Compare Telnyx vs. Twilio

Both Telnyx and Twilio offer voice APIs to enable business communications. So what’s the real difference between the two?
Network
Carrier
Telnyx manages a private network environment with complete control over call routing for faster troubleshooting and resolutions.
Non Carrier
Twilio relies on the public internet for connectivity and middlemen for call routing and core communications functionality.
Voice Pricing
Billing Per 6 Seconds
Telnyx bills in 6-second increments (i.e., 1-second call billed at 6 seconds), saving customers around 40% when they switch.
Billing Per 60 Seconds
Twilio charges in per-minute increments (i.e., 1-second call billed at 60 seconds), resulting in significantly higher bills.
SMS Pricing
Lowest Price SMS
There is no charge to receive an SMS and just $0.002 to send (75% less than Twilio).
Costly to Send & Receive SMS
Twilio charges $0.0075 to send and receive SMS, which can limit your ability to scale.
Numbers
Direct Number Inventory
As an interconnected VoIP carrier, Telnyx has direct access to a large database of phone numbers.
Indirect Number Inventory
Twilio relies on middlemen to supply numbers, resulting in higher markups and less flexibility.
Number Porting
Faster, Automated Porting
Telnyx FastPort streamlines porting processes with real-time CSR validation and complete transparency via our portal.
Standard Porting Process
Twilio advises four weeks to port a number, and customers are unable to port internationally via their customer portal.
Support
24/7 Phone & Email Support Included At No Extra Cost
Every Telnyx customer gets support around the clock from our team of expert in-house engineers.
Email Only Support During Business Hours or Paid Support
$1,500 per month is the minimum cost to get 24/7 phone and email support.

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