--- title: AI voice agent for patient engagement ebook canonical: https://telnyx.com/landing/AI-voice-agent-for-patient-engagement --- # AI voice agent for patient engagement ebook # Short Code Whether it’s for SMS marketing, a vanity number or some other type of text messaging, Telnyx’s expert team can help you set up text short codes that get results at high volume. [Talk to an expert](https://telnyx.com/contact-us) [Request a Short Code](https://telnyx.com/sign-up) ## What you’ll learn * How 24/7 voice AI agents close the gap between patient expectations and call-center reality * High-value use cases across the patient journey: triage, scheduling, lab results * What success looks like, and how to choose the right voice AI partner ### **Voice AI agents aren’t the future. They’re already transforming patient engagement.** **72% of patients still pick up the phone first.** Digital tools help patients self-serve, but they don’t solve everything. Phone-based communication remains the most critical touchpoint in the patient experience and should be a core pillar of any healthcare digital transformation strategy. That is where Voice AI comes in. **ABOUT** ## Short code messaging service Reach users at scale wherever they are in the world—set up numbers in the Short Code Registry and send messages through Telnyx. Get a vanity number or a memorable short code number—both are ideal for SMS marketing, notifications and even 2-way conversations. **FEATURES** ## High volume, recognizable short code numbers Send from a 5-digit recognizable code so customers will know it’s you. Extremely high throughput limits and lower ongoing compliance thresholds make it easy to scale. * ### High volume limits for SMS API SMS short code is the highest volume number type, supporting up to 100 message parts per second (360,000 per hour). * ### Recognizable short code texting numbers Create or reinforce a brand your customers know and love. Get an automatically-assigned code or request a special one. * ### Delivery receipts that you can trust Unlike number types that only support carrier network receipts, short code also includes handset receipts, so you can be confident your message was delivered. * ### Low-maintenance compliance After completing a comprehensive initial vetting process, ongoing compliance requirements for short code are lower than other number types, reducing delivery and compliance issues. * ### Automatic opt-outs If a customer replies with a stop word (e.g. “STOP”), Telnyx will automatically unsubscribe them from future sends from that number. * ### Intelligent message encoding We support any character set and language type. Our system automatically chooses the most compact encoding possible, minimizing cost per send. ## BENEFITS ## Ultra-high volume \~60,000 messages per minute—30x the typical limit of other number types 20x ## Higher average volume limit per number ## A number customers trust A recognizable sender ID that increases your credibility to recipients 5 ## Digit, memorable number HOW IT WORKS [Talk to an expert](https://telnyx.com/contact-us) ### Set up a short code number Request to register for short code numbers, with the expert Telnyx team walking you through the vetting process. ### Assign a Messaging Profile Attach a Messaging Profile to your short code number. Now you’re ready to go!!!! ### Test your first messages Using your unique configuration that includes a short code number, test sending messages to numbers via our Messaging API. Short code supports both SMS and MMS. ### Scale your short code messaging program Iron out any issues during the testing phase with our expert team at no extra charge. Then scale to millions or even hundreds of millions of messages per month. Step 1/4 **RESOURCES** ## Start building Our code is your code. * ### 2022 guide to political text messaging Many political and non-profit organizations use short code for high volume campaigns. Check out our comprehensive guide to this topic. [Read guide](https://telnyx.com/resources/2022-guide-to-political-campaign-text-messaging) * ### Short code messaging API specifications Check out our developer docs for connecting to the Telnyx Messaging API using short codes. [See specifications](https://developers.telnyx.com/) * ### SMS marketing guide for short code campaigns Compliance for SMS marketing is a major concern for today’s marketers. This article outlines some of the requirements for compliance when conducting SMS campaigns. [Read guide](https://telnyx.com/resources/sms-opt-in) **PRICING** ## Short Code pricing Starting at $1,000/mo—an industry-standard maintenance fee—plus per-message rates which include automatic volume discounts, our team is committed to providing you with competitive pricing. Starting at: $0.007 Per message [See pricing](https://telnyx.com/pricing/messaging) SOLUTIONS ## Short code use cases * [![Woman receives account notification](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/Account_notifications-3137229e.png?width=640&format=webp)Account notificationsUse automated voice and SMS short code alerts to build out a customer notifications system.Learn more](https://telnyx.com/use-cases/customer-notifications-system) * [![Woman delivers package to man](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/Order_tracking_software_for_last_mile_delivery-cd603b10.png?width=640&format=webp)Order trackingKeep customers informed in real-time about their orders and deliveries.Learn more](https://telnyx.com/use-cases/order-tracking) * [![People sending text messages on subway](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/SMS_marketing_software-d6f0db71.png?width=640&format=webp)SMS short code marketingAchieve high open rates and click-through at scale.Learn more](https://telnyx.com/use-cases/sms-marketing) **CUSTOMER STORIES** Boone Putney CTO, Fetch The communication with the Telnyx support team was much faster and more transparent than we’d seen with other providers,” he says, “and we didn’t have to pay extra for this either. [Read customer story](https://telnyx.com/customer-stories/pointblank-political-campaign-sms) ## Sign up and start building [Sign up](https://telnyx.com/sign-up)[Talk to an expert](https://telnyx.com/contact-us) **Resources, Docs, Support** ## Sms Short Code hub * ### Telnyx Short Code | Telnyx Telnyx's Short Code messaging resource provides a quick and easy way to send messages between users. With Short Code, you can easily send messages to a large number of people without having to remember their phone numbers. [Read more](https://developers.telnyx.com/docs/messaging/messages/short-code) * ### Send a Message on the Telnyx Platform | Telnyx A short description of this page [Read more](https://developers.telnyx.com/docs/messaging/messages/send-message) * ### Receive SMS and MMS | Telnyx inbound SMS or MMS [Read more](https://developers.telnyx.com/docs/messaging/messages/receive-message) * ### Messaging character and rate limits (Messaging) | Telnyx Understand Telnyx SMS limits. Our guide helps you optimize message length and sending rates for best performance. [Read more](https://developers.telnyx.com/docs/messaging/messages/character-and-rate-limits) * ### Send a short code message API | Telnyx Send a short code message [Read more](https://developers.telnyx.com/api/messaging/create-short-code-message) * ### List short codes API | Telnyx List short codes [Read more](https://developers.telnyx.com/api/messaging/list-short-codes) * ### Retrieve a short code API | Telnyx Retrieve a short code [Read more](https://developers.telnyx.com/api/messaging/retrieve-short-code) * ### Update short code API | Telnyx Update the settings for a specific short code. To unbind a short code from a profile, set the `messaging_profile_id` to `null` or an empty string. [Read more](https://developers.telnyx.com/api/messaging/update-short-code) * ### List short codes associated with a messaging profile API | Telnyx List short codes associated with a messaging profile [Read more](https://developers.telnyx.com/api/messaging/list-profile-short-codes) * ### How SMS short codes drive retail and e-commerce sales Learn how SMS short codes help retail and e-commerce businesses drive sales, engage customers, and increase brand loyalty. [Read more](https://telnyx.com/resources/sms-short-codes-retail-ecommerce) * ### What is an SMS number? SMS number types explained Discover the different SMS number types and their unique advantages. Learn how to choose the right SMS number type for your business needs. [Read more](https://telnyx.com/resources/sms-numbers-traffic-types) * ### CTIA guidelines: Mastering messaging compliance Learn about CTIA guidelines and how they ensure your messaging program stays compliant. [Read more](https://telnyx.com/resources/ctia-sms-guidelines) * ### Telnyx - How to Ensure Compliance With SMS Regulations. There are regulations that dictate how organizations can interact with end users via text. Understand what the rules are & how to comply with them. [Read more](https://telnyx.com/resources/how-to-ensure-compliance-with-sms-regulations) * ### Learn about the powerful features of the Telnyx SMS API What is an SMS API? Dive into the world of real-time messaging, which connects apps to telecom networks, and discover its potential for your business. [Read more](https://telnyx.com/resources/sms-api-explained) * ### Telnyx Blog | CPaas & UCaaS Resources Find data-driven research, comprehensive guides and all things SIP trunking, voice and SMS APIs, wireless and more. [Read more](https://telnyx.com/resources/topic/messaging) * ### SMS vs. MMS | Here’s how they’re different - Telnyx We break down the differences between SMS and MMS, from pricing to messaging restrictions. [Read more](https://telnyx.com/resources/sms-vs-mms) * ### How to boost customer engagement with SMS Learn how SMS customer engagement drives meaningful interactions with tailored strategies, real-time updates, and personalized communication. [Read more](https://telnyx.com/resources/how-sms-enhances-customer-engagement) * ### Mass text messaging: How to get started with Telnyx Learn the advantages of mass text messaging for business and how to send messages in bulk with the Telnyx SMS API. [Read more](https://telnyx.com/resources/bulk-sms-guide) * ### Setting up a SIP trunk — A step-by-step guide - Telnyx Learn how to set up a SIP Trunk in a matter of minutes with Telnyx today. [Read more](https://telnyx.com/resources/how-to-setup-sip-trunk) * ### Top 5 Twilio Verify API alternatives Looking for the best verification API for your business? Don’t just default to Twilio Verify API. Consider some of these great options instead. [Read more](https://telnyx.com/resources/twilio-verify-api-alternatives) * ### The Better Twilio Alternative - Telnyx Switch to Telnyx for a better Twilio alternative. Benefit from our competitive pricing, private global network, and award-winning support. [Read more](https://telnyx.com/the-better-twilio-alternative) * ### US Short Code Ordering Process | Telnyx Help Center How to order a Short Code via Telnyx in the US [Read more](https://support.telnyx.com/en/articles/10245573-us-short-code-ordering-process) * ### Short Code Brand and Content Provider Registration Process | Telnyx Help Center SCR Mandated Process to order new Short Codes and to renew existing Short Codes [Read more](https://support.telnyx.com/en/articles/10245615-short-code-brand-and-content-provider-registration-process) * ### Short Code - Supported Carriers | Telnyx Help Center Here you will find a global list of carriers that can support short code messages. [Read more](https://support.telnyx.com/en/articles/4967485-short-code-supported-carriers) * ### Short Code Compliance Quick Reference Guide | Telnyx Help Center Carrier Requirements when ordering a short code [Read more](https://support.telnyx.com/en/articles/11385511-short-code-compliance-quick-reference-guide) * ### Standards for US Short Code Keywords: HELP, STOP, and Opt-In Confirmation | Telnyx Help Center Managing Autoresponses for US Short Codes. Start building on Telnyx today. [Read more](https://support.telnyx.com/en/articles/9311492-standards-for-us-short-code-keywords-help-stop-and-opt-in-confirmation) * ### Regulatory Guidelines for US Short Code Marketing and Opt-in Procedures | Telnyx Help Center Call To Action Guidelines for Short Codes. Start building on Telnyx today. [Read more](https://support.telnyx.com/en/articles/9311566-regulatory-guidelines-for-us-short-code-marketing-and-opt-in-procedures) * ### SMS Marketing API and Platform \[Use Cases\] Enhance your SMS marketing with Telnyx's powerful API and platform. Start optimizing your campaigns today. [Read more](https://telnyx.com/use-cases/sms-marketing) * ### SMS API | Built for CRM and Sales Enhance your CRM tool with our SMS API. Build customer relationships seamlessly while ensuring compliance with data and privacy restrictions. [Read more](https://telnyx.com/use-cases/sms-api-crm-sales) [Start building](https://telnyx.com/sign-up) ### Ask AI * [![GPT](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/chatgpt_icon-ea55e09d.jpeg?width=92&format=webp)](https://chat.openai.com/?q=What makes Telnyx's global network different, breakdown call quality for normal phone calls and voice AI calls.) * [![Claude](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/claude_icon-c7c8eef3.webp?width=92&format=webp)](https://claude.ai/new?q=What makes Telnyx's global network different, breakdown call quality for normal phone calls and voice AI calls.) * [![Perplexity](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/perplexity_icon-cd5b74f1.webp?width=92&format=webp)](https://www.perplexity.ai/search?q=What makes Telnyx's global network different, breakdown call quality for normal phone calls and voice AI calls.) * [![Gemini](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/gemini_icon-4ff1cbf4.webp?width=92&format=webp)](https://www.google.com/search?udm=50&aep=11&q=What makes Telnyx's global network different, breakdown call quality for normal phone calls and voice AI calls.) * [![Grok](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/grok_icon-e588e5bd.webp?width=92&format=webp)](https://x.com/i/grok?text=What makes Telnyx's global network different, breakdown call quality for normal phone calls and voice AI calls.)