--- title: Telnyx Named a Leader in Frost & Sullivan's 2025 CPaaS Radar canonical: https://telnyx.com/landing/telnyx-named-leader-cpaas-frost-radar-thank-you --- # Telnyx Named a Leader in Frost & Sullivan's 2025 CPaaS Radar # Voice AI Agents Build, test, and launch voice AI agents cheaper, faster, and with total control. Deploy AI agents on a trusted network with one-click telephony integration for smooth, real-time, human-like voice experiences. [Start building for free](https://telnyx.com/sign-up?utm%5Fsource=direct%5Flp&utm%5Fmedium=signup%5Fform&utm%5Fcampaign:voice%5Fai%5Fbuild)[Contact us](https://telnyx.com/contact-us) **Resources** * ### The Math Behind Voice AI ROI Cost per minute is the wrong way to evaluate voice AI. Here is a 4-step framework to model the actual economics, plus an interactive ROI calculator to run your own numbers. [Read article](https://telnyx.com/resources/the-math-behind-voice-ai-roi) * ### Contact Center: Build vs Buy A practical framework to help CX leaders decide whether to build or buy their contact center stack — with scoring rubrics for control, compliance, cost, and AI risk. [Read article](https://telnyx.com/resources/contact-center-software-build-vs-buy) * ### The State of Voice AI 2026 Voice AI is no longer judged by conversation alone. New data reveals why execution, integrations, language support, and infrastructure now define trust. [Read article](https://telnyx.com/resources/state-of-voice-ai-trust-execution-2026) **THE TELNYX ADVANTAGE** ## Build ultra-low latency Voice AI Agents in minutes Most voice AI platforms orchestrate across rented infrastructure. Telnyx is different. We spent over a decade building a carrier-grade voice network, then colocated GPUs directly with our telephony PoPs. The result: sub-200ms latency, calls that get answered, and reliability no Frankenstack can match. We're not an orchestration layer on top of someone else's stack. We are the infrastructure. Because we own it, you pay less. Voice AI agents at a fraction of competitor cost, production-ready in minutes. ## <200msround-trip time ## 99.999%uptime ## 18 Global PoPs ## Trusted Voice AI Agents Telnyx powers low-latency, multilingual Voice AI Agents that take action, integrate easily, and scale globally. One platform, replaces 5 vendors, providing complete flexibility and competitive pricing. * Bring your own models Pick from Telnyx's open source LLM library or bring your own API keys. Swap models anytime, zero lock-in. * Multi-agent handoffs Seamlessly transfer calls or orchestrate conversations across multiple agents on a single call. * Voice Design Lab Create custom voices that match your brand. Clone existing voices or design new ones from scratch. Your voice, your identity. * AI Missions Send agents on complex, multi-step workflows. Book appointments, verify documents, update records, and close the loop without human intervention. * AI Insights Extract custom fields from every call automatically. Define what matters to your business and surface insights across conversations at scale. * HD voice codecs Crystal-clear audio in any environment. High-quality codecs and AI-powered noise suppression ensure conversations stay focused. * Simulation testing Run automated multi-path simulations before going live. Test accuracy, reliability, and response quality with confidence. * Carrier-grade trust A-level STIR/SHAKEN attestation means your calls display as trusted, not spam. 30 to 40% of competitor calls never ring. Ours get answered. * Full-stack observability One dashboard from call start to completion. End-to-end tracing, latency breakdown, and transcript playback. No finger-pointing between vendors. * Agent Skills 175+ pre-built skills to deploy production Voice AI in hours, fully customizable for your stack. TEXT-TO-SPEECH ## Choose from 1300+ voices Preview what your Voice AI agent will sound like in action. Pick from leading engines, and then take your favorite straight to production through [Mission Control Portal](https://portal.telnyx.com/). Loading... **RESOURCES** ## Build your agent * ### The best voice AI Agent tools Access Deepgram, Whisper, and other leading transcription engines through a single API. Our edge-hosted architecture lets you switch engines without rearchitecting your stack. [Learn more](https://telnyx.com/products/speech-to-text-api) * ### TTS Router Turn text into natural speech with 1,300+ voices across 10+ languages from leading engines like ElevenLabs and Rime. Built for real-time Voice AI with edge hosting that eliminates network round-trips. [Learn more](https://telnyx.com/products/text-to-speech-api) * ### Integrations Hub Connect Voice AI to your existing stack with 30+ pre-built integrations across 13 categories. From CRMs to analytics to automation platforms, deploy faster without custom development. [Learn more](https://ttslibrary.com/) * ### TTS Library Browse 1,300+ voices from providers like ElevenLabs, Rime, and MiniMax. Preview, compare, and find the perfect voice for your brand and audience. [Learn more](https://ttslibrary.com/) ## Better voice infrastructure starts with Telnyx. No rebuilds. Sub-200ms latency, simpler operations, and predictable costs. Production-ready Voice AI in weeks. [Sign up](https://telnyx.com/sign-up)[Contact us](https://telnyx.com/contact-us) **ADDITIONAL RESOURCES** ## Voice AI Agents Expert Hub * ### Conversational AI Quickstart Conversational AI enables machines to understand, interpret, and respond naturally to human language. [Read more](https://developers.telnyx.com/docs/voice/conversational-ai/quickstart) * ### Voice Assistant Quickstart In this tutorial, you'll learn how to configure a voice assistant with Telnyx. [Read more](https://developers.telnyx.com/docs/inference/ai-assistants/no-code-voice-assistant) * ### Inference API Quickstart Building AI agents is slow and complex. Telnyx Inference API simplifies deployment with OpenAI compatibility and scalable GPU performance. [Read more](https://developers.telnyx.com/docs/inference/getting-started) * ### Gather using AI API Manual call data gathering wastes time and frustrates users. Telnyx AI Agents automate, transcribe, and streamline voice inputs for enterprise calls. [Read more](https://developers.telnyx.com/api/call-control/call-gather-using-ai) * ### Start AI Assistant API Legacy IVRs frustrate callers and slow support. Telnyx AI Agent APIs automate voice calls with natural speech, improving CX and efficiency. [Read more](https://developers.telnyx.com/api/call-control/call-start-ai-assistant) * ### Stop AI Assistant API AI agents can create confusion if not managed. Telnyx lets you stop AI assistants instantly, ensuring seamless call control and enterprise security. [Read more](https://developers.telnyx.com/api/call-control/call-stop-ai-assistant) * ### Inference APIs Building enterprise AI agents is complex and time-consuming. Telnyx inference APIs simplify integration, speeding deployment and scaling securely. [Read more](https://developers.telnyx.com/api/inference) * ### Voice APIs Our Voice products make it possible for you to programmatically manage calls, manage outbound voice traffic, and send/receive faxes. [Read more](https://developers.telnyx.com/api/voice) * ### How to optimize voice AI applications with fine-tuning Learn best practices and actionable strategies for fine-tuning voice AI applications to enhance real-time processing, accuracy, and user satisfaction. [Read more](https://telnyx.com/resources/voice-ai-applications) * ### The Top 5 Voice AI Providers in 2025 \[Reviewed\] We ranked the top voice AI platforms for 2025—from real-time agents to global infrastructure—so you can choose the right stack for your build. [Read more](https://telnyx.com/resources/top-voice-ai-providers-2025) * ### How AI voice works and why it’s important Enterprises struggle with complex voice automation and costly support. Telnyx AI Voice streamlines service, boosts efficiency, and personalizes CX. [Read more](https://telnyx.com/resources/how-ai-voice-works) * ### Voice AI Agents—Quickly build and launch | Ultra-low latency Build and launch powerful Voice AI Agents faster and cheaper with Telnyx. Ultra-low latency, unmatched call quality, total control. [Read more](https://telnyx.com/resources/voice-ai-technology-customer-experience) * ### Why low-latency is essential for real-time voice AI Learn how every millisecond impacts voice AI. Explore how Telnyx’s full-stack approach delivers ultra-low latency and smoother voice interactions. [Read more](https://telnyx.com/resources/low-latency-voice-ai) * ### How to build a low-latency voice assistant: Expert insights Learn how Telnyx engineers tackled latency challenges to build a voice assistant with under-1s response time. Explore solutions in our webinar recording. [Read more](https://telnyx.com/resources/build-low-latency-voice-assistant) * ### Build an AI Assistant with Telnyx Building voice AI is complex and slow. Telnyx lets any team launch secure, intelligent assistants in minutes, reducing support costs and wait times. [Read more](https://telnyx.com/resources/ai-assistant-builder) * ### Voice analytics tools: building blocks for telephony and AI Learn how Telnyx supports conversational AI and voice analytics with plug-and-play APIs to control a global, real-time telephony & communications network. [Read more](https://telnyx.com/resources/ai-voice-analytics-telephony) * ### Customer spotlight: Using Telnyx Voice API with OpenAI A developer in Turkey leveraged Telnyx and OpenAI to call thousands of pharmacies to find medication during a shortage. [Read more](https://telnyx.com/resources/customer-spotlight-using-telnyx-voice-api-with-openai) * ### Voice AI Agents—Quickly build and launch | Ultra-low latency Build and launch powerful Voice AI Agents faster and cheaper with Telnyx. Ultra-low latency, unmatched call quality, total control. [Read more](https://telnyx.com/resources/conversational-ai-use-cases) * ### The Better Twilio Alternative - Telnyx Switch to Telnyx for a better Twilio alternative. Benefit from our competitive pricing, private global network, and award-winning support. [Read more](https://telnyx.com/the-better-twilio-alternative) * ### The better Vonage Voice API alternative - Telnyx Switch to Telnyx for a better Vonage voice alternative. Benefit from our global coverage, excellent support, and flexible APIs.. [Read more](https://telnyx.com/the-better-vonage-voice-api-alternative) * ### Voice API Essentials | Telnyx Help Center In this collection you will find helpful links that explain the mission control portal features and troubleshooting tips. [Read more](https://support.telnyx.com/en/collections/133140-voice-api-essentials) * ### Real-Time Transcription | Telnyx Help Center Enable real-time transcription for calls with Telnyx. Enhance user experience now. [Read more](https://support.telnyx.com/en/articles/8292490-real-time-transcription) * ### Inbound/Outbound Voice | Telnyx Support Inbound/Outbound Voice configuration guideline materials. Start building on Telnyx today. [Read more](https://support.telnyx.com/en/collections/1512970-inbound-outbound-voice) * ### Configuring Call Control/TeXML Applications | Telnyx Support This article describes the in-depth setup of Call Control / TeXML Applications on our Mission Control Portal. [Read more](https://support.telnyx.com/en/articles/4374050-configuring-call-control-texml-applications-voice-api) * ### General Voice API Help | Telnyx Support Get assistance with Telnyx's Voice API: UK TPS, Google Verified Calls, STIR/SHAKEN. [Read more](https://support.telnyx.com/en/collections/1513238-general-voice-api-help) * ### Mission Control Portal - AI Chat Support Assistant | Telnyx Support A new AI Assistant that helps provide answers to frequently asked questions. [Read more](https://support.telnyx.com/en/articles/8020222-mission-control-portal-ai-chat-support-assistant) * ### Conversational AI \[Integration\] Use Cases Boost engagement and efficiency through Telnyx's Conversational AI. Start integrating now. [Read more](https://telnyx.com/use-cases/conversational-ai) * ### Contact Center Solutions - Build Delightful CX Enhance your contact center's customer experience with omnichannel, carrier-grade communications, delivered via API. Start delivering delightful CX today. [Read more](https://telnyx.com/use-cases/contact-center-ai) [Start building](https://telnyx.com/sign-up) ### Ask AI * [![GPT](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/chatgpt_icon-ea55e09d.jpeg?width=92&format=webp)](https://chat.openai.com/?q=What makes Telnyx's global network different, breakdown call quality for normal phone calls and voice AI calls.) * [![Claude](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/claude_icon-c7c8eef3.webp?width=92&format=webp)](https://claude.ai/new?q=What makes Telnyx's global network different, breakdown call quality for normal phone calls and voice AI calls.) * [![Perplexity](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/perplexity_icon-cd5b74f1.webp?width=92&format=webp)](https://www.perplexity.ai/search?q=What makes Telnyx's global network different, breakdown call quality for normal phone calls and voice AI calls.) * [![Gemini](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/gemini_icon-4ff1cbf4.webp?width=92&format=webp)](https://www.google.com/search?udm=50&aep=11&q=What makes Telnyx's global network different, breakdown call quality for normal phone calls and voice AI calls.) * [![Grok](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/grok_icon-e588e5bd.webp?width=92&format=webp)](https://x.com/i/grok?text=What makes Telnyx's global network different, breakdown call quality for normal phone calls and voice AI calls.)