Collaboration applications which offer voice communication to users can benefit significantly from programmatic call control, which is an API that those apps can use to control a call flow while a voice call is ongoing. What a user can control will ultimately vary, but it can include things such as:
- Answering and ending a call
- Transferring a call
- Playing recorded messages
- Recording a call
- Allowing callers to respond via a touch tone menu (DTMF)
- Forking the call to multiple destinations
One of most commonly used collaboration apps is Slack, a project management app that allows users to send both private and group messages among team members, plus several other features, e.g., file sharing, live chat integrations, and more. It is an incredibly useful tool if you need to manage a range of conversations or projects at once.
That benefit was taken to the next level when the integrated with VoIP services which made it possible for an organization to hold most of the online communication on a single platform.
Helping collaboration apps get the most from call control
As of 2017, 43% of employed Americans claimed that they had worked from home at some point, and it’s a figure that would be expected to rise placing even more importance on mobile collaboration.
UPDATE: From 2015 to 2020, remote work has grown by 44% according to CareersWiki.com.
The ability to share and join calls that are in progress can be an effective way for teams to maximize collaboration. For example, if a topic comes up in a conversation that requires some clarification you could invite a colleague to the call. The real-time collaboration will reduce meeting planning and cut additional meetings from employees schedules.
There are several benefits associated with the use of call control in collaboration applications. The ability to embed real-time communications technology only furthers a team’s ability to truly collaborate, wherever they might be in the world. Collaborating in real-time on calls within the application is easier than having to jump across to Skype, Zoom, or Uberconference.
Telnyx delivers voice, messaging and more for applications and next-generation communications companies. Telnyx is a communications platform and partner that provides global carrier-grade services. You can find out more about the programmatic call control that Telnyx has rolled it to its users and how it could be used in conjunction with current social media applications.
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