--- title: Supplemental Terms and Conditions – Reputation Services canonical: https://telnyx.com/terms/reputation-services --- # Supplemental Terms and Conditions – Reputation Services # Supplemental Terms and Conditions – Reputation Services These Supplemental Terms and Conditions ("Reputation Terms") supplement and form part of the Telnyx Terms and Conditions of Service (the "Main T&Cs"). Capitalised terms not defined herein have the meanings given in the Main T&Cs. ## 1\. Service Description **(a) Reputation Scores.** Telnyx retrieves spam-score and reputation labels for Customer telephone numbers from one or more third-party analytics providers. Providers may be added or removed at Telnyx's discretion. **(b) Remediation Requests.** Where available, Telnyx will, at Customer's request, submit a dispute or remediation request to an analytics provider when a Customer number is mis-labelled. Submission is performed through the provider's publicly available remediation process. **(c) No Guaranteed Outcome.** Analytics providers, not Telnyx, decide whether to remove or modify a label and the timeframe for doing so. **(d) Provider Scope.** A remediation granted by one provider does not affect labels applied by other providers. ## 2\. Customer Obligations **(a) Ownership of Numbers.** Customer represents that it owns or is duly authorised to use each telephone number submitted for the Reputation Services. **(b) Compliance.** Customer shall conduct all outbound calling in compliance with applicable law (including the TCPA, TSR and analogous state laws) and accepted industry anti-spam best practices. **(c) Accurate Information.** Customer shall supply complete and accurate data with each remediation request and promptly notify Telnyx of any changes. **(d) Cool-Down & Rate Limits.** Customer may not submit a remediation request for the same number more than once every fourteen (14) days. Telnyx may impose additional limits per Customer account to prevent abuse. ## 3\. Service Limitations and Disclaimers **(a) No Warranty of Removal.** Telnyx does not guarantee that a number will be relabelled, that an improved label will persist, or that answer rates will increase. **(b) Third-Party Process.** Remediation follows each analytics provider's public or contractual process, which Telnyx does not control. Any referenced response times are estimates only. **(c) Future Relabelling.** Even after successful remediation, analytics providers may re-apply spam labels based on subsequent call activity or other factors. **(d) Service Changes.** Telnyx may change, suspend, or discontinue any part of the Reputation Services upon written notice. ## 4\. Fees **(a)** The Reputation Services are currently provided for the fees set forth in the Telnyx platform. **(b)** Telnyx may introduce additional fees (including per-request or subscription fees) upon notice to Customer via email or the Telnyx dashboard. ## 5\. Data Use and Privacy **(a)** Customer authorises Telnyx to share telephone numbers, business name, contact details and any narrative supplied by Customer with analytics providers for remediation purposes. **(b)** Analytics providers may retain submitted data in accordance with their own privacy policies. Telnyx is not responsible for a provider's handling of data once shared. ## 6\. Limitation of Liability **(a)** Telnyx's aggregate liability arising out of or related to the Reputation Services shall not exceed the greater of (i) one thousand U.S. dollars (USD $1,000) or (ii) the fees, if any, paid by Customer for the Reputation Services in the six (6) months preceding the event giving rise to the claim. **(b)** The disclaimers and exclusions in the Main T&Cs apply in full. ## 7\. Termination Telnyx may terminate the Reputation Services at any time upon written notice to Customer. Sections 3, 5, 6 and any provision that by its nature should survive termination will continue in effect. ## 8\. Order of Precedence In the event of conflict between these Reputation Terms and the Main T&Cs, these Reputation Terms govern solely with respect to the Reputation Services. 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