The Telnyx telephony engine forks call media in real time so analysis can be done at the same time as the conversation.
Real-Time Media Feedback
Our high-performance network ensures that call media can be duplicated, delivered, analyzed, and returned programmatically.
Guaranteed Call Integrity
The secondary delivery recipient never occupies the call flow, avoiding the risk of degraded quality or dropped connections.
Telephony Analysis Available Immediately
Next-generation technologies like speech analytics and fraud detection are improving call center performance and reducing wasted resources. But these technologies still suffer from limitations:
- Complex integrations with call center PBX systems are required to collect call data.
- The collection system must be installed on-premise with the PBX or suffer delays while data is streamed, analyzed and sent back.
- Users also risk degrading their call quality or even dropping calls by allowing media collection to occupy the call stream.
Telnyx is a full-fledged carrier with a private, global network. Our geographically distributed points-of-presence pull the call off the public internet, while the state-of-the-art telephony engine forks and routes the call to multiple locations. You won’t find a carrier that offers more granular control.
The best part is that there’s no risk to call quality. The secondary recipient never occupies the call flow, which means no degradation or dropped calls. So, premium call quality and fast transfer speeds are preserved while analysis systems operate with the flexibility and ease of a cloud deployment.
Cloud ConversationsDeliver conversation insights while everyone’s still talking.
Users enjoy the highest quality VoIP calls while their speech analytics software simultaneously digs into a pristine voice stream.
Call Center Improvement
Call monitoring and sales coaching software are effective ways to improve the performance of call center personnel.
Telnyx makes call fraud protections effective, by gathering data to deliver a verdict on a call in seconds.
Telnyx is built from the ground up for native, global communications over IP, and media forking on our private network is the world's first solution to the problem of cloud call analysis. Partner with us for tomorrow's communication challenges.
Nothing has been short of exemplary customer service to date.
Real-Time Communications Analysis Features
Save conversations for review. Telnyx call recording cloud storage is easily accessible via API.
Our support engineers are available around the clock for troubleshooting and support.
Our network will span 13 international points-of-presence at major internet hubs by the end of 2018.