See how managed service provider Xpedeus leveraged Telnyx’s purpose-built IP network and Mission Control Portal to enable VoIP and Cloud Services.
Scaling customer service can mean increased costs, complexity, time and resources and more mistakes. Here are some trends that can help you scale.
Telnyx released API V2 for some core products, including Messaging & Number Search & Order. New API will make it faster to build & integrate with Telnyx
When implemented on a large scale, STIR/SHAKEN has the potential to greatly reduce a robocaller’s ability to “spoof” the called party.
Check out our eBook to learn how to build a customer-first contact center platform with amazing customer service and seamless cross-channel experiences.
There are still several limitations preventing STIR/SHAKEN from being a effective solution to illegal robocalling - biggest being phone networks themselves
Customer Success Manager Shreya Chaudhury works closely with Telnyx customers to help them achieve their goals. Learn more about what Shreya does at Telnyx
Did you know that calls are 10-15 times more likely to convert? Call Tracking is set to explode. Learn more in our infographic.
We're excited to announce a new outbound voice product: high-volume, short-duration (HVSD) calls.
Striking balance between quality & efficiency of support requires proper measurement & analysis of customer interactions to identify areas for improvement.
Join Customer Success Manager Mark Morse to learn all about the Telnyx Mission Control Portal.
Telnyx & Replicant discuss how AI-powered conversation technology can solve customer issues, with call flows that learn and improve with each interaction.
With Telnyx, Replicant delivers authentic AI conversations driven by sophisticated real-time analytics.
Telnyx showcases its global infrastructure and next-gen connectivity at International Telecoms Week (ITW) 2019 in Atlanta, June 24-26.
Providing great customer service is no longer enough for contact centers. They demand great customer experience (CX).
Telnyx has partnered with Replicant to offer a seamless phone support experience that’s transforming the way humans talk to machines.
Here are three SMS trends to look out for this year and beyond that are absoulte game changers and will setup your business for success.
Telnyx FastPort® a faster way to port phone numbers. We’ve automated internal & external porting processes to simplify and streamline the experience.
See where the world of real-time communications is headed with a look into AI, Network, Cloud Services and other trends.
The healthcare system is still heavily reliant on outdated communication technology. However, there are signs the industry is edging toward a change.
SMS use has exploded, now reaching up to 7.5 billion devices across the globe. That gives texting a higher reach than email and social networks combined.
There are regulations that dictate how organizations can interact with end users via text. Understand what the rules are & how to comply with them.
Telecom industry needs a solution for illegal robocalling. To combat spoofing, experts have developed a new technology standard called STIR/SHAKEN.
The porting process can lack transparency, and customers are often left in the dark when their numbers are ported away from a carrier.
Integrating SMS into your customer engagement strategy will not only improve customer experiences, but it can also benefit your business.
Both Telnyx and Twilio offer voice and SMS APIs to enable business communications. So what’s the real difference between the two?
Central Florida has added a new area code – 689 & it’s being overlaid in the area currently being served by the 407/321 codes. Here’s what you need to know
We’re excited to announce a new feature release for inbound calls called SIP URI.
Healthcare communications making you ill? Transform patient communications with Telnyx Programmable SMS.