---
title: schedule calls and texts with AI assistant API
canonical: https://telnyx.com/release-notes/ai-assistant-scheduled-events-api
---
# schedule calls and texts with AI assistant API

[Release notes](https://telnyx.com/release-notes)

# New release: Automated call and SMS scheduling for AI assistants

### 16, May 2025

We’ve introduced a new API endpoint that lets you schedule phone calls or SMS chats through your AI assistant. This helps automate customer outreach, like appointment reminders, proactive alerts or follow-ups at exactly the right time,without human intervention.

## **What’s new**

* **Scheduled events API:** Programmatically schedule calls or SMS messages from your AI assistant to any phone number or SIP URI
* **Omnichannel support:** Choose between phone call or SMS chat to match your engagement style
* **Custom sender and recipient:** Define both the source and target of the communication for full flexibility
* \*\*Precise timing: \*\*Set the exact date and time for the event using ISO 8601 formatting
* **Custom conversation metadata:** Attach relevant metadata for each conversation to track context or outcomes
* **Post-call insights webhook:** Automatically receive conversation insights by specifying a webhook URL

## **Why it matters**

Manually managing customer communications is time-consuming and error-prone. With scheduled events, you can proactively engage users at the best time, ensure reminders and follow-ups never slip through the cracks, and seamlessly integrate with your existing workflows. This helps improve response rates, customer satisfaction, and operational efficiency.

## **How to get started**

1. Make a **POST** request to: [https://api.telnyx.com/v2/ai/assistants/:assistant\_id/scheduled\_events ](https://api.telnyx.com/v2/ai/assistants/:assistant%5Fid/scheduled%5Fevents)
2. Provide the required information in the request body (channel, targets, scheduled time, and text if SMS)
3. Optionally configure a webhook URL in the Insights tab to receive post-call insights automatically
4. Test your scheduled events to confirm they trigger as expected
5. Once submitted, Telnyx will handle the rest. You’ll get back a scheduled\_event\_id to track or manage the event.

Learn more about it in [our developer documentation](https://developers.telnyx.com/api/inference/inference-embedding/create-scheduled-event).

[Get started](https://telnyx.com/sign-up) today to transform AI conversations into meaningful, ongoing relationships.

[Start building](https://telnyx.com/sign-up)

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