--- title: Zoho Integration with Telnyx Voice AI canonical: https://telnyx.com/integrations/zoho --- # Zoho Integration with Telnyx Voice AI [Back to Integrations](https://telnyx.com/integrations) # Zoho ### Overview Connect your voice agent with Zoho CRM to sync leads, contacts, accounts, and deals in real time. The integration allows your agent to create and update CRM records automatically from calls, log notes, and tasks, and keep sales pipelines aligned with live customer interactions. This reduces manual data entry, improves CRM accuracy, and ensures every voice interaction feeds directly into your revenue workflows. ### How it works This video shows how a Voice AI agent built on Telnyx voice automates lead creation in Zoho CRM. During the conversation, the agent captures contact details in real time, writes data into Zoho through tool calls, and confirms the new lead directly in the CRM interface. ### Capabilities The Zoho integration supports the following operations across core CRM objects: Leads create\_lead get\_lead update\_lead list\_lead Contacts create\_contact get\_contact update\_contact list\_contact Deals create\_deal get\_deal update\_deal list\_deal Accounts create\_account get\_account update\_account Notes create\_note get\_note list\_note Tasks create\_task get\_task update\_task [Start building](https://telnyx.com/sign-up) CATEGORY Developer resources DEVELOPER LINKS [Telnyx Voice API fundamentals](https://developers.telnyx.com/docs/voice/programmable-voice/voice-api-fundamentals)[Zoho CRM API reference](https://www.zoho.com/crm/developer/docs/api/v2/) ### About Zoho Zoho is a comprehensive suite of cloud-based business software covering CRM, help desk, finance, HR, project management, and more. With over 75 million users, Zoho's integrated platform helps small and mid-size businesses run their entire operation - from sales and marketing to support and accounting - on a single ecosystem. ### What moves between the agent and Zoho A Telnyx voice AI agent can read, create, update, and search across Zoho CRM modules - contacts, accounts, deals, leads, and tasks - during a phone call. When a caller identifies themselves, the agent can look up their contact record, pull deal details, and review open tasks to provide context-aware responses. The agent can create new leads or contacts from inbound calls, update deal stages as conversations progress, and log calls as activities against the right records. It can also search across modules by name, email, or phone number to match callers to existing records. For Zoho Desk integration, the agent can create and update support tickets, read ticket threads, and provide status updates. It can search the knowledge base for solutions and escalate tickets to the appropriate agent when needed - keeping the CRM and help desk synchronized with every interaction. COMPOSITION ## Pick the job. The primitives light up. Four Zoho assistants. Pick one and the blocks it runs on light up, and the create call attaches Zoho in the same request, the meter prices it. Or click any single block: every primitive sells alone. Loading... One request. Tools attached. You pay the minute, not the connector. [Voice API](https://telnyx.com/products/voice-api)[SIP Trunking](https://telnyx.com/products/sip-trunks)[TeXML](https://telnyx.com/products/texml)[WebRTC](https://telnyx.com/products/webrtc)[Conversation Relay](https://telnyx.com/products/conversation-relay)[SMS API](https://telnyx.com/products/sms-api)[MMS API](https://telnyx.com/products/mms-api)[RCS](https://telnyx.com/products/rcs)[WhatsApp Business](https://telnyx.com/products/whatsapp-business-api)[Short code](https://telnyx.com/products/sms-short-code)[10DLC](https://telnyx.com/products/10dlc-registration)[Alphanumeric sender ID](https://telnyx.com/products/alphanumeric-sender-id)[Email API](https://telnyx.com/products/email-api)[Global numbers](https://telnyx.com/products/phone-numbers)[Toll-free numbers](https://telnyx.com/products/toll-free-numbers)[Number porting](https://telnyx.com/products/number-porting)[Fax API](https://telnyx.com/products/fax-api)[Microsoft Teams](https://telnyx.com/products/enterprise-integrations-ms-teams)[Zoom Phone](https://telnyx.com/products/enterprise-integrations-zoom-phone)[Voice AI Agents](https://telnyx.com/products/voice-ai-agents)[Text-to-Speech](https://telnyx.com/products/text-to-speech-api)[Speech-to-Text](https://telnyx.com/products/speech-to-text-api)[Voice Design](https://telnyx.com/products/voice-design-lab)[Agent Browser](https://telnyx.com/products/agent-browser)[Meeting Bot](https://telnyx.com/products/meeting-bot)[Web Search API](https://telnyx.com/products/web-search-api)[Deepfake Detection](https://telnyx.com/products/deepfake-detection)[Branded Calling](https://telnyx.com/products/branded-calling)[Verify API](https://telnyx.com/products/verify-api)[Number Lookup API](https://telnyx.com/products/number-lookup)[Number Reputation](https://telnyx.com/products/number-reputation)[Virtual Cross Connects](https://telnyx.com/products/programmable-networking)[Cloud VPN](https://telnyx.com/products/cloud-vpn)[Global IP](https://telnyx.com/products/global-ip)[IoT SIM Card](https://telnyx.com/products/iot-sim-card)[eSIM](https://telnyx.com/products/esim)[Private Wireless Gateways](https://telnyx.com/products/iot-vpn)[Mobile Voice](https://telnyx.com/products/mobile-voice)[Functions](https://telnyx.com/products/functions)[StatefulActor](https://telnyx.com/products/stateful-actors)[KV](https://telnyx.com/products/kv)[SQLDB](https://telnyx.com/products/sqldb)[Inference](https://telnyx.com/products/inference)[AgentSDK](https://telnyx.com/products/agentsdk)[Embeddings API](https://telnyx.com/products/embeddings-api)[Missions](https://telnyx.com/products/missions)[LiveKit on Telnyx](https://telnyx.com/products/livekit-on-telnyx)[Object Storage](https://telnyx.com/products/storage)[CloudFS](https://telnyx.com/products/cloudfs) THE TELNYX PLATFORM ## Powered by the Telnyx platform Every Telnyx integration runs on the same infrastructure: voice AI agents for conversation, inference for reasoning, SIP trunking for transport, STT and TTS for understanding and speech, and phone numbers for provisioning. ### Voice AI Agents Handle inbound calls and interact with Zoho - creating leads, updating deals, and logging activities in Zoho CRM during natural conversations. [Learn more](https://telnyx.com/products/voice-ai-agents) ### Inference Reason over CRM context so the agent can determine whether a caller is an existing contact or a new lead, and route accordingly. [Learn more](https://telnyx.com/products/inference) ### SIP Trunking Carry every Zoho-connected call over Telnyx SIP trunks with carrier-grade reliability and global reach. [Learn more](https://telnyx.com/products/sip-trunks) ### Speech-to-Text Transcribe calls in real time so the agent can capture accurate lead details and call notes for Zoho CRM records. [Learn more](https://telnyx.com/products/speech-to-text-api) ### Text-to-Speech Read back deal statuses, ticket updates, and appointment confirmations from Zoho in a clear, natural voice. [Learn more](https://telnyx.com/products/text-to-speech-api) ### Phone Numbers Provision local and toll-free business numbers in minutes, with instant activation in any region. [Learn more](https://telnyx.com/products/phone-numbers) ## Ready to build with Telnyx? [Start building](https://telnyx.com/sign-up)[Talk to sales](https://telnyx.com/contact-us) ## MORE INTEGRATIONS * ### Airtable Read and update structured records seamlessly through voice. [Learn more](https://telnyx.com/integrations/airtable) * ### Asana Create tasks and keep projects on track using voice. [Learn more](https://telnyx.com/integrations/asana) * ### Calendly Book meetings and manage availability through natural conversation. [Learn more](https://telnyx.com/integrations/calendly) * ### Confluence Find and surface internal knowledge instantly through voice. [Learn more](https://telnyx.com/integrations/confluence) * ### Figma Access design files and project context through voice. [Learn more](https://telnyx.com/integrations/figma) * ### Github Manage issues, pull requests, and code tasks hands-free through voice. [Learn more](https://telnyx.com/integrations/github) * ### Gong Bring conversation insights into every voice interaction. [Learn more](https://telnyx.com/integrations/gong) * ### Greenhouse Optimize recruiting with voice-driven updates, scheduling, and candidate workflows. [Learn more](https://telnyx.com/integrations/greenhouse) [Start building](https://telnyx.com/sign-up) CHOOSE BY USE CASE OR PRODUCT Use caseProducts * CRM Lead CaptureCaller provides details, agent creates a lead in Zoho * Support Ticket ManagementCaller describes an issue, agent creates a Zoho ticket * Call Logging & Activity TrackingAgent transcribes calls and logs to Zoho * Appointment SchedulingCaller picks a time, agent books it in Zoho * CommsSIP Trunking * CommsGlobal numbers * AIVoice AI Agents * AIText-to-Speech * AISpeech-to-Text * IdentityNumber Lookup API * EdgeInference RESULTS cURL ``` # crm lead capture — create the agent# tools attach in the same requestcurl -X POST https://api.telnyx.com/v2/ai/assistants \ -H "Authorization: Bearer $TELNYX_API_KEY" \ -H "Content-Type: application/json" \ -d '{ "name": "zoho-lead-capture", "model": "meta-llama/Meta-Llama-3.1-8B-Instruct", "instructions": "Answer the call, ask the caller for their name, company, and contact details, look up the phone number, and create a new lead in Zoho CRM.", "integrations": [ { "integration_id": "zoho" } ] }'# 7 primitives · 1 vendor · 1 bill# 1 tool · GET /v2/ai/integrations ``` CRM Lead Capture Primitives composed 7 of 50 Tools attached 1 Est. latency budget \~460 ms Est. unit cost (all-in) $0.05/min Vendors required 1 SELECT USE CASE * CRM Lead CaptureCaller provides details, agent creates a lead in Zoho * Support Ticket ManagementCaller describes an issue, agent creates a Zoho ticket * Call Logging & Activity TrackingAgent transcribes calls and logs to Zoho * Appointment SchedulingCaller picks a time, agent books it in Zoho SELECT USE CASE * CRM Lead CaptureCaller provides details, agent creates a lead in Zoho * Support Ticket ManagementCaller describes an issue, agent creates a Zoho ticket * Call Logging & Activity TrackingAgent transcribes calls and logs to Zoho * Appointment SchedulingCaller picks a time, agent books it in Zoho OR SELECT PRODUCT * CommsVoice API * CommsSIP Trunking * CommsTeXML * CommsWebRTC * CommsConversation Relay * CommsSMS API * CommsMMS API * CommsRCS * CommsWhatsApp Business * CommsShort code * Comms10DLC * CommsAlphanumeric sender ID * CommsEmail API * CommsGlobal numbers * CommsToll-free numbers * CommsNumber porting * CommsFax API * CommsMicrosoft Teams * CommsZoom Phone * AIVoice AI Agents * AIText-to-Speech * AISpeech-to-Text * AIVoice Design * AIAgent Browser * AIMeeting Bot * AIWeb Search API * IdentityDeepfake Detection * IdentityBranded Calling * IdentityVerify API * IdentityNumber Lookup API * IdentityNumber Reputation * NetworkVirtual Cross Connects * NetworkCloud VPN * NetworkGlobal IP * NetworkIoT SIM Card * NetworkeSIM * NetworkPrivate Wireless Gateways * NetworkMobile Voice * EdgeBuild * EdgeFunctions * EdgeStatefulActor * EdgeKV * EdgeSQLDB * EdgeInference * EdgeAgentSDK * EdgeEmbeddings API * EdgeMissions * EdgeLiveKit on Telnyx * EdgeObject Storage * EdgeCloudFS RESULTS cURL ``` # crm lead capture — create the agent# tools attach in the same requestcurl -X POST https://api.telnyx.com/v2/ai/assistants \ -H "Authorization: Bearer $TELNYX_API_KEY" \ -H "Content-Type: application/json" \ -d '{ "name": "zoho-lead-capture", "model": "meta-llama/Meta-Llama-3.1-8B-Instruct", "instructions": "Answer the call, ask the caller for their name, company, and contact details, look up the phone number, and create a new lead in Zoho CRM.", "integrations": [ { "integration_id": "zoho" } ] }'# 7 primitives · 1 vendor · 1 bill# 1 tool · GET /v2/ai/integrations ``` CRM Lead Capture Primitives composed 7 of 50 Tools attached 1 Est. latency budget \~460 ms Est. unit cost (all-in) $0.05/min Vendors required 1 RESULTS cURL ``` # crm lead capture — create the agent# tools attach in the same requestcurl -X POST https://api.telnyx.com/v2/ai/assistants \ -H "Authorization: Bearer $TELNYX_API_KEY" \ -H "Content-Type: application/json" \ -d '{ "name": "zoho-lead-capture", "model": "meta-llama/Meta-Llama-3.1-8B-Instruct", "instructions": "Answer the call, ask the caller for their name, company, and contact details, look up the phone number, and create a new lead in Zoho CRM.", "integrations": [ { "integration_id": "zoho" } ] }'# 7 primitives · 1 vendor · 1 bill# 1 tool · GET /v2/ai/integrations ``` CRM Lead Capture Primitives composed 7 of 50 Tools attached 1 Est. latency budget \~460 ms Est. unit cost (all-in) $0.05/min Vendors required 1 ### Ask AI * [![GPT](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/chatgpt_icon-ea55e09d.jpeg?width=92&format=webp)](https://chat.openai.com/?q=What makes Telnyx's global network different, breakdown call quality for normal phone calls and voice AI calls.) * [![Claude](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/claude_icon-c7c8eef3.webp?width=92&format=webp)](https://claude.ai/new?q=What makes Telnyx's global network different, breakdown call quality for normal phone calls and voice AI calls.) * [![Perplexity](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/perplexity_icon-cd5b74f1.webp?width=92&format=webp)](https://www.perplexity.ai/search?q=What makes Telnyx's global network different, breakdown call quality for normal phone calls and voice AI calls.) * [![Gemini](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/gemini_icon-4ff1cbf4.webp?width=92&format=webp)](https://www.google.com/search?udm=50&aep=11&q=What makes Telnyx's global network different, breakdown call quality for normal phone calls and voice AI calls.) * [![Grok](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/grok_icon-e588e5bd.webp?width=92&format=webp)](https://x.com/i/grok?text=What makes Telnyx's global network different, breakdown call quality for normal phone calls and voice AI calls.)