Communications Is Broken

Help us fix it by building the next generation phone company

line
line

We build infrastructure, tools and products that work to enable human connections and spread ideas across the globe

We’re building distributed software and networks to provide reliable, secure and innovative communication services to our users.

Elixir EngineerChicago IL or Remote

Job Description:

About Telnyx

Telnyx is building the global telco of the future. We have deployed an international private software-defined network, with multiple tier-1 interconnects, leveraging all major cloud service providers to deliver a voice and messaging solution with carrier-grade reliability. We sell our services in a totally automated fashion, allowing our users to programmatically scale their voice and messaging on-demand.

In addition to providing service and software in major North American and European markets, we are expanding to Asia and are developing a wireless product that will provide licensed spectrum access to our infrastructure.

Telnyx has forty employees (75% engineers) between our Chicago, IL office, Dublin, Ireland office and remote team. We have actual revenue traction, meaningful sequential monthly growth, and a massive addressable market.

Here is a link to a video describing some of the projects that our Engineering team is currently working on. 

Joining Our Team

At Telnyx, we are working to globally democratize access to real-time communications over the internet. We are building a future where voice, messaging, and wireless services can act as building blocks to facilitate high-fidelity, secure, and modern modes of communication.

No matter where you're based, or which team you work on, you’ll be part of a group of people working together to build solutions to mission-critical problems and a company that values the very best ideas. People rely on our products to communicate daily, which means they rely on us to build things with a high degree of resiliency and reliability.

We are looking for an experienced Developer who wants to learn and master functional programming with Elixir, Phoenix, and the Erlang VM. You’ll be working on some large-scale, fault-tolerant systems that power communications for millions of people worldwide. In this role you’ll work with an experienced team of 20+ talented engineers.

We’re serious about building one of the best startup teams in Chicago. As developers ourselves we know that great teams are 5x more productive than mediocre ones. We’re looking for the kind of person who is energized by being in a fast-paced environment that values innovation. We love hard technology problems and so should you.

Required Experience

  • 3+ years of professional software development experience with either Ruby or a functional programming language (Clojure, Erlang, etc)
  • Experience programming in a Linux environment
  • Experience with the Agile Development (Kanban, Scrum) process centered around git, continuous integration, and heavy testing
  • Experience with concurrency and a service oriented architectures, preferably in a microservices pattern with async message bus
  • Degree in CS or equivalent experience
  • Bonus: Exposure to Docker and Consul

Benefits

  • Highly competitive salary and bonus
  • Equity ownership in the company
  • Top notch laptop, dual monitors, Shure headphones, and Steelcase furniture
  • Healthy and delicious in-office meal options and a delivery laundry service
  • A personal budget to purchase books, attend conferences, and take relevant courses
  • Small, agile team that is dedicated to creating impact, continuous learning, and hard-work

Our Guiding Principles

We wrote these principles to be actionable, to inform decision-making and to provide a sense of what’s important and what’s right. We live our values every day. They guide how we hire, train, measure and reward each other.

Stay gritty

Do more with less. We are creative problem solvers that always use constraints to our advantage.

Leverage the experience of others

Avoid unnecessary detours by learning from the mistakes and successes of others. Those who do not learn from history are destined to repeat it.

Improve continually

Perfection is the enemy of progress. Always ask “why.” Think big, start small, collect data, and iterate quickly.

Work together

Seek exponential gains in our work by improving the lives of colleagues and customers.

Practice diligence

Measure twice and cut once. Plan thoughtfully, always have someone double-check your work, and take deliberate action.

Spread integrity

Be transparent and honest. Give direct feedback.

Take action

Err on the side of action.No one is above any task; take ownership and get things done.

Think forward

Always think about what you can do today to put the company in the best position in the future.

apply Hide Details

Junior DevOpsChicago, IL

Job Description:

About Telnyx

Telnyx is building the global telco of the future. We have deployed an international private software-defined network, with multiple tier-1 interconnects, leveraging all major cloud service providers to deliver a voice and messaging solution with carrier-grade reliability. We sell our services in a totally automated fashion, allowing our users to programmatically scale their voice and messaging on-demand.

In addition to providing service and software in major North American and European markets, we are expanding to Asia and are developing a wireless product that will provide licensed spectrum access to our infrastructure.

Telnyx has forty employees (75% engineers) between our Chicago, IL office, Dublin, Ireland office and remote team. We have actual revenue traction, meaningful sequential monthly growth, and a massive addressable market.

Here is a link to a video describing some of the projects that our Engineering team is currently working on. 

Joining Our Team

At Telnyx, we are working to globally democratize access to real-time communications over the internet. We are building a future where voice, messaging, and wireless services can act as building blocks to facilitate high-fidelity, secure, and modern modes of communication.

No matter where you're based, or which team you work on, you’ll be part of a group of people working together to build solutions to mission-critical problems and a company that values the very best ideas. People rely on our products to communicate daily, which means they rely on us to build things with a high degree of resiliency and reliability.

We are looking for a self-motivated, multi-tasking, problem solver that is capable of delivering world class solutions. By creating and driving Information Technology decisions, you will be a critical asset for all teams in the business. Concurrently, you will be exposed to many of the disciplines, allowing personal growth and development. We’re looking for the kind of person who is energized by being in a fast-paced environment that values innovation.
.

Your Responsibilities

  • Maintain, develop and deploy laptop images for Linux, Windows and OS X.
  • User management across the organization with Active Directory, FreeIPA and Okta
  • Provide in-depth and personal technical support to our employees in person, through phone, live chat and ticketing system.
  • Monitor, maintain and improve our internal infrastructure, employee workstations and technical assets.
  • Manage conference rooms, A/V collaboration tools, digital signage, IoT devices and security systems.
  • Manage application licensing, deployment, evaluation and contracting.
  • Create, maintain and improve technical documentation.
  • Assist in software releases and bug identification.
  • Drive decisions and work streams across all aspects of the company.

What we are looking for

  • Technical support experience
  • Ability to multitask effectively
  • Experience with Linux, Windows, and OS X
  • High troubleshooting ability
  • Self motivated and results driven
  • Excellent written and verbal communication skills
  • Ability to be detailed with our technical products and systems
  • Positive attitude and the ability to build rapport with a variety of people

What's nice to have

  • SSO/Okta management
  • Active Directory
  • Linux CLI familiarity
  • Programmatic and automation skills

Benefits

  • Highly competitive salary and bonus
  • Equity ownership in the company
  • Top notch laptop, dual monitors, Shure headphones, and Steelcase furniture
  • Healthy and delicious in-office meal options and a delivery laundry service
  • A personal budget to purchase books, attend conferences, and take relevant courses
  • Small, agile team that is dedicated to creating impact, continuous learning, and hard-work

Our Guiding Principles

We wrote these principles to be actionable, to inform decision-making and to provide a sense of what’s important and what’s right. We live our values every day. They guide how we hire, train, measure and reward each other.

Stay gritty

Do more with less. We are creative problem solvers that always use constraints to our advantage.

Leverage the experience of others

Avoid unnecessary detours by learning from the mistakes and successes of others. Those who do not learn from history are destined to repeat it.

Improve continually

Perfection is the enemy of progress. Always ask “why.” Think big, start small, collect data, and iterate quickly.

Work together

Seek exponential gains in our work by improving the lives of colleagues and customers.

Practice diligence

Measure twice and cut once. Plan thoughtfully, always have someone double-check your work, and take deliberate action.

Spread integrity

Be transparent and honest. Give direct feedback.

Take action

Err on the side of action.No one is above any task; take ownership and get things done.

Think forward

Always think about what you can do today to put the company in the best position in the future.

 

apply Hide Details

Python EngineerChicago, IL

Job Description:

About Telnyx

Telnyx is building the global telco of the future. We have deployed an international private software-defined network, with multiple tier-1 interconnects, leveraging all major cloud service providers to deliver a voice and messaging solution with carrier-grade reliability. We sell our services in a totally automated fashion, allowing our users to programmatically scale their voice and messaging on-demand.

In addition to providing service and software in major North American and European markets, we are expanding to Asia and are developing a wireless product that will provide licensed spectrum access to our infrastructure.

Telnyx has forty employees (75% engineers) between our Chicago, IL office, Dublin, Ireland office and remote team. We have actual revenue traction, meaningful sequential monthly growth, and a massive addressable market.

Joining Our Team

At Telnyx, we’re working to globally democratize access to real-time communications over the internet. We’re building a future where voice, messaging, and wireless services can act as building blocks to facilitate high-fidelity, secure, and modern modes of communication.

No matter where you're based, or which team you work on, you’ll be part of a group of people working together to build solutions to mission-critical problems and a company that values the very best ideas. People rely on our products to communicate daily, which means they rely on us to build things with a high degree of resiliency and reliability.

The Role

As a Python Engineer at Telnyx, you will deploy groundbreaking applications to solve our customers’ hardest problems. Projects often start with a nebulous question and our Engineers lead the way in developing a solution, from high-level system design and prototyping to application development and data integration. As a Telnyx software engineer, you leverage everything around you: Telnyx products, open source technologies, and anything you and your team can build to drive real impact.
 
You work with users around the globe, where you help our customers by solving their communications challenges. Each mission presents different challenges, from the regulatory environment to the nature of the data to the user population. You will work to accommodate all aspects of an environment to drive real technical outcomes.

In this role, you will:

  • Build Python products for the delivery of mission-critical global communications. These products are latency sensitive and must handle data at scale, all while maintaining an intuitive user experience.
  • Create tools to automate critical aspects of production systems.

What we value:

  • Strong engineering background, preferred in fields such as Computer Science, Mathematics, Software Engineering, Physics.
  • Demonstrated ability to continuously learn, work independently, and make decisions with minimal supervision. You understand that making mistakes means you’re learning, and you actively seek opportunities to grow and develop.
  • You want to work on software that is changing the world and you're passionate about creating intuitive, scalable products that magnify the analytical capabilities of our users. 
  • Familiarity with Twisted and Go is a plus.
  • Experience building and operating scalable infrastructure software or distributed systems.
  • Experience with large-scale production databases and major cloud services.
  • Familiarity with micro-service architectures.
  • Highly proficient in a Linux environment. 
  • Experience with PostgreSQL.
  • Experience working with message queues (RabbitMQ).
  • Unit testing (we don’t do TDD, but we like coverage - a lot).

Technologies we use

  • A variety of languages including Python, Java, Elixir, Scala, Go, Angular, and React.
  • Open-source technologies like Cassandra, Spark, and ElasticSearch.
  • Industry-standard build tooling, including Docker, Consul, Jenkins, Ansible, and Github.

Our Guiding Principles

We wrote these principles to be actionable, to inform decision-making and to provide a sense of what’s important and what’s right. We live our values every day. They guide how we hire, train, measure and reward each other.

Stay gritty

Do more with less. We are creative problem solvers that always use constraints to our advantage.

Leverage the experience of others

Avoid unnecessary detours by learning from the mistakes and successes of others. Those who do not learn from history are destined to repeat it.

Improve continually

Perfection is the enemy of progress. Always ask “why.” Think big, start small, collect data, and iterate quickly.

Work together

Seek exponential gains in our work by improving the lives of colleagues and customers.

Practice diligence

Measure twice and cut once. Plan thoughtfully, always have someone double-check your work, and take deliberate action.

Spread integrity

Be transparent and honest. Give direct feedback.

Take action

Err on the side of action.No one is above any task; take ownership and get things done.

Think forward

Always think about what you can do today to put the company in the best position in the future.

apply Hide Details

QA Automation EngineerChicago IL

Job Description:

Telnyx is a communications provider based in Chicago. Our core product is a real-time communication platform that enables developers and application providers to easily integrate voice and messaging into their products. Communications distributed through our platform are transferred via a private network we developed across all the major cloud service providers delivering higher quality and improved security as compared to the public internet.

Telnyx is looking for a motivated QA Automation Engineer to lead our testing efforts. You'll be responsible for designing testing requirements, working across teams to drive consistency of testing process, writing automated tests, and performing manual testing when needed. You'll maintain our bug tracking process and track quality metrics while being the advocate for QA within the organization.

We’re serious about building one of the best startup teams in Chicago. We’re looking for the kind of person who is energized by a fast-paced environment that values innovation.

Sounds interesting? If so, we'd love to meet!

Required Experience

  • 3+ years of automated test development experience
  • Comfortable with Python, message queues, and databases (writing SQL for data verification purposes)
  • Strong knowledge of automated test methodologies is essential, including automated test script development, automated test tool/utility development, and participation in establishment of an automated testing framework
  • Experience with performance and load testing
  • Experience with DevOps, Jenkins, continuous integration experience, GitHub and Docker
  • Bachelor’s degree in Computer Science or a related technical field

Benefits

  • Highly competitive salary and bonus
  • Equity ownership in the company
  • Flexible vacation policy
  • Choice of laptop. Dual monitors, Shure headphones, and Steelcase furniture
  • Healthy and delicious in-office meals: breakfast, lunch and dinner.
  • Delivery laundry service
  • A personal budget to purchase books, attend conferences, and take relevant courses
apply Hide Details

Senior Product ManagerChicago, IL

Job Description:

About Telnyx

Telnyx is building the global telco of the future. We have deployed an international private software-defined network, with multiple tier-1 interconnects, leveraging all major cloud service providers to deliver a voice and messaging solution with carrier-grade reliability. We sell our services in a totally automated fashion, allowing our users to programmatically scale their voice and messaging on-demand over web interfaces and APIs.

In addition to providing service and software in major North American and European markets, we are expanding to Asia and are developing a wireless product that will provide licensed spectrum access to our infrastructure.

Telnyx has over 3,000 enterprise customers and forty employees (75% engineers) between our Chicago, IL office, Dublin, Ireland offices. We have actual revenue traction, meaningful sequential monthly growth, and a massive addressable market.

Here is a link to a video describing some of the projects that our Engineering team is currently working on. 

Joining Our Team

At Telnyx, we’re working to globally democratize access to real-time communications over the internet. We’re building a future where voice, messaging, and wireless services can act as building blocks to facilitate high-fidelity, secure, and modern modes of communication.

No matter where you're based, or which team you work on, you’ll be part of a group of people working together to build solutions to mission-critical problems and a company that values the very best ideas. People rely on our products to communicate daily, which means they rely on us to build things with a high degree of resiliency and reliability.

The Role

Product Managers are technology generalists who span many disciplines: user research, information architecture, prototyping, ideation, interaction design, and sometimes software architecture. Our artifacts come in many different forms and fidelities. We draw a lot, and we write a lot. We prototype with paper and Sharpies, JavaScript, After Effects, and Keynote. We visit our users, listen, investigate, learn, and ideate. We rigorously share and promote our ideas with the engineering team and constantly incorporate feedback and critique.

Sometimes we’re out in front, exploring brand-new problem spaces, figuring out what to build. And sometimes we’re deep in the details of micro-interactions, figuring out how to build it. We lead feature teams in design exercises ranging from day-long design studios to week-long engineering sprints.

The Telnyx Product Management team is responsible for creating the human experience of using our software. You will be responsible for building integrated, scalable, and robust global applications. We are currently looking for an experienced, insightful, forward-thinking Product Manager with a strong ability to design and execute transformative communications products that power the enterprise.

Our Team & Who You Will Work With

Jason Craft

Alex Lee

Alex Puglis

Gianni Vialetto

Sua Yoo

Jason Brackins

In This Role, You Will:

  • Lead the ideation, technical development, and launch of innovative product features
  • Drive product development from small features to entirely new products
  • Work hands-on with designers and engineers to implement and build new features that meet our standards of simplicity and quality
  • Maximize efficiency in a constantly evolving environment where the process is fluid and creative solutions are the norm
  • Define and analyze metrics that inform the success of products
  • Drive product development on an aggressive timeline with a team of world-class engineers and designers
  • Develop and maintain a well-coordinated internal relationship with key decision makers and with the wider organization
  • Understand Telnyx’s strategic and competitive position and deliver products that are recognized best in the industry

What We Value:

  • Leader that can work in a cross-functional capacity within a dynamic, rapidly changing environment. Demonstrated capacity to partner closely with Product Management and Engineering teams.
  • Demonstrated capacity to communicate large-scale concepts.
  • Experience in a fast-paced, entrepreneurial, start-up environment and executing large-scale projects.
  • Comfort interfacing with customer and vendors.
  • 3+ years product management, product design, or software engineering experience.
  • 3+ years of experience in technical architecture of web applications and/or other technical products.
  • 2+ years experience of being involved in designing user interfaces.

Benefits

  • Highly competitive salary and bonus
  • Equity ownership in the company
  • Top notch laptop, dual monitors, Shure headphones, and Steelcase furniture
  • Healthy and delicious in-office meal options and a delivery laundry service
  • A personal budget to purchase books, attend conferences, and take relevant courses
  • Small, agile team that is dedicated to creating impact, continuous learning, and hard-work

Our Guiding Principles

We wrote these principles to be actionable, to inform decision-making and to provide a sense of what’s important and what’s right. We live our values every day. They guide how we hire, train, measure and reward each other.

Stay gritty

Do more with less. We are creative problem solvers that always use constraints to our advantage.

Leverage the experience of others

Avoid unnecessary detours by learning from the mistakes and successes of others. Those who do not learn from history are destined to repeat it.

Improve continually

Perfection is the enemy of progress. Always ask “why.” Think big, start small, collect data, and iterate quickly.

Work together

Seek exponential gains in our work by improving the lives of colleagues and customers.

Practice diligence

Measure twice and cut once. Plan thoughtfully, always have someone double-check your work, and take deliberate action.

Spread integrity

Be transparent and honest. Give direct feedback.

Take action

Err on the side of action.No one is above any task; take ownership and get things done.

Think forward

Always think about what you can do today to put the company in the best position in the future.

apply Hide Details

Software EngineerChicago, IL - Dublin, Ireland - Remote

Job Description:

About Telnyx

Telnyx is building the global telco of the future. We have deployed an international private software-defined network, with multiple tier-1 interconnects, leveraging all major cloud service providers to deliver a voice and messaging solution with carrier-grade reliability. We sell our services in a totally automated fashion, allowing our users to programmatically scale their voice and messaging on-demand.

In addition to providing service and software in major North American and European markets, we are expanding to Asia and are developing a wireless product that will provide licensed spectrum access to our infrastructure.

Telnyx has forty employees (75% engineers) between our Chicago, IL office, Dublin, Ireland office and remote team. We have actual revenue traction, meaningful sequential monthly growth, and a massive addressable market.

Here is a link to a video describing some of the projects that our Engineering team is currently working on. 

Joining Our Team

At Telnyx, we’re working to globally democratize access to real-time communications over the internet. We’re building a future where voice, messaging, and wireless services can act as building blocks to facilitate high-fidelity, secure, and modern modes of communication.

No matter where you're based, or which team you work on, you’ll be part of a group of people working together to build solutions to mission-critical problems and a company that values the very best ideas. People rely on our products to communicate daily, which means they rely on us to build things with a high degree of resiliency and reliability.

The Role

Our engineers are involved in all parts of the product lifecycle: idea generation, design, prototyping, planning, execution, and shipping. Our work starts with brainstorming to discover, explore, and understand our customer’s greatest challenges. Then we code. Finally, we continuously ship and iterate on products that have a direct impact on businesses’ everyday communication. As a Software Engineer, you will build products for that deal in delivering real-time communications globally with massive data sets.

Technologies We Use

  • A variety of languages including Python, Java and Elixir for backend and React and Angular for frontend.
  • Open-source technologies like Cassandra, Spark, ElasticSearch, and FreeSWITCH.
  • Industry-standard build tooling, including Docker and Github.

What We Value

  • Strong engineering background, preferred in fields such as Computer Science, Mathematics, Software Engineering, Physics.
  • Familiarity with data structures, storage systems, cloud infrastructure, front-end frameworks, and other technical tools.
  • Proficiency with programming languages such as Java, C++, Python, JavaScript, or similar languages. You are a strong coder—regardless of which language you use or how you learned it, we’re looking for people who can write clean, effective code.
  • Ability to work effectively in teams of technical and non-technical individuals. You enjoy collaboration with others.
  • Skill and comfort working in a rapidly changing environment with dynamic objectives and iteration with users.
  • Demonstrated ability to continuously learn, work independently, and make decisions with minimal supervision. You understand that making mistakes means you’re learning.
  • You want to work on software that is changing the world and you're passionate about creating intuitive, scalable, and highly distributed products.

Our Guiding Principles

We wrote these principles to be actionable, to inform decision-making and to provide a sense of what’s important and what’s right. We live by our values every day. They guide how we hire, train, measure and reward each other.

Stay gritty

Do more with less. We are creative problem solvers that always use constraints to our advantage.

Leverage the experience of others

Avoid unnecessary detours by learning from the mistakes and successes of others. Those who do not learn from history are destined to repeat it.

Improve continually

Perfection is the enemy of progress. Always ask “why.” Think big, start small, collect data, and iterate quickly.

Work together

Seek exponential gains in our work by improving the lives of colleagues and customers.

Practice diligence

Measure twice and cut once. Plan thoughtfully, always have someone double-check your work, and take deliberate action.

Spread integrity

Be transparent and honest. Give direct feedback.

Take action

Err on the side of action.No one is above any task; take ownership and get things done.

Think forward

Always think about what you can do today to put the company in the best position in the future.

apply Hide Details

We’re using a technology-first and data-driven approach to deliver a higher quality service for lower costs.

Engineering Recruitment ManagerChicago IL

Job Description:

About Telnyx

Telnyx is building the global telco of the future. We have deployed an international private software-defined network, with multiple tier-1 interconnects, leveraging all major cloud service providers to deliver a voice and messaging solution with carrier-grade reliability. We sell our services in a totally automated fashion, allowing our users to programmatically scale their voice and messaging on-demand.

In addition to providing service and software in major North American and European markets, we are expanding to Asia and are developing a wireless product that will provide licensed spectrum access to our infrastructure.

Telnyx has forty employees (75% engineers) between our Chicago, IL office, Dublin, Ireland office and remote team. We have actual revenue traction, meaningful sequential monthly growth, and a massive addressable market.

Joining Our Team

At Telnyx, we’re working to globally democratize access to real-time communications over the internet. We’re building a future where voice, messaging, and wireless services can act as building blocks to facilitate high-fidelity, secure, and modern modes of communication.

No matter where you're based, or which team you work on, you’ll be part of a group of people working together to build solutions to mission-critical problems and a company that values the very best ideas. People rely on our products to communicate daily, which means they rely on us to build things with a high degree of resiliency and reliability.

The Role

As the Engineering Recruitment Manager at Telnyx, you’ll play a key role in helping shape the organization's future by collaborating with colleagues across the company to consistently identify and attract the best people to our team. You will be challenged to think creatively about how to drive hiring results. You will lead the team that’s responsible for developing, implementing, and executing a broad recruiting strategy, with a particular emphasis on sourcing high-quality active and passive candidates.

In this role, you will:

  • Partner with hiring managers and recruiting teammates to develop, implement and manage tactical sourcing strategies for technical positions.
  • Build job descriptions and develop posting strategies for maximum exposure.
  • Automate and manage the pipeline of candidates from the first touch through the first day at Telnyx.
  • Perform outreach to prospective applicants to generate interest in Telnyx and open positions.
  • Screen and qualify prospective applicants.

What we value:

  • BA/BS or equivalent experience.
  • 3+ years of recruiting experience in a technology environment.
  • Ability to consistently offer innovative solutions to recruiting challenges within the broader context of the organization's priorities and approach to problem-solving.
  • Extraordinary communication and interpersonal skills.
  • Experience with an applicant tracking solution (ATS).

Our Guiding Principles

We wrote these principles to be actionable, to inform decision-making and to provide a sense of what’s important and what’s right. We live by our values every day. They guide how we hire, train, measure and reward each other.

Stay gritty

Do more with less. We are creative problem solvers that always use constraints to our advantage.

Leverage the experience of others

Avoid unnecessary detours by learning from the mistakes and successes of others. Those who do not learn from history are destined to repeat it.

Improve continually

Perfection is the enemy of progress. Always ask “why.” Think big, start small, collect data, and iterate quickly.

Work together

Seek exponential gains in our work by improving the lives of colleagues and customers.

Practice diligence

Measure twice and cut once. Plan thoughtfully, always have someone double-check your work, and take deliberate action.

Spread integrity

Be transparent and honest. Give direct feedback.

Take action

Err on the side of action.No one is above any task; take ownership and get things done.

Think forward

Always think about what you can do today to put the company in the best position in the future.

apply Hide Details

Operations Coordinator (Executive Assistant)Chicago, IL

Job Description:

About Telnyx

Telnyx is building the global telco of the future. We have deployed an international private software-defined network, with multiple tier-1 interconnects, leveraging all major cloud service providers to deliver a voice and messaging solution with carrier-grade reliability. We sell our services in a totally automated fashion, allowing our users to programmatically scale their voice and messaging on-demand.

In addition to providing service and software in major North American and European markets, we are expanding to Asia and are developing a wireless product that will provide licensed spectrum access to our infrastructure.

Telnyx has forty employees (75% engineers) between our Chicago, IL office, Dublin, Ireland office and remote team. We have actual revenue traction, meaningful sequential monthly growth, and a massive addressable market.

Joining Our Team

At Telnyx, we are working to globally democratize access to real-time communications over the internet. We are building a future where voice, messaging, and wireless services can act as building blocks to facilitate high-fidelity, secure, and modern modes of communication.

No matter where you're based, or which team you work on, you’ll be part of a group of people working together to build solutions to mission-critical problems and a company that values the very best ideas. People rely on our products to communicate daily, which means they rely on us to build things with a high degree of resiliency and reliability.

Telnyx is a next-generation Voice over IP (VoIP) provider based out of Chicago. We’ve built a private network using a ‘software first’ approach by leveraging bleeding edge and open source software on top of all the major cloud service providers. We are focused on building a real-time communication platform for developers and application providers to easily integrate voice into their products. Telnyx is venture backed and one of the fastest growing startups in Chicago.

The Operations Coordinator will undertake a variety of day-to-day office and clerical tasks being an integral part of the BizOps team.  You will carry out administrative duties with accuracy and speed ensuring maximum productivity.  The ideal candidate for this position is someone who loves being the Jill-of-all-trades handling multiple projects with ease and efficiency.

RESPONSIBILITIES
  • Manage the calendars of the CEO/COO 
  • Assist in coordinating and scheduling candidate interviews
  • Receive, distribute and ship packages
  • Maintain inventory of office supplies and snacks / beverages
  • Greet guests in the reception area and direct them to meeting rooms while providing a high level of hospitality
  • Answer phones and direct calls to proper departments while taking messages when needed
  • Ad hoc projects as needed

REQUIRED SKILLS & EXPERIENCE

  • Bachelors degree
  • 2+ years of complex calendar management experience
  • Excellent written and verbal communication skills
  • Ability to tackle projects with a sense of urgency, be proactive, and have a service-oriented mindset
  • Strong organizational and time-management skills and having the ability to prioritize and multi-task
  • Strong competency in Gmail and Google calendar
  • Proficiency with MS Word and Excel
  • Strong sense of discretion and professionalism

BENEFITS

  • Highly competitive salary and bonus
  • Equity ownership in the company
  • Top notch laptop, dual monitors, Shure headphones, and Steelcase furniture
  • Healthy and delicious in-office meal options and a delivery laundry service
  • A personal budget to purchase books, attend conferences, and take relevant courses
  • Small, agile team that is dedicated to creating impact, continuous learning, and hard-work

Our Guiding Principles

We wrote these principles to be actionable, to inform decision-making and to provide a sense of what’s important and what’s right. We live our values every day. They guide how we hire, train, measure and reward each other.

Stay gritty

Do more with less. We are creative problem solvers that always use constraints to our advantage.

Leverage the experience of others

Avoid unnecessary detours by learning from the mistakes and successes of others. Those who do not learn from history are destined to repeat it.

Improve continually

Perfection is the enemy of progress. Always ask “why.” Think big, start small, collect data, and iterate quickly.

Work together

Seek exponential gains in our work by improving the lives of colleagues and customers.

Practice diligence

Measure twice and cut once. Plan thoughtfully, always have someone double-check your work, and take deliberate action.

Spread integrity

Be transparent and honest. Give direct feedback.

Take action

Err on the side of action.No one is above any task; take ownership and get things done.

Think forward

Always think about what you can do today to put the company in the best position in the future.

apply Hide Details

We’re enabling more people to access Telnyx’s real-time communication tools and services as easily as possible.

Business Development RepresentativeChicago, IL

Job Description:

About Telnyx

Telnyx is building the global telco of the future. We have deployed an international private software-defined network, with multiple tier-1 interconnects, leveraging all major cloud service providers to deliver a voice and messaging solution with carrier-grade reliability. We sell our services in a totally automated fashion, allowing our users to programmatically scale their voice and messaging on-demand.

In addition to providing service and software in major North American and European markets, we are expanding to Asia and are developing a wireless product that will provide licensed spectrum access to our infrastructure.

Telnyx has forty employees (75% engineers) between our Chicago, IL office, Dublin, Ireland office and remote team. We have actual revenue traction, meaningful sequential monthly growth, and a massive addressable market.

Joining Our Team

At Telnyx, we’re working to globally democratize access to real-time communications over the internet. We’re building a future where voice, messaging, and wireless services can act as building blocks to facilitate high-fidelity, secure, and modern modes of communication.

No matter where you're based, or which team you work on, you’ll be part of a group of people working together to build solutions to mission-critical problems and a company that values the very best ideas. People rely on our products to communicate daily, which means they rely on us to build things with a high degree of resiliency and reliability.

The Role

Our Business Development Representatives uncover new business opportunities through identifying and developing relationships with potential customers. The Business Development Representative is responsible for initiating the sales cycle and making the first impression with prospective customers. Using cold calls, emails and social outreach, you will contact decision makers, qualify business opportunities and spark the initial interest in Telnyx.

We are looking for quota-driven “hunters” that possess critical thinking abilities and a curiosity towards technical solutions. You will be tasked with quickly learning and understanding a complex industry so as to effectively communicate the Telnyx value proposition. Ultimately, you will work closely with Telnyx’s growth team and play a fundamental role in boosting sales and driving Telnyx’s long-term success.

In this role, you will:

  • Source new sales opportunities through lead follow-up, outbound cold calls and emails
  • Qualify inbound leads from marketing campaigns
  • Proactively seek new business opportunities in the market
  • Set up meetings between prospective customers and Account Executives
  • Develop sales approaches and pitches that speak to the customer’s needs, concerns, and objectives
  • Effectively communicate our value proposition and develop professional relationships with prospects
  • Document all sales activity in our CRM system (Salesforce) and perform monthly and quarterly forecasting tasks
  • Participate in ongoing training and stay up-to-date with new products and services
  • Understand Telnyx’s goal and purpose to continually enhance the company’s performance.

What we value:

  • 2+ years of sales or marketing experience (SaaS experience a benefit)
  • Excellent verbal and written communication, listening and interpersonal skills.
  • A strong phone presence with a knack for building rapport quickly and establishing trust
  • Hands-on experience with outbound sales techniques (prospecting, cold calling, emailing, etc.)
  • Technical aptitude to quickly assimilate the technical knowledge
  • Previous experience telemarketing, cold-calling and setting appointments/closing sales via telephone is preferred.

Our Guiding Principles

We wrote these principles to be actionable, to inform decision-making and to provide a sense of what’s important and what’s right. We live by our values every day. They guide how we hire, train, measure and reward each other.

Stay gritty

Do more with less. We are creative problem solvers that always use constraints to our advantage.

Leverage the experience of others

Avoid unnecessary detours by learning from the mistakes and successes of others. Those who do not learn from history are destined to repeat it.

Improve continually

Perfection is the enemy of progress. Always ask “why.” Think big, start small, collect data, and iterate quickly.

Work together

Seek exponential gains in our work by improving the lives of colleagues and customers.

Practice diligence

Measure twice and cut once. Plan thoughtfully, always have someone double-check your work, and take deliberate action.

Spread integrity

Be transparent and honest. Give direct feedback.

Take action

Err on the side of action.No one is above any task; take ownership and get things done.

Think forward

Always think about what you can do today to put the company in the best position in the future.

apply Hide Details

Customer Success Manager Chicago, IL

Job Description:

About Telnyx

Telnyx is building the global telco of the future. We have deployed an international private software-defined network, with multiple tier-1 interconnects, leveraging all major cloud service providers to deliver a voice and messaging solution with carrier-grade reliability. We sell our services in a totally automated fashion, allowing our users to programmatically scale their voice and messaging on-demand.

In addition to providing service and software in major North American and European markets, we are expanding to Asia and are developing a wireless product that will provide licensed spectrum access to our infrastructure.

Telnyx has forty employees (75% engineers) between our Chicago, IL office, Dublin, Ireland office and remote team. We have actual revenue traction, meaningful sequential monthly growth, and a massive addressable market.

Joining Our Team

At Telnyx, we’re working to globally democratize access to real-time communications over the internet. We’re building a future where voice, messaging, and wireless services can act as building blocks to facilitate high-fidelity, secure, and modern modes of communication.

No matter where you're based, or which team you work on, you’ll be part of a group of people working together to build solutions to mission-critical problems and a company that values the very best ideas. People rely on our products to communicate daily, which means they rely on us to build things with a high degree of resiliency and reliability.

The Role

Our Customer Success Manager advises and guides a wide variety of customers, ensuring they launch Telnyx successfully, adopt it widely and are continually driving business value from Telnyx. The Customer Success Manager will work closely with customers to discover their business needs and challenges and then coach them on the best ways to use Telnyx to solve them. Working closely with Telnyx's growth team, you will provide input into their strategic customer plans, helping them to identify areas where existing customers could improve their use of Telnyx or uncovering new uses for Telnyx amongst their customer portfolio. You are part coach, project manager, consultant and product expert, our Telnyx Customer Success Manager will be continually focused on helping our customers be successful with Telnyx products.

In this role, you will:

  • Onboarding users from new accounts - through implementation to the point of initial value
  • Providing custom training to new users on existing accounts
  • Providing strategic advice for - not only how to use the product - but how to get long-term business value out of Telnyx
  • Scoring accounts based on an in-house scoring system to help prioritize ongoing success efforts
  • Helping to build systems for delivering the best experiences possible at scale
  • Working closely with our technical support team to ensure accounts are getting the proper technical support
  • Support the documentation team with the development of our support docs
  • Building and hosting customer webinars for onboarding and continuing education
  • Adoption of Telnyx by monitoring usage and executing the appropriate response.
  • Maintain high levels of customer engagement and satisfaction with a focus on customer loyalty.
  • Identify common customer challenges and proactively suggest better solutions.
  • Develop and execute upsell and expansion opportunities.
  • Partner closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers.
  • Create customer onboarding assets, adapt existing customer onboarding assets and work with product marketing to refine existing and create new onboarding assets.
  • Help drive customer references and case studies.

What we value:

  • 5+ years of experience in a customer-facing customer success, account management or strategic consulting organization. SaaS experience a benefit.
  • Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption.
  • Strong interpersonal skills and experience building strong internal and external relationships.
  • Proven track record of highly-professional customer service in a fast paced, dynamic environment.
  • Diplomacy, tact, and poise under pressure when working through customer issues.
  • Bachelor’s Degree.

Our Guiding Principles

We wrote these principles to be actionable, to inform decision-making and to provide a sense of what’s important and what’s right. We live by our values every day. They guide how we hire, train, measure and reward each other.

Stay gritty

Do more with less. We are creative problem solvers that always use constraints to our advantage.

Leverage the experience of others

Avoid unnecessary detours by learning from the mistakes and successes of others. Those who do not learn from history are destined to repeat it.

Improve continually

Perfection is the enemy of progress. Always ask “why.” Think big, start small, collect data, and iterate quickly.

Work together

Seek exponential gains in our work by improving the lives of colleagues and customers.

Practice diligence

Measure twice and cut once. Plan thoughtfully, always have someone double-check your work, and take deliberate action.

Spread integrity

Be transparent and honest. Give direct feedback.

Take action

Err on the side of action.No one is above any task; take ownership and get things done.

Think forward

Always think about what you can do today to put the company in the best position in the future.

apply Hide Details

Customer Success Manager - Dublin Dublin, Ireland

Job Description:

About Telnyx

Telnyx is building the global telco of the future. We have deployed an international private software-defined network, with multiple tier-1 interconnects, leveraging all major cloud service providers to deliver a voice and messaging solution with carrier-grade reliability. We sell our services in a totally automated fashion, allowing our users to programmatically scale their voice and messaging on-demand.

In addition to providing service and software in major North American and European markets, we are expanding to Asia and are developing a wireless product that will provide licensed spectrum access to our infrastructure.

Telnyx has forty employees (75% engineers) between our Chicago, IL office, Dublin, Ireland office and remote team. We have actual revenue traction, meaningful sequential monthly growth, and a massive addressable market.

Joining Our Team

At Telnyx, we’re working to globally democratize access to real-time communications over the internet. We’re building a future where voice, messaging, and wireless services can act as building blocks to facilitate high-fidelity, secure, and modern modes of communication.

No matter where you're based, or which team you work on, you’ll be part of a group of people working together to build solutions to mission-critical problems and a company that values the very best ideas. People rely on our products to communicate daily, which means they rely on us to build things with a high degree of resiliency and reliability.

The Role

Our Customer Success Manager advises and guides a wide variety of customers, ensuring they launch Telnyx successfully, adopt it widely and are continually driving business value from Telnyx. The Customer Success Manager will work closely with customers to discover their business needs and challenges and then coach them on the best ways to use Telnyx to solve them. Working closely with Telnyx's growth team, you will provide input into their strategic customer plans, helping them to identify areas where existing customers could improve their use of Telnyx or uncovering new uses for Telnyx amongst their customer portfolio. You are part coach, project manager, consultant and product expert, our Telnyx Customer Success Manager will be continually focused on helping our customers be successful with Telnyx products.

In this role, you will:

  • Onboarding users from new accounts - through implementation to the point of initial value
  • Providing custom training to new users on existing accounts
  • Providing strategic advice for - not only how to use the product - but how to get long-term business value out of Telnyx
  • Scoring accounts based on an in-house scoring system to help prioritize ongoing success efforts
  • Helping to build systems for delivering the best experiences possible at scale
  • Working closely with our technical support team to ensure accounts are getting the proper technical support
  • Support the documentation team with the development of our support docs
  • Building and hosting customer webinars for onboarding and continuing education
  • Adoption of Telnyx by monitoring usage and executing the appropriate response.
  • Maintain high levels of customer engagement and satisfaction with a focus on customer loyalty.
  • Identify common customer challenges and proactively suggest better solutions.
  • Develop and execute upsell and expansion opportunities.
  • Partner closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers.
  • Create customer onboarding assets, adapt existing customer onboarding assets and work with product marketing to refine existing and create new onboarding assets.
  • Help drive customer references and case studies.

What we value:

  • 5+ years of experience in a customer-facing customer success, account management or strategic consulting organization. SaaS experience a benefit.
  • Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption.
  • Strong interpersonal skills and experience building strong internal and external relationships.
  • Proven track record of highly-professional customer service in a fast paced, dynamic environment.
  • Diplomacy, tact, and poise under pressure when working through customer issues.
  • Bachelor’s Degree.

Our Guiding Principles

We wrote these principles to be actionable, to inform decision-making and to provide a sense of what’s important and what’s right. We live by our values every day. They guide how we hire, train, measure and reward each other.

Stay gritty

Do more with less. We are creative problem solvers that always use constraints to our advantage.

Leverage the experience of others

Avoid unnecessary detours by learning from the mistakes and successes of others. Those who do not learn from history are destined to repeat it.

Improve continually

Perfection is the enemy of progress. Always ask “why.” Think big, start small, collect data, and iterate quickly.

Work together

Seek exponential gains in our work by improving the lives of colleagues and customers.

Practice diligence

Measure twice and cut once. Plan thoughtfully, always have someone double-check your work, and take deliberate action.

Spread integrity

Be transparent and honest. Give direct feedback.

Take action

Err on the side of action.No one is above any task; take ownership and get things done.

Think forward

Always think about what you can do today to put the company in the best position in the future.

apply Hide Details

Editorial and Content Marketing ManagerChicago, IL

Job Description:

About Telnyx

Telnyx is building the global telco of the future. We have deployed an international private software-defined network, with multiple tier-1 interconnects, leveraging all major cloud service providers to deliver a voice and messaging solution with carrier-grade reliability. We sell our services in a totally automated fashion, allowing our users to programmatically scale their voice and messaging on-demand.

In addition to providing service and software in major North American and European markets, we are expanding to Asia and are developing a wireless product that will provide licensed spectrum access to our infrastructure.

Telnyx has forty employees (75% engineers) between our Chicago, IL office, Dublin, Ireland office and remote team. We have actual revenue traction, meaningful sequential monthly growth, and a massive addressable market.

Joining Our Team

At Telnyx, we’re working to globally democratize access to real-time communications over the internet. We’re building a future where voice, messaging, and wireless services can act as building blocks to facilitate high-fidelity, secure, and modern modes of communication.

No matter where you're based, or which team you work on, you’ll be part of a group of people working together to build solutions to mission-critical problems and a company that values the very best ideas. People rely on our products to communicate daily, which means they rely on us to build things with a high degree of resiliency and reliability.

The Role

The Editorial and Content Marketing Manager is a central part of the Growth team at Telnyx. Your work is primarily focused on surfacing and securing new business opportunities through the creation of unique and creative content generation. On any given day, you are interviewing engineers for product collateral, drafting market research to help inform strategic initiatives or speaking with customers to generate extremely relevant marketing material. You'll be tasked with preparing documents that effectively communicate the features and benefits of Telnyx’s products. You'll write, edit, and rewrite technical and non-technical text in order to put forward the most compelling content possible.

In this role, you will:

  • Work to craft the messaging, framing, and modes of delivery of our product that will resonate most strongly with a given audience.
  • Shape communications that help grow our business with language and frameworks for telling Telnyx’s story across an organization or conveying complex ideas to a customer audience.
  • Work closely with engineers and other stakeholders to express Telnyx’s impact by defining and crafting creative communications products.

What we value:

  • Strong communication skills (visual, written, etc.). You can distil and synthesize complex concepts to develop compelling narratives and framing for proposals, marketing collateral, critical presentations, and other strategic interactions.
  • Deep interviewing experience. 
  • A collaborative mindset. You thrive in situations with many different people and many different points of view. You're as comfortable with planning and vision-setting as you are with supporting projects led by others. You're open to new ideas and not afraid to learn from failure.
  • Demonstrated project management skills and a love of getting things done, no matter the circumstances.
  • Deep satisfaction with the process of translating technical concepts or jargon into compelling, concise writing.

Our Guiding Principles

We wrote these principles to be actionable, to inform decision-making and to provide a sense of what’s important and what’s right. We live by our values every day. They guide how we hire, train, measure and reward each other.

Stay gritty

Do more with less. We are creative problem solvers that always use constraints to our advantage.

Leverage the experience of others

Avoid unnecessary detours by learning from the mistakes and successes of others. Those who do not learn from history are destined to repeat it.

Improve continually

Perfection is the enemy of progress. Always ask “why.” Think big, start small, collect data, and iterate quickly.

Work together

Seek exponential gains in our work by improving the lives of colleagues and customers.

Practice diligence

Measure twice and cut once. Plan thoughtfully, always have someone double-check your work, and take deliberate action.

Spread integrity

Be transparent and honest. Give direct feedback.

Take action

Err on the side of action.No one is above any task; take ownership and get things done.

Think forward

Always think about what you can do today to put the company in the best position in the future.

apply Hide Details

Marketo Email Marketing Manager - DublinDublin, Ireland

Job Description:

About Telnyx

Telnyx is building the global telco of the future. We have deployed an international private software-defined network, with multiple tier-1 interconnects, leveraging all major cloud service providers to deliver a voice and messaging solution with carrier-grade reliability. We sell our services in a totally automated fashion, allowing our users to programmatically scale their voice and messaging on-demand.

In addition to providing service and software in major North American and European markets, we are expanding to Asia and are developing a wireless product that will provide licensed spectrum access to our infrastructure.

Telnyx has forty employees (75% engineers) between our Chicago, IL office, Dublin, Ireland office and remote team. We have actual revenue traction, meaningful sequential monthly growth, and a massive addressable market.

Joining Our Team

At Telnyx, we’re working to globally democratize access to real-time communications over the internet. We’re building a future where voice, messaging, and wireless services can act as building blocks to facilitate high-fidelity, secure, and modern modes of communication.

No matter where you're based, or which team you work on, you’ll be part of a group of people working together to build solutions to mission-critical problems and a company that values the very best ideas. People rely on our products to communicate daily, which means they rely on us to build things with a high degree of resiliency and reliability.

The Role

As the Email Marketing Manager, you’re the operational backbone of our sales and marketing team. You’ll work on automation opportunities that facilitate the success of the greater Growth team. These opportunities include the implementation and ongoing management of systems and processes to support and continuously improve the entire marketing campaign and lead generation lifecycle. Your focus will be on maximizing the application of Marketo-based activities.

In this role, you will:

  • Administer marketing campaigns -- test and analyze workflow, lead generation, lead nurturing and lead scoring, and identify tactics for improvement.
  • Execute digital demand generation programs and nurturing campaigns utilizing Marketo.
  • Establish and maintain scalable processes that ensure best practices in demand generation campaign and lead management by providing direction on lead processes (fine tune, track and communicate a lead process for all incoming leads).
  • Provide direction to Sales team for proper handling of all incoming leads. In addition, provide reports to sales and marketing to facilitate tracking progress of leads.
  • Create and maintain metrics reports on marketing and sales activities, effectiveness and business impact. Monitor and maintain data quality within the marketing database.

What we value:

  • BS/BA degree.
  • Proven experience implementing and managing a marketing automation tool in B2B Company (preferably Marketo).
  • Demonstrated knowledge of email marketing principles and laws and successful campaign execution.
  • Familiarity with sales and marketing lead generation/tracking processes.
  • Excellent project management skills.

Our Guiding Principles

We wrote these principles to be actionable, to inform decision-making and to provide a sense of what’s important and what’s right. We live by our values every day. They guide how we hire, train, measure and reward each other.

Stay gritty

Do more with less. We are creative problem solvers that always use constraints to our advantage.

Leverage the experience of others

Avoid unnecessary detours by learning from the mistakes and successes of others. Those who do not learn from history are destined to repeat it.

Improve continually

Perfection is the enemy of progress. Always ask “why.” Think big, start small, collect data, and iterate quickly.

Work together

Seek exponential gains in our work by improving the lives of colleagues and customers.

Practice diligence

Measure twice and cut once. Plan thoughtfully, always have someone double-check your work, and take deliberate action.

Spread integrity

Be transparent and honest. Give direct feedback.

Take action

Err on the side of action.No one is above any task; take ownership and get things done.

Think forward

Always think about what you can do today to put the company in the best position in the future.

apply Hide Details

We’re bringing a customer-centered, human experience to the communications industry.

Director of Network Operations CenterTelnyx Dublin

Job Description:

About Telnyx

Telnyx is building the global telco of the future. We have deployed an international private software-defined network, with multiple tier-1 interconnects, leveraging all major cloud service providers to deliver a voice and messaging solution with carrier-grade reliability. We sell our services in a totally automated fashion, allowing our users to programmatically scale their voice and messaging on-demand.

In addition to providing service and software in major North American and European markets, we are expanding to Asia and are developing a wireless product that will provide licensed spectrum access to our infrastructure.

Telnyx has forty employees (75% engineers) between our Chicago, IL office, Dublin, Ireland office and remote team. We have actual revenue traction, meaningful sequential monthly growth, and a massive addressable market.

Here is a link to a video describing some of the projects that our Engineering team is currently working on. 

Joining Our Team

At Telnyx, we are working to globally democratize access to real-time communications over the internet. We are building a future where voice, messaging, and wireless services can act as building blocks to facilitate high-fidelity, secure, and modern modes of communication.

No matter where you're based, or which team you work on, you’ll be part of a group of people working together to build solutions to mission-critical problems and a company that values the very best ideas. People rely on our products to communicate daily, which means they rely on us to build things with a high degree of resiliency and reliability.

Telnyx operates a Network Operation Center (NOC) in Dublin as part of our effort to achieve 24/7 around the clock global coverage for both customer support as well as infrastructure monitoring.

It currently comprises 8 full time tier-1 engineers who work on rotational shifts. Their responsibilities include but not limited to:

  • provide in-depth and personal technical support to our customers through phone, live chat and ticketing system.
  • monitor and maintain our private network, cloud-agnostic, containerized infrastructure and application portfolio.
  • assist in software releases and bug identification.
  • drive decisions and work streams across all aspects of network and telephony projects.

Your Responsibilities

The position's responsibilities will largely fall under the following 3 categories.

Customer Service

  • Triage customer issues daily and distribute work load among NOC engineers. with growth team to prioritize .
  • Work with the growth team to onboard new customers.
  • Provide personal attention to high priority customers.

Management

  • Lead the 24x7 NOC with a focus on proactive monitoring and service restoration.
  • Provide management and supervision of NOC engineers (approx. 7 - 8 members currently).
  • Provide coaching and mentoring to NOC staff to ensure personnel are working as efficiently as possible in a customer focused and team-oriented environment. 
  • Be a liaison between the NOC team and the rest of the organization, and an advocate for them.
  • Incident reporting, post-mortem and eventual resolution.
  • Point of escalation for both intern monitoring alerts and vendor issues.
  • Identify, recruit and train talent for the team.

Process Improvement

  • Develop and maintain NOC policies, processes, and procedures to ensure consistent and effective NOC operations.
  • Evaluate and recommend enterprise-wide tools and processes to enhance existing ones.
  • Generate and gather operational metrics (e.g. KPI) of the NOC and report them to the rest of the team.
  • Improve internal documentation and create customer facing Knowledge Base articles.
  • Coordinate with appropriate engineering, growth and management teams to resolve and report on issues identified via NOC monitoring and customer interaction.
  • Work with the various internal teams for continual service improvement to ensure the monitoring capabilities and standard operating procedures of the NOC.
  • Drive internal projects to streamline workflows and create learning experience for the engineers.

What we are looking for

The ideal candidate must be experienced in:

  • Managing a team of talented engineers in a production, mission-critical, 24/7 NOC environment.
  • Working in a customer facing position.
  • Coordinating with company management and other internal company team leads to drive results.

The ideal candidate must be:

  • Passionate about technology and problem solving in a ultra-secure, latency sensitive, and high performance environment.
  • Comfortable with a very high degree of multitasking and calm under pressure.
  • Creative and effective in working under limited resources or tight deadline.
  • Gritty in the face of adversaries and road blocks to achieve goal.
  • Quick to grasp new and esoteric knowledge.

What's nice to have

  • Working experience with VoIP, SIP and interoperability, particularly call signaling analysis and voice quality troubleshooting.
  • Working experience with configuring and troubleshooting IP PBX/ATA systems such as FreeSwitch, Asterisk, Avaya Office PBX, 3CX, Adtran and Grandstream.
  • Working experience with Linux, especially in the context of signaling/packet capture using tcpdump, sngrep and tshark, and SIP flow filtering and troubleshooting.
  • Working experience with networking, routing protocols (bgp), ipv4/ipv6 address space and subnetting, data center and service provider environments.
  • Working experience in scripting languages such as bash script or python.
  • Personal experience with technical customer troubleshooting.
  • CCNA, CCNP, or equivalent work experience.
  • Degree in Computer Science, Electrical Engineering, Telecommunications Engineering, Network Engineering, or a related field.

Benefits

  • Highly competitive salary and bonus
  • Equity ownership in the company
  • Top notch laptop, dual monitors, Shure headphones, and Steelcase furniture
  • Healthy and delicious in-office meal options and a delivery laundry service
  • A personal budget to purchase books, attend conferences, and take relevant courses
  • Small, agile team that is dedicated to creating impact, continuous learning, and hard-work

Our Guiding Principles

We wrote these principles to be actionable, to inform decision-making and to provide a sense of what’s important and what’s right. We live our values every day. They guide how we hire, train, measure and reward each other.

Stay gritty

Do more with less. We are creative problem solvers that always use constraints to our advantage.

Leverage the experience of others

Avoid unnecessary detours by learning from the mistakes and successes of others. Those who do not learn from history are destined to repeat it.

Improve continually

Perfection is the enemy of progress. Always ask “why.” Think big, start small, collect data, and iterate quickly.

Work together

Seek exponential gains in our work by improving the lives of colleagues and customers.

Practice diligence

Measure twice and cut once. Plan thoughtfully, always have someone double-check your work, and take deliberate action.

Spread integrity

Be transparent and honest. Give direct feedback.

Take action

Err on the side of action.No one is above any task; take ownership and get things done.

Think forward

Always think about what you can do today to put the company in the best position in the future.

apply Hide Details

Network Operations EngineerTelnyx Dublin

Job Description:

About Telnyx

Telnyx is building the global telco of the future. We have deployed an international private software-defined network, with multiple tier-1 interconnects, leveraging all major cloud service providers to deliver a voice and messaging solution with carrier-grade reliability. We sell our services in a totally automated fashion, allowing our users to programmatically scale their voice and messaging on-demand.

In addition to providing service and software in major North American and European markets, we are expanding to Asia and are developing a wireless product that will provide licensed spectrum access to our infrastructure.

Telnyx has forty employees (75% engineers) between our Chicago, IL office, Dublin, Ireland office and remote team. We have actual revenue traction, meaningful sequential monthly growth, and a massive addressable market.

Here is a link to a video describing some of the projects that our Engineering team is currently working on. 

Joining Our Team

At Telnyx, we are working to globally democratize access to real-time communications over the internet. We are building a future where voice, messaging, and wireless services can act as building blocks to facilitate high-fidelity, secure, and modern modes of communication.

No matter where you're based, or which team you work on, you’ll be part of a group of people working together to build solutions to mission-critical problems and a company that values the very best ideas. People rely on our products to communicate daily, which means they rely on us to build things with a high degree of resiliency and reliability.

Telnyx operates a Network Operation Center (NOC) in Dublin as part of our effort to achieve 24/7 around the clock global coverage for both customer support as well as infrastructure monitoring.

We are looking for a self-motivated, multi-tasking, problem solver that is capable of delivering world class customer support. We subscribe to the ITIL framework which means you will working in a best practice environment and be partnered up with a seasoned Telnyx support team member for your first 3 months. We are the ultimate meritocracy and promote exclusively from within the organization. We only hire the best people and our top performers are rewarded.

Your Responsibilities

  • provide in-depth and personal technical support to our customers through phone, live chat and ticketing system.
  • monitor and maintain our private network, cloud-agnostic, containerized infrastructure and application portfolio.
  • assist in software releases and bug identification.
  • drive decisions and work streams across all aspects of network and telephony projects.

What we are looking for

  • Technical support experience
  • Flexibility and willingness to working on rotational shifts
  • Ability to multitask effectively
  • Familiarity with protocols - SIP, RTP, SCP, T.38
  • Working knowledge of Linux
  • High troubleshooting ability
  • Self motivated and results driven
  • Excellent written and verbal communication skills
  • Ability to be detailed with our technical products and systems
  • Positive attitude and the ability to build rapport with a variety of people

What's nice to have

  • Networking knowledge (CCNA+)
  • SQL, Redshift
  • Multilingual (English first language + another)

Benefits

  • Highly competitive salary and bonus
  • Equity ownership in the company
  • Top notch laptop, dual monitors, Shure headphones, and Steelcase furniture
  • A personal budget to purchase books, attend conferences, and take relevant courses
  • Small, agile team that is dedicated to creating impact, continuous learning, and hard-work

Our Guiding Principles

We wrote these principles to be actionable, to inform decision-making and to provide a sense of what’s important and what’s right. We live our values every day. They guide how we hire, train, measure and reward each other.

Stay gritty

Do more with less. We are creative problem solvers that always use constraints to our advantage.

Leverage the experience of others

Avoid unnecessary detours by learning from the mistakes and successes of others. Those who do not learn from history are destined to repeat it.

Improve continually

Perfection is the enemy of progress. Always ask “why.” Think big, start small, collect data, and iterate quickly.

Work together

Seek exponential gains in our work by improving the lives of colleagues and customers.

Practice diligence

Measure twice and cut once. Plan thoughtfully, always have someone double-check your work, and take deliberate action.

Spread integrity

Be transparent and honest. Give direct feedback.

Take action

Err on the side of action.No one is above any task; take ownership and get things done.

Think forward

Always think about what you can do today to put the company in the best position in the future.

 

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NOC Engineer Telnyx Dublin

Job Description:

About Telnyx

Telnyx is building the global telco of the future. We have deployed an international private software-defined network, with multiple tier-1 interconnects, leveraging all major cloud service providers to deliver a voice and messaging solution with carrier-grade reliability. We sell our services in a totally automated fashion, allowing our users to programmatically scale their voice and messaging on-demand.

In addition to providing service and software in major North American and European markets, we are expanding to Asia and are developing a wireless product that will provide licensed spectrum access to our infrastructure.

Telnyx has forty employees (75% engineers) between our Chicago, IL office, Dublin, Ireland office and remote team. We have actual revenue traction, meaningful sequential monthly growth, and a massive addressable market.

Here is a link to a video describing some of the projects that our Engineering team is currently working on. 

Joining Our Team

At Telnyx, we are working to globally democratize access to real-time communications over the internet. We are building a future where voice, messaging, and wireless services can act as building blocks to facilitate high-fidelity, secure, and modern modes of communication.

No matter where you're based, or which team you work on, you’ll be part of a group of people working together to build solutions to mission-critical problems and a company that values the very best ideas. People rely on our products to communicate daily, which means they rely on us to build things with a high degree of resiliency and reliability.

Telnyx operates a Network Operation Center (NOC) in Dublin as part of our effort to achieve 24/7 around the clock global coverage for both customer support as well as infrastructure monitoring.

We are looking for a self-motivated, multi-tasking, problem solver that is capable of delivering world class customer support. We subscribe to the ITIL framework which means you will working in a best practice environment and be partnered up with a seasoned Telnyx support team member for your first 3 months. We are the ultimate meritocracy and promote exclusively from within the organization. We only hire the best people and our top performers are rewarded.

Your Responsibilities

  • provide in-depth and personal technical support to our customers through phone, live chat and ticketing system.
  • monitor and maintain our private network, cloud-agnostic, containerized infrastructure and application portfolio.
  • assist in software releases and bug identification.
  • drive decisions and work streams across all aspects of network and telephony projects.

What we are looking for

  • Technical support experience
  • Flexibility and willingness to working on rotational shifts
  • Ability to multitask effectively
  • Familiarity with protocols - SIP, RTP, SCP, T.38
  • Working knowledge of Linux
  • High troubleshooting ability
  • Self motivated and results driven
  • Excellent written and verbal communication skills
  • Ability to be detailed with our technical products and systems
  • Positive attitude and the ability to build rapport with a variety of people

What's nice to have

  • Networking knowledge (CCNA+)
  • SQL, Redshift
  • Multilingual (English first language + another)

Benefits

  • Highly competitive salary and bonus
  • Equity ownership in the company
  • Top notch laptop, dual monitors, Shure headphones, and Steelcase furniture
  • A personal budget to purchase books, attend conferences, and take relevant courses
  • Small, agile team that is dedicated to creating impact, continuous learning, and hard-work

Our Guiding Principles

We wrote these principles to be actionable, to inform decision-making and to provide a sense of what’s important and what’s right. We live our values every day. They guide how we hire, train, measure and reward each other.

Stay gritty

Do more with less. We are creative problem solvers that always use constraints to our advantage.

Leverage the experience of others

Avoid unnecessary detours by learning from the mistakes and successes of others. Those who do not learn from history are destined to repeat it.

Improve continually

Perfection is the enemy of progress. Always ask “why.” Think big, start small, collect data, and iterate quickly.

Work together

Seek exponential gains in our work by improving the lives of colleagues and customers.

Practice diligence

Measure twice and cut once. Plan thoughtfully, always have someone double-check your work, and take deliberate action.

Spread integrity

Be transparent and honest. Give direct feedback.

Take action

Err on the side of action.No one is above any task; take ownership and get things done.

Think forward

Always think about what you can do today to put the company in the best position in the future.

 

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Employee Benefits

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    Competitive salary, retirement and health benefits

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    Meaningful equity grants

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    Top-notch technical equipment and office furnishings

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    Catered meals & a stocked kitchen

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    Allowances for conferences, books and personal growth opportunities

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    Central city locations in Chicago and Dublin with commuter benefits like Lyft, Uber and Washio

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    This is a flat organization with an engineering mentality working in small pods to push technical boundaries and challenge the incumbent's communication carrier’s status quo.

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Jason Craft | Senior Network Engineer

Review - 06/03/2016

I came to Telnyx with 20 years of experience and it’s rekindled my passion for my work. I’ve been part of growing Telnyx from a small startup to a global operation. I’ve had the freedom to implement the latest technology and create my own innovations. Best of all, it gives me the opportunity to collaborate with an equally devoted and passionate engineering team.