--- title: Retail and ecommerce | AI ecommerce and retail that converts canonical: https://telnyx.com/solutions/retail-and-ecommerce --- # Retail and ecommerce | AI ecommerce and retail that converts **RETAIL AND E-COMMERCE** # Turn browsers into buyers with personalized AI Instantly boost sales, recover carts, and support customers in-store or online with AI-powered voice, SMS, WhatsApp, and email assistants. [START BUILDING NOW](https://telnyx.com/sign-up)[SPEAK WITH AN EXPERT](https://telnyx.com/contact-us) **ABOUT** ## A smarter stack for omnichannel retail To deliver fast, personalized experiences at scale, retailers need more than just automation. They need a unified platform that connects every interaction, online or in-store. Telnyx is an infrastructure partner built for retail, helping brands modernize how they communicate with shoppers across channels. Whether a customer is checking order status, confirming in-store pickup, or asking about return options, Telnyx AI assistants respond instantly with clear, accurate answers—no human interaction needed. Unlike patchwork solutions, Telnyx owns the entire stack powering these conversations. Our private carrier network, real-time AI inference, and global telephony give you the performance and control to support customers around the clock, even during peak demand. Telnyx AI assistants can be directly integrated with your order systems, CRMs, and POS tools through APIs and webhooks, enabling real-time access to inventory, customer data, and delivery status. With Telnyx, you can create seamless journeys that increase loyalty, reduce support costs, and keep shoppers coming back. Use Cases ## Create custom voice experiences for every use case. [See all use cases](https://telnyx.com/solutions#use-cases) * ### Order tracker Let customers check delivery status or resolve shipping issues instantly, with real-time updates pulled directly from your fulfillment systems. * ### Intelligent product support Answer product questions, compare options, and guide shoppers to the right items through fast, natural conversations across voice and chat. * ### Return assistance Walk customers through returns by confirming order details, issuing RMA numbers, and sending return instructions without agent involvement. * ### Cart recovery concierge Reach out to shoppers who abandon checkout with helpful reminders, personalized offers, or upsells that bring them back to buy. * ### Personalized promotion Send targeted voice or SMS offers based on purchase history or behavior to increase conversions and average order value. **WHY TELNYX?** ## Built for modern retail Keep shoppers engaged at every step, from discovery to delivery. AI-powered conversations help answer product questions, manage returns, recover abandoned carts, and promote the right offer at the right time. Streamline support, boost conversions, and create consistent experiences across stores, sites, and service channels. Increase conversion ratesScale for peak demandPersonalize every conversationTrack and improve performanceAutomate common requestsUnify store and online ### Increase conversion rates Guide shoppers through product questions, availability checks, and purchase decisions with fast, helpful AI-powered conversations. ### Scale for peak demand Support flash sales and holiday traffic with infrastructure that maintains speed, clarity, and uptime at scale. ### Personalize every conversation Remember past purchases, preferences, and loyalty status to make every interaction more relevant and efficient. ### Track and improve performance Gain visibility into customer needs, assistant behavior, and outcomes with rich analytics and conversation insights. ### Automate common requests Handle high-volume tasks like order tracking, return eligibility, and shipping updates without involving your support team. ### Unify store and online Connect assistants to your POS, CRM, and order systems so customers get consistent answers across every channel. ## BENEFITS ## All-day, every-day support Get award-winning, always-on support from experts who partner with you to solve problems and accelerate development with confidence 24/7 ## DEDICATED SUPPORT ## Serve guests in their native language AI assistants detect and respond in over 100 languages, helping you deliver personalized, localized service without hiring multilingual agents. 100+ ## Supported languages PRODUCTS ## The products that power retail AI Voice AI, SIP trunking, SMS, WhatsApp, and Email on one private network. Same API key, same infrastructure, same bill. [See all products](https://telnyx.com/products) * [![SIP Trunking](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/SIP%20Trunking.png?width=3840&format=webp)SIP TrunkingHD voice on direct carrier interconnects. A-level STIR/SHAKEN. No third-party gateways.](https://telnyx.com/products/sip-trunks) * [![Voice API](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/Voice_API_and_TeXML_2x.webp?width=1024&format=webp)Voice APIWebhook-driven call control for dynamic routing, IVR, and real-time logic over every call leg.](https://telnyx.com/products/voice-api) * [![Voice AI Agents](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/Voice-AI-Agents_Hero_16x9%402x.webp?width=1024&format=webp)Voice AI AgentsBuilt-in STT, TTS, and streaming interfaces. Deploy AI agents inside your call flows with sub-200ms round-trip.](https://telnyx.com/products/voice-ai-agents) * [![Woman sends text message](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/Product_Thumbnail_Comms_SMS-API-0905ed67.png?width=640&format=webp)SMS APIUse dedicated local numbers for reliable, high-throughput messaging with enhanced deliverability.](https://telnyx.com/products/sms-api) * [![WhatsApp Business API](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/Screenshot%202026-07-14%20at%2013.28.07.png?width=2036&format=webp)WhatsApp Business APIReach 3.3 billion WhatsApp users through the same Telnyx number and connection you already use. No new integrations needed.](https://telnyx.com/products/whatsapp-business-api) * [![Email API](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/Country%20pages%20image%20(2).png?width=1463&format=webp)Email APITransactional and marketing email on the same carrier-owned platform as your SMS, voice, and WhatsApp. One API, one bill, one vendor.](https://telnyx.com/products/email-api) **Resources** * ### Build Voice AI agents for inbound calls Learn how to create an intelligent conversational AI agent that answers customer calls, understands user intent, and automates responses. [Build an AI agent](https://telnyx.com/resources/how-i-built-a-conversational-ai-bot-using-telnyx) * ### Scale with global voice AI Scale global conversations with real-time automation, multilingual support, and consistent customer experiences across every region. [Discover global voice AI](https://telnyx.com/resources/global-calling-voice-ai) * ### Start building your AI assistant Use our full-stack AI Assistant Builder to create powerful, voice and messaging agents to improve every customer experience. [Explore AI assistants](https://telnyx.com/ai-assistants) ## Ready to build something incredible? [Sign up](https://telnyx.com/sign-up)[Contact us](https://telnyx.com/contact-us) ## FAQ ### What services does Telnyx offer for the retail and e-commerce industry? Telnyx enables AI-powered support for order tracking, returns, and product inquiries, personalized promotions across voice and messaging, abandoned cart recovery, and real-time updates on inventory and delivery, helping brands boost sales and streamline operations. ### How do I integrate my current systems into an AI assistant? ### Can I use the same assistant across voice and messaging channels? ### Can I customize the voice or language of my assistant? ### Is my data secure? [Start building](https://telnyx.com/sign-up) ### Ask AI * [![GPT](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/chatgpt_icon-ea55e09d.jpeg?width=92&format=webp)](https://chat.openai.com/?q=What makes Telnyx's global network different, breakdown call quality for normal phone calls and voice AI calls.) * [![Claude](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/claude_icon-c7c8eef3.webp?width=92&format=webp)](https://claude.ai/new?q=What makes Telnyx's global network different, breakdown call quality for normal phone calls and voice AI calls.) * [![Perplexity](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/perplexity_icon-cd5b74f1.webp?width=92&format=webp)](https://www.perplexity.ai/search?q=What makes Telnyx's global network different, breakdown call quality for normal phone calls and voice AI calls.) * [![Gemini](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/gemini_icon-4ff1cbf4.webp?width=92&format=webp)](https://www.google.com/search?udm=50&aep=11&q=What makes Telnyx's global network different, breakdown call quality for normal phone calls and voice AI calls.) * [![Grok](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/grok_icon-e588e5bd.webp?width=92&format=webp)](https://x.com/i/grok?text=What makes Telnyx's global network different, breakdown call quality for normal phone calls and voice AI calls.)