--- title: Build Claim Reporting Voice AI Agent | Telnyx canonical: https://telnyx.com/templates/claim-reporting-voice-ai --- # Build Claim Reporting Voice AI Agent | Telnyx [Back to templates](https://telnyx.com/templates) insurance # Build Claim Reporting Voice AI Agent Automate first notice of loss intake with a voice AI agent that collects claim details accurately around the clock. Start building in Mission Control with usage-based pricing. introduction ## What this voice AI agent does Build a voice AI agent that handles insurance claim intake calls from start to finish with Telnyx. This agent guides policyholders through reporting a claim and collects required details like incident date, location, damage description, involved parties, and contact information in a natural conversation. The claim reporting agent can validate policy numbers, ask follow-up questions based on claim type, and create structured claim records in your claims management system. During severe weather or other high-volume events, it helps collect first notice of loss information without forcing policyholders to wait on hold. There is no exact Mission Control claim reporting template today. This use case is a strong candidate for a future pre-configured template, but for now it should be built as a custom agent. **features** ## Core components of the Claim Reporting agent ### First notice of loss intake Collects incident details, claimant contact information, policy number, location, and loss description. ### Policy validation Looks up policy records and confirms whether the caller can proceed with claim intake. ### Structured claim creation and escalation rules Sends collected information to your claims system or creates a draft record for adjuster review. Routes injury, emergency, fraud, or complex coverage questions to the right human team. how to ## Build and deploy your agent in 5 easy steps Use this workflow to build a custom claim reporting agent in Mission Control. **time** 5-7 minutes **pre-requisites** A Telnyx account, a phone number, and access to your policy or claims system. **Step 1 of 5** ### 1. Create the agent Open Mission Control, go to AI Assistants, and create a new agent from Blank. ### 2. Define claim intake fields List the required fields for each claim type and the order the agent should collect them. ### 3. Connect policy and claims tools Add webhooks for policy lookup, claim record creation, file upload links, or adjuster handoff. ### 4. Configure escalation paths Transfer emergency, injury, fraud, and complex coverage calls to a human team. ### 5. Assign a phone number and test Assign a Telnyx number and test simple claims, missing information, and escalation scenarios. **tips and insights** ## Claim Reporting voice AI best practices ### Keep emergency language clear If the caller reports an active emergency, instruct them to contact emergency services immediately. If the caller reports an active emergency, instruct them to contact emergency services immediately. ### Use conditional questions Ask different follow-ups for auto, property, liability, or workplace claims. Ask different follow-ups for auto, property, liability, or workplace claims. ### Send a confirmation Use SMS or email to confirm claim receipt and provide the next-step reference number. 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