--- title: Create Custom Call Flows with Telnyx canonical: https://telnyx.com/use-cases/custom-call-flows --- # Create Custom Call Flows with Telnyx **USE CASE** # Custom call flows **About** ## Build a call flow that meets your needs Build logic into your workflows to create call flows that connect you to the right customers at the right time. The [Telnyx Voice API](https://telnyx.com/products/voice-api) makes building call flows a breeze, while the Mission Control Portal makes it easy to monitor your usage, spend and call quality. ## Benefits ## Set up in minutes Simple XML-based scripting allows you to create custom call flows with intuitive syntax. Or, use our powerful REST API for real-time responsive call flows. 5min ## Time to build your first XML-based voice app with TeXML ## Get expert service and support Our award-winning support teams have direct troubleshooting access to our private network infrastructure and in-depth knowledge of our APIs for faster resolutions. #1 ## Rated CPaaS platform for customer results, G2 Winter 2023 **How it works** 1. **1** ### Select features for ultimate efficiency Incorporate speech-to-text, call recording, answering machine detection and more to determine where to send customers when they call. Our voice API and integrations make building a custom solution seamless. 2. **2** ### Start with simple low-code deployment With TeXML Bin in the portal, non-technical Telnyx users have the ability to start building call flows that work in just a few minutes. Start out with a simple call forwarding app or build a functioning IVR in the portal. 3. **3** ### Monitor in the Mission Control Portal Manage your numbers, SIP trunks and applications in one place. Deep dive into call quality and usage metrics with our free debugging tools and real-time reports for ultimate transparency. 4. **4** ### Scale custom call flows across the globe Expand your existing, validated call flows to new countries in a few clicks, thanks to advanced number porting and provisioning. Our regulatory experts can help you navigate complex requirements in your desired countries. Products ## Build with developer-friendly APIs [See all products](https://telnyx.com/products) * [![Telnyx Cloud Storage Product Animation](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/Product_Thumbnail_Storage_Storage-bdc04c52.png?width=640&format=webp)Voice APIDesign the exact voice call flow you need with full control using our flexible and scalable API.Learn more](https://telnyx.com/products/voice-api) * [![Flow graphic](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/Product_Detail_Hero_Flow--2--40c649d9.png?width=1696&format=webp)SIP TrunkingConfigure, deploy and scale voice calls across the globe, all through an intuitive portal and API.Learn more](https://telnyx.com/products/sip-trunks) * [![Inference API graphic](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/Inference-011fcc8b.png?width=1696&format=webp)Global NumbersInstantly search, provision and port local, mobile and toll-free numbers in 140+ countries.Learn more](https://telnyx.com/products/phone-numbers) * [![Telnyx logo background](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/Blog_Default_Pattern_Blue-Black-bd204ee8.png?width=704&format=webp)TeXML BinWrite and edit TeXML scripts in our intuitive portal, to build call flows with minimal code.Learn more](https://telnyx.com/resources/texml-bin-release) **Resources** * ### Build a custom call flow Follow our tutorial to build a call flow application using the Telnyx Voice API, TeXML and the Python AIOHTTP library. [Explore docs](https://developers.telnyx.com/docs/voice/programmable-voice/call-center) * ### Watch: building an IVR with the Telnyx API and Ruby SDK Streamline your customer experience and increase satisfaction with an Interactive Voice Response system, built with our Ruby SDK. [Watch tutorial](https://telnyx.com/resources/ivr-demo-ruby) * ### How can answering machine detection help you? Make the most of your contact center with premium answering machine detection from Telnyx. [Read article](https://telnyx.com/resources/answering-machine-detection-explained) ## Ready to build something incredible? [Sign up](https://telnyx.com/sign-up)[Contact sales](https://telnyx.com/contact-us) ## FAQ ### What is a call flow? Call flow is a term that is used to describe how a call is routed through a system. This includes routing customers to free agents or to the correct support team (e.g. billing instead of returns). In some cases, call flows can even enable users to self-serve by playing pre-recorded information. ### Why do I need a custom call flow? ### How do I get started with building a custom call flow? ### What do I do after I’ve built my call flow? [Start building](https://telnyx.com/sign-up) ### Ask AI * [![GPT](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/chatgpt_icon-ea55e09d.jpeg?width=92&format=webp)](https://chat.openai.com/?q=What makes Telnyx's global network different, breakdown call quality for normal phone calls and voice AI calls.) * [![Claude](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/claude_icon-c7c8eef3.webp?width=92&format=webp)](https://claude.ai/new?q=What makes Telnyx's global network different, breakdown call quality for normal phone calls and voice AI calls.) * [![Perplexity](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/perplexity_icon-cd5b74f1.webp?width=92&format=webp)](https://www.perplexity.ai/search?q=What makes Telnyx's global network different, breakdown call quality for normal phone calls and voice AI calls.) * [![Gemini](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/gemini_icon-4ff1cbf4.webp?width=92&format=webp)](https://www.google.com/search?udm=50&aep=11&q=What makes Telnyx's global network different, breakdown call quality for normal phone calls and voice AI calls.) * [![Grok](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/grok_icon-e588e5bd.webp?width=92&format=webp)](https://x.com/i/grok?text=What makes Telnyx's global network different, breakdown call quality for normal phone calls and voice AI calls.)