Toll-free SMS and MMS

Build SMS and MMS into your customer experience with messaging-enabled toll-free numbers.

Configure Toll-Free SMS & MMS in minutes or seconds including number provisioning and registration. Start sending immediately after. All via our top-rated Messaging API.
Build SMS and MMS into your customer experience with messaging-enabled toll-free numbers.

Send high volume messages with existing toll-free numbers.

  • Buy, Verify and start sending from Toll-Free Numbers in minutes
    Telnyx allows you to complete mandatory Toll-Free Messaging Registration via our self-service API or Portal. Once your request is "pending" you can start sending immediately.
  • Seamlessly add Messaging to your customer experience
    Send reminders, alerts or promotions at volume. Use the same toll-free number you use for your contact center for a seamless user experience.
  • Easiest-to-use Toll-Free Platform & Support
    Telnyx regularly wins awards for its ease of use. In Fall 2022 we were again voted "Easiest to Work With" by G2.com. And our expert Support team is on hand to help you 24x7 - at no extra charge.
  • No need to buy a new number
    Telnyx can SMS and MMS-enable your existing toll-free number, so your customers can reach you using the number they’re already familiar with.
USE CASES

Build seamless experiences with toll-free messaging.

Messaging that delivers.

  • Reach anyone, anywhere

    SMS with global reach. Choose from local and toll-free numbers, short code, alphanumeric sender ID, or even use your existing voice numbers.
  • Worry-free compliance

    Telnyx is a licensed carrier in 30+ countries, and we can confidently say we’re fully compliant in everything we do. So, your communications are in safe hands.
  • Support you can count on

    Our best-in-class 24/7 NOC support is available by phone and email for every single customer with no spend requirements, so your issues never need to wait until Monday.
  • Competitive pricing

    Telnyx maintains a high degree of control over our network and phone numbers, and is committed to minimising unnecessary markups and middle-men.

Ready to get started?

Questions on setup? Talk to our experts

Frequently Asked Questions

Toll-free SMS is used to send text messages from toll-free numbers (8XX) to other mobile phones. Toll-free SMS numbers can be customized to your brand, and they also allow you to seamlessly switch between voice and text on the same number.

There are a variety of different businesses leveraging toll-free SMS/MMS across industries like transport and logistics, financial services and healthcare, to name a few. Some of the most popular use-cases include using toll-free SMS/MMS for automated or live customer service, marketing campaigns, shipping notifications, appointment reminders and critical alerts.

Prices vary depending on your carrier, but Telnyx offers market-leading pricing for toll-free SMS—starting at just 0.0055 to send and receive toll-free texts in the US. See detailed Telnyx SMS pricing.

To search for a toll-free SMS-enabled number via the Mission Control Portal, simply sign in and click Search and Buy Numbers. Select Toll-Free as your search type and SMS as the number feature. You can also search for toll-free SMS-enabled numbers via API.

Short codes are ideal for mass messaging use-cases like two-factor authentication or SMS marketing campaigns. However, there are some advantages to using toll-free SMS over shortcodes:

  • Toll-free numbers can be provisioned instantly whereas shortcodes often take weeks.
  • Toll-free numbers can be voice and SMS-enabled, so customers can call or text you on the same number. This is not only cost-effective, it’s a more seamless user experience.
  • Toll-free numbers are also significantly lower in cost. Telnyx toll-free numbers start at just $1 per month whereas short codes cost $1,000 per month to lease from the Common Short Code Administration.

First, sign up for a free portal account. Then, complete the remaining four steps in our quickstart guide and you’ll be ready to start sending and receiving toll-free SMS.

Can I receive voice calls on my toll-free SMS enabled number? Yes! One of the great things about toll-free numbers is that you can use them to make and receive calls as well as send and receive texts—enabling you to build seamless omnichannel customer experiences.