If you’ve been on the Telnyx Mission Control Portal you may have come in contact with one or more of our 24/7 support engineers. At Telnyx we believe that supporting your VoIP needs any time of the day is vital to your success. We are proud of our 100% in-house support team and want you to get to know more about the team.
Fun Facts About The Team - Our dedicated team works around the clock, yes a live person is available to chat with you any time of the day, any day of the week, including holidays! - Whether you have a question regarding our sip trunking services or need help troubleshooting your VoIP they are always eager to get you the answers you need. They enjoy chatting with you and helping in any way they can. Be sure to use the chat bubble to reach them 24/7. - Our team is from all over the world, 5 countries to be exact, and works together daily out of the Dublin, Ireland and Chicago, Illinois offices. - If English isn’t your first language, no problem, all of our support engineers are bilingual and welcome the opportunity to speak other languages. - All are VoIP experts and formally educated with bachelors and or master’s degrees in Computer Science Engineering, Telecommunications, Information Systems, Networks, Communications Management, and PHD's in Physics. - Our team is dedicated to learning, holding certifications in CCNA Voice, CCNA R&S, Comptia Linux+, RHCSA and are always in the process of obtaining more. - Almost everyone on the team is an avid soccer fan, what’s your favorite team?
While we can tell you all about the team, it’s best to hear about real experiences from real people. Here is what some of our customers have said about the team lately.
Stewart Dean, Information Technologies Administrator
What do you like best about Telnyx?
The support team is amazing and responsive! I was given a task that I had no idea how to complete and wasn't even completely sure how to start. I found Telnyx while searching for the answer, and was able to speak with a real live human on the phone as opposed to a bubble in a chat room (but if you like chat bubbles, they have those too).
What business problems are you solving? What benefits have you realized?&
We had an existing call service that needed E911 capability, but we didn't know where to begin. With the help of Telnyx, we were able to integrate our existing service with their services to provide us with the capabilities we required. We don't have impact data yet, but this feature opens doors for our product.
John Torres, Information Technologies Administrator
What do you dislike about Telnyx? Very little. Hard to pick as they actually answer the phone and you can’t beat that.
Recommendations to others considering the product? Call them, they are extremely helpful.
What business problems are you solving? What benefits have you realized? We save thousands on our phone by going through Telnyx, and I am able to provide quality services to other clients for VOIP.
Scott Parks, ITSP Administrator
What do you like best about Telnyx? They are very willing to help you with any questions and do anything they can in their powers to make it happen.
What do you dislike about Telnyx? There is nothing to dislike about Telnyx.
What business problems are you solving? What benefits have you realized? Being a small ITSP start up we have challenges with gaining superior quality voice termination and origination and Telnyx has been a great partner and we look forward to furthering our partnership in the years to come.
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