The Telnyx telephony engine forks call media in real time so analysis can be done at the same time as the conversation.
Real-Time Media Feedback
Our high-performance network ensures that call media can be duplicated, delivered, analyzed, and returned programmatically.
Guaranteed Call Integrity
The secondary delivery recipient never occupies the call flow, avoiding the risk of degraded quality or dropped connections.
Telephony Analysis Available Immediately
- Complex integrations with call center PBX systems are required to collect call data.
- The collection system must be installed on-premise with the PBX or suffer delays while data is streamed, analyzed and sent back.
- Users also risk degrading their call quality or even dropping calls by allowing media collection to occupy the call stream.
Cloud ConversationsDeliver conversation insights while everyone’s still talking.
Users enjoy the highest quality VoIP calls while their speech analytics software simultaneously digs into a pristine voice stream.
Call Center Improvement
Call monitoring and sales coaching software are effective ways to improve the performance of call center personnel.
Telnyx makes call fraud protections effective, by gathering data to deliver a verdict on a call in seconds.
Nothing has been short of exemplary customer service to date.
Real-Time Communications Analysis Features
Save conversations for review. Telnyx call recording cloud storage is easily accessible via API.
Our support engineers are available around the clock for troubleshooting and support.
Our network will span 13 international points-of-presence at major internet hubs by the end of 2018.