Networking

Call Recording

Native cloud recording for inbound and outbound calls.

High Quality

Telnyx adapted our precise call handling to write audio directly from endpoint to long term storage.

Configurable

Record inbound calls, outbound or both, or use Telnyx call routing setup to record a subset of calls.

Integrated

Call recording is fully accessible via API: Configure settings and find, manage, download and delete recordings.

Native Cloud Recording

Telnyx controls every aspect of the call from the media session down to the fiber. We can split caller and recipient legs into separate recordings and configure recording start times based on call events like call ringing, call answered and others. It’s the clear advantage of choosing a Tier-1 carrier.

Call recording is configurable and accessible via our Mission Control portal, and recordings are available immediately after call completion.

Top Notch Audio

Because Telnyx is a full-stack solution, we stream audio directly from the telephony engine to our recording microservice in PCM format, so your recordings are never transcoded or compressed.

Uncompromised Voice

The recorder service is entirely decoupled from the telephony service, so it will never interfere with call quality or cause dropped calls.

Keep Your Conversations

Call recording improves transparency to improve the call experience.
Quality Assurance

Give important conversations the scrutiny they deserve.

Training and Coaching

Capture your best reps’ examples. Critique those that need it.

Call Analysis

Call recordings are a wealth of qualitative and quantitative data.

Lead Scoring

Build a robust, 360-degree view of callers and potential buyers.

Dispute Resolution

Know what expectations were set prior to a customer issue.

Legal Compliance

Perfect for industries with stringent record-keeping requirements.

Call Recording API

Integrate call recordings into your existing applications for a seamless call experience from origination to conversation to record. Through the Telnyx API, you can:

  • Enable call recording for a number or an outbound profile.
  • Configure settings:
    • Choose .WAV or .MP3 file format.
    • Choose to record each call participant as separate recordings or a single recording.
    • Choose whether to begin recording at ring or at call answer.
  • Retrieve, download or delete any stored recording files.
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curl -X GET \
  --header "Content-Type: application/json" \
  --header "Accept: application/json" \
  --header "x-api-token: API_TOKEN" \
  --header "x-api-user: API_USER" \
  "https://api.telnyx.com/recordings/{recording_id}"

// Example response

{
  "data": {
    "updated_at": "2017-12-05T04:28:04.182049",
    "record_type": "recording",
    "id": "169dc06e-9c2c-421c-82a2-2039cfda6173",
    "download_urls": {
      "wav": "http://www.example.com/recording.wav"
    },
    "created_at": "2017-12-05T04:26:16.615278",
    "call": {
      "start_time": "2017-12-05T04:26:03.748739Z",
      "end_time": "2017-12-05T04:26:15.808740Z",
      "duration": 12060,
      "to": "+13129457420",
      "telnyx_session_uuid": "67745a42-d974-11e7-9633-02420a1f010f",
      "id": "67777c17-d974-11e7-96d5-02420a1f010f",
      "from": "+3122708156",
      "connection_id": "644835420858414259"
    }
  }
}

Call Recording Features

Immediately Available

Access new recordings as soon as the call ends.

Long-Term Retention

Store recordings indefinitely for a small recurring fee.

Dual Channel Recording

Record callers into separate files for better analysis.

Searchable

Find timestamped recordings by start or end time.

Record Start

Start recording at ring or when the call is answered.

File Type

Choose whether to record as MP3 or WAV audio files.

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