--- title: Zendesk canonical: https://telnyx.com/integrations/zendesk --- # Zendesk [Back to Integrations](https://telnyx.com/integrations) # Zendesk ### Overview Connect your voice agent with Zendesk to automate customer support workflows during phone interactions. Agents can create tickets, update support cases, and log support activity in real time. ### How it works A Telnyx Voice AI agent can capture support requests during a conversation and interact with Zendesk through API tool calls. The agent can create new tickets, retrieve existing cases, or update support records, enabling customer support workflows to start directly from voice interactions. ### Capabilities The Zendesk integration supports the following operations across core objects: Tickets create\_ticket get\_ticket update\_ticket list\_ticket search\_ticket​ Users create\_user get\_user update\_user list\_user​ Organizations create\_organization get\_organization update\_organization Comments create\_comment get\_comment list\_comment [Start building](https://telnyx.com/sign-up) CATEGORY Developer resources DEVELOPER LINKS [Telnyx Voice API fundamentals](https://developers.telnyx.com/docs/voice/programmable-voice/voice-api-fundamentals​)[Zendesk API reference](https://developer.zendesk.com/api-reference/) ### About Zendesk Zendesk is a leading customer service and engagement platform that helps organizations manage support tickets, live chat, email, and voice channels from a single unified workspace. Serving over 100,000 businesses, Zendesk provides tools for ticketing, help centers, knowledge management, and customer relationship management. ### What moves between the agent and Zendesk A Telnyx voice AI agent can read, create, update, and search across Zendesk tickets, users, and organizations during a phone call. When a customer calls in, the agent can look up the caller's user profile, review their recent tickets, and check the status of open requests to provide immediate context-aware responses. The agent can create new tickets with details captured during the conversation - subject, description, priority, and tags - and assign them to the right group or agent. It can update existing tickets with new comments, change ticket status, and add private notes for the support team. The agent can also search the Zendesk help center for relevant articles and read solutions to callers, reducing the need for human agent escalation. For ticket management, it can list tickets by status or requester, merge duplicate tickets, and escalate priority based on the caller's urgency - keeping the support queue current with every call. COMPOSITION ## Pick the job. The primitives light up. Four Zendesk assistants. Pick one and the blocks it runs on light up, and the create call attaches Zendesk in the same request, the meter prices it. Or click any single block: every primitive sells alone. Loading... One request. Tools attached. You pay the minute, not the connector. [Voice API](https://telnyx.com/products/voice-api)[SIP Trunking](https://telnyx.com/products/sip-trunks)[TeXML](https://telnyx.com/products/texml)[WebRTC](https://telnyx.com/products/webrtc)[Conversation Relay](https://telnyx.com/products/conversation-relay)[SMS API](https://telnyx.com/products/sms-api)[MMS API](https://telnyx.com/products/mms-api)[RCS](https://telnyx.com/products/rcs)[WhatsApp Business](https://telnyx.com/products/whatsapp-business-api)[Short code](https://telnyx.com/products/sms-short-code)[10DLC](https://telnyx.com/products/10dlc-registration)[Alphanumeric sender ID](https://telnyx.com/products/alphanumeric-sender-id)[Email API](https://telnyx.com/products/email-api)[Global numbers](https://telnyx.com/products/phone-numbers)[Toll-free numbers](https://telnyx.com/products/toll-free-numbers)[Number porting](https://telnyx.com/products/number-porting)[Fax API](https://telnyx.com/products/fax-api)[Microsoft Teams](https://telnyx.com/products/enterprise-integrations-ms-teams)[Zoom Phone](https://telnyx.com/products/enterprise-integrations-zoom-phone)[Voice AI Agents](https://telnyx.com/products/voice-ai-agents)[Text-to-Speech](https://telnyx.com/products/text-to-speech-api)[Speech-to-Text](https://telnyx.com/products/speech-to-text-api)[Voice Design](https://telnyx.com/products/voice-design-lab)[Agent Browser](https://telnyx.com/products/agent-browser)[Meeting Bot](https://telnyx.com/products/meeting-bot)[Web Search API](https://telnyx.com/products/web-search-api)[Deepfake Detection](https://telnyx.com/products/deepfake-detection)[Branded Calling](https://telnyx.com/products/branded-calling)[Verify API](https://telnyx.com/products/verify-api)[Number Lookup API](https://telnyx.com/products/number-lookup)[Number Reputation](https://telnyx.com/products/number-reputation)[Virtual Cross Connects](https://telnyx.com/products/programmable-networking)[Cloud VPN](https://telnyx.com/products/cloud-vpn)[Global IP](https://telnyx.com/products/global-ip)[IoT SIM Card](https://telnyx.com/products/iot-sim-card)[eSIM](https://telnyx.com/products/esim)[Private Wireless Gateways](https://telnyx.com/products/iot-vpn)[Mobile Voice](https://telnyx.com/products/mobile-voice)[Functions](https://telnyx.com/products/functions)[StatefulActor](https://telnyx.com/products/stateful-actors)[KV](https://telnyx.com/products/kv)[SQLDB](https://telnyx.com/products/sqldb)[Inference](https://telnyx.com/products/inference)[AgentSDK](https://telnyx.com/products/agentsdk)[Embeddings API](https://telnyx.com/products/embeddings-api)[Missions](https://telnyx.com/products/missions)[LiveKit on Telnyx](https://telnyx.com/products/livekit-on-telnyx)[Object Storage](https://telnyx.com/products/storage)[CloudFS](https://telnyx.com/products/cloudfs) THE TELNYX PLATFORM ## Powered by the Telnyx platform Every Telnyx integration runs on the same infrastructure: voice AI agents for conversation, inference for reasoning, SIP trunking for transport, STT and TTS for understanding and speech, and phone numbers for provisioning. ### Voice AI Agents Handle support calls and interact with Zendesk - creating tickets, reading help articles, and updating statuses during natural conversations. [Learn more](https://telnyx.com/products/voice-ai-agents) ### Inference Reason over ticket context so the agent can determine whether to resolve with a knowledge article or escalate to a human agent. [Learn more](https://telnyx.com/products/inference) ### SIP Trunking Carry every support call over Telnyx SIP trunks with carrier-grade reliability and global reach. [Learn more](https://telnyx.com/products/sip-trunks) ### Speech-to-Text Transcribe customer calls in real time so the agent can capture accurate ticket descriptions and internal notes. [Learn more](https://telnyx.com/products/speech-to-text-api) ### Text-to-Speech Read back ticket numbers, status updates, and knowledge base solutions in a clear, natural voice. [Learn more](https://telnyx.com/products/text-to-speech-api) ### Phone Numbers Provision local and toll-free support numbers in minutes, giving customers a direct line to your Zendesk-connected agent. [Learn more](https://telnyx.com/products/phone-numbers) ## Ready to build with Telnyx? [Start building](https://telnyx.com/sign-up)[Talk to sales](https://telnyx.com/contact-us) ## MORE INTEGRATIONS * ### Airtable Read and update structured records seamlessly through voice. [Learn more](https://telnyx.com/integrations/airtable) * ### Asana Create tasks and keep projects on track using voice. [Learn more](https://telnyx.com/integrations/asana) * ### Calendly Book meetings and manage availability through natural conversation. [Learn more](https://telnyx.com/integrations/calendly) * ### Confluence Find and surface internal knowledge instantly through voice. [Learn more](https://telnyx.com/integrations/confluence) * ### Figma Access design files and project context through voice. [Learn more](https://telnyx.com/integrations/figma) * ### Github Manage issues, pull requests, and code tasks hands-free through voice. [Learn more](https://telnyx.com/integrations/github) * ### Gong Bring conversation insights into every voice interaction. [Learn more](https://telnyx.com/integrations/gong) * ### Greenhouse Optimize recruiting with voice-driven updates, scheduling, and candidate workflows. [Learn more](https://telnyx.com/integrations/greenhouse) [Start building](https://telnyx.com/sign-up) CHOOSE BY USE CASE OR PRODUCT Use caseProducts * Automated Ticket CreationCaller describes an issue, agent creates a Zendesk ticket * Ticket Status InquiriesCaller asks about a ticket, agent reads Zendesk status * Knowledge Base ResolutionCaller asks a question, agent searches Zendesk and answers * Customer Support AutomationAgent handles common support queries and creates tickets * CommsSIP Trunking * CommsGlobal numbers * AIVoice AI Agents * AIText-to-Speech * AISpeech-to-Text * EdgeInference RESULTS cURL ``` # automated ticket creation — create the agent# tools attach in the same requestcurl -X POST https://api.telnyx.com/v2/ai/assistants \ -H "Authorization: Bearer $TELNYX_API_KEY" \ -H "Content-Type: application/json" \ -d '{ "name": "zendesk-ticket-creation", "model": "meta-llama/Meta-Llama-3.1-8B-Instruct", "instructions": "Answer the call, ask the caller to describe their issue, summarize it, set the priority, and create a new ticket in Zendesk.", "integrations": [ { "integration_id": "zendesk" } ] }'# 6 primitives · 1 vendor · 1 bill# 1 tool · GET /v2/ai/integrations ``` Automated Ticket Creation Primitives composed 6 of 50 Tools attached 1 Est. latency budget \~460 ms Est. unit cost (all-in) $0.05/min Vendors required 1 SELECT USE CASE * Automated Ticket CreationCaller describes an issue, agent creates a Zendesk ticket * Ticket Status InquiriesCaller asks about a ticket, agent reads Zendesk status * Knowledge Base ResolutionCaller asks a question, agent searches Zendesk and answers * Customer Support AutomationAgent handles common support queries and creates tickets SELECT USE CASE * Automated Ticket CreationCaller describes an issue, agent creates a Zendesk ticket * Ticket Status InquiriesCaller asks about a ticket, agent reads Zendesk status * Knowledge Base ResolutionCaller asks a question, agent searches Zendesk and answers * Customer Support AutomationAgent handles common support queries and creates tickets OR SELECT PRODUCT * CommsVoice API * CommsSIP Trunking * CommsTeXML * CommsWebRTC * CommsConversation Relay * CommsSMS API * CommsMMS API * CommsRCS * CommsWhatsApp Business * CommsShort code * Comms10DLC * CommsAlphanumeric sender ID * CommsEmail API * CommsGlobal numbers * CommsToll-free numbers * CommsNumber porting * CommsFax API * CommsMicrosoft Teams * CommsZoom Phone * AIVoice AI Agents * AIText-to-Speech * AISpeech-to-Text * AIVoice Design * AIAgent Browser * AIMeeting Bot * AIWeb Search API * IdentityDeepfake Detection * IdentityBranded Calling * IdentityVerify API * IdentityNumber Lookup API * IdentityNumber Reputation * NetworkVirtual Cross Connects * NetworkCloud VPN * NetworkGlobal IP * NetworkIoT SIM Card * NetworkeSIM * NetworkPrivate Wireless Gateways * NetworkMobile Voice * EdgeBuild * EdgeFunctions * EdgeStatefulActor * EdgeKV * EdgeSQLDB * EdgeInference * EdgeAgentSDK * EdgeEmbeddings API * EdgeMissions * EdgeLiveKit on Telnyx * EdgeObject Storage * EdgeCloudFS RESULTS cURL ``` # automated ticket creation — create the agent# tools attach in the same requestcurl -X POST https://api.telnyx.com/v2/ai/assistants \ -H "Authorization: Bearer $TELNYX_API_KEY" \ -H "Content-Type: application/json" \ -d '{ "name": "zendesk-ticket-creation", "model": "meta-llama/Meta-Llama-3.1-8B-Instruct", "instructions": "Answer the call, ask the caller to describe their issue, summarize it, set the priority, and create a new ticket in Zendesk.", "integrations": [ { "integration_id": "zendesk" } ] }'# 6 primitives · 1 vendor · 1 bill# 1 tool · GET /v2/ai/integrations ``` Automated Ticket Creation Primitives composed 6 of 50 Tools attached 1 Est. latency budget \~460 ms Est. unit cost (all-in) $0.05/min Vendors required 1 RESULTS cURL ``` # automated ticket creation — create the agent# tools attach in the same requestcurl -X POST https://api.telnyx.com/v2/ai/assistants \ -H "Authorization: Bearer $TELNYX_API_KEY" \ -H "Content-Type: application/json" \ -d '{ "name": "zendesk-ticket-creation", "model": "meta-llama/Meta-Llama-3.1-8B-Instruct", "instructions": "Answer the call, ask the caller to describe their issue, summarize it, set the priority, and create a new ticket in Zendesk.", "integrations": [ { "integration_id": "zendesk" } ] }'# 6 primitives · 1 vendor · 1 bill# 1 tool · GET /v2/ai/integrations ``` Automated Ticket Creation Primitives composed 6 of 50 Tools attached 1 Est. latency budget \~460 ms Est. unit cost (all-in) $0.05/min Vendors required 1 ### Ask AI * [![GPT](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/chatgpt_icon-ea55e09d.jpeg?width=92&format=webp)](https://chat.openai.com/?q=What makes Telnyx's global network different, breakdown call quality for normal phone calls and voice AI calls.) * [![Claude](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/claude_icon-c7c8eef3.webp?width=92&format=webp)](https://claude.ai/new?q=What makes Telnyx's global network different, breakdown call quality for normal phone calls and voice AI calls.) * [![Perplexity](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/perplexity_icon-cd5b74f1.webp?width=92&format=webp)](https://www.perplexity.ai/search?q=What makes Telnyx's global network different, breakdown call quality for normal phone calls and voice AI calls.) * [![Gemini](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/gemini_icon-4ff1cbf4.webp?width=92&format=webp)](https://www.google.com/search?udm=50&aep=11&q=What makes Telnyx's global network different, breakdown call quality for normal phone calls and voice AI calls.) * [![Grok](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/grok_icon-e588e5bd.webp?width=92&format=webp)](https://x.com/i/grok?text=What makes Telnyx's global network different, breakdown call quality for normal phone calls and voice AI calls.)