Insights & Resources2 min read

The Basics of Voice APIs

A good Voice API establishes a reliable connection between your app and your voice carrier and gives your app precise control over your carrier network. Take the time to find the right one.

Fiona McDonnell
Overhead view of people in a meeting

Choosing the Right Voice API

Choosing a Voice API is a two-pronged task. Your business requires both a voice API that connects your app to a secure, high-performance and high-reliability network and a Voice API that makes life easy for your developers. In 2020, having one or the other is simply not enough.
This means you have to evaluate not only the API itself to ensure ease-of-use for your developers but you also have to evaluate the carrier network that your API connects to. An easy-to-use API with great developer support is nothing without a high-performing, reliable network. However, even the best carrier network won’t make up for lack of developer support from your API provider which can waste valuable time when trying to understand how the API works and figuring out unexpected issues.
So what do you need to look out for when choosing your voice API provider? Again, there are two sides to this coin: the API itself and the API provider.

What is a Voice API?

A good Voice API establishes a reliable connection between your app and your voice carrier and gives your app precise control over your carrier network.
Your voice API provides a critical function for your apps. In fact, 55% of businesses say API integration is critical to their overall business strategy, but why? A voice API enables you to connect and control your carrier service with just a few lines of code. It’s essentially a developer’s shortcut to controlling your carrier network. Without a voice API, your developers have to write a lot more code.
But, you can’t use just any API. It pays to take the time to find an API with solid developer support, a powerful network, and the integrations you need to create the app you want.
Your voice API not only enables your app to connect to your carrier network, it also enables your app to control your carrier service and perform various voice operations, like answering machine detection and live agent coaching. So you can implement any advanced functionality your clients demand.
We’ve seen that Voice API connectivity is important. But did you know that Voice API documentation can be just as critical when developing your apps? Some API developers make shoddy APIs or support their APIs with shoddy developer documentation. 35% of API developers say their organization’s API documentation is poor or below average, making their job harder than it needs to be. Without good documentation and support, developers have to do a lot more troubleshooting to smooth out interactions with your voice carrier’s systems.
Those are the basics. But how do you know if you’re getting a quality API? Check out Telnyx’s eBook Your Guide to Choosing the Right Voice API to know what to look out for.

Want to learn more about how Telnyx can help you integrate our voice API into your business? Chat with our experts.
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