Striking balance between quality & efficiency of support requires proper measurement & analysis of customer interactions to identify areas for improvement.
It’s time you stopped paying too much for communications. There’s a better way. A simpler way. A more affordable way.
Join Customer Success Manager Mark Morse to learn all about the Telnyx Mission Control Portal.
Telnyx & Replicant discuss how AI-powered conversation technology can solve customer issues, with call flows that learn and improve with each interaction.
With Telnyx, Replicant delivers authentic AI conversations driven by sophisticated real-time analytics.
Telnyx showcases its global infrastructure and next-gen connectivity at International Telecoms Week (ITW) 2019 in Atlanta, June 24-26.
Providing great customer service is no longer enough for contact centers. They demand great customer experience (CX).
Telnyx has partnered with Replicant to offer a seamless phone support experience that’s transforming the way humans talk to machines.
Here are three SMS trends to look out for this year and beyond that are absoulte game changers and will setup your business for success.
Telnyx FastPort® a faster way to port phone numbers. We’ve automated internal & external porting processes to simplify and streamline the experience.
See where the world of real-time communications is headed with a look into AI, Network, Cloud Services and other trends.
The healthcare system is still heavily reliant on outdated communication technology. However, there are signs the industry is edging toward a change.
SMS use has exploded, now reaching up to 7.5 billion devices across the globe. That gives texting a higher reach than email and social networks combined.
There are regulations that dictate how organizations can interact with end users via text. Understand what the rules are & how to comply with them.
Telecom industry needs a solution for illegal robocalling. To combat spoofing, experts have developed a new technology standard called STIR/SHAKEN.
The porting process can lack transparency, and customers are often left in the dark when their numbers are ported away from a carrier.
Integrating SMS into your customer engagement strategy will not only improve customer experiences, but it can also benefit your business.
Both Telnyx and Twilio offer voice and SMS APIs to enable business communications. So what’s the real difference between the two?
Central Florida has added a new area code – 689 & it’s being overlaid in the area currently being served by the 407/321 codes. Here’s what you need to know
We’re excited to announce a new feature release for inbound calls called SIP URI.
Healthcare communications making you ill? Transform patient communications with Telnyx Programmable SMS.
Telnyx, is a Gold Sponsor of SpeechTEK 2019, taking place April 29-May 1 at the Renaissance Washington, D.C.
Customers today expect consistent service levels across every channel. They also expect to be able to seamlessly switch between channels.
Facing rigid contract terms, limited functionality and high costs, a call tracking platform switched to Telnyx.
We’re moving to offer real-time communications to everyone. We’ve added mobile, geographic & toll-free numbers to expand our network in several countries.
Why SMS? It’s simple, your customers like texting. It’s a fast way to communicate while on the go, it’s super convenient. It also feels incredibly personal
See how Documo integrates with Telnyx to build a reliable fax solution with full ECM support.
Telnyx will be showcasing its next-gen communications suite at the 2019 Channel Partners Conference & Expo.
[Webinar] Telnyx will discuss why illegal robocalling persists and what is being done to stop it once and for all.
The Telnyx team will be on the scene at the 2019 Channel Partners Conference & Expo in Las Vegas. Come visit us at booth 1556 from April 10 to 12.