Telnyx adapted our precise call handling to write audio directly from endpoint to long term storage.
Record inbound calls, outbound or both, or use Telnyx call routing setup to record a subset of calls.
Call recording is fully accessible via API: Configure settings and find, manage, download and delete recordings.
Keep Your ConversationsCall recording improves transparency to improve the call experience.
Give important conversations the scrutiny they deserve.
Training and Coaching
Capture your best reps’ examples. Critique those that need it.
Call recordings are a wealth of qualitative and quantitative data.
Build a robust, 360-degree view of callers and potential buyers.
Know what expectations were set prior to a customer issue.
Perfect for industries with stringent record-keeping requirements.
- Enable call recording for a number or an outbound profile.
- Configure settings:
- Choose .WAV or .MP3 file format.
- Choose to record each call participant as separate recordings or a single recording.
- Choose whether to begin recording at ring or at call answer.
- Retrieve, download or delete any stored recording files.
Call Recording Features
Access new recordings as soon as the call ends.
Store recordings indefinitely for a small recurring fee.
Dual Channel Recording
Record callers into separate files for better analysis.
Find timestamped recordings by start or end time.
Start recording at ring or when the call is answered.
Choose whether to record as MP3 or WAV audio files.