--- title: Build a Customer Notifications System with Telnyx API canonical: https://telnyx.com/use-cases/customer-notifications-system --- # Build a Customer Notifications System with Telnyx API # Account notifications **About** ## Easily build a customer notifications system Today’s customer experience should work seamlessly across mobile apps and web, in near real-time fashion. Many customers prefer to receive—and may even pay extra for—text message status updates, appointment reminders and more. Integrating such functionality into your customer experience can be unwieldy, especially if not all your customers have your mobile app. With Telnyx, setting up SMS functionality can be done in as little as 30 minutes. ## Benefits ## Developer-friendly, scalable SMS API Among SMS API providers, Telnyx consistently wins awards for its results and ease-of-use. We take care of the details as you scale, so you don’t have to. #1 ## Ranked API for Results and Ease of Use by G2 ## Reduce costs without reducing results Through our commitment to value through optimization, our platform and team ensure you get a great deal without sacrificing performance. 30% ## Typical savings on messaging costs **How It Works** 1. **1** ### Build logic into your application Set up triggers in your application to send account-related notifications at specific times or based on specific events, such as a status update on a package. Connect these to the set-and-forget Telnyx Messaging API. 2. **2** ### Your app tells Telnyx to send an alert Based on your logic, Telnyx will trigger a text message notification to your customer. This could be anything from appointment reminders to customer notices. 3. **3** ### Capture all your customer responses With 2-way SMS numbers, customers can respond by replying to the SMS with whatever logic you like, for example a “Y” to confirm attendance of an appointment. This allows you to manage the customer experience beyond mobile apps, push or web notifications. 4. **4** ### Reply as needed and when needed You can reply to a customer as you see fit via the Messaging API. You can even port or host an existing customer service number for a fully integrated customer experience. Products ## Popular Telnyx offerings for account notifications [See all products](https://telnyx.com/products) * [![Woman sends text message](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/Product_Thumbnail_Comms_SMS-API-0905ed67.png?width=640&format=webp)SMS APIProgrammatically send client notifications and more to your customers.Learn more](https://telnyx.com/products/sms-api) * [![Alphanumeric Sender ID Image](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/Product_Thumbnail_Comms_Alphanumeric_Sender_ID-847a18f2.png?width=640&format=webp)Alphanumeric Sender IDSend messages to 190+ country codes globally with Telnyx Alphanumeric Sender ID.Learn more](https://telnyx.com/products/alphanumeric-sender-id) * [![Short Code Image](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/Product_Thumbnail_Comms_Short-Code-fa5fed3c.png?width=640&format=webp)Short CodeUse a recognizable short code number to send notification messages to customers and allow replies.Learn more](https://telnyx.com/products/sms-short-code) * [![Inference API graphic](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/Inference-011fcc8b.png?width=1696&format=webp)Global NumbersCreate a global, unified notification platform and use local numbers for SMS notifications.Learn more](https://telnyx.com/products/phone-numbers) **Resources** * ### API documentation for customer notifications system Telnyx’s Messaging API supports SMS messages and MMS from 10DLC, toll free numbers, mobile and more. [Explore docs](https://developers.telnyx.com/api/messaging) * ### Message sending tutorial Learn how to send an account notification message programmatically using the Telnyx Messaging API. [View tutorial](https://devdocs.telnyx.com/docs/v2/messaging/messages/tutorials/send%5Fmessage/send%5Fmessage/) * ### Hosted SMS tutorial Want to work with your existing customer service number, to improve customer experience? Learn how to port over an existing customer service number for client notifications. [View tutorial](https://developers.telnyx.com/docs/messaging/messages/hosted-sms) ## Ready to build something incredible? [Sign up](https://telnyx.com/sign-up)[Contact sales](https://telnyx.com/contact-us) ## FAQ ### How can I integrate SMS into my customer notifications system? By using the Telnyx Messaging API, you can set and forget automated account notifications, receive replies from customers and more. ### I have an existing toll-free or customer service number. Can I send messages from it? ### Can customers reply to my customer notification text messages? ### What are some examples of use cases for client notification text messages? ### What if a customer wants to unsubscribe from my messages? [Start building](https://telnyx.com/sign-up) ### Ask AI * [![GPT](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/chatgpt_icon-ea55e09d.jpeg?width=92&format=webp)](https://chat.openai.com/?q=What makes Telnyx's global network different, breakdown call quality for normal phone calls and voice AI calls.) * [![Claude](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/claude_icon-c7c8eef3.webp?width=92&format=webp)](https://claude.ai/new?q=What makes Telnyx's global network different, breakdown call quality for normal phone calls and voice AI calls.) * [![Perplexity](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/perplexity_icon-cd5b74f1.webp?width=92&format=webp)](https://www.perplexity.ai/search?q=What makes Telnyx's global network different, breakdown call quality for normal phone calls and voice AI calls.) * [![Gemini](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/gemini_icon-4ff1cbf4.webp?width=92&format=webp)](https://www.google.com/search?udm=50&aep=11&q=What makes Telnyx's global network different, breakdown call quality for normal phone calls and voice AI calls.) * [![Grok](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/grok_icon-e588e5bd.webp?width=92&format=webp)](https://x.com/i/grok?text=What makes Telnyx's global network different, breakdown call quality for normal phone calls and voice AI calls.)