--- title: Order Tracking Platform Messaging API canonical: https://telnyx.com/use-cases/order-tracking --- # Order Tracking Platform Messaging API **Use Case** # Order tracking for last mile delivery **About** ## Build SMS alerts into your order tracking software Order tracking platforms like last mile delivery require complex logic, including GPS, driver information and more. Today’s customers expect clear updates on their order status throughout the delivery process. With the Telnyx Messaging API, building customer order management software and services has never been easier. ## Benefits ## Performant SMS notifications Our customers typically save 30% when switching to Telnyx for Messaging, without compromising performance or quality. 30% ## Typical savings on Messaging costs ## Developer-friendly, scalable SMS API Among SMS API providers, Telnyx consistently wins awards for its results and ease-of-use. We take care of the details as you scale, so you don’t have to. #1 ## Ranked API for Results and Ease of Use by G2 ## A single API for global notifications Telnyx’s all-in-one Messaging API can send notifications to your customers around the world. 190+ ## Country codes supported **How It Works** 1. **1** ### Build SMS logic into your order status software Purchase an appropriate phone number and connect your logic to our Messaging API, then set-and-forget. Set up triggers in your application to send delivery updates based on GPS location, real time tracking data, or certain events (e.g., last mile delivery process has started). 2. **2** ### Send status updates programmatically via messaging API Based on your logic, Telnyx will trigger an SMS or voice notification to your customer to provide valuable information about their order status. This could be anything from an order confirmation to real-time updates about an impending delivery. 3. **3** ### Wait for your customers to respond accordingly Depending on the situation, customers may choose to reschedule, cancel or simply wait for the delivery. In any case, they have a better experience as a result of your timely notifications regarding their orders. 4. **4** ### Capture data for future efficiency gains Leverage SMS as a way to collect data for routes (i.e. tagging numbers and creating number pools for each route) to measure KPIs and inform data driven improvements to delivery solutions Products ## Keep customers informed with order tracking software [See all products](https://telnyx.com/products) * [![Woman sends text message](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/Product_Thumbnail_Comms_SMS-API-0905ed67.png?width=640&format=webp)SMS APIProgrammatically send order status updates and more to your customers.EXPLORE SMS API](https://telnyx.com/products/sms-api) * [![Short Code Image](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/Product_Thumbnail_Comms_Short-Code-fa5fed3c.png?width=640&format=webp)Short CodeUse recognizable short code numbers to send reminders and more to customers and allow them to reply.EXPLORE SHORT CODE](https://telnyx.com/products/sms-short-code) * [![Inference API graphic](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/Inference-011fcc8b.png?width=1696&format=webp)Global NumbersSend friendly last mile delivery alerts to customers from local numbers and allow them to reply.EXPLORE NUMBERS](https://telnyx.com/products/phone-numbers) * [![Alphanumeric Sender ID Image](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/Product_Thumbnail_Comms_Alphanumeric_Sender_ID-847a18f2.png?width=640&format=webp)Alphanumeric Sender IDSend order status updates globally from a customized brand ID.LEARN MORE](https://telnyx.com/products/alphanumeric-sender-id) **Resources** * ### Messaging API documentation for order tracking software Our Messaging API supports SMS messages and MMS from 10DLC, toll free numbers, mobile and more. Learn how to build order status updates for your customers into your application. [Explore docs](https://developers.telnyx.com/) * ### Tutorial: Send an order notification message with Python Learn how to send an order status message programmatically using the Telnyx Messaging API. [Watch tutorial](https://developers.telnyx.com/) * ### Port existing numbers for order tracking Do you have a toll-free or similar number which you would also like to send and receive order updates from? Check out our Hosted SMS guide. [See guide](https://developers.telnyx.com/docs/messaging/messages/hosted-sms) ## Start building today [Sign up](https://telnyx.com/sign-up)[Contact sales](https://telnyx.com/contact-us) ## FAQ ### How can I integrate SMS into my order tracking system or last mile delivery platform? By using the Telnyx Messaging API, you can set and forget order status updates, receive replies from customers and more. ### I have an existing toll-free or customer service number. Can I send messages from it? ### Can customers reply to my order status updates? ### What are some examples of use cases for order status tracking software? ### What if a customer wants to unsubscribe from my messages? ### How much do SMS notifications cost to send? [Start building](https://telnyx.com/sign-up) ### Ask AI * [![GPT](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/chatgpt_icon-ea55e09d.jpeg?width=92&format=webp)](https://chat.openai.com/?q=What makes Telnyx's global network different, breakdown call quality for normal phone calls and voice AI calls.) * [![Claude](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/claude_icon-c7c8eef3.webp?width=92&format=webp)](https://claude.ai/new?q=What makes Telnyx's global network different, breakdown call quality for normal phone calls and voice AI calls.) * [![Perplexity](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/perplexity_icon-cd5b74f1.webp?width=92&format=webp)](https://www.perplexity.ai/search?q=What makes Telnyx's global network different, breakdown call quality for normal phone calls and voice AI calls.) * [![Gemini](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/gemini_icon-4ff1cbf4.webp?width=92&format=webp)](https://www.google.com/search?udm=50&aep=11&q=What makes Telnyx's global network different, breakdown call quality for normal phone calls and voice AI calls.) * [![Grok](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/grok_icon-e588e5bd.webp?width=92&format=webp)](https://x.com/i/grok?text=What makes Telnyx's global network different, breakdown call quality for normal phone calls and voice AI calls.)