Build personalized customer experiences that scale
If you’re a retail or e-commerce brand, this guide is for you!
Download the book to learn how to build your own omnichannel experiences, from selecting which communications channels to use, to choosing the right technology.
Download the book to learn how to build your own omnichannel experiences, from selecting which communications channels to use, to choosing the right technology.
Download your guide to building retail communication experiences
Consumers have become more demanding than ever. In fact, 90% of customers expect their interactions with a brand to be accessible and consistent across every communication channel. So, how do you build a consistent customer experience across multiple touchpoints?
This guide is for you if you’re a retail or e-commerce brand. It aims to provide guidance on how to build your own omnichannel experiences, from selecting which communications channels to use, to choosing the right technology.
What’s inside:
- Reimagining the customer journey: examples of how today’s consumers may interact with a brand through SMS, voice communications, IoT devices, and much more…
- Building omnichannel experiences: a framework to get you started; getting to know your customers, selecting the proper channels, understanding what technology or connectivity solution is behind each of the experiences you wish to create.
- Selecting the right technology: every brand is different so, it is crucial to understand your specific needs. We’ll give you tips on how to future-proof your communications tech stack.
