Our new International Conversational Direct product optimizes your call routing preference to choose a high-quality route to your destination every time.
We’re happy to report that Telnyx is officially a CPaaS Momentum Leader and ranks #1 in User Satisfaction, according to software review platform G2.
Learn how you can leverage an AI Voice Responder to reduce call overflow, customer hold times and agent fatigue — all in a matter of days.
Here are nine best practices you should keep in mind when designing an IVR that puts the customer first.
Geomatch can help improve deliverability and increase the local experience of your customers.
Most IVR implementations simply aren't delivering a great customer experience. Here's why customer experience should be at the core of your IVR system.
Learn how to leverage next-generation number lookup tools to incorporate rich data about your incoming callers to your customer experience.
Many providers are turning to secure global SIP trunking providers to future-proof their voice calling, SMS messaging and video conferencing offerings.
Discover what you need to create smart IVR systems that improve customer service efficiency and help your clients retain more customers.
The Twexit API gives you the power to save on your messaging costs by moving your services from Twilio in minutes.
Telnyx SMS API is a programmable, feature rich SMS product designed to improve your messaging experience and lower your costs.
Telephony carriers worldwide are experiencing network capacity issues due to increased demand in COVID-19. This may have some effects on Telnyx services
Violating SMS regulations can result in hefty fines. Follow our SMS Regulations guide to know how to get started on being SMS compliant.
Your voice carrier can either limit your capabilities, or empower you to innovate.
Adding SMS to your communication strategy can increase your customer engagement.
In this guide we’ll go over how to add two-factor authentication to your application using the Telnyx SMS API.
The market for cloud communications is still young, so choosing a partner that can shape the market on your behalf positions your business for success.
If you're looking for a new SMS provider these 8 questions will help you find the right one for you.
If you follow these best practices, your application will not only deliver outstanding call tracking & analytics, it will stand apart from the competition.
The Spanish government confirmed that it would be temporarily suspending the portability of phone numbers.
The world is in the midst of largest ever remote work experiment, & how business serves its customers now could have a lasting impact on future success.
Here are some key data points to help get a sense of the opportunity and value created by call tracking applications today.
Telnyx continues to actively monitor the COVID-19 outbreak. Our team has taken every precaution to continue operations of global service provider network
CPaaS is the intersection of cloud computing, software-defined networking, microservices architecture & real-time communications.
Build a call tracking application that helps businesses overcome their biggest challenges, understand their marketing, and maximize ROI.
Should communications be reliant upon the internet? We delve into the topic and our analysis may be surprising.
A guide to start SMS hosting with Telnyx. Learn everything you need to know to get started.
For Women’s History Month,I spoke to Telnyx’s Aoife Duffy about her experience of moving from Sales Development Representative to Customer Success Manager.
In this guide, we’ll show you how to initiate a basic outbound call using the Telnyx API, and control the call using TeXML.
Using TeXML Translator, you can switch to Telnyx with your existing TwiML code and the Twilio SDK. Find out how.