# Support Agent runbooks

How to use the Telnyx Support Agent, plus per-product runbooks.

- [How to use the Support Agent](https://telnyx.com/support-agent/runbooks/how-to-use-support-agent.md) — connect to the Telnyx Support Agent over A2A: what it can and cannot do, authentication, the request lifecycle, and how to phrase a question. Read this before any per-product runbook.
- [10DLC campaigns](https://telnyx.com/support-agent/runbooks/messaging/10dlc.md) — prepare, create, inspect, and troubleshoot a customer's 10DLC campaign with the Support Agent, the Telnyx Agent CLI, and the REST fallback.