--- title: Shopify canonical: https://telnyx.com/integrations/shopify --- # Shopify [Back to Integrations](https://telnyx.com/integrations) # Shopify ### Overview Connect your voice agent with Shopify to automate e-commerce workflows during customer conversations. Agents can retrieve order information, update customer records, and manage store data in real time. ### How it works A Telnyx Voice AI agent can retrieve store information or update customer records during a conversation by interacting with Shopify APIs. The agent can check order status, retrieve customer details, or update store data in real time to support e-commerce customer interactions. ### Capabilities The Shopify integration supports the following operations across core objects: Products create\_product get\_product update\_product list\_product delete\_product​ Orders create\_order get\_order update\_order list\_order​ Customers create\_customer get\_customer update\_customer list\_customer​ Inventory get\_inventory update\_inventory [Start building](https://telnyx.com/sign-up) CATEGORY Developer resources DEVELOPER LINKS [Telnyx Voice API fundamentals](https://developers.telnyx.com/docs/voice/programmable-voice/voice-api-fundamentals​)[Shopify API reference](https://shopify.dev/docs/api) ### About Shopify Shopify is a leading global e-commerce platform that enables businesses of all sizes to set up online stores, manage inventory, process payments, and fulfill orders. With millions of merchants across 175 countries, Shopify provides the tools for storefront design, checkout, marketing, and multi-channel selling. ### What moves between the agent and Shopify A Telnyx voice AI agent can read, create, update, and search orders, customers, and products within a Shopify store during a phone call. When a customer calls about an order, the agent can look up the order by number or customer email, read its fulfillment status, and provide tracking information. The agent can search the product catalog to check stock levels, read product details, and help customers find what they need. It can create new orders for callers, update existing orders with changes such as address corrections or item additions, and manage customer records - creating new customer profiles or updating contact information. For merchant support, the agent can list recent orders, flag high-value transactions, and surface at-risk orders that need attention. It can also read customer notes, update order tags, and create draft orders for phone-based sales - turning every inbound call into a seamless commerce experience. COMPOSITION ## Pick the job. The primitives light up. Four Shopify assistants. Pick one and the blocks it runs on light up, and the create call attaches Shopify in the same request, the meter prices it. Or click any single block: every primitive sells alone. Loading... One request. Tools attached. You pay the minute, not the connector. [Voice API](https://telnyx.com/products/voice-api)[SIP Trunking](https://telnyx.com/products/sip-trunks)[TeXML](https://telnyx.com/products/texml)[WebRTC](https://telnyx.com/products/webrtc)[Conversation Relay](https://telnyx.com/products/conversation-relay)[SMS API](https://telnyx.com/products/sms-api)[MMS API](https://telnyx.com/products/mms-api)[RCS](https://telnyx.com/products/rcs)[WhatsApp Business](https://telnyx.com/products/whatsapp-business-api)[Short code](https://telnyx.com/products/sms-short-code)[10DLC](https://telnyx.com/products/10dlc-registration)[Alphanumeric sender ID](https://telnyx.com/products/alphanumeric-sender-id)[Email API](https://telnyx.com/products/email-api)[Global numbers](https://telnyx.com/products/phone-numbers)[Toll-free numbers](https://telnyx.com/products/toll-free-numbers)[Number porting](https://telnyx.com/products/number-porting)[Fax API](https://telnyx.com/products/fax-api)[Microsoft Teams](https://telnyx.com/products/enterprise-integrations-ms-teams)[Zoom Phone](https://telnyx.com/products/enterprise-integrations-zoom-phone)[Voice AI Agents](https://telnyx.com/products/voice-ai-agents)[Text-to-Speech](https://telnyx.com/products/text-to-speech-api)[Speech-to-Text](https://telnyx.com/products/speech-to-text-api)[Voice Design](https://telnyx.com/products/voice-design-lab)[Agent Browser](https://telnyx.com/products/agent-browser)[Meeting Bot](https://telnyx.com/products/meeting-bot)[Web Search API](https://telnyx.com/products/web-search-api)[Deepfake Detection](https://telnyx.com/products/deepfake-detection)[Branded Calling](https://telnyx.com/products/branded-calling)[Verify API](https://telnyx.com/products/verify-api)[Number Lookup API](https://telnyx.com/products/number-lookup)[Number Reputation](https://telnyx.com/products/number-reputation)[Virtual Cross Connects](https://telnyx.com/products/programmable-networking)[Cloud VPN](https://telnyx.com/products/cloud-vpn)[Global IP](https://telnyx.com/products/global-ip)[IoT SIM Card](https://telnyx.com/products/iot-sim-card)[eSIM](https://telnyx.com/products/esim)[Private Wireless Gateways](https://telnyx.com/products/iot-vpn)[Mobile Voice](https://telnyx.com/products/mobile-voice)[Functions](https://telnyx.com/products/functions)[StatefulActor](https://telnyx.com/products/stateful-actors)[KV](https://telnyx.com/products/kv)[SQLDB](https://telnyx.com/products/sqldb)[Inference](https://telnyx.com/products/inference)[AgentSDK](https://telnyx.com/products/agentsdk)[Embeddings API](https://telnyx.com/products/embeddings-api)[Missions](https://telnyx.com/products/missions)[LiveKit on Telnyx](https://telnyx.com/products/livekit-on-telnyx)[Object Storage](https://telnyx.com/products/storage)[CloudFS](https://telnyx.com/products/cloudfs) THE TELNYX PLATFORM ## Powered by the Telnyx platform Every Telnyx integration runs on the same infrastructure: voice AI agents for conversation, inference for reasoning, SIP trunking for transport, STT and TTS for understanding and speech, and phone numbers for provisioning. ### Voice AI Agents Handle shopper calls and interact with Shopify - looking up orders, checking inventory, and creating draft orders during natural conversations. [Learn more](https://telnyx.com/products/voice-ai-agents) ### Inference Reason over order and product data so the agent can recommend alternatives for out-of-stock items or prioritize high-value orders. [Learn more](https://telnyx.com/products/inference) ### SIP Trunking Carry every customer call over Telnyx SIP trunks with carrier-grade reliability and global reach. [Learn more](https://telnyx.com/products/sip-trunks) ### Speech-to-Text Transcribe customer calls in real time so the agent can capture order details, address changes, and product requests accurately. [Learn more](https://telnyx.com/products/speech-to-text-api) ### Text-to-Speech Read back order confirmations, product details, and shipping updates in a clear, natural voice. [Learn more](https://telnyx.com/products/text-to-speech-api) ### Phone Numbers Provision local and toll-free store numbers in minutes, giving customers a familiar number to call for support. [Learn more](https://telnyx.com/products/phone-numbers) ## Ready to build with Telnyx? [Start building](https://telnyx.com/sign-up)[Talk to sales](https://telnyx.com/contact-us) ## MORE INTEGRATIONS * ### Airtable Read and update structured records seamlessly through voice. [Learn more](https://telnyx.com/integrations/airtable) * ### Asana Create tasks and keep projects on track using voice. [Learn more](https://telnyx.com/integrations/asana) * ### Calendly Book meetings and manage availability through natural conversation. [Learn more](https://telnyx.com/integrations/calendly) * ### Confluence Find and surface internal knowledge instantly through voice. [Learn more](https://telnyx.com/integrations/confluence) * ### Figma Access design files and project context through voice. [Learn more](https://telnyx.com/integrations/figma) * ### Github Manage issues, pull requests, and code tasks hands-free through voice. [Learn more](https://telnyx.com/integrations/github) * ### Gong Bring conversation insights into every voice interaction. [Learn more](https://telnyx.com/integrations/gong) * ### Greenhouse Optimize recruiting with voice-driven updates, scheduling, and candidate workflows. [Learn more](https://telnyx.com/integrations/greenhouse) [Start building](https://telnyx.com/sign-up) CHOOSE BY USE CASE OR PRODUCT Use caseProducts * Order Status InquiriesCustomer asks about an order, agent looks it up in Shopify * Phone-Based OrderingCustomer calls in an order, agent creates it in Shopify * Customer Support AutomationCaller describes an issue, agent creates a Shopify support ticket * E-Commerce NotificationsSend SMS and WhatsApp for order updates and shipping * CommsSIP Trunking * CommsGlobal numbers * AIVoice AI Agents * AIText-to-Speech * AISpeech-to-Text * EdgeInference RESULTS cURL ``` # order status inquiries — create the agent# tools attach in the same requestcurl -X POST https://api.telnyx.com/v2/ai/assistants \ -H "Authorization: Bearer $TELNYX_API_KEY" \ -H "Content-Type: application/json" \ -d '{ "name": "shopify-order-status", "model": "meta-llama/Meta-Llama-3.1-8B-Instruct", "instructions": "Answer the call, ask the customer for their order number, look it up in Shopify, and read out the order status, shipping details, and estimated delivery.", "integrations": [ { "integration_id": "shopify" } ] }'# 6 primitives · 1 vendor · 1 bill# 1 tool · GET /v2/ai/integrations ``` Order Status Inquiries Primitives composed 6 of 50 Tools attached 1 Est. latency budget \~460 ms Est. unit cost (all-in) $0.05/min Vendors required 1 SELECT USE CASE * Order Status InquiriesCustomer asks about an order, agent looks it up in Shopify * Phone-Based OrderingCustomer calls in an order, agent creates it in Shopify * Customer Support AutomationCaller describes an issue, agent creates a Shopify support ticket * E-Commerce NotificationsSend SMS and WhatsApp for order updates and shipping SELECT USE CASE * Order Status InquiriesCustomer asks about an order, agent looks it up in Shopify * Phone-Based OrderingCustomer calls in an order, agent creates it in Shopify * Customer Support AutomationCaller describes an issue, agent creates a Shopify support ticket * E-Commerce NotificationsSend SMS and WhatsApp for order updates and shipping OR SELECT PRODUCT * CommsVoice API * CommsSIP Trunking * CommsTeXML * CommsWebRTC * CommsConversation Relay * CommsSMS API * CommsMMS API * CommsRCS * CommsWhatsApp Business * CommsShort code * Comms10DLC * CommsAlphanumeric sender ID * CommsEmail API * CommsGlobal numbers * CommsToll-free numbers * CommsNumber porting * CommsFax API * CommsMicrosoft Teams * CommsZoom Phone * AIVoice AI Agents * AIText-to-Speech * AISpeech-to-Text * AIVoice Design * AIAgent Browser * AIMeeting Bot * AIWeb Search API * IdentityDeepfake Detection * IdentityBranded Calling * IdentityVerify API * IdentityNumber Lookup API * IdentityNumber Reputation * NetworkVirtual Cross Connects * NetworkCloud VPN * NetworkGlobal IP * NetworkIoT SIM Card * NetworkeSIM * NetworkPrivate Wireless Gateways * NetworkMobile Voice * EdgeBuild * EdgeFunctions * EdgeStatefulActor * EdgeKV * EdgeSQLDB * EdgeInference * EdgeAgentSDK * EdgeEmbeddings API * EdgeMissions * EdgeLiveKit on Telnyx * EdgeObject Storage * EdgeCloudFS RESULTS cURL ``` # order status inquiries — create the agent# tools attach in the same requestcurl -X POST https://api.telnyx.com/v2/ai/assistants \ -H "Authorization: Bearer $TELNYX_API_KEY" \ -H "Content-Type: application/json" \ -d '{ "name": "shopify-order-status", "model": "meta-llama/Meta-Llama-3.1-8B-Instruct", "instructions": "Answer the call, ask the customer for their order number, look it up in Shopify, and read out the order status, shipping details, and estimated delivery.", "integrations": [ { "integration_id": "shopify" } ] }'# 6 primitives · 1 vendor · 1 bill# 1 tool · GET /v2/ai/integrations ``` Order Status Inquiries Primitives composed 6 of 50 Tools attached 1 Est. latency budget \~460 ms Est. unit cost (all-in) $0.05/min Vendors required 1 RESULTS cURL ``` # order status inquiries — create the agent# tools attach in the same requestcurl -X POST https://api.telnyx.com/v2/ai/assistants \ -H "Authorization: Bearer $TELNYX_API_KEY" \ -H "Content-Type: application/json" \ -d '{ "name": "shopify-order-status", "model": "meta-llama/Meta-Llama-3.1-8B-Instruct", "instructions": "Answer the call, ask the customer for their order number, look it up in Shopify, and read out the order status, shipping details, and estimated delivery.", "integrations": [ { "integration_id": "shopify" } ] }'# 6 primitives · 1 vendor · 1 bill# 1 tool · GET /v2/ai/integrations ``` Order Status Inquiries Primitives composed 6 of 50 Tools attached 1 Est. latency budget \~460 ms Est. unit cost (all-in) $0.05/min Vendors required 1 ### Ask AI * [![GPT](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/chatgpt_icon-ea55e09d.jpeg?width=92&format=webp)](https://chat.openai.com/?q=What makes Telnyx's global network different, breakdown call quality for normal phone calls and voice AI calls.) * [![Claude](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/claude_icon-c7c8eef3.webp?width=92&format=webp)](https://claude.ai/new?q=What makes Telnyx's global network different, breakdown call quality for normal phone calls and voice AI calls.) * [![Perplexity](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/perplexity_icon-cd5b74f1.webp?width=92&format=webp)](https://www.perplexity.ai/search?q=What makes Telnyx's global network different, breakdown call quality for normal phone calls and voice AI calls.) * [![Gemini](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/gemini_icon-4ff1cbf4.webp?width=92&format=webp)](https://www.google.com/search?udm=50&aep=11&q=What makes Telnyx's global network different, breakdown call quality for normal phone calls and voice AI calls.) * [![Grok](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/grok_icon-e588e5bd.webp?width=92&format=webp)](https://x.com/i/grok?text=What makes Telnyx's global network different, breakdown call quality for normal phone calls and voice AI calls.) Shopify