--- title: Granular debugging and reporting for ultimate control canonical: https://telnyx.com/use-cases/self-service-debugging --- # Granular debugging and reporting for ultimate control **Use Case** # Self-service debugging **About** ## Don't be a passive participant when it comes to comms It should be easy to find issues with your communications, even if you're not a telephony expert or a developer. We built intuitive debugging tools into the Mission Control Portal to give you complete transparency over your communications—you never have to wait on a support ticket to get answers on basic issues. Increase your operational efficiency and provide a superior customer experience with self-service access to CDRs, MDrs and QoS reports and more from Telnyx. ## Benefits ## In-depth reporting Quality of service metrics are available for each RTP media stream on voice calls to see where the issues lie. 3 ## Days to retrieve QoS reports on all calls ## Advanced call flow inspection Export callflows in PCAP or txt format for advanced packet inspection or sharing with your team. 2 ## Ways to look at your callflows **How It Works** 1. **1** ### Sign up for Mission Control and set-up Get started with Telnyx SIP Trunking or voice and fax applications. Once you’re talking, texting or faxing we’ll start collecting data for analysis. 2. **2** ### Dive deeper into complex SIP debugging Use our purpose-built debugging tools to understand where issues lie with your SIP connections or communications applications. 3. **3** ### Iterate, improve, stay resilient Once you know the problem, the solution is always clearer. Our tools help you build smarter applications to minimize downtime. 4. **4** ### 24/7 support if you need it Check out our support documentation for a full list of our advanced debugging features and learn how to take full advantage of them. If you need some extra help, our support team is just a click away—24/7/365. Products ## Tools to help you build smarter communications [See all products](https://telnyx.com/products) * [![Flow graphic](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/Product_Detail_Hero_Flow--2--40c649d9.png?width=1696&format=webp)SIP TrunkingQoS reports can help you understand MOS, jitter and packet loss. EXPLORE SIP TRUNKING](https://telnyx.com/products/sip-trunks) * [![Telnyx Cloud Storage Product Animation](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/Product_Thumbnail_Storage_Storage-bdc04c52.png?width=640&format=webp)Voice APIInspect call logs from Voice API applications along with TeXML functionality.EXPLORE VOICE API](https://telnyx.com/products/voice-api) * [![Fax API Image](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/Product_Thumbnail_Comms_Fax-API-dd510660.png?width=640&format=webp)Fax APIUse our webhook logging tools to see events that have been delivered in your Fax applications.EXPLORE FAX API](https://telnyx.com/products/fax-api) **Resources** * ### Debugging tools in Mission Control Explore our full suite of debugging tools that are at your fingertips in Mission Control. [Read article](https://telnyx.com/resources/mission-control-debugging) * ### Advanced SIP debugging Telnyx worked with open-source research and development specialists at QXIP to develop an advanced SIP debugging tool. [Read article](https://telnyx.com/resources/telnyx-qxip-sip-debugging) * ### Debugging API-based apps See how you can easily debug your communications in the Mission Control Portal, so you can build your apps with confidence. [Watch video](https://telnyx.com/resources/debug-fax-texml-portal) ## Ready to debug with ease? [Sign up](https://telnyx.com/sign-up)[Contact sales](https://telnyx.com/contact-us) ## FAQ ### What are QoS reports? Quality of Service (QoS) reports help users troubleshoot call quality issues that may arise during voice calls. Reports are based on RTCP reports that are sent between SIP devices and Telnyx. ### What metrics do QoS reports display? ### What debugging tools are available in the portal? ### Where can I find debugging tools in the portal? [Start building](https://telnyx.com/sign-up) ### Ask AI * [![GPT](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/chatgpt_icon-ea55e09d.jpeg?width=92&format=webp)](https://chat.openai.com/?q=What makes Telnyx's global network different, breakdown call quality for normal phone calls and voice AI calls.) * [![Claude](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/claude_icon-c7c8eef3.webp?width=92&format=webp)](https://claude.ai/new?q=What makes Telnyx's global network different, breakdown call quality for normal phone calls and voice AI calls.) * [![Perplexity](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/perplexity_icon-cd5b74f1.webp?width=92&format=webp)](https://www.perplexity.ai/search?q=What makes Telnyx's global network different, breakdown call quality for normal phone calls and voice AI calls.) * [![Gemini](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/gemini_icon-4ff1cbf4.webp?width=92&format=webp)](https://www.google.com/search?udm=50&aep=11&q=What makes Telnyx's global network different, breakdown call quality for normal phone calls and voice AI calls.) * [![Grok](https://d2efw2akbx8gaf.cloudfront.net/https://dotcom-payload-assets-prod.s3.us-east-1.amazonaws.com/cms-media/grok_icon-e588e5bd.webp?width=92&format=webp)](https://x.com/i/grok?text=What makes Telnyx's global network different, breakdown call quality for normal phone calls and voice AI calls.)