--- title: 24/7 AI-powered concierge services canonical: https://telnyx.com/use-cases/concierge-services --- # 24/7 AI-powered concierge services **USE CASE** # AI-powered concierge services Deliver fast, personal assistance with AI-powered concierge agents. Help guests book services and answer questions 24/7 to elevate every guest interaction. [Sign up](https://telnyx.com/sign-up)[Talk to an expert](https://telnyx.com/contact-us) **ABOUT** ## Reimagine guest service with AI Today’s travelers expect more than convenience; they expect instant, personalized service. Telnyx helps you meet those expectations with conversational AI agents that handle bookings and reservations, address inquiries, and fulfill requests in real time while reducing the burden on your staff. With enterprise-grade, global infrastructure and fully customizable agents, you can deliver 24/7 exceptional service at scale. **FEATURES** ## Telnyx is built for better concierge services * ### 24/7 voice-first support Offer round-the-clock assistance with AI concierge assistants that speak naturally, understand intent, and respond in real time. * ### Multilingual conversations Serve international guests with assistants that detect language preferences and respond fluently in multiple languages. * ### Seamless human handoff When complex or emotional situations arise, AI assistants can transfer the call to a live agent with full context. * Let guests book services, schedule transportation, or request amenities instantly, without hold times or front-desk bottlenecks. * ### Scalable across properties Deploy across locations with consistent quality and control, from boutique hotels to large-scale resorts and residences. * ### Brand-aligned experiences Customize your assistant’s tone, personality, and greeting to match your brand voice and hospitality style. **How It Works** ## Bringing your concierge assistant online 1. **1** ### Create your AI-powered concierge [Sign up](https://telnyx.com/sign-up) for an account in the Mission Control Portal. Navigate to the AI Assistant section. Name your assistant and select from any of the integrated, top-tier AI models. 2. **2** ### Define and assign tools Define your concierge’s personality and behavior with instructions and a greeting to guide the agent’s responses. Enable pre-configured tools for bookings, FAQs, amenities, and more. 3. **3** ### Configure voice and insights Customize the assistant’s voice and speech-to-text settings. Define the data you want to extract from conversations—summaries, sentiment, action items, and more. 4. **4** ### Connect, deploy, and monitor Assign a Telnyx number to your assistant and test it in the built-in environment. Deploy your AI-powered concierge and monitor conversations and performance in one unified dashboard. PRODUCTS ## Cutting-edge voice features, all via API. [See all products](https://telnyx.com/products) * [![Voice AI Product Hero](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/speak-to-text-0dbd4423.gif)Voice AIDeliver human-like interactions with Voice AI. Our dedicated infrastructure powers real-time voice recognition, intelligent call routing, and automated responses.Learn more](https://telnyx.com/products/voice-ai) * [![Man using voice api](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/Voice-API_Hero_3_2-e7b96964.jpg?width=848&format=webp)Voice APIUse our feature rich Voice API for complete control of calls and unmatched insights.Learn more](https://telnyx.com/products/voice-api) * [![Business person with mobile phone and eSIM ](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/Usecase_Thumbnail_eSim_For_Business_Roaming-2f79f551.png?width=640&format=webp)eSIM Build bespoke eSIM solutions on 650+ global networks and effortlessly offer eSIMs and data plans under your own brand.Learn more](https://telnyx.com/products/esim) * [![Inference API graphic](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/Inference-011fcc8b.png?width=1696&format=webp)Global NumbersInstantly search, provision and port local, mobile, national and toll-free numbers globally.LEARN MORE](https://telnyx.com/products/phone-numbers) **RESOURCES** ## Start building Take a look at our helpful tools to get started * ### How to build an AI-powered assistant Design, test, and launch voice assistants in one place. Customize behavior, voice, and tools in four quick steps for real-time conversations. [Read article](https://telnyx.com/resources/ai-assistant-builder) * ### Real-time AI translation Break down language barriers with Telnyx. Translate speech and text in real time using powerful AI models, enabling effortless multilingual communication. [Learn more](https://telnyx.com/resources/real-time-ai-translation) * ### Global AI concierge service Support guests worldwide with low-latency voice experiences in any language. Deliver consistent, high-quality service across every location. [Dive in](https://telnyx.com/resources/global-calling-voice-ai) ## Ready to build something incredible? [Sign up](https://telnyx.com/sign-up)[Contact us](https://telnyx.com/contact-us) [Start building](https://telnyx.com/sign-up) ### Ask AI * [![GPT](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/chatgpt_icon-ea55e09d.jpeg?width=92&format=webp)](https://chat.openai.com/?q=What makes Telnyx's global network different, breakdown call quality for normal phone calls and voice AI calls.) * [![Claude](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/claude_icon-c7c8eef3.webp?width=92&format=webp)](https://claude.ai/new?q=What makes Telnyx's global network different, breakdown call quality for normal phone calls and voice AI calls.) * [![Perplexity](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/perplexity_icon-cd5b74f1.webp?width=92&format=webp)](https://www.perplexity.ai/search?q=What makes Telnyx's global network different, breakdown call quality for normal phone calls and voice AI calls.) * [![Gemini](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/gemini_icon-4ff1cbf4.webp?width=92&format=webp)](https://www.google.com/search?udm=50&aep=11&q=What makes Telnyx's global network different, breakdown call quality for normal phone calls and voice AI calls.) * [![Grok](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/grok_icon-e588e5bd.webp?width=92&format=webp)](https://x.com/i/grok?text=What makes Telnyx's global network different, breakdown call quality for normal phone calls and voice AI calls.)