--- title: Caller ID Management - Integrate with Telnyx canonical: https://telnyx.com/use-cases/caller-id-management --- # Caller ID Management - Integrate with Telnyx **Use Case** # Caller ID management **ABOUT** ## Build trust into your inbound and outbound calls Using Caller ID Management on your inbound calls can help you route and prioritize calls more quickly and better personalize conversations with customers. Your customers will appreciate the transparency that comes from using Caller ID on outbound calls, allowing you to garner their trust while improving brand recognition. With Telnyx, you can know who’s calling with inbound caller ID, and gain your customers’ trust by displaying your caller ID on outbound calls—all verified on CNAM and CID databases. ## BENEFITS ## Control your voice with next-gen APIs Carrier-grade porting, number provisioning and monitoring tools make migration to Telnyx a breeze and help you gain complete control over your telephony for fast ROI. #1 ## MOST IMPLEMENTABLE CPAAS PLATFORM, G2 WINTER 2023 ## Best-in-class service and support Our teams have direct troubleshooting access to our fully-owned global infrastructure, so you get faster resolutions and better support. 24/7 ## Award-wining support and advice **HOW IT WORKS** 1. **1** ### Enable inbound caller ID name In the Mission Control Portal, enable inbound caller ID name for any of your numbers, exposing the name of incoming callers to that number. 2. **2** ### Set a caller ID number override For a group of your numbers, set a caller ID number override so calls from all of those numbers appear to come from one number. 3. **3** ### Add a caller ID name Add a caller ID name to any of your numbers, so your contacts know you’re calling. PRODUCTS ## Manage Caller ID with next-gen communication tools [See all products](https://telnyx.com/products) * [![Flow graphic](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/Product_Detail_Hero_Flow--2--40c649d9.png?width=1696&format=webp)SIP TrunkingConfigure, deploy, and scale global voice services through the Mission Control Portal or via API.Learn more](https://telnyx.com/products/sip-trunks) * [![Inference API graphic](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/Inference-011fcc8b.png?width=1696&format=webp)Global NumbersPort or provision local, mobile, and toll-free numbers in over 145 markets with Telnyx.Learn more](https://telnyx.com/products/phone-numbers) * [![Telnyx Cloud Storage Product Animation](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/Product_Thumbnail_Storage_Storage-bdc04c52.png?width=640&format=webp)Voice APIEnhance your customer experience with more control over your calls than any alternative.Learn more](https://telnyx.com/products/voice-api) **RESOURCES** * ### Increase lead conversions with number lookup Integrating real-time intelligence with your inbound sales is the fastest way to start generating value with number lookup. [Read article](https://telnyx.com/resources/increase-lead-conversions-number-lookup) * ### Number lookup documentation guide Implement caller ID management in your calling with the help of Telnyx’s documentation. [Explore docs](https://developers.telnyx.com/docs/identity/number-lookup/quickstart#retrieving-caller-name-and-carrier) * ### Outbound vs. CNAM Learn the differences between CID (Caller ID Number) and CNAM (Caller ID Name) and how to set it up with Telnyx. [Explore docs](https://support.telnyx.com/en/articles/1130720-caller-id-outbound-vs-cnam) ## Ready to build something incredible? [Sign up](https://telnyx.com/sign-up)[Contact sales](https://telnyx.com/contact-us) ## FAQ ### What is caller ID management? Caller ID management refers to the processes and tools businesses use to handle and optimize their caller ID information for both inbound and outbound calls. It involves activities such as displaying caller IDs, routing calls, prioritizing callers, and integrating with CRM systems to provide personalized customer experiences. ### Are there any regulations governing caller ID usage for businesses? ### What is SHAKEN/STIR? ### How can businesses ensure the privacy of their customers when using caller ID? ### What are the advantages of using caller ID management? ### What is CLI? ### What is CNAM? ### What is local number override? ### What is number masking? ### What features are important when selecting a vendor for caller ID management? ### How can I leverage Telnyx to develop caller ID management for my business? [Start building](https://telnyx.com/sign-up) ### Ask AI * [![GPT](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/chatgpt_icon-ea55e09d.jpeg?width=92&format=webp)](https://chat.openai.com/?q=What makes Telnyx's global network different, breakdown call quality for normal phone calls and voice AI calls.) * [![Claude](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/claude_icon-c7c8eef3.webp?width=92&format=webp)](https://claude.ai/new?q=What makes Telnyx's global network different, breakdown call quality for normal phone calls and voice AI calls.) * [![Perplexity](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/perplexity_icon-cd5b74f1.webp?width=92&format=webp)](https://www.perplexity.ai/search?q=What makes Telnyx's global network different, breakdown call quality for normal phone calls and voice AI calls.) * [![Gemini](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/gemini_icon-4ff1cbf4.webp?width=92&format=webp)](https://www.google.com/search?udm=50&aep=11&q=What makes Telnyx's global network different, breakdown call quality for normal phone calls and voice AI calls.) * [![Grok](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/grok_icon-e588e5bd.webp?width=92&format=webp)](https://x.com/i/grok?text=What makes Telnyx's global network different, breakdown call quality for normal phone calls and voice AI calls.)