--- title: Automated Appointment Reminders [Use Cases] canonical: https://telnyx.com/use-cases/automated-appointment-reminders --- # Automated Appointment Reminders \[Use Cases\] **Use Case** # Appointment reminders **About** ## Automated appointment reminders via API In many industries, text reminders about upcoming appointments are critical. Missed appointments are costly to both the customer and the provider, and a friendly reminder can significantly reduce the no-show rate. Building this logic into your existing application or service experience is easy with the Telnyx Messaging API. ## Benefits ## Developer-friendly, scalable SMS API Among SMS API providers, Telnyx consistently wins awards for its results and ease-of-use. We take care of the details as you scale, so you don’t have to. #1 ## Ranked API for results and ease of use ## Reduce costs without reducing results Through our commitment to value through optimization, our platform and team ensure you get a great deal without sacrificing performance. 30% ## Typical savings on messaging costs **How It Works** 1. **1** ### Build automated appointment reminder logic into your application Set up triggers in your application to send appointment reminders at specific times (e.g., 24 hours before an appointment). Connect this to the set-and-forget Telnyx Messaging API. 2. **2** ### Trigger client appointment reminders on demand Based on your configured logic, Telnyx will trigger an SMS or voice notification to your customer to notify them about an upcoming appointment. 3. **3** ### Capture responses to text reminders Customers can confirm or reschedule the upcoming appointment by replying to the SMS, clicking a link, replying verbally on the call or inputting digits. You can process this information and schedule callbacks as needed. 4. **4** ### Troubleshoot issues and scale with confidence Our detailed reporting and debugging tools help you identify issues as you grow, which you can then resolve with our acclaimed documentation. If you need additional assistance, talk to our expert support team that can assist you free of charge. Products ## Send automated appointment reminders and receive replies [See all products](https://telnyx.com/products) * [![Woman sends text message](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/Product_Thumbnail_Comms_SMS-API-0905ed67.png?width=640&format=webp)SMS APIProgrammatically send text reminders and more to your customers.EXPLORE SMS API](https://telnyx.com/products/sms-api) * [![Inference API graphic](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/Inference-011fcc8b.png?width=1696&format=webp)Global NumbersSend friendly reminders to customers from local numbers and allow them to reply.EXPLORE GLOBAL NUMBERS](https://telnyx.com/products/phone-numbers) * [![Alphanumeric Sender ID Image](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/Product_Thumbnail_Comms_Alphanumeric_Sender_ID-847a18f2.png?width=640&format=webp)Alphanumeric Sender IDSend reminders to global customers from a recognizable name using letters or numbers.EXPLORE ALPHANUMERIC](https://telnyx.com/products/alphanumeric-sender-id) * [![Short Code Image](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/Product_Thumbnail_Comms_Short-Code-fa5fed3c.png?width=640&format=webp)Short CodeUse recognizable short code numbers to send reminders and more to customers and allow them to reply.EXPLORE SHORT CODE NUMBERS](https://telnyx.com/products/sms-short-code) **Resources** * ### Messaging API documentation for appointment reminders Telnyx’s Messaging API supports SMS messages and MMS from 10DLC, toll free numbers, mobile and more. [Explore docs](https://developers.telnyx.com/api/messaging) * ### Tutorial: build an SMS appointment reminder application Watch this 5-minute tutorial to learn how to send appointment reminders with the Telnyx Messaging API. [Watch video](https://telnyx.com/resources/appointment-reminders-tutorial) * ### Build SMS appointment reminder support in 15 minutes Ready to get your hands dirty? Check out our code tutorial—available in Python, Node and Ruby. [Get started](https://developers.telnyx.com/) ## Ready to get started? [Sign up](https://telnyx.com/sign-up)[Contact sales](https://telnyx.com/contact-us) ## FAQ ### Are automated reminders via SMS HIPAA compliant? This depends on your setup and what the messages contain. Since SMS usually lacks end-to-end encryption, HIPAA compliance can be challenging. Check out our [guide](https://telnyx.com/resources/hipaa-regulations-and-sms "SMS HIPAA Regulations") on this topic for more information. ### How do I send automatic text reminders to customers? How do I text appointment reminders to patients? ### How do I confirm appointments via text? [Start building](https://telnyx.com/sign-up) ### Ask AI * [![GPT](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/chatgpt_icon-ea55e09d.jpeg?width=92&format=webp)](https://chat.openai.com/?q=What makes Telnyx's global network different, breakdown call quality for normal phone calls and voice AI calls.) * [![Claude](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/claude_icon-c7c8eef3.webp?width=92&format=webp)](https://claude.ai/new?q=What makes Telnyx's global network different, breakdown call quality for normal phone calls and voice AI calls.) * [![Perplexity](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/perplexity_icon-cd5b74f1.webp?width=92&format=webp)](https://www.perplexity.ai/search?q=What makes Telnyx's global network different, breakdown call quality for normal phone calls and voice AI calls.) * [![Gemini](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/gemini_icon-4ff1cbf4.webp?width=92&format=webp)](https://www.google.com/search?udm=50&aep=11&q=What makes Telnyx's global network different, breakdown call quality for normal phone calls and voice AI calls.) * [![Grok](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/grok_icon-e588e5bd.webp?width=92&format=webp)](https://x.com/i/grok?text=What makes Telnyx's global network different, breakdown call quality for normal phone calls and voice AI calls.)