Today we are excited to introduce a new feature that allows users to generate custom branded Letters of Agency (LOAs) on their port orders, turning what was a historically manual process into something that can easily be completed in a few simple steps.

__Here’s what you need to know:__

* **Customized branding**: Users can now create custom Letter of Agency (LOA) templates for their port orders. This enables their own company's information and branding to be applied on the generated LOA. This will replace the default Telnyx-branded LOA template. 
* __Shareable LOA links__: After generating an LOA, users can create a shareable link. This link can be sent to clients, making it convenient for them to sign and attach the LOA to the port order on their behalf.

**Getting started**

To get started with this new feature, navigate to the “Port Numbers” tab in the Mission Control Portal, and then start customizing under the “[Customize LOA](https://portal.telnyx.com/#/app/numbers/customize-loa)” section. To learn more about this feature, please visit our support article [here](https://support.telnyx.com/en/articles/8588086-auto-generated-letter-of-authorization-loa).

If you have any questions or need assistance, please don't hesitate to contact our support team using the chat icon in the lower right corner of the screen when signed into the Mission Control Portal, calling +1 (888) 980-9750, or emailing support@telnyx.com. 


Telnyx is introducing a new feature that allows users to custom Letter of Agency (LOA) templates on port orders.

Introducing custom LOA feature for port orders - Telnyx

We're excited to introduce a new feature that allows users to generate custom branded Letters of Agency (LOAs) on their port orders.

Introducing custom LOA feature for port orders

Building upon our recent introduction of [HD Voice](https://telnyx.com/release-notes/experience-true-hd-voice-with-telnyx), we are proud to present the newest innovation in audio quality enhancement—Noise Suppression for Telnyx Voice API and TeXML. 

This feature significantly mitigates background noise, ensuring your calls are crystal clear. This is especially beneficial for developers crafting conversational AI, as pristine audio quality can dramatically improve recognition accuracy and interaction quality.

For $0.002 per leg per minute, you can now integrate noise suppression into your communication stack. We've made it easy to get started: simply follow the step-by-step guide in our [Noise Suppression Tutorial](https://developers.telnyx.com/docs/v2/voice/programmable_voice/tutorials/noise_suppression/). 

[Contact our team of experts](https://telnyx.com/contact-us) with any other questions you have about noise suppression!

Team Telnyx


Introducing noise suppression for Telnyx Voice API and TeXML calls. Improve speech recognition and conversational AI interactions by reducing background noise.

Introducing noise suppression for Voice API and TeXML - Telnyx programmable voice

Significantly mitigate background noise, ensuring your calls are crystal clear with Telnyx's release of noise suppression. 

Introducing noise suppression for Voice API and TeXML

To improve the quality and performance of your MMS sends, Telnyx's Messaging API now supports two new automations:

1. MMS to SMS-with-URL Conversion for International Numbers
You can now include non-US customers on your MMS sends. With this feature turned on, any recipients whose carrier won't accept MMS via our API will automatically receive an SMS with the URL you provided when uploading your image. To learn more, [review the documentation](https://developers.telnyx.com/docs/v2/messaging/messages/resources/mms_converter/mms_converter/).

2. Improve MMS deliverability with MMS Pre-Compression based on destination Carrier.  With this feature enabled, Telnyx will automatically compress your image according to each carriers size limitations in order to maximise deliverability. Learn more about this [here](https://developers.telnyx.com/docs/v2/messaging/messages/resources/mms_transcoding/mms_transcoding/).


Telnyx can now automatically convert MMS to an SMS with URL for international recipients. It also can pre-compress images according to carrier specs to reduce quality issues.

MMS deliverability is now even higher with Telnyx with automatic MMS to SMS-with-URL conversion for recipients without MMS support, as well as 

International MMS to SMS conversion & MMS Quality Compression Now Available

Today, we’re excited to announce that Telnyx now supports PSTN replacement in Croatia.

[PSTN replacement](https://telnyx.com/resources/pstn-replacement) refers to the ability to offer fully-featured telephony services in a specific country or area. The PSTN replacement feature set includes DTMF signaling, local calling and more which you can read about in our resource center.

Our latest expansion to Croatia means Telnyx now offers PSTN replacement in over 38 countries globally, and furthers our expansion into the EMEA region.

We now offer full feature parity in Croatia including voice, fax, number portability and emergency services on Local and National numbers. Telnyx customers can now also call the emergency service number 112 for emergency, fire, ambulance and police.


Telnyx now offers full feature parity in Croatia including voice, fax, number portability and emergency services on Local and National numbers

Telnyx adds PSTN Replacement in Croatia

With this latest launch, Telnyx now supports full PSTN replacement in 38 countries.

Telnyx is excited to announce further Operator Connect availability in __Brazil__ and __Mexico__.

Microsoft Teams customers in the Americas' four largest economies (USA, Canada, Mexico & Brazil) can now enjoy exceptional call quality via Telnyx’s global dedicated voice network with minimal setup.

As a carrier, Telnyx ensures you own all of your numbers and can handle inbound/outbound calls in these locations. It also offers extra redundancy via a multi-cloud infrastructure and 24x7 support with deep voice expertise.

__Setup Guides:__
- If you have existing Brazil or Mexico numbers you’d like to port in, check out [this porting guide](https://support.telnyx.com/en/articles/5104103-port-your-microsoft-ms-teams-numbers).
- Learn more about general Operator Connect setup [here](https://support.telnyx.com/en/articles/7260976-operator-connect-guide-microsoft-teams). 


Microsoft Teams customers in the Americas' four largest economies (USA, Canada, Mexico & Brazil) can now enjoy exceptional call quality via Telnyx’s global dedicated voice network with minimal setup.

Telnyx Operator Connect for Microsoft Teams Now Available in Brazil & Mexico

Operator Connect Now Available in Brazil & Mexico

We are excited to announce the expansion of [FastPort](https://telnyx.com/products/number-porting), our on-demand activation service that ports all your phone numbers in just a few clicks, to now include local Canadian ports. This enhancement aligns with our commitment to providing flexible and efficient solutions for managing telephone number (TN) porting.

## What’s new

On-demand activation for Canadian ports. Here’s how it works:

* **Activation window**: Canadian FastPort users can activate their local port orders on-demand within a 7-hour window, from 8:00 AM to 3:00 PM Central Time (CT) on the Firm Order Commitment (FOC) date.
* **Automatic activation**: If the activation is not triggered manually by the end of this window, the order will be automatically activated.
* **User awareness:** It’s crucial for users to note that this activation window is different from the U.S. on-demand ports, which have a 14-hour window (6:00 AM - 8:00 PM CT).

## Enhanced user and operational flexibility

Telnyx expanding FastPort’s offerings for Canadian ports benefits both users and porting operations teams. Opting for on-demand activation allows more control over the cutover timing of Canadian local port orders to Telnyx.

## Why This Change?

This change is implemented to provide additional flexibility in activating port orders and to improve the overall efficiency of activating port orders.

For further details and developer guides, please refer to the Canada Porting Integration and FastPort - On Demand Activations [documents](https://developers.telnyx.com/docs/v2/numbers/porting/port_in_resources/on_demand_activations/).

FastPort, Telnyx's on-demand activation service to port all your numbers, is now available for local Canadian ports. 

FastPort now available for Canadian ports - fast number porting with Telnyx

FastPort now available for Canadian ports

Submitting 10DLC registrations with Telnyx just got even easier!

Many folks have questions when applying for 10DLC Brand or Campaign registration. To help answer these, we've added some helpful tooltips to the forms, based on our experience submitting thousands of 10DLC requests for customers.

Just look out for the "?" when completing workflows in the [10DLC section](https://portal.telnyx.com/#/app/messaging-10dlc/campaigns) of the portal.

Don't forget to also check out our [10DLC FAQs](https://support.telnyx.com/en/articles/3679260-frequently-asked-questions-about-10dlc).

Happy sending!

Many folks ask our experts questions about how to maximise their chance of a successful 10DLC registration submission. We've now baked this expertise into our product.

Telnyx's 10DLC Portal now features helpful tooltips to guide you to faster approvals

10DLC Ease of Use Updates

Following a successful migration of our [backend infrastructure](https://telnyx.com/release-notes/cloud-storage-backend-migration "Telnyx Cloud Storage Infrastructure Migration"), Telnyx is adding 2 new regional endpoints to our Cloud Storage product, increasing geographical diversity. 

Increasing our regional endpoints across the United States ensures a distributed infrastructure for [Telnyx Cloud Storage](https://telnyx.com/products/cloud-storage "Telnyx Cloud Storage"). This allows Telnyx cloud storage users to optimize their file storage system to achieve low-latency object retrieval for specific geographic areas. 

__Where will Telnyx users be able to direct services to?__

Telnyx Cloud Storage users are now able to store their files in 2 new regions—__us-east-1.telnyxstorage.com__ and __us-west-1.telnyxstorage.com__—as well as our existing region __us-central-1.telnyxstorage.com__. 

__How do I choose a storage region? __

Telnyx users can easily choose to store files in any of the three storage regions through the Mission Control Portal or [via API](https://developers.telnyx.com/docs/v2/cloud_storage/tutorials/region/ "Region API Tutorial Telnyx Cloud Storage"). 

In the portal, users can select the region from the dropdown on bucket creation.

<br>

<img src="//images.ctfassets.net/taysl255dolk/7iRJqm2z4ajwVsbGotkoRZ/80ca0594e069cbcdc1a7c56862496018/Screen_Shot_2023-10-31_at_12.38.28_PM.png" width="10" alt="Choose where to store your data with Telnyx Cloud Storage">

If you have any questions about our new regions or would like to learn more about how you can get started with Telnyx Cloud Storage, [reach out](https://telnyx.com/contact-us "Contact Us") to a member of the team today!


Choose where to store your data with new regional endpoints across the United States.

Choose where to store your media with Telnyx Cloud Storage

Telnyx adds new regional endpoints to Cloud Storage product

On Monday October 23rd, 2023 Telnyx will be migrating all of our existing [Cloud Storage](https://telnyx.com/products/cloud-storage "Telnyx Cloud Storage") services to new backend infrastructure. 

*Note during the migration window the API is read only. During this window only HTTP GET request methods will work. *

__Why are we making this change? __

In order to build a more stable and scalable Cloud Storage API offering, we have re-architected our storage backend over the past 3 months. As a result, our legacy infrastructure supporting the product will be deprecated. 

After this migration, Telnyx Cloud Storage users can expect closer compatibility with and wider coverage of AWS S3, and a better data throughput by orders of magnitude.  

__What changes are happening? __

__Bucket data__

The following data will be recreated in our new architecture:
1. Bucket
2. BucketTagging
3. BucketPolicy

__Multipart data__

Please note that unfinished multipart uploads will not be migrated. 

__Object data__

The following data will be created in our new architecture:
1. Object
2. Object Metadata
3. ObjectTagging

__What actions do I need to take?__

We recommend the following:
1. Complete all incomplete multipart uploads. 
2. Subscribe to [https://status.telnyx.com](https://status.telnyx.com "https://status.telnyx.com") for updates.  

__When will the migration take place?__

The planned migration window starts on __October 23rd, 2023, 0700 UTC and ends at 1200 UTC__ on the same day.

Prior to the migration period, we will create a scheduled maintenance event on [https://status.telnyx.com](https://status.telnyx.com "https://status.telnyx.com"). 

At the start of the migration period, we will set the said event to be In Progress. After the migration is completed, we set the event to Completed, notifying users that services are back online. 

__Are there new developer docs that I need to follow?__

Yes. New official developer docs will be updated post migration. In the meantime you can take a [look at this preview](https://preview.redoc.ly/telnyx/FILE-557-Storage-Docs-Update/docs/v2/cloud_storage/intro/ "Cloud Storage Developer Docs"). 

If you have any questions, please contact our support team through the portal. 


Telnyx migrates Cloud Storage services to new backend infrastructure. 

Telnyx Cloud Storage | Backend Migration

In order to build a more stable and scalable Cloud Storage API offering, we have re-architected our storage backend. 

Telnyx migrates Cloud Storage services to new backend infrastructure

We're excited to announce the release of the Global Channel Billing feature, designed to provide our customers with enhanced flexibility and expanded availability in managing their inbound channels across multiple regions.

## Feature Overview

Global Channel Billing is a feature that allows customers to manage inbound channels in multiple regions. Instead of being billed based on inbound minutes of usage, customers can select the number of concurrent calls they'd like to support for inbound traffic and pay per channel.

## Key Benefits

* __Expanded Availability__: This feature is not limited to US numbers but extends channel management capabilities across multiple regions.
* **Flexible Cost Management:** You can optimize costs by allocating channels based on your specific usage needs.

## Getting Started

Global Channel Billing is available to all of our customers. To access and configure your channels, simply follow these steps:

1. Log in to your [Mission Control Portal](https://portal.telnyx.com/#/login/sign-in) account.
2. Navigate to the 'Channels Management' section.
3. Configure your channels according to your requirements.

For a more in-depth guide on how to configure and maximize the utility of the Global Channel Billing feature, please refer to our [Global Channel Billing support article](https://support.telnyx.com/en/articles/8428806-global-channel-billing "Global Channel Billing Support Article"). 

If you have any questions or need assistance, please don't hesitate to contact our support team using the chat icon in the lower right corner of the screen when signed into the [Mission Control Portal](https://portal.telnyx.com/), calling +1 (888) 980-9750, or emailing support@telnyx.com.


Global Channel Billing is a feature that allows customers to manage inbound channels in multiple regions. 

Introducing Global Channel Billing for expanded availability in managing inbound channels across multiple regions

Today, we're excited to announce the release of HD Voice! 

This release brings enhanced call audio quality for PSTN calls, currently exclusively available for our US customers. HD Voice ensures the highest quality audio through our SIP Trunking product for a better customer experience. 

## Feature Overview

With the HD Voice, US customers can unlock crystal-clear conversations tailored for more natural and immersive experiences.

This new feature is available for just $1/month on specific US numbers. Users can see which numbers have HD Voice enabled by searching by feature type in the Number Search and Order section of the portal.

## Main Feature Highlights

With HD voice enabled, customers can expect:

* **Exceptional audio clarity**: Experience audio clarity like never before, ensuring every conversation is of the highest audio quality possible.
* **Major carrier support**: Compatible with top US carriers including Verizon, AT&T, US Cellular, and T-Mobile.
* **Codec flexibility:** Tailor your audio with a choice of wideband codecs: OPUS, G.722, or AMR-WB.

[Hear the difference](https://telnyx.com/resources/conversational-ai-hd-voice-codecs) for yourself in a sound clip from our recent blog demonstrating the differences between high-quality and HD voice codecs. 

For a more in-depth feature breakdown and **conditions and networks on which HD Voice is supported**, read our [HD Voice support article](https://support.telnyx.com/en/articles/8394071-hd-voice-number-feature). Filter numbers by feature using Number Search in the [Mission Control Portal](https://portal.telnyx.com/#/login/sign-in) to find numbers eligible for HD voice.

[Contact our team of experts](https://telnyx.com/contact-us) with any other questions you have about HD Voice!


Step into a new realm of audio clarity with Telnyx. Experience true HD Voice that redefines communication standards, ensuring crisp, clear, and uninterrupted conversations.

Telnyx: Discover True HD Voice Quality and Clarity

Enhance audio quality on your PSTN calls with HD Voice from Telnyx.

Experience true HD Voice with Telnyx

In order to build a more stable and scalable [Cloud Storage API](https://telnyx.com/products/cloud-storage "Telnyx Cloud Storage") offering, we’re making changes to the API endpoint for Cloud Storage. 

If you are a Telnyx Cloud Storage users that has storage buckets associated with your Mission Control Portal account, you’ll need to make some changes to ensure a smooth migration. 

__What change are we making? __

The S3 XML API currently serviced by the __storage.telnyx.com__ endpoint will be migrated to a regional endpoint, __us-central-1.telnyxstorage.com__. 

__Why are we making this change?__

The current endpoint, __storage.telnyx.com__, is the only API endpoint for S3 XML API. 

We are expanding our geographic diversity beginning with the introduction of the new regional endpoint __us-central-1.telnyxstorage.com__. This is consistent with how similar products are consumed today, with more regional endpoints planned for the coming months. 

__What to expect__

From October 16, 2023, all new buckets and objects need to be created via the new regional endpoint. Buckets and objects created through __storage.telnyx.com__ prior to this date can be accessed via the new regional endpoint.

From October 16, 2023, __ListBuckets__ & __GetBucketLocation__ are the only APIs that the __storage.telnyx.com__ endpoint will accept. 

__What action do I need to take?__

We recommend undertaking the following generic workflow:

- Use ListBuckets to obtain all buckets.
- Use GetBucketLocation to obtain the location of the bucket.
- Form the correct regional endpoint, __region_of_bucket.telnyxstorage.com__ for API operations.  

If you have any questions, please contact our support team through [the portal](https://portal.telnyx.com "Mission Control Portal"). 


Telnyx's Cloud Storage API endpoint changes for stability & scalability. Act by Oct 16.

Cloud Storage users will need to migrate services to a regional endpoint

Release notes