How We’re Helping Managed Service Providers in the Time of COVID-19
Articles - 5 min read

How We’re Helping Managed Service Providers in the Time of COVID-19

As the COVID-19 outbreak causes social distancing orders to persist into the summer and businesses begin to acclimatize to a remote working world, managed IT service providers are dealing with unprecedented demand for VoIP services from their clients. Here at Telnyx, we’re committed to offering best-in-class service and support to MSPs, ensuring business continuity for you and for your clients. Here’s how we can help you meet your clients’ needs:

Pay-as-you-go pricing and billing

In incredibly uncertain times, we understand that your clients’ traffic volumes can fluctuate wildly from week-to-week, or even day-to-day. That’s why our pricing works on a pay-as-you-go basis, where you only pay for what you use, and volume discounts are automatically applied as your usage scales. We also provide dedicated tools in our Mission Control Portal to allow you to accurately and easily track and bill your individual customers without crunching any spreadsheets.

Reliable elastic capacity at the click of a button

When your clients are adding VoIP lines and softphones for their newly-remote staff, it’s critical to ensure that your SIP trunking provider can give you the capacity you need, when you need it. Our Elastic SIP Trunking product has been designed from the ground up to meet your scaling needs on-demand. From the Telnyx Mission Control Portal, you can add new connections, increase your capacity, or provision metered, limitless connections, all in a few clicks—without needing to speak with an account representative. What’s more, you can trust that this capacity is provided on a private, purpose-built IP network, avoiding the congestion of the public internet.

Stress-free activation

The world is moving quickly, so activating new customers shouldn’t take weeks. Sadly, SIP trunking providers often stumble at this crucial step due to inefficiencies working with traditional telephony systems like number porting and provisioning. At Telnyx, our licensed carrier status means you can port numbers with ease, setting automated cutover times, and completing the entire porting process in a matter of days, not weeks. For new numbers, our deep inventory allows you to search for and provision numbers instantly. Pair that with our seamless integration with the most popular softphone and PBX platforms like 3CX, Zoiper and Asterisk, and your clients can start making and receiving calls in no time.
“The ability to turn up SIP for a customer in less than 2 minutes is extremely useful.” – G2 review from a verified MSP customer

We’re here to help with 24/7 support

Given the short timelines on which most businesses were forced to adapt to mandatory remote working conditions, it’s inevitable that your clients will run into some issues along the way. Those issues shouldn’t have to wait until Monday for a response. Our dedicated team of network support engineers is available on chat, phone and email 24/7 for every one of our customers - no minimum spend limits or commitments required.

Empower your clients with the next generation of telephony

Our team is ready and waiting to help you serve your clients reliably throughout this crisis, and our platform is as revolutionary as it’s ever been. Through our portal, you can easily monitor your clients’ usage in real-time to see who might need extra support or capacity, and proactively reach out to clients based on their usage metrics.
“The reporting has been a huge time saver for us. It allows us to proactively manage client connections in a way that just wasn’t possible before.” – Jeff Amoruso, CTO of Data Voice Options, who leverage Telnyx to deliver enterprise-grade voice to their clients.

Not only does our platform give you unparalleled reporting visibility, but our full suite of telephony products can be leveraged to provide a best-in-class service to clients, including call tracking, conferencing, intelligent routing, and smart IVR systems.



Talk to our experts today to learn more about our commitment to managed service providers amid the COVID-19 pandemic.
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