Telnyx adapted our precise call handling to write audio directly from endpoint to long term storage.
Record inbound calls, outbound or both, or use Telnyx call routing setup to record a subset of calls.
Call recording is fully accessible via API: Configure settings and find, manage, download and delete recordings.
Telnyx controls every aspect of the call from the media session down to the fiber. We can split caller and recipient legs into separate recordings and configure recording start times based on call events like call ringing, call answered and others. It’s the clear advantage of choosing a Tier-1 carrier.
Call recording is configurable and accessible via our Mission Control portal, and recordings are available immediately after call completion.
Because Telnyx is a full-stack solution, we stream audio directly from the telephony engine to our recording microservice in PCM format, so your recordings are never transcoded or compressed.
The recorder service is entirely decoupled from the telephony service, so it will never interfere with call quality or cause dropped calls.
Keep Your ConversationsCall recording improves transparency to improve the call experience.
Give important conversations the scrutiny they deserve.
Training and Coaching
Capture your best reps’ examples. Critique those that need it.
Call recordings are a wealth of qualitative and quantitative data.
Build a robust, 360-degree view of callers and potential buyers.
Know what expectations were set prior to a customer issue.
Perfect for industries with stringent record-keeping requirements.
Integrate call recordings into your existing applications for a seamless call experience from origination to conversation to record. Through the Telnyx API, you can:
- Enable call recording for a number or an outbound profile.
- Configure settings:
- Choose .WAV or .MP3 file format.
- Choose to record each call participant as separate recordings or a single recording.
- Choose whether to begin recording at ring or at call answer.
- Retrieve, download or delete any stored recording files.
Call Recording Features
Access new recordings as soon as the call ends.
Store recordings indefinitely for a small recurring fee.
Dual Channel Recording
Record callers into separate files for better analysis.
Find timestamped recordings by start or end time.
Start recording at ring or when the call is answered.
Choose whether to record as MP3 or WAV audio files.