--- title: SAP SuccessFactors canonical: https://telnyx.com/integrations/sap-successfactors --- # SAP SuccessFactors [Back to Integrations](https://telnyx.com/integrations) # SAP SuccessFactors ### Overview Connect your voice agent with SAP SuccessFactors to access and update employee information through voice interactions. The integration allows agents to retrieve HR records, update employee data, and support HR workflows during conversations. ### How it works A Telnyx Voice AI agent can retrieve or update HR data during a conversation by interacting with SAP SuccessFactors through API tool calls. The agent can access employee records, retrieve job information, or update HR data, supporting HR workflows through natural voice interactions. ### Capabilities The SAP SuccessFactors integration supports the following operations across core objects: Employees get\_employee update\_employee list\_employee Jobs get\_job list\_job Users get\_user [Start building](https://telnyx.com/sign-up) CATEGORY Developer resources DEVELOPER LINKS [Telnyx Voice API fundamentals](https://developers.telnyx.com/docs/voice/programmable-voice/voice-api-fundamentals)[SAP SuccessFactors API reference](https://help.sap.com/docs/successfactors-platform/sap-successfactors-api-reference-gui) ### About SAP SuccessFactors SAP SuccessFactors is a cloud-based human capital management (HCM) suite that helps organizations manage the full employee lifecycle - from recruiting and onboarding to performance, compensation, and workforce analytics. Part of the SAP Business Technology Platform, it serves over 200 million users worldwide. ### What moves between the agent and SAP SuccessFactors A Telnyx voice AI agent can read, create, update, and search employee records within SAP SuccessFactors during a phone call. When an employee or manager calls in, the agent can look up the employee's profile, retrieve their job title, department, manager chain, and employment details to provide context-aware responses. The agent can create time-off requests, update employee information such as contact details or emergency contacts, and search the employee directory by name or department. It can also read performance goals, check completion status of learning assignments, and log notes against employee records. For HR service desks, the agent can create cases for employee inquiries, route them to the appropriate HR business partner based on the topic, and provide status updates on open requests - all while keeping the HCM system synchronized with every interaction. COMPOSITION ## Pick the job. The primitives light up. Four SAP SuccessFactors assistants. Pick one and the blocks it runs on light up, and the create call attaches SAP SuccessFactors in the same request, the meter prices it. Or click any single block: every primitive sells alone. Loading... One request. Tools attached. You pay the minute, not the connector. [Voice API](https://telnyx.com/products/voice-api)[SIP Trunking](https://telnyx.com/products/sip-trunks)[TeXML](https://telnyx.com/products/texml)[WebRTC](https://telnyx.com/products/webrtc)[Conversation Relay](https://telnyx.com/products/conversation-relay)[SMS API](https://telnyx.com/products/sms-api)[MMS API](https://telnyx.com/products/mms-api)[RCS](https://telnyx.com/products/rcs)[WhatsApp Business](https://telnyx.com/products/whatsapp-business-api)[Short code](https://telnyx.com/products/sms-short-code)[10DLC](https://telnyx.com/products/10dlc-registration)[Alphanumeric sender ID](https://telnyx.com/products/alphanumeric-sender-id)[Email API](https://telnyx.com/products/email-api)[Global numbers](https://telnyx.com/products/phone-numbers)[Toll-free numbers](https://telnyx.com/products/toll-free-numbers)[Number porting](https://telnyx.com/products/number-porting)[Fax API](https://telnyx.com/products/fax-api)[Microsoft Teams](https://telnyx.com/products/enterprise-integrations-ms-teams)[Zoom Phone](https://telnyx.com/products/enterprise-integrations-zoom-phone)[Voice AI Agents](https://telnyx.com/products/voice-ai-agents)[Text-to-Speech](https://telnyx.com/products/text-to-speech-api)[Speech-to-Text](https://telnyx.com/products/speech-to-text-api)[Voice Design](https://telnyx.com/products/voice-design-lab)[Agent Browser](https://telnyx.com/products/agent-browser)[Meeting Bot](https://telnyx.com/products/meeting-bot)[Web Search API](https://telnyx.com/products/web-search-api)[Deepfake Detection](https://telnyx.com/products/deepfake-detection)[Branded Calling](https://telnyx.com/products/branded-calling)[Verify API](https://telnyx.com/products/verify-api)[Number Lookup API](https://telnyx.com/products/number-lookup)[Number Reputation](https://telnyx.com/products/number-reputation)[Virtual Cross Connects](https://telnyx.com/products/programmable-networking)[Cloud VPN](https://telnyx.com/products/cloud-vpn)[Global IP](https://telnyx.com/products/global-ip)[IoT SIM Card](https://telnyx.com/products/iot-sim-card)[eSIM](https://telnyx.com/products/esim)[Private Wireless Gateways](https://telnyx.com/products/iot-vpn)[Mobile Voice](https://telnyx.com/products/mobile-voice)[Functions](https://telnyx.com/products/functions)[StatefulActor](https://telnyx.com/products/stateful-actors)[KV](https://telnyx.com/products/kv)[SQLDB](https://telnyx.com/products/sqldb)[Inference](https://telnyx.com/products/inference)[AgentSDK](https://telnyx.com/products/agentsdk)[Embeddings API](https://telnyx.com/products/embeddings-api)[Missions](https://telnyx.com/products/missions)[LiveKit on Telnyx](https://telnyx.com/products/livekit-on-telnyx)[Object Storage](https://telnyx.com/products/storage)[CloudFS](https://telnyx.com/products/cloudfs) THE TELNYX PLATFORM ## Powered by the Telnyx platform Every Telnyx integration runs on the same infrastructure: voice AI agents for conversation, inference for reasoning, SIP trunking for transport, STT and TTS for understanding and speech, and phone numbers for provisioning. ### Voice AI Agents Handle HR hotline calls and interact with SuccessFactors - looking up employee records, submitting time-off requests, and creating cases. [Learn more](https://telnyx.com/products/voice-ai-agents) ### Inference Reason over employee data so the agent can determine the right HR workflow - whether that is time-off approval, case routing, or an escalation. [Learn more](https://telnyx.com/products/inference) ### SIP Trunking Carry every HR hotline call over Telnyx SIP trunks with enterprise-grade reliability and global coverage. [Learn more](https://telnyx.com/products/sip-trunks) ### Speech-to-Text Transcribe employee calls in real time so the agent can capture details for case creation and note logging in SuccessFactors. [Learn more](https://telnyx.com/products/speech-to-text-api) ### Text-to-Speech Read back employee details, policy information, and case statuses in a clear, natural voice. [Learn more](https://telnyx.com/products/text-to-speech-api) ### Phone Numbers Provision dedicated HR hotline numbers in any country, giving employees a local number to call for HR support. [Learn more](https://telnyx.com/products/phone-numbers) ## Ready to build with Telnyx? [Start building](https://telnyx.com/sign-up)[Talk to sales](https://telnyx.com/contact-us) ## MORE INTEGRATIONS * ### Airtable Read and update structured records seamlessly through voice. [Learn more](https://telnyx.com/integrations/airtable) * ### Asana Create tasks and keep projects on track using voice. [Learn more](https://telnyx.com/integrations/asana) * ### Calendly Book meetings and manage availability through natural conversation. [Learn more](https://telnyx.com/integrations/calendly) * ### Confluence Find and surface internal knowledge instantly through voice. [Learn more](https://telnyx.com/integrations/confluence) * ### Figma Access design files and project context through voice. [Learn more](https://telnyx.com/integrations/figma) * ### Github Manage issues, pull requests, and code tasks hands-free through voice. [Learn more](https://telnyx.com/integrations/github) * ### Gong Bring conversation insights into every voice interaction. [Learn more](https://telnyx.com/integrations/gong) * ### Greenhouse Optimize recruiting with voice-driven updates, scheduling, and candidate workflows. [Learn more](https://telnyx.com/integrations/greenhouse) [Start building](https://telnyx.com/sign-up) CHOOSE BY USE CASE OR PRODUCT Use caseProducts * HR Self-Service Phone LineEmployees call HR, agent handles common requests * Automated Appointment RemindersSend SMS reminders for upcoming HR appointments * Employee OnboardingNew hires call in, agent guides them through onboarding * HR Case RoutingEmployee describes an issue, agent routes to the right HR team * CommsSIP Trunking * CommsGlobal numbers * CommsToll-free numbers * AIVoice AI Agents * AIText-to-Speech * AISpeech-to-Text * AIVoice Design * EdgeInference RESULTS cURL ``` # hr self-service phone line — create the agent# tools attach in the same requestcurl -X POST https://api.telnyx.com/v2/ai/assistants \ -H "Authorization: Bearer $TELNYX_API_KEY" \ -H "Content-Type: application/json" \ -d '{ "name": "sap-hr-self-service", "model": "meta-llama/Meta-Llama-3.1-8B-Instruct", "instructions": "Answer the call on a toll-free number, ask the employee what HR request they have, look up their record in SAP SuccessFactors, and handle common requests like leave balance and pay stubs.", "integrations": [ { "integration_id": "sap-successfactors" } ] }'# 8 primitives · 1 vendor · 1 bill# 1 tool · GET /v2/ai/integrations ``` HR Self-Service Phone Line Primitives composed 8 of 50 Tools attached 1 Est. latency budget \~460 ms Est. unit cost (all-in) $0.05/min Vendors required 1 SELECT USE CASE * HR Self-Service Phone LineEmployees call HR, agent handles common requests * Automated Appointment RemindersSend SMS reminders for upcoming HR appointments * Employee OnboardingNew hires call in, agent guides them through onboarding * HR Case RoutingEmployee describes an issue, agent routes to the right HR team SELECT USE CASE * HR Self-Service Phone LineEmployees call HR, agent handles common requests * Automated Appointment RemindersSend SMS reminders for upcoming HR appointments * Employee OnboardingNew hires call in, agent guides them through onboarding * HR Case RoutingEmployee describes an issue, agent routes to the right HR team OR SELECT PRODUCT * CommsVoice API * CommsSIP Trunking * CommsTeXML * CommsWebRTC * CommsConversation Relay * CommsSMS API * CommsMMS API * CommsRCS * CommsWhatsApp Business * CommsShort code * Comms10DLC * CommsAlphanumeric sender ID * CommsEmail API * CommsGlobal numbers * CommsToll-free numbers * CommsNumber porting * CommsFax API * CommsMicrosoft Teams * CommsZoom Phone * AIVoice AI Agents * AIText-to-Speech * AISpeech-to-Text * AIVoice Design * AIAgent Browser * AIMeeting Bot * AIWeb Search API * IdentityDeepfake Detection * IdentityBranded Calling * IdentityVerify API * IdentityNumber Lookup API * IdentityNumber Reputation * NetworkVirtual Cross Connects * NetworkCloud VPN * NetworkGlobal IP * NetworkIoT SIM Card * NetworkeSIM * NetworkPrivate Wireless Gateways * NetworkMobile Voice * EdgeBuild * EdgeFunctions * EdgeStatefulActor * EdgeKV * EdgeSQLDB * EdgeInference * EdgeAgentSDK * EdgeEmbeddings API * EdgeMissions * EdgeLiveKit on Telnyx * EdgeObject Storage * EdgeCloudFS RESULTS cURL ``` # hr self-service phone line — create the agent# tools attach in the same requestcurl -X POST https://api.telnyx.com/v2/ai/assistants \ -H "Authorization: Bearer $TELNYX_API_KEY" \ -H "Content-Type: application/json" \ -d '{ "name": "sap-hr-self-service", "model": "meta-llama/Meta-Llama-3.1-8B-Instruct", "instructions": "Answer the call on a toll-free number, ask the employee what HR request they have, look up their record in SAP SuccessFactors, and handle common requests like leave balance and pay stubs.", "integrations": [ { "integration_id": "sap-successfactors" } ] }'# 8 primitives · 1 vendor · 1 bill# 1 tool · GET /v2/ai/integrations ``` HR Self-Service Phone Line Primitives composed 8 of 50 Tools attached 1 Est. latency budget \~460 ms Est. unit cost (all-in) $0.05/min Vendors required 1 RESULTS cURL ``` # hr self-service phone line — create the agent# tools attach in the same requestcurl -X POST https://api.telnyx.com/v2/ai/assistants \ -H "Authorization: Bearer $TELNYX_API_KEY" \ -H "Content-Type: application/json" \ -d '{ "name": "sap-hr-self-service", "model": "meta-llama/Meta-Llama-3.1-8B-Instruct", "instructions": "Answer the call on a toll-free number, ask the employee what HR request they have, look up their record in SAP SuccessFactors, and handle common requests like leave balance and pay stubs.", "integrations": [ { "integration_id": "sap-successfactors" } ] }'# 8 primitives · 1 vendor · 1 bill# 1 tool · GET /v2/ai/integrations ``` HR Self-Service Phone Line Primitives composed 8 of 50 Tools attached 1 Est. latency budget \~460 ms Est. unit cost (all-in) $0.05/min Vendors required 1 ### Ask AI * [![GPT](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/chatgpt_icon-ea55e09d.jpeg?width=92&format=webp)](https://chat.openai.com/?q=What makes Telnyx's global network different, breakdown call quality for normal phone calls and voice AI calls.) * [![Claude](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/claude_icon-c7c8eef3.webp?width=92&format=webp)](https://claude.ai/new?q=What makes Telnyx's global network different, breakdown call quality for normal phone calls and voice AI calls.) * [![Perplexity](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/perplexity_icon-cd5b74f1.webp?width=92&format=webp)](https://www.perplexity.ai/search?q=What makes Telnyx's global network different, breakdown call quality for normal phone calls and voice AI calls.) * [![Gemini](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/gemini_icon-4ff1cbf4.webp?width=92&format=webp)](https://www.google.com/search?udm=50&aep=11&q=What makes Telnyx's global network different, breakdown call quality for normal phone calls and voice AI calls.) * [![Grok](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/grok_icon-e588e5bd.webp?width=92&format=webp)](https://x.com/i/grok?text=What makes Telnyx's global network different, breakdown call quality for normal phone calls and voice AI calls.)