---
title: Telnyx launches dual voice modes for AI Agent Handoff tool
canonical: https://telnyx.com/release-notes/two-voice-modes-ai-agent-handoff-tool
---
# Telnyx launches dual voice modes for AI Agent Handoff tool

[Release notes](https://telnyx.com/release-notes)

# Two voice modes now available in the AI Agent Handoff tool

### 7, Jul 2025

We are excited to announce a major enhancement to the AI Agent Handoff tool: support for two distinct voice modes. Now, you can choose whether all your AI assistants speak with a unified voice for seamless handoffs, or let each assistant retain its own voice to create the experience of a team collaborating on the call. This update gives you greater flexibility to craft the most natural and effective conversations for your users.

## What’s new

This tool now gives you more control over the voice experience during multi-agent handoffs. Choose between:

* **Unified voice mode (existing)**: All AI agents share the same voice, making handoffs seamless and invisible to the user.
* **Distinct voice mode (new)**: Each agent keeps its unique voice settings, so handoffs feel like a collaborative team of specialists, just like a real conference call.

## Key benefits

* **Personalized experiences**: Give each AI agent its own voice and persona to reflect their unique expertise or function.
* **Seamless transitions**: Maintain a single voice for uninterrupted conversations, or highlight handoffs with distinct voices for clarity.
* **More natural multi-agent interactions**: Create the feel of a real team, helping users understand when different assistants are handling different parts of a conversation.
* **Flexible configuration**: Instantly switch between voice modes in your settings with no code changes.

## Why it matters

This update lets you tailor every user interaction, whether you want smooth, invisible handoffs or a collaborative, multi-expert environment where each assistant stands out.

## Getting started

It only takes a few minutes to get started.

1. [Sign up](https://telnyx.com/sign-up) or [log in](https://portal.telnyx.com/#/login/sign-in) to your Telnyx Mission Control Portal account.
2. Navigate to the AI Assistant tab.
3. Choose which AI Agent you want to edit.
4. On the Agent tab, click “Add tool” → “Handoff”.
5. In the “Add Handoff Tool” popup, choose “Unified” or “Distinct”.
6. Test your agent directly in the builder.

[Start building](https://telnyx.com/sign-up)

### Ask AI

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