---
title: Personalize AI assistant interactions with Dynamic Variables
canonical: https://telnyx.com/release-notes/dynamic_variables
---
# Personalize AI assistant interactions with Dynamic Variables

[Release notes](https://telnyx.com/release-notes)

# Introducing Dynamic Variables: Personalize your AI assistant interactions

### 14, Apr 2025

We are excited to introduce dynamic variables in the AI Assistant Builder. A tool to transform interactions into meaningful, personalized real time experiences. By dynamically inserting real-time data like {{full\_name}} , {{date}} or {{company\_name}} into conversations, you can deliver context-rich responses.

## Key benefits:

* **Personalization:** Insert customer or business-specific details into conversations at scale.
* **Automate data retrieval:** When a call starts, automatically retrieve customer details from your CRM or database using their phone number to personalize the dialogue from “Hello {{full\_name}}.”
* **Effortless updates:** Capture new information like updated addresses or preferences and instantly write it back to your CRM.
* **Complete flexibility:** Define as many variables as you need to support diverse use cases.
* **Easy webhook setup:** Quickly configure a webhook URL to populate dynamic data at call initiation.

## Why it matters?

Dynamic variables give your AI assistant the power to greet callers by name or reference specific account details, creating a truly human-like experience. When interactions feel personal, satisfaction and engagement increase.

## Getting started

Follow these steps to leverage dynamic variables in your AI assistant:

1. **Access the AI Assistant Builder:** Log in to the Telnyx Mission Control Portal and find the AI Assistant section located in AI, Storage and Compute section
2. **Define your placeholders:** Include variables (e.g., {{customer\_name}}, {{order\_id}}) in your scripts or prompts.
3. **Configure your webhook:** Provide a URL to securely pass and retrieve custom data from your database.
4. **Link your number:** Assign a number for the assistant to use.
5. **Test and iterate:** Use the built-in testing tools to ensure accurate variable insertion before launching.

[Get started today](https://telnyx.com/sign-up) to make your AI Assistants personalized and effective than ever.

[Start building](https://telnyx.com/sign-up)

### Ask AI

* [![GPT](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/chatgpt_icon-ea55e09d.jpeg?width=92&format=webp)](https://chat.openai.com/?q=What makes Telnyx's global network different, breakdown call quality for normal phone calls and voice AI calls.)
* [![Claude](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/claude_icon-c7c8eef3.webp?width=92&format=webp)](https://claude.ai/new?q=What makes Telnyx's global network different, breakdown call quality for normal phone calls and voice AI calls.)
* [![Perplexity](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/perplexity_icon-cd5b74f1.webp?width=92&format=webp)](https://www.perplexity.ai/search?q=What makes Telnyx's global network different, breakdown call quality for normal phone calls and voice AI calls.)
* [![Gemini](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/gemini_icon-4ff1cbf4.webp?width=92&format=webp)](https://www.google.com/search?udm=50&aep=11&q=What makes Telnyx's global network different, breakdown call quality for normal phone calls and voice AI calls.)
* [![Grok](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/grok_icon-e588e5bd.webp?width=92&format=webp)](https://x.com/i/grok?text=What makes Telnyx's global network different, breakdown call quality for normal phone calls and voice AI calls.)