---
title: Call Recordings and Transcript Review for Telnyx AI Assistants
canonical: https://telnyx.com/release-notes/ai-assistant-recordings-transcripts-portal
---
# Call Recordings and Transcript Review for Telnyx AI Assistants

[Release notes](https://telnyx.com/release-notes)

# AI Assistant recordings and transcripts now viewable together in the portal

### 18, Nov 2025

Customers who have [enabled recording](https://support.telnyx.com/en/articles/5377454-call-recording), can now review AI Assistant call recordings and transcripts in a single portal view. This change speeds up debugging by linking audio, model behavior, and transcript output in one workflow.

## What’s new

* **Unified playback view:** Listen to recordings while reading the aligned transcript.
* **Timestamp linking:** Jump between transcript lines and the exact audio position.
* **Event correlation:** See assistant turns, user input, and model responses in sequence.
* **Recording toggle control:** Enable or disable recording at the assistant level.
* **Improved error visibility:** Inspect misfires where audio and transcript diverge.

## Why it matters

* Reduces time spent reproducing issues.
* Improves visibility into recognition errors.
* Simplifies QA for voice intent handling.
* Prevents guesswork when tuning prompts or guardrails.

## Example use cases

* Reviewing misclassified intents after production calls.
* Auditing assistant behavior for compliance checks.
* Validating prompt updates before broad rollout.

## Getting started

1. Open Mission Control Portal → Voice AI → Assistants.
2. Select an assistant and [enable call recording](https://support.telnyx.com/en/articles/5377454-call-recording) if not already active.
3. Navigate to the session list and open any session with a recording.
4. Use the playback panel to scrub audio and inspect transcript alignment.

**Try it out** in our [Mission Control Protocol](https://portal.telnyx.com/#/ai/assistants).

[Start building](https://telnyx.com/sign-up)

### Ask AI

* [![GPT](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/chatgpt_icon-ea55e09d.jpeg?width=92&format=webp)](https://chat.openai.com/?q=What makes Telnyx's global network different, breakdown call quality for normal phone calls and voice AI calls.)
* [![Claude](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/claude_icon-c7c8eef3.webp?width=92&format=webp)](https://claude.ai/new?q=What makes Telnyx's global network different, breakdown call quality for normal phone calls and voice AI calls.)
* [![Perplexity](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/perplexity_icon-cd5b74f1.webp?width=92&format=webp)](https://www.perplexity.ai/search?q=What makes Telnyx's global network different, breakdown call quality for normal phone calls and voice AI calls.)
* [![Gemini](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/gemini_icon-4ff1cbf4.webp?width=92&format=webp)](https://www.google.com/search?udm=50&aep=11&q=What makes Telnyx's global network different, breakdown call quality for normal phone calls and voice AI calls.)
* [![Grok](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/grok_icon-e588e5bd.webp?width=92&format=webp)](https://x.com/i/grok?text=What makes Telnyx's global network different, breakdown call quality for normal phone calls and voice AI calls.)