--- title: Contact Center Solution Telnyx canonical: https://telnyx.com/pt-br/solutions/contact-center --- # Contact Center Solution Telnyx Portuguese (BR) ## The same infra and APIs powering contact center platforms available to you * ### * ### * ### ## 100+Languages supported ## 140+ Countries supported ## 10+Million calls per day ## Enhance efficiency across contact center operations with AI Embed AI agents directly into live call flows. Easily escalate to human agents with context when needed. * Use any LLM, STT, or TTS without vendor lock-in * Integrate with CRMs and internal tools so agents can take actions * Human-like conversations with contextual memory * Give human agents real-time support with AI Agent Assist ## Everything you need for your contact center Telnyx provides the building blocks for exceptional customer experiences: * Real-time sentiment analysis * Live speech-to-text for real-time transcription and call insights * Real-time dashboards with live call metrics and queue status * Noise cancellation for crystal-clear call quality * Call recording and secure storage for compliance and training ## Built for every role From admin configuration to agent workflows, see how Telnyx Contact Center empowers your entire team. AdminSupervisorAgentAI Handoff Configure users, roles, queues, and routing rules from a single dashboard. Manage capacity, set permissions, and customize agent statuses to match your workflow. Monitor live calls, track agent performance, and intervene when needed. Whisper guidance to agents or barge in to assist customers directly. Agents see workflow checklists, live transcription, and suggested responses. No more asking customers to repeat themselves. AI handles intake and verification, then transfers to human agents with full context. Customers never notice the switch. What's under the hood? ## Platform Capabilities * Private global network Privately owned, multi-cloud IP backbone routes calls off the public internet for predictable voice quality worldwide. For real-time Voice AI, STT/TTS inference runs on GPUs co-located with our telephony points of presence to minimize round-trip latency. * Global number management Search, purchase, configure, and assign local numbers programmatically in 140+ countries, enabling instant tenant onboarding and dynamic number allocation. * SIP and WebRTC Run browser-based agent desktops and SIP endpoints side-by-side from one platform, simplifying architecture while ensuring consistent features and quality for all endpoints. * Event-driven call control Webhook-based APIs give full control over every call leg, enabling dynamic routing, stateful IVRs, and real-time logic driven by your own systems and data. * Multi-provider model choice Swap between multiple STT, TTS, and LLM providers without re-architecting, keeping performance, costs, and accuracy aligned with your evolving roadmap. * Voice AI orchestration Built-in STT, TTS, and streaming interfaces connect to your preferred models, enabling low-latency, human-like Voice AI agents directly inside your call flows. * Secure data storage Store prompts, recordings, and transcripts securely in Telnyx, simplifying compliance and powering downstream analytics, QA, and coaching workflows. * End-to-end voice observability Monitor jitter, packet loss, and post-dial delay; isolate issues by carrier/region/endpoint/AI layer. One team accountable for production voice. Security ## End-to-end encryption Built with enterprise-grade security in minds, Telnyx meets the highest industry standards so you can confidently protect customer data and maintain regulatory compliance How We Help You Build ## We partner with you through deployment and beyond [Talk to an expert](https://telnyx.com/contact-us) ### Build fast with proven patterns Telnyx provides the building blocks required to assemble a full contact center platform, including APIs, SDKs, reference architectures, and code snippets for common patterns such as routing, IVR, escalation, and Voice AI. ### Add Voice AI incrementally Add AI inside existing call flows as an augmentation layer, not a hard dependency, so you can automate safely without breaching SLAs. Telnyx supports hybrid realities: on prem plus cloud, and humans and AI working side by side. ### Go live with enterprise grade support For teams building at scale or operating complex environments, Telnyx works directly with you through solution design, architecture reviews, and hands-on roll-out support. Our teams help you move faster from design to production. Step 1/3 ## Protect and grow your margins Avoid opaque CCaaS bundles, align costs with minutes and AI consumption, and build your own contact center solution with transparent economics you can control and repackage. [See pricing](https://telnyx.com/pricing)[Get a quote](https://telnyx.com/contact-us) ## Own the contact center experience * ### White-Label Contact Centers Build and resell your own branded CCaaS solution with full control over features and pricing * ### BPO Operations Scale agent operations globally with consistent quality and multi-tenant architecture. * ### Healthcare Support HIPAA-ready infrastructure for patient communications with secure data handling * ### Financial Services Secure, encrypted communications with full auditability and compliance controls ## Start building your own contact center Telnyx is the only full-stack Voice AI platform, providing all your Contact Center needs from global numbers, to telephony, to multi-lingual Agents. [Start building](https://developers.telnyx.com/docs/inference/ai-assistants/no-code-voice-assistant) [Fale com um especialista](https://telnyx.com/contact-us) ### Ask AI * [![GPT](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/chatgpt_icon-ea55e09d.jpeg?width=92&format=webp)](https://chat.openai.com/?q=What makes Telnyx's global network different, breakdown call quality for normal phone calls and voice AI calls.) * [![Claude](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/claude_icon-c7c8eef3.webp?width=92&format=webp)](https://claude.ai/new?q=What makes Telnyx's global network different, breakdown call quality for normal phone calls and voice AI calls.) * [![Perplexity](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/perplexity_icon-cd5b74f1.webp?width=92&format=webp)](https://www.perplexity.ai/search?q=What makes Telnyx's global network different, breakdown call quality for normal phone calls and voice AI calls.) * [![Gemini](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/gemini_icon-4ff1cbf4.webp?width=92&format=webp)](https://www.google.com/search?udm=50&aep=11&q=What makes Telnyx's global network different, breakdown call quality for normal phone calls and voice AI calls.) * [![Grok](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/grok_icon-e588e5bd.webp?width=92&format=webp)](https://x.com/i/grok?text=What makes Telnyx's global network different, breakdown call quality for normal phone calls and voice AI calls.)