration)[Alphanumeric sender ID](https://telnyx.com/products/alphanumeric-sender-id)[Email API](https://telnyx.com/products/email-api)[Global numbers](https://telnyx.com/products/phone-numbers)[Toll-free numbers](https://telnyx.com/products/toll-free-numbers)[Number porting](https://telnyx.com/products/number-porting)[Fax API](https://telnyx.com/products/fax-api)[Microsoft Teams](https://telnyx.com/products/enterprise-integrations-ms-teams)[Zoom Phone](https://telnyx.com/products/enterprise-integrations-zoom-phone)[Voice AI Agents](https://telnyx.com/products/voice-ai-agents)[Text-to-Speech](https://telnyx.com/products/text-to-speech-api)[Speech-to-Text](https://telnyx.com/products/speech-to-text-api)[Voice Design](https://telnyx.com/products/voice-design-lab)[Agent Browser](https://telnyx.com/products/agent-browser)[Meeting Bot](https://telnyx.com/products/meeting-bot)[Web Search API](https://telnyx.com/products/web-search-api)[Deepfake Detection](https://telnyx.com/products/deepfake-detection)[Branded Calling](https://telnyx.com/products/branded-calling)[Verify API](https://telnyx.com/products/verify-api)[Number Lookup API](https://telnyx.com/products/number-lookup)[Number Reputation](https://telnyx.com/products/number-reputation)[Virtual Cross Connects](https://telnyx.com/products/programmable-networking)[Cloud VPN](https://telnyx.com/products/cloud-vpn)[Global IP](https://telnyx.com/products/global-ip)[IoT SIM Card](https://telnyx.com/products/iot-sim-card)[eSIM](https://telnyx.com/products/esim)[Private Wireless Gateways](https://telnyx.com/products/iot-vpn)[Mobile Voice](https://telnyx.com/products/mobile-voice)[Functions](https://telnyx.com/products/functions)[StatefulActor](https://telnyx.com/products/stateful-actors)[KV](https://telnyx.com/products/kv)[SQLDB](https://telnyx.com/products/sqldb)[Inference](https://telnyx.com/products/inference)[AgentSDK](https://telnyx.com/products/agentsdk)[Embeddings API](https://telnyx.com/products/embeddings-api)[Missions](https://telnyx.com/products/missions)[LiveKit on Telnyx](https://telnyx.com/products/livekit-on-telnyx)[Object Storage](https://telnyx.com/products/storage)[CloudFS](https://telnyx.com/products/cloudfs) THE TELNYX PLATFORM ## Powered by the Telnyx platform Every Telnyx integration runs on the same infrastructure: voice AI agents for conversation, inference for reasoning, SIP trunking for transport, STT and TTS for understanding and speech, and phone numbers for provisioning. ### Voice AI Agents Handle inbound sales calls and create Pipedrive deals, contacts, and activities in real time. [Learn more](https://telnyx.com/products/voice-ai-agents) ### Inference Analyze conversation context to score leads and update deal stages intelligently. [Learn more](https://telnyx.com/products/inference) ### SIP Trunking Reliable voice transport for your sales team's outbound and inbound calling. [Learn more](https://telnyx.com/products/sip-trunks) ### Speech-to-Text Transcribe sales calls into accurate notes for Pipedrive activity logs. [Learn more](https://telnyx.com/products/speech-to-text-api) ### Text-to-Speech Read back deal details and pipeline summaries in natural-sounding speech. [Learn more](https://telnyx.com/products/text-to-speech-api) ### Phone Numbers Provision local sales numbers that route directly to your Pipedrive-powered agents. [Learn more](https://telnyx.com/products/phone-numbers) ## Ready to build with Telnyx? [Start building](https://telnyx.com/sign-up)[Talk to sales](https://telnyx.com/contact-us) ## MORE INTEGRATIONS * ### Airtable Read and update structured records seamlessly through voice. [Learn more](https://telnyx.com/integrations/airtable) * ### Asana Create tasks and keep projects on track using voice. [Learn more](https://telnyx.com/integrations/asana) * ### Calendly Book meetings and manage availability through natural conversation. [Learn more](https://telnyx.com/integrations/calendly) * ### Confluence Find and surface internal knowledge instantly through voice. [Learn more](https://telnyx.com/integrations/confluence) * ### Figma Access design files and project context through voice. [Learn more](https://telnyx.com/integrations/figma) * ### Github Manage issues, pull requests, and code tasks hands-free through voice. [Learn more](https://telnyx.com/integrations/github) * ### Gong Bring conversation insights into every voice interaction. [Learn more](https://telnyx.com/integrations/gong) * ### Greenhouse Optimize recruiting with voice-driven updates, scheduling, and candidate workflows. [Learn more](https://telnyx.com/integrations/greenhouse) [Start building](https://telnyx.com/sign-up) CHOOSE BY USE CASE OR PRODUCT Use caseProducts * AI Appointment Booking for SalesCaller picks a time, agent books it and logs to Pipedrive * SMS-to-CRM Sales PipelineLog inbound SMS as deals in Pipedrive * Click-to-Call DialerClick a number in Pipedrive, call routes through Telnyx * Customer Engagement TrackingAgent tracks call outcomes and updates Pipedrive * CommsSIP Trunking * CommsGlobal numbers * AIVoice AI Agents * AIText-to-Speech * AISpeech-to-Text * EdgeInference RESULTS cURL ``` # ai appointment booking for sales — create the agent# tools attach in the same requestcurl -X POST https://api.telnyx.com/v2/ai/assistants \ -H "Authorization: Bearer $TELNYX_API_KEY" \ -H "Content-Type: application/json" \ -d '{ "name": "pipedrive-booking", "model": "meta-llama/Meta-Llama-3.1-8B-Instruct", "instructions": "Answer the call, read out open calendar slots, confirm the choice with the caller, create the calendar event, and log the activity to Pipedrive.", "integrations": [ { "integration_id": "pipedrive" } ] }'# 6 primitives · 1 vendor · 1 bill# 1 tool · GET /v2/ai/integrations ``` AI Appointment Booking for Sales Primitives composed 6 of 50 Tools attached 1 Est. latency budget \~460 ms Est. unit cost (all-in) $0.05/min Vendors required 1 SELECT USE CASE * AI Appointment Booking for SalesCaller picks a time, agent books it and logs to Pipedrive * SMS-to-CRM Sales PipelineLog inbound SMS as deals in Pipedrive * Click-to-Call DialerClick a number in Pipedrive, call routes through Telnyx * Customer Engagement TrackingAgent tracks call outcomes and updates Pipedrive SELECT USE CASE * AI Appointment Booking for SalesCaller picks a time, agent books it and logs to Pipedrive * SMS-to-CRM Sales PipelineLog inbound SMS as deals in Pipedrive * Click-to-Call DialerClick a number in Pipedrive, call routes through Telnyx * Customer Engagement TrackingAgent tracks call outcomes and updates Pipedrive OR SELECT PRODUCT * CommsVoice API * CommsSIP Trunking * CommsTeXML * CommsWebRTC * CommsConversation Relay * CommsSMS API * CommsMMS API * CommsRCS * CommsWhatsApp Business * CommsShort code * Comms10DLC * CommsAlphanumeric sender ID * CommsEmail API * CommsGlobal numbers * CommsToll-free numbers * CommsNumber porting * CommsFax API * CommsMicrosoft Teams * CommsZoom Phone * AIVoice AI Agents * AIText-to-Speech * AISpeech-to-Text * AIVoice Design * AIAgent Browser * AIMeeting Bot * AIWeb Search API * IdentityDeepfake Detection * IdentityBranded Calling * IdentityVerify API * IdentityNumber Lookup API * IdentityNumber Reputation * NetworkVirtual Cross Connects * NetworkCloud VPN * NetworkGlobal IP * NetworkIoT SIM Card * NetworkeSIM * NetworkPrivate Wireless Gateways * NetworkMobile Voice * EdgeBuild * EdgeFunctions * EdgeStatefulActor * EdgeKV * EdgeSQLDB * EdgeInference * EdgeAgentSDK * EdgeEmbeddings API * EdgeMissions * EdgeLiveKit on Telnyx * EdgeObject Storage * EdgeCloudFS RESULTS cURL ``` # ai appointment booking for sales — create the agent# tools attach in the same requestcurl -X POST https://api.telnyx.com/v2/ai/assistants \ -H "Authorization: Bearer $TELNYX_API_KEY" \ -H "Content-Type: application/json" \ -d '{ "name": "pipedrive-booking", "model": "meta-llama/Meta-Llama-3.1-8B-Instruct", "instructions": "Answer the call, read out open calendar slots, confirm the choice with the caller, create the calendar event, and log the activity to Pipedrive.", "integrations": [ { "integration_id": "pipedrive" } ] }'# 6 primitives · 1 vendor · 1 bill# 1 tool · GET /v2/ai/integrations ``` AI Appointment Booking for Sales Primitives composed 6 of 50 Tools attached 1 Est. latency budget \~460 ms Est. unit cost (all-in) $0.05/min Vendors required 1 RESULTS cURL ``` # ai appointment booking for sales — create the agent# tools attach in the same requestcurl -X POST https://api.telnyx.com/v2/ai/assistants \ -H "Authorization: Bearer $TELNYX_API_KEY" \ -H "Content-Type: application/json" \ -d '{ "name": "pipedrive-booking", "model": "meta-llama/Meta-Llama-3.1-8B-Instruct", "instructions": "Answer the call, read out open calendar slots, confirm the choice with the caller, create the calendar event, and log the activity to Pipedrive.", "integrations": [ { "integration_id": "pipedrive" } ] }'# 6 primitives · 1 vendor · 1 bill# 1 tool · GET /v2/ai/integrations ``` AI Appointment Booking for Sales Primitives composed 6 of 50 Tools attached 1 Est. latency budget \~460 ms Est. unit cost (all-in) $0.05/min Vendors required 1 ### Ask AI * [![GPT](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/chatgpt_icon-ea55e09d.jpeg?width=92&format=webp)](https://chat.openai.com/?q=What makes Telnyx's global network different, breakdown call quality for normal phone calls and voice AI calls.) * [![Claude](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/claude_icon-c7c8eef3.webp?width=92&format=webp)](https://claude.ai/new?q=What makes Telnyx's global network different, breakdown call quality for normal phone calls and voice AI calls.) * [![Perplexity](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/perplexity_icon-cd5b74f1.webp?width=92&format=webp)](https://www.perplexity.ai/search?q=What makes Telnyx's global network different, breakdown call quality for normal phone calls and voice AI calls.) * [![Gemini](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/gemini_icon-4ff1cbf4.webp?width=92&format=webp)](https://www.google.com/search?udm=50&aep=11&q=What makes Telnyx's global network different, breakdown call quality for normal phone calls and voice AI calls.) * [![Grok](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/grok_icon-e588e5bd.webp?width=92&format=webp)](https://x.com/i/grok?text=What makes Telnyx's global network different, breakdown call quality for normal phone calls and voice AI calls.)