--- title: Customer Engagement with Telnyx canonical: https://telnyx.com/use-cases/customer-engagement --- # Customer Engagement with Telnyx **Use Case** # Customer engagement platform **About** ## All your communications needs. One global provider. As a modern customer engagement platform, you need to empower your clients to meet their customers where they are—across channels and geographies. With industry-leading APIs in voice, SMS and MMS messaging, video and more, Telnyx offers a one-stop shop for customer engagement platforms to level up their communications infrastructure. And, our team of industry experts will help you deploy all of your channels successfully, navigating complex regulations, industry trends and technical best practices so your clients can engage their customers with ease. ## Benefits ## We're your carrier operations team Give your clients voice and messaging across the globe, without ever worrying about the telco world. Our telephony engineers and regulatory experts have you covered. 140+ ## Countries with multi-type phone numbers available ## Purpose-built to support your growth Scale with elastic capacity on a global IP network, with multi-cloud PoPs and a private fiber backbone. 10 ## Multi-cloud network points of presence across the globe ## A partner, not a competitor Other CPaaS providers are building their own customer engagement apps. We're focused on building the world's connectivity layer, not on competing with your product. 29 ## Major markets where Telnyx is a licensed carrier ## Best-in-class service & support Our teams have direct troubleshooting access to our fully-owned global infrastructure, so you get faster resolutions and better support. #1 ## Rated CPaaS platform for customer results, G2 Winter 2023 **How It Works** 1. **1** ### Define needs across voice, messaging and video channels Our experts can evaluate your specific needs and requirements and provide recommendations on number types, technology best practices and regulatory concerns. 2. **2** ### Plan and execute a seamless migration Our award-winning automated number porting tools let you port numbers in days—not weeks—with full visibility every step of the way. Pair that with a range of migration tools, APIs and expert support engineers, and you can migrate with ease. 3. **3** ### Build new voice, messaging and video capabilities Build on comprehensive, well-documented APIs with in-depth code examples, SDKs in your favorite languages and step-by-step tutorials. And, work directly with expert solutions engineers to plan proof-of-concept apps and integration plans. 4. **4** ### Scale your customer engagement applications globally Plug and play your number setups, application code and results from one country to another, thanks to our global number inventory and local telephony expertise. Products ## CPaaS products backed by private network infrastructure [See all products](https://telnyx.com/products) * [![Telnyx Cloud Storage Product Animation](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/Product_Thumbnail_Storage_Storage-bdc04c52.png?width=640&format=webp)Voice APIGlobal PSTN-grade SIP trunking with APIs for recording, routing and call flow control.LEARN MORE](https://telnyx.com/products/voice-api) * [![Inference API graphic](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/Inference-011fcc8b.png?width=1696&format=webp)Global NumbersLocal, mobile and toll-free numbers across the globe, available to purchase or port on-demand.LEARN MORE](https://telnyx.com/products/phone-numbers) * [![Woman sends text message](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/Product_Thumbnail_Comms_SMS-API-0905ed67.png?width=640&format=webp)Messaging APIProgrammable SMS and MMS with in-depth monitoring and reporting tools.LEARN MORE](https://telnyx.com/products/sms-api) * [![Video API Image- Girl look at video api computer screen](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/Product_Thumbnail_Comms_Video-API-c7afcde6.png?width=640&format=webp)Video APIBuild programmable, customizable and scalable video experiences on a private, global network.LEARN MORE](https://telnyx.com/products/video-api) **Resources** * ### Get started with SIP trunking Follow our video tutorial to get up and running with phone calls in minutes—all within the Mission Control Portal. [Watch tutorial](https://telnyx.com/resources/sip-trunking-get-started) * ### Join Telnyx developers on Slack Our dedicated community of 1200+ developers are helping each other—and interacting with our engineering teams—every day. [Join community](https://joinslack.telnyx.com/) * ### 3 customer engagement tools you need on your platform Elevate your customer engagement platform with these three engagement tools. [Read article](https://telnyx.com/resources/3-customer-engagement-tools-you-need) ## Ready to build something incredible? [Sign up](https://telnyx.com/sign-up)[Contact sales](https://telnyx.com/contact-us) ## FAQ ### What is a customer engagement platform? A customer engagement platform is a type of software that allows businesses to communicate and engage with their customers in a personalized and interactive way. This can include features such as phone calling, SMS and MMS messaging and live video interactions. Customer engagement platforms can span other channels like live chat and social media engagement, but many leverage telephony infrastructure for higher engagement. ### How can a customer engagement platform improve customer satisfaction? ### How do customer engagement platforms differ from customer relationship management (CRM) software? [Start building](https://telnyx.com/sign-up) ### Ask AI * [![GPT](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/chatgpt_icon-ea55e09d.jpeg?width=92&format=webp)](https://chat.openai.com/?q=What makes Telnyx's global network different, breakdown call quality for normal phone calls and voice AI calls.) * [![Claude](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/claude_icon-c7c8eef3.webp?width=92&format=webp)](https://claude.ai/new?q=What makes Telnyx's global network different, breakdown call quality for normal phone calls and voice AI calls.) * [![Perplexity](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/perplexity_icon-cd5b74f1.webp?width=92&format=webp)](https://www.perplexity.ai/search?q=What makes Telnyx's global network different, breakdown call quality for normal phone calls and voice AI calls.) * [![Gemini](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/gemini_icon-4ff1cbf4.webp?width=92&format=webp)](https://www.google.com/search?udm=50&aep=11&q=What makes Telnyx's global network different, breakdown call quality for normal phone calls and voice AI calls.) * [![Grok](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/grok_icon-e588e5bd.webp?width=92&format=webp)](https://x.com/i/grok?text=What makes Telnyx's global network different, breakdown call quality for normal phone calls and voice AI calls.)