Telco Conference Highlights 2016 to 2021

• SIP Forum 2021
• Enterprise Connect 2017 | 2018 | 2019
• Channel Partners 2019
• PyConIE 2018 | 2019
• International Telecoms Week 2018 | 2019
• SpeechTEK 2019
• ITEXPO 2019
• KazooCon 2018
• ElixerConf 2018
• Astricon 2018
• LeadCon 2018
• OpenSIPs Summit 2017 | 2018
• ClueCon 2016 | 2017
• Call Center Week 2017

SIP Forum 2021

Original Annoucement - Telnyx joins as a sponsor for SIP Forum 2021

Telnyx is happy to announce that we are proud sponsors of the SIP Forum's event, taking place in July 2021.

The event will encompass a series of webinars focused on the SHAKEN/STIR Call Authentication Framework. Telnyx is happy to join a host of other industry participants in sponsoring this event which aims to highlight the deployment of SHAKEN/STIR and it’s mitigation of Robocalls and Caller ID Spoofing. The event will also provide essential information about how service providers should tackle the technological, logistical and business challenges involved in deploying SHAKEN/STIR on their networks.

The SIP Forum has an open structure and is open to anyone within the industry. The primary goals of the forum are to foster interoperability and adherence to standardization efforts, and to provide educational resources and a platform for productive communication among industry participants.

See you there!

Enterprise Connect 2019

Original Announcement - API-Powered Communications Suite At EC-19 Telnyx, the world’s only self-service, full-stack communications platform, will be showcasing its API-powered voice and messaging solutions at Enterprise Connect 2019, taking place March 18-21 at the Gaylord Palms Resort & Convention Center in Orlando.

The Telnyx team will be in the Enterprise Connect Expo Hall (booth 1827) throughout the week to demonstrate how Voice API and the Telnyx Mission Control Portal give users the power to customize, simplify and scale their communications.

“We’re excited to go back to Enterprise Connect this year and give everyone a glimpse into the future of business communications,” said David Casem, CEO of Telnyx.

Don't Just Program Your Communications, Take Control Casem will be leading a session at Enterprise Connect titled “Don’t Just Program Your Communications, Take Control!” The session will highlight some unique approaches to building web-centric communications and why real-time media streaming is a must-have for modern AI solutions.

Telnyx will join other industry leaders at Enterprise Connect to share their expertise and help organizations navigate the world of modern communications and collaboration.

A Conversation with Telnyx CEO David Casem David Casem took time at Enterprise Connect 2019 to talk about Telnyx and how our network is built for the future of real-time communications.

Taking Control Of Your Communications That was the overall message of Telnyx CEO David Casem’s talk at Enterprise Connect 2019. He discussed the paradigm shift of communication moving from a device-centric to app-centric world and how voice technology is changing the way businesses interact with the telephone network.

Behind The Scenes At EC 2019 Check out the Telnyx team at Enterprise Connect 2019 for a behind-the-scenes look at how we prepared for the event. You’ll see some awesome shots of our booth while watching our team in action.

Channel Partners 2019 Conference

Original Announcement - Powering the Service Provider Evolution at Channel Partners 2019 The Telnyx team will be on the scene at the 2019 Channel Partners Conference & Expo in Las Vegas. Come visit us at booth 1556 from April 10 to 12.

The role of service providers is evolving. They’re no longer focused solely on vendor relations and IT support.

With customers now requiring streamlined user experiences with self-service options, service providers are building communications platforms that enable them to order services on the fly, pull reports in real time and dynamically scale their infrastructures.

We’ll be talking to CP19 attendees about how Telnyx can help them move beyond simply managing services to become the provider. We look forward to showing them how Telnyx is helping build software-based solutions that automate what have traditionally been manual processes: porting, purchasing and provisioning phone numbers, to name a few.

If you’re attending CP19, stop by booth 1556 to learn how Telnyx delivers a solid foundation on which you can build your customer communications, giving you the mission-critical infrastructure as a service you need to power your platform.

Find Telnyx In The Channel Partners Expo Hall The Telnyx team will be in the Channel Partners Expo Hall (booth 1556) to demonstrate how service providers and channel partners can take control of their communications to meet the changing needs of their customers.

“The service provider and channel partner roles are evolving,” said Ian Reither, COO of Telnyx.

With its own private global network and powerful Mission Control Portal, Telnyx gives service providers and channel partners the critical infrastructure as a service they need to support their next-gen communications platforms.

“The future of communications is real-time and dynamic,” said Reither. “We make it easy to pass on those next-gen capabilities to customers for faster results and more self-service options. We can’t wait to show Channel Partners attendees how Telnyx is powering the service provider and channel partner evolutions by delivering a solid foundation on which they can build their customer communications.”

Telnyx will be at Channel Partners from April 10-12. Stop by booth 1556 for a look into the future of communications, or schedule time to meet with the team.

PyConIO 2019 Conference

Original Announcement - Telnyx Sponsors PyConIE 2019 Telnyx is a proud sponsor of this year’s PyConIE. We’ll be at the Radisson Blue from the 12th to the 13th of October, and we’d love to see you there!

This year, the Telnyx team at the event will be looking to meet Python engineers and developers who might be a great fit in the Telnyx product development teams. Make sure to stop by our booth to say hello and grab some lovely giveaways.

Telnyx Agenda at PyConIE 2019

12th October, Day 1:

• 930 AM - Knock Knock: Who's there? Aiohttp! Presented by Luiz Marques and Badal Moradia
• 200 PM - Magic Methods in Python Keynote. Presented by Nick Timkovich
• 415 PM - Snakes on a (Control) Plane, Kubernetes Custom Resource. Presented by Karl O'Dwyer

13th October, Day 2:

• 1035 AM - Wrapping all your Databases. Presented by Yiu Ming Huynh
• 1130 AM - Unit and Integration Testing. Presented by Iggy Bosch
• 300 PM - There's Magic Everywhere: Python Magic Methods. Presented by Nick Timkovich

To celebrate, Telnyx is also hosting a pre-event bash on Friday, the 11th of October.

If you're a Python engineer headed to PyConIE, we'd love to meet you! Come and learn more about Telnyx and how we're revolutionizing communications with the help of people like you. Food and drinks will be provided at the new Telnyx office located in the beautiful Waterways House in Grand Canal Quay.

Come join us for a night of networking and merriment!

International Telecoms Week 2019

Original Announcement - Telnyx Presents Intelligent Communications Platform at ITW 2019

Telnyx, the world’s only self-service, full-stack communications platform, will be showcasing its global infrastructure and next-gen connectivity at International Telecoms Week (ITW) in Atlanta, June 24-26.

ITW is the annual meeting for the global wholesale telecoms industry, providing a platform for industry experts to meet and exchange ideas about the challenges and opportunities facing the market today.

“We love attending conferences like ITW,” said Ian Reither, COO of Telnyx.

Telnyx built its private, global network for the future, providing an intelligence layer for connectivity to help businesses launch enterprise-grade communications within their own organizations.

It’s all part of Telnyx’s mission to make universal communications possible.

“We’re creating the foundation for a future of endless innovation and interconnected technology, where communication flows seamlessly between people, devices and applications across the globe,” said Reither.

SpeechTEK 2019 Conference

Original Announcement - Telnyx Sponsors SpeechTEK 2019 Telnyx, the world’s only self-service, full-stack communications platform, is a Gold Sponsor of SpeechTEK 2019, the world’s leading speech technology and AI conference, taking place April 29-May 1 at the Renaissance Washington, D.C. Hotel.

The Telnyx team will be at the Customer Solutions Expo (booth 501) throughout the week to demonstrate how they are helping customers build web-centric, AI-ready communications.

“The Telnyx network was built for the future of communications, so SpeechTEK is a great opportunity for us to show what we can do,” said David Casem, co-founder and CEO of Telnyx.

Panel Discussion at SpeechTEK Casem will be joining a panel discussion at SpeechTEK titled “Problem Solving in the Age of Microservices.” The panel will discuss the possible solutions to problems in a multi-vendor/microservices environment.

“Today’s businesses often rely on multiple vendors for day-to-day functionality, including communications,” said Casem.

The panel discussion will be held Tuesday, April 30, from 11:45 a.m. to 12:30 p.m.

ITEXPO 2019 Conference

Original Announcement - Telnyx Heads to ITEXPO as a Platinum Sponsor

We’re excited about the future of telecommunications technology!

That’s why we’re a platinum sponsor and exhibitor at this year’s ITEXPO in Fort Lauderdale, Florida. We’ll be there to learn and share ideas with the IT community from January 30 - February 1.

ITEXPO has been the premier expo for professionals from all corners of the information technology industry to learn about new innovations, share ideas, and take their knowledge to the next level.

The event features three days of presentations, training, workshops and networking events for everyone, from IT novices to tech entrepreneurs.

ITEXPO includes events covering:

• Asterisk development and deployment
• Communications applications
• Hot topics in tech
• MSP workshops
• Everything you need to know about SD-WAN

Everyone is sure to take away valuable knowledge about the cutting edge of communications technology and insights that will help drive breakthroughs in communications technology.

The Telnyx team will be in the exhibition hall to find out what you’ve learned and talk about innovations in communications. We’d love to find out what you’ve learned and how you’re shaping the future of IT.

Enterprise Connect 2018

Original Announcement - Telnyx Brings 400 sq ft of RTC Realness to Enterprise Connect 2018

Come visit Telnyx in Orlando from March 12-15 at Enterprise Connect 2018! We’ve got a lot of great stuff to share with conference attendees, and we’ll be rocking at booth 1627 with our friends at 2600Hz and Voxter.

Since Telnyx appeared at Enterprise Connect 2017 to evangelize self-service and a la carte SIP trunking, we’ve released a slate of new products, including programmable SMS, call recording, three telephony data APIs, media forking and virtual cross-connects.

We’re bringing those solutions along with a 20x20 LED booth and a smorgasbord of prizes and swag to give away. Come immerse yourself in our 360-degree LED experience as massive displays tell the Telnyx story.

Mark Morse at EC19 Embedded content: https://www.youtube.com/watch?v=A_I_Dwv2Cbw

We’re excited to have ecosystem partners, 2600Hz and Voxter, showcasing their solutions alongside Telnyx. This year's conference attendees will have a chance to learn about the robust and comprehensive set of communications solutions available from all three companies.

About Enterprise Connect 2018 Enterprise Connect brings corporate IT decision makers together with the industry's vendors, analysts and consultants to focus on the issues central to enterprise communications, networks and collaboration. This year’s conference continues the tradition at Orlando’s Gaylord Palms from March 12-15.

About 2600hz 2600Hz's cloud communications platform (KAZOO) modernizes how businesses provide telephony services to their customers. Kazoo, the revolutionary open-source, distributed multi-tenant platform, is a thoughtfully engineered mixture of tools built by leaders in the telecom industry and implemented to offer a feature-rich enterprise telecom solution. 2600Hz has expanded to offer a full enterprise-PBX as well as a hosted version.

For developers building their own telephony apps, 2600Hz offers 100+ APIs that gives them full access to the building blocks of the entire platform. For more information, please visit https://www.2600Hz.com.

Founded in 2011, 2600Hz is a privately-owned company based in San Francisco, California.

About Voxter Founded in 2005 and based in Vancouver, British Columbia, Voxter provides its clients with fully hosted VoIP solutions, taking productivity to a higher level through a voice architecture that’s feature rich and highly customizable to meet the individual needs of each business. Beyond telephony, Voxter offers instant messaging, video conferencing, contact center capabilities, integration with mobile devices and more.

Voxter provides its advanced UCaaS solution to leading businesses, including Slack, Optimizely, Whistler Blackcomb Ski Resort, Hyperwallet, and Grafana.

KazooCon 2018 Conference

Original Announcement - We’re heading to sunny San Diego for KAZOOcon 2018 It’s still nippy here in Chicago, so boy are we excited to be heading to San Diego next week for this year’s KAZOOcon!

The conference—hosted by the wonderful folks at 2600Hz—will be held at the beautiful Bahia Resort Hotel from April 30th to May 2nd. We’re proud sponsors this year, and we’d love to see you there!

Speaker Highlight - Mclain Roth Director of sales, Mclain Roth, will be on site to share his insights on what makes a cloud provider a true next-gen carrier. His presentation: DIY: Building a Next-Gen Carrier begins on Tuesday, May 1st at 4pm. We last saw him providing some thoughtful points at this year’s Enterprise Connect.

ElixerConf 2018 Conference

Original Announcement - Telnyx heads to ElixirConf 2018 The Telynx team is excited to head to ElixirConf, set to kick off on the 4th of September until the 7th. Not sure what ElixirConf is? Well, it’s the premier conference for the Elixir community where Elixir developers from around the world gather for four days.

The main purpose of the conference is to advance the Elixir programming language and the communities and companies surrounding it. Some of the greatest minds in the space come together to establish relationships for work, collaboration and entrepreneurship.

Putting things in perspective, last year ElixirConf had over 60 speakers and trainers, 650 attendees, and 12 sponsors. The exciting part? ElixirConf 2018 is expected to be bigger and better than ever, and we couldn’t be prouder to be a sponsor for this year’s event.

ElixerConf 2018 Notes

Over the course of the four days, ElixirConf is hosting two days of training, September 4-5, and two days of speakers, September 6-7, in a multi-track conference. To give you a taste of what’s to come at the event, we’ve summarized our speakers and their courses. Take a look!

Renan Ranelli - Understanding Elixir's (Re)compilation Renan will be running an intermediate/advanced course on Elixir’s compilation. Elixir's code-generation capabilities require a sophisticated compiler with complex dependency tracking. Given such complexity, it is often unclear why sometimes changing a single line in a single file triggers the recompilation of 100 other files - a core aspect of which this talk aims to clarify.

The majority of the content presented in this talk was "discovered" while struggling with recompilations of 500+ files in a 2000+ .beam file Phoenix app. Renan learned things the hard way, so you don’t have to!

The talk will be a deep dive into what happens when you type "mix compile", why and when modules need to be recompiled and how compilation behavior interacts with umbrella apps. You’ll learn how to "debug" recompilation problems, which tools to use and how to avoid common pitfalls.

Guilherme de Maio - Down the Memory Lane: a Tale of Memory Leaks Guilherme is leading a course on the history of memory leaks and how he’s experienced their occurrence in relation to Elixir apps. The talk outlines why leaks happen and what to do when they occur.

This will include how the Erlang runtime is different from other platforms and how you can pinpoint what’s causing the leak itself.

Oh, and if you're going to be at the conference, make sure to say hello! We're giving out some great prizes!

International Telecoms Week 2018

International Telecoms Week 2018 drops by Chicago

Headed to International Telecoms Week in Chicago from May 6-9? Telnyx will be there, and we’re sharing plenty of new features from our Mission Control portal and API. We’ll also be handing out some great giveaways at booth 706, so make sure to stop by and say hello.

This is Telnyx’s first outing at ITW, and we’re truly excited to showcase our self-service cloud communications platform to the 7,000+ attendees from around the world. From SIP trunking to messaging, call recording to media forking, Telnyx will be bringing our world-class customer success and account executive team to answer any questions and demo these solutions at the event.

Astricon 2018 Conference

Telnyx Sponsors Astricon 2018

Telnyx is proud to be this year’s Astricon platinum sponsor. We’ll have an exhibit set up where our customers and members of the Asterisk community can come hang out and talk about all things real-time communication.

For the uninitiated, Asterisk is one of the most used open-source frameworks for building telecommunications applications. Asterisk powers PBX systems, VoIP gateways, and conference servers for carriers and organizations all over the world.

Astricon is the world’s premier event for people who are serious about Asterisk and real-time communications. This year’s event is hosted in Orlando, Florida from October 9 to 11 and features:

• 54 Speakers
• 20 Sponsors
• 19 Exhibitors

The speaker cadre and exhibitors include developers, industry leaders and business experts in the Asterisk telecommunications space.

The Astricon presentations and exhibits will cover: Development, Deployment, Asterisk training, Infrastructure, Networking events, Marketing, Asterisk workshops, Machine learning, Speech biometrics, Asterisks voicebots, and Dangerous Demos.

There’s something for everyone, and all these topics are explored by knowledgeable experts. Here are some examples of the talks at Astricon 2018:

The Sylk Road to WebRTC Adrian Georgescu will share his experience in developing the Blink SIP client to the Sylk WebRTC hybrid and what he’s learned about the future of SIP/WebRTC-based infrastructures. Adrian draws a comparison in the design and development of real-time communications solutions based on SIP and WebRTC protocols and examines what happens when these solutions converge, communicate and compete.

Tune Up Your Contact Center Corey McFadden explores Asterisk technologies that can be easily built into Asterisk-based callback centers. Corey will cover callback in queue, ASR/TTS, and SMS and how to implement them in FreePBX, raw Asterisk and Digium Switchvox.

Real-Time Machine Learning Evan McGee will discuss the revolutionary effects of real-time machine learning on RTC. He’ll explore using real-time machine learning for video and audio optimization, advanced NLU, speaker synthesis, real-time session transmission and tuning.

The Astricon schedule is packed and is shaping up to be really a great time with tons of useful information!

Be sure to schedule a time to come by and hang out with the Telnyx team, and let us know how you’re using Asterisk and building the future of real-time communications. We look forward to seeing you there!

LeadCon 2018 Conference

Telnyx Heads to Boston for LeadsCon’s Connect to Convert

Telnyx is excited to be an exhibitor at LeadsCon’s Connect to Convert this year. The conference will be at the Westin Boston Waterfront from October 3 to 5.

Marketers and industry experts from around the globe will gather for three days to discuss the most effective lead generation techniques and technology on the market and explore the future of the lead generation industry.

The Telnyx team will be on site at booth 714 to meet the community and discuss lead generation and communication technology.

Connect to Convert is the lead industry’s only hands-on educational conference and exposition dedicated specifically to the fastest growing sectors of the lead generation industry. Connect to Convert has exhibitions dedicated to calls, clicks, search and shares. Speakers and exhibitors will cover every aspect of the sales cycle in both B2B and B2C markets.

Telnyx will be at the event to demonstrate the power of real-time communications technology for lead generation and give attendees more opportunities to develop partnerships and find solutions for their businesses.

LeadCon’s Connect to Convert features a packed schedule, complete with networking and discovery events and an afterparty to make the experience both entertaining and informative.

PyConIE 2018 Conference

Telnyx Sponsors This Year’s PyConIE

Telnyx is proud to be a gold sponsor of this year’s PyConIE in Dublin, Ireland. The sponsorship is part of the company’s ongoing commitment to supporting the telecommunications engineering and development communities.

As the premier Python conference in Ireland, PyConIE offers plenty of learning opportunities for Python users of all skill levels. The conference is being held at the Radisson Blu, where 15 sponsors and over 30 speakers will host talks, workshops and networking events for over 400 attendees.

To kick off the PyConIE weekend, Mike Muller of Python Academy will be running a one-day advanced Python workshop to help new and experienced professionals take their Python skills to the next level.

Telnyx’s very own engineers will also be serving as guest speakers at the event:

• Nicholas Timkovich 10 Nov 2:45-3:30 Profiling: Find the Squeaky Wheel
• Brian Stempin 11 Nov 12:00-1:00 Finite State Machines in Python; Or how I learned to stop worrying and love the automation

Engineering and development are core aspects of the Telnyx mission, and we’re excited to support the development of the Python engineering and development communities at PyConIE.

OpenSIPs Summit 2018

Telnyx VoIP Engineers at OpenSIPS Summit 2018 (Amsterdam)

The Telnyx team stopped by the OpenSIPS Summit in Amsterdam to drop some major RTC knowledge. Watch the video below as our engineers, Rogelio Perez and Ramon Torres, discuss anycast IPs and container routers for the Telnyx SIP services.

ClueCon 2017 Conference

Telnyx is Sponsoring this Year’s ClueCon (Again!) It’s that time of the year folks – ClueCon is coming back to Chicago in August, and we’re very excited to be sponsoring this event once again!

A conference for developers by developers, ClueCon is held every summer by the FreeSWITCH open-source project.

Just like the Telnyx crew, this awesome group of people enjoys what they do in VoIP, open-source software, WebRTC and IoT. If that’s something you’re interested in, you might want to read more about the conference. Already registered?

Speaking Engagements Our CEO David Casem and Senior Network Engineer Jason Craft will be discussing the strategy & technical mechanics of building a global VoIP network – they’ll basically be divulging some secrets about what differentiates Telnyx from other VoIP providers, so make sure you come with all ears wide open!

David Kovsky, our senior software engineer will be up on stage for a conversation around building a microservices architecture from scratch.

Here’s a quick summary: Conventional wisdom says the best way to build a microservices architecture is to start with a monolith and only break it into microservices when you understand the domain well enough to get the boundaries right.

At Telnyx, we knew from the start that we couldn’t satisfy all the requirements of running a phone company, with self-service as a key differentiator, within a monolith. Furthermore, we knew the sooner we started on the key infrastructure components of a microservice architecture, the better off we’d be.

In this talk, we’ll explore the key decisions we’ve made in order to make this work, the benefits we’ve enjoyed, and how our system continues to evolve to meet changing needs and respond to learning experiences.

FreeSWITCH Performance Tuning for Docker Containers

Telnyx's very own Rogelio Perez was this week's ClueCon Weekly guest, and he shared some major FreeSWITCH insights.

Rogelio - Telnyx Voice Engineer As voice engineer for Telnyx, Rogelio has over 15 years of experience in the telecommunications engineering field, with a special focus in Networking and VoIP. For his presentation, he reviewed how to fine tune a system where FreeSWITCH is running inside a Docker container for high performance. If you missed the live show, check out the recording below:

Enterprise Connect 2017 Conference

Enterprise Connect 2017 Highlights Enterprise Connect wrapped up on Wednesday, and boy was that event jam packed! From the amazing exhibitors in the exhibit hall of the beautiful Gaylord Palms Resort in Orlando to the many insightful sessions from the who’s who of UC and telecommunications, EC17 was the premier conference to attend. Here are some highlights:

Bringing Awareness To SIP Trunking The Telnyx crew was there to bring awareness to our amazing SIP trunking solutions as they gave out some pretty cool giveaways.

If you weren't there or were not able to visit our booth (shame on you!), you missed out on some shirts, stickers and power chargers. We also gave out a Parrot drone to a lucky grand prize winner.

Beyond the swag, our growth team was on standby, happily answering any questions from the people who stopped by. The most asked question by people visiting the booth? "How do you Be Your Own Carrier?"

Of course, some of the team members snuck out to listen in on some of the keynotes and panel discussions. A highlight included Twilio CEO Jeff Lawson trying to demo their API... except the WiFi wasn't cooperating, so they had to awkwardly hand him an ethernet cable. He, at least, was a great sport about the situation.

Panelists at the session "How Your SIP Trunk Procurement Choices are Changing" included VPs from AT&T, Level 3, Tata Communications and Verizon.

Moderator Anthony Mangino of TechCaliber Consulting mentioned that "you need to understand your traffic and build a cost model to identify which SIP solution is most cost-effective" when it comes to choosing the right provider, and we couldn't agree more.

The panelists discussed how enterprises should look into choosing the right contract for their needs. Brian Harrington from Tata Communications went as far as to say that the industry is moving to packaged, flat rate pricing.

We here at Telnyx - of course - were confused that the discussion strictly revolved around contract pricing when there are better choices out in the market. With a la carte pricing, Telnyx believes that you should only pay for what you use without the shackles of contracts and long-term agreements, so the discussion around finding the right contract for your needs was sort of befuddling.

At the session on "Practical Advice for Navigating SIP Trunking," moderator Melissa Swartz of Swartz Consulting and her esteemed panelists had some... practical advice for attendees when it comes to choosing the right SIP trunk provider. Her four top factors to consider were: Pricing, SIP Refer, Portal Capabilities & Rerouting & Failover

Can we talk about porting? Because according to Swartz, moving numbers from one provider to another is potentially "the single biggest challenge for a lot of carriers." Her panelists agreed that this is a sticking point not only to carriers but especially to the enterprises concerned with the process. Would you agree?

Just like the panel discussion on the changing environment of SIP trunk procurement, there was a healthy conversation around pricing and contract agreements as well. Swartz advised everyone to "watch those contracts!" and to ensure that users were fully aware of what they are paying for.

Lastly, we want to congratulate Cisco for winning the Best of Enterprise Connect 2017 for their ingenious Spark Board - a cloud and touch-based team collaboration device. Got #FOMO for EC17? Make sure to register for next year's event, which will be hosted again by the Gaylord Palms Resort in Orlando, Florida from March 12-15. See you there!

Call Center Week 2017

Here is our Call Center Week Winter Recap! Last week, Telnyx attended Call Center Week (CCW) Winter in the Big Easy - New Orleans, Louisiana.

This was our first time attending CCW, and it was an awesome experience! We know that at the heart of quality customer service is quality communications, and CCW was an opportunity for us to further explore how companies can achieve great customer service and how we as a SIP Trunk Provider can help facilitate high-fidelity communication.

We had the pleasure of listening to keynote speakers such as Jim Oliver from Ritz-Carlton Leadership Center and Serena Smith from FIS Global Retail Payment about the importance of customer service and how technology and transformation play an important role in delivering that quality customer experience.

There are many pieces that come together to make up the customer service team, and they play a crucial role in not only retaining customers but also maintaining one’s brand. There’s no substitute for good people and leaders, but there are also a number of ways you can leverage technology to help aid great service.

We also benefitted from the various panel discussions touching on the significance of company culture, artificial intelligence (AI) and much more.

In addition to the platforms and software that can expedite some of your processes and reduce the potential for error, there is the company culture. At the end of the day, you want to deliver a human experience, not a robotic one.

AI can be leveraged to help collect information and add value to work being done by human agents, but it cannot replace the need for great culture. When a customer reaches out looking for support or inquiring about services, they want to be treated with respect and have their needs addressed with a sense of urgency.

What better way to ensure that your call center reps are giving off the image you desire then to create a working environment they enjoy being a part of.

Eventually, the week came to an end and we had to say goodbye to Call Center Week Winter and NOLA. It was sad to leave, but we did get to enjoy a fun-filled week with great people and great companies that reminded us of the importance of what Telnyx does and communications across all industries.

OpenSIPs 2017 Conference

Next on the Telnyx Tour: OpenSIPS Summit and Kamailio World in Europe!

The first quarter of the year was certainly a busy time for the Telnyx crew with all the conferences and events that we attended. From ITEXPO in Ft. Lauderdale to Enterprise Connect in Orlando and Channel Partners in Las Vegas, it’s been an exciting Q1 engaging and creating new partnerships. So what’s next for Telnyx?

OpenSIPS Summit Amsterdam, May 2-5 2017 We’re proud to be sponsoring this year’s OpenSIPS Summit in Amsterdam, Netherlands. Catering to both beginners and advanced OpenSIPS users, the event – held at the Radisson Blu Hotel - will provide attendees a close look at the vast array of tools available to them. We’re excited to announce that our CEO David Casem and senior network engineer Jason Craft will be in attendance and will be speaking on the mechanics of building a cloud-agnostic global network.

If you’re attending, make sure you don’t miss this presentation, which starts at 10:30 am on the first day of the summit.

Kamailio World Conference Berlin, May 8-10 2017 Our CEO and senior network engineer jet off to Berlin, Germany shortly after just in time for Kamailio World Conference and Exhibition from the 8th to the 10th of May. Are you coming?

Make sure you don’t miss their speaking engagement at 2:30 pm local time on the 9th.

The event – which will be held at the Fraunhofer Forum – allows attendees to meet with people who build and deploy technologies for real-time communications and provides workshops for those looking to learn more about the open source SIP server.

Attending any of these events? Email [email protected] if you’re interested in meeting in-person to learn more about the technology behind Telnyx.

ClueCon 2016 Conference

Are You Attending ClueCon 2016? Telnyx is happy to announce that we will be participating in ClueCon 2016 as a 128 Bit Sponsor.

ClueCon is a developer conference that was designed to get everyone interested in technologically driven communication in one place to share ideas, learn from each other, and build the tools needed to succeed in reaching their goals. "I'm excited to have Telnyx involved in ClueCon 2016, I'm looking forward to our greatest year yet!" said Brian West with FreeSWITCH Solutions.

At Telnyx, we believe an open network is the only acceptable platform for high-grade VoIP which is why we have developed our Mission Control Platform to offer real-time communications on a global scale via a self-service portal.

We’re excited to hit the ground running as a ClueCon sponsor, and share how we’re building the next generation phone company with you. Join our engineers as they present in various sessions throughout the conference. For more information on the topics we will be presenting and how to register please see below.

Technical Mechanics Strategy This presentation will explore how Telnyx has created a purpose-built network for offering voice services to customers over the Internet and those with the ability to form direct connections to the Telnyx backbone.

The discussion will include details on building a global backbone, using a cloud agnostic model to build data centers and adding automation and SDN elements to deliver a quality experience for consumers of the Telnyx product.

Data Pipelines & Fraud Detection w/ Machine Learning As access to the internet and the popularity of VoIP simultaneously increase worldwide, telecom providers must adopt efficient data-handling tactics to enable real-time monitoring of traffic on their networks.

In this presentation, we will discuss how Telnyx leverages technologies such as Spark, Cassandra, Kafka and Go to create a scalable data pipeline, which is then leveraged for dynamic fraud detection. Topics to be covered include but are not limited to cloud agnostic data pipelines, fraud detection, machine learning and time-series based alerting/monitoring.

Enabling Concurrent Monitoring Monitoring and instrumenting FreeSwitch has helped Telnyx provide higher quality to our customers.

When we moved our system regionally and globally we needed a solution that would allow Telnyx and customers to manage concurrency in our distributed network. This presentation will explore how Telnyx monitors and manages customer calls locally, regionally and globally and the challenges that arise from this.

Designing and Implementing Micro-Services In modern technology stacks today, failure is expected, but customer outages are not. How do you build a platform that can handle failure gracefully and with minimal interruption to the user? By using technologies that allow for a scalable, immutable, and highly available VoIP infrastructure.

This presentation will give an overview of micro-services and docker technology implemented within the Telnyx platform.