Today Telnyx added new phone number types in 3 markets across APAC and EMEA. Telnyx customers can now access mobile numbers in Kenya and Malaysia,, and Local numbers in Vietnam. 

Telnyx users can now purchase the following phone number types in these countries:
- Kenya - Mobile 
- Malaysia - Mobile
- Vietnam - Local 

These additions strengthen Telnyx’s number inventory and solidifies Telnyx as a leading provider of [global communications](https://telnyx.com/global-coverage) services that support businesses worldwide.

Telnyx boasts local calling abilities in over 100 countries, enabling global businesses to consolidate their communications to one provider that will support their scale and meet their growing needs. Across markets. 

## How to get started with international numbers
Telnyx users can buy international phone numbers in the [Mission Control Portal](https://telnyx.com/mission-control) or programmatically with our[ International Number Search and Order API](https://developers.telnyx.com/docs/numbers/phone-numbers/international-number-search).

If you want to learn more about how to scale your communications globally with Telnyx, you can contact us through our self-service or our sales team.


Telnyx is excited to announce the addition of new numbers types in EMEA and APAC.

Telnyx further expands number inventory in APAC and EMEA markets

## Key features


### **1. Branded experience at every touchpoint**

Your customers will see *your brand *throughout their journey.



* **Welcome message**: During eSIM installation, the whitelabel name you provide will appear as part of the installation experience on the user's device.
* **Service provider name**: Your whitelabel name will display alongside the local carrier name when the eSIM connects to a network.
    * *Note: *This functionality is device-dependent. Most Android devices will display this information, while Apple devices typically do not.


### **2. Flexible eSIM management via API**

Whitelabel eSIM functionality integrates seamlessly into your existing processes via Telnyx APIs. With the Telnyx API, you can:



* Purchase eSIMs on-demand.
* Assign a whitelabel name during purchase for immediate branding.
* Use standard Telnyx features, like:
    * Assigning SIMs to groups.
    * Adding tags for better organization and control.

    This flexibility ensures you can manage connectivity efficiently and at scale, while delivering a fully branded experience.



## Coming soon



1. <span style="text-decoration:underline;">Agnostic APN</span>: Currently, whitelabel eSIMs connect using the **data00.telnyx** APN. By January 2025 a Telnyx-agnostic APN, will be available, ensuring no Telnyx-specific details are visible to end users.
2. <span style="text-decoration:underline;">Portal functionality:</span> Currently, whitelabel eSIMs can be purchased and managed via the Telnyx API. This functionality will be extended to the UI in the Mission Control portal in Q1 2025.

With Whitelabel eSIM, Telnyx empowers you to take full ownership of the user experience while leveraging a reliable, future-ready connectivity solution. Focus on building your brand while delivering seamless out-of-the-box connectivity to your end users.

For more information on using Telnyx whitelabel eSIMs, check out our [Developer Documentation](https://developers.telnyx.com/api/wireless/purchase-e-sim) or reach out to our team.


Discover how Telnyx’s WhiteLabel eSIM lets you seamlessly resell connectivity under your own brand. Manage eSIMs via flexible APIs and deliver a fully branded user experience.

Resell eSIMs under your own brand with Telnyx WhiteLabel eSIM

Telnyx is excited to introduce the WhiteLabel eSIM - a new solution that allows customers to resell connectivity under their own brand. This functionality ensures that your brand remains front and center, delivering a seamless, branded experience with no reference to Telnyx visible to end users.

Telnyx releases WhiteLabel eSIM 

Telnyx is excited to announce the addition of a further 7 countries to our Operator Connect portfolio, bringing the total number of supported markets to 61.

### What countries have been added?

Today, we added coverage in Benin, Cameroon, Kenya, Nigeria, Indonesia, Malaysia, and
Philippines, enhancing access to Microsoft Teams calling in EMEA and APAC. This coverage update builds on the momentum of [recent additions](https://telnyx.com/resources/operator-connect-via-telnyx-now-in-greater-than-50-countries) to our Operator Connect offering, cementing Telnyx as a leading Operator Connect provider. 

### How can I get started with Operator Connect and Telnyx?

At Telnyx, we have created a comprehensive self-service solution for Operator Connect through our [Mission Control Portal](https://telnyx.com/mission-control). 

Microsoft Teams admins can easily get started by [creating a Telnyx account](https://telnyx.com/sign-up) and [following our guide](https://support.telnyx.com/en/articles/7260976-operator-connect-guide-microsoft-teams) to create connections and assign numbers from within the Teams admin portal. 

If you have any questions or would like to discuss our enterprise offerings for Operator Connect or [Direct Routing](https://telnyx.com/products/direct-routing-microsoft-teams), please [reach out](https://telnyx.com/contact-us) to a member of our team. 


New country coverage brings total Telnyx offering to 61 countries for Operator Connect.

Telnyx expands Operator Connect coverage to over 60 countries

Telnyx adds 7 new countries to Operator Connect coverage

We are excited to announce the launch of in-app notifications in the [Mission Control Portal](https://portal.telnyx.com "Mission Control Portal log in") 

Our new notifications center ensures users never miss important updates, alerts, or notifications. Now, our product teams can reach customers with product updates directly in the portal for porting, accounts, payments, and know your customer (KYC) notifications. 

### What’s new for Telnyx users
- __Centralized Updates__: Receive key notifications directly within your portal account. Today,  Payments and Billing, Account, and Porting notifications are available, with more to come. 
- __Real-Time Alerts__: Get notified instantly about any important changes or actions required on your account.
- __Enhanced Convenience__: Access your notifications in one place without relying solely on emails or external messages.
- __Better Organization__: View your notifications history anytime.

### How can I access my notifications center?
1. [Log in](https://portal.telnyx.com "Mission Control Portal log in") to your portal account.
2. Click on the new Notifications icon in the top right hand navigation bar. Note the notification center is only available in the new portal theme. 
3. Browse and manage all your notifications with ease.

We’re confident this feature will improve your experience by making communications more accessible and actionable. As always, your feedback is valuable to us—don’t hesitate to share your thoughts!


Telnyx launches an in-portal notification center for important communications

In-app Notifications with Telnyx

We've launched an in-portal notification center to help users stay updated, effortlessly.

Telnyx introduces in-app notifications in the Mission Control Portal

We’re excited to announce two major enhancements to our Text-to-Speech (TTS) services: __Neural voices__ powered by AWS Polly and a new __integration with ElevenLabs__. These updates provide Telnyx users with high-quality audio and greater flexibility in managing TTS services.

### 1. Neural Voices from AWS Polly

Telnyx now supports AWS Polly’s Neural Text-to-Speech (NTTS) engine, which provides an advanced, natural-sounding audio experience. Unlike standard concatenative synthesis, NTTS leverages neural networks to produce speech with improved intonation and fluidity, ideal for applications where high-quality voice interactions are critical.

  - __Benefits to Users:__ Enhanced realism in voice quality, with smoother, more lifelike speech. Perfect for customer-facing and interactive applications that require high-fidelity audio.
  - __Pricing:__ Please take a look at our [price list](https://telnyx.com/pricing/call-control)
  - __Getting Started:__ Setup instructions are available in our [TTS Guide](https://developers.telnyx.com/docs/voice/programmable-voice/tts).

### 2. ElevenLabs Integration

Additionally, Telnyx now offers integration with [ElevenLabs](https://elevenlabs.io/), enabling users to connect their own ElevenLabs accounts to Telnyx’s TTS services. This integration gives users access to a broader range of voice options, empowering them to customize voice interactions without additional Telnyx fees.

  - __Benefits to Users:__ Flexibility to use tailored voice profiles by directly connecting existing ElevenLabs accounts.
  - __Account Flexibility:__ All related costs are managed directly through users’ ElevenLabs accounts, with no additional Telnyx fees.
  - __Getting Started:__ Link your ElevenLabs account by following the steps in our [TTS Guide](https://developers.telnyx.com/docs/voice/programmable-voice/tts).

Both updates are now available, ready to enhance your Text-to-Speech experience on the [Telnyx portal](https://portal.telnyx.com/#/login/sign-in).


Telnyx now supports AWS Polly’s Neural Text-to-Speech (NTTS) engine and an integration with ElevenLabs, offering users enhanced audio quality and flexibility in Text-to-Speech services.

Telnyx Expands TTS with Neural Voices and ElevenLabs Integration

Telnyx introduces high-quality neural voices from AWS Polly and integration with ElevenLabs for an enhanced Text-to-Speech experience.

Telnyx Expands Text-to-Speech Capabilities with Neural Voices and ElevenLabs Integration

We’re excited to announce the launch of regional public IP packet gateways for Telnyx SIMs, bringing significant improvements in performance and flexibility for your IoT applications.

## What’s new?

With the addition of new Telnyx points-of-presence across the globe, you can now select a region-specific public IP when assigning it to your SIMs. Previously, the traffic was routed to a single destination, regardless of the SIM’s geographical location causing increased latency, especially for globally distributed applications. Now, Telnyx customers can choose a region (Washington DC, USA, or Frankfurt, Germany) closer to where their SIM is operating, significantly reducing latency and improving performance.

## Benefits:

* **Reduced latency**: By selecting a gateway closest to your device location, your IoT devices can experience faster data speeds and more responsive connections. No more long network journeys—your data stays local, boosting application performance.
* **Improved global performance:** Whether you're deploying devices in North America, Europe, or elsewhere, regional gateways ensure your IoT deployments operate smoothly, with data routed through the most efficient paths.

This update is a significant upgrade for businesses operating globally, providing optimized connectivity for applications such as remote monitoring, smart cities, and real-time data analytics.

Note that migrating an existing IP address to another region is not supported. If your Public IP address needs to be in a different region, you should delete the existing Public IP address and purchase a new one in the desired region.

## How to get started:

To get started, simply log into the [Mission Control Portal](https://telnyx.com/mission-control) and choose the region from the dropdown menu when adding Public IP to your SIM cards. 

As always, our team is here to support you 24/7 with any questions you might have.


Telnyx announces the launch of regional public IP packet gateways for Telnyx SIMs, bringing significant improvements in performance and flexibility.

Telnyx launches regional public IP packet gateways

We’ve added new number types and local calling in 11 additional markets. This expansion further solidifies Telnyx as a leading provider of [global communications services](https://telnyx.com/global-coverage "Global Coverage") that support businesses worldwide.

Telnyx users can now purchase the following phone number types in the following countries, expanding their global footprint:

| Country    | Number Types     |
| ---------- | ---------- |
| Bahrain       | National       |
| Benin       | Mobile       |
| Cameroon       | Local       |
| Indonesia       | Local, Toll-free       |
| Kenya       | Local, Mobile, Toll-free       |
| Malaysia       | Local, Toll-free, Mobile, National       |
| Nigeria       | National, Toll-free       |
| Philippines       | Local, Toll-free, Mobile       |
| Taiwan       | Local, Toll-free       |
| Thailand       | Local, Mobile       |
| Zambia       | Mobile       |

All of the countries above also support [local calling](https://telnyx.com/resources/local-calling-for-global-businesses "Local Calling"), including emergency services recently launched in Bahrain, Taiwan, and Zambia. 

These new additions bring our local calling availability to over 100 countries globally, empowering businesses to establish a stronger local presence while benefiting from a single communications provider that meets their growing needs.

### How to get started with international numbers and local calling

Telnyx users can buy international phone numbers in the [Mission Control Portal](https://telnyx.com/mission-control "Mission Control Portal") or programmatically with our [International Number Search and Order API](https://developers.telnyx.com/docs/numbers/phone-numbers/international-number-search "International Number Search and Order API").

If you want to learn more about how to scale your communications globally with Telnyx, you can contact us through our [self-service portal](https://telnyx.com/sign-up "Sign Up") or get in touch with [our sales team](https://telnyx.com/contact-us "Contact Us").


Telnyx launches new number types and local calling in 11 more markets in EMEA and APAC. 

Local calling expansion in EMEA and APAC

Telnyx is excited to announce the further expansion of its global coverage in the EMEA and APAC regions.

Telnyx further expands number inventory and local calling in APAC and EMEA

We are excited to announce that [Telnyx Flow](https://flow.telnyx.com/) now supports [Call Control](https://telnyx.com/resources/what-is-call-control) workflows. This release empowers users to fully manage and automate voice communication interactions, enabling seamless call handling and real-time interaction control within a low-code environment.

**Key benefits:**

* **Complete control:** Gain complete control over your voice interactions by integrating call handling directly into your workflows, from call routing to automated responses.
* **Efficiency through automation:** Automate routine call operations, reducing manual intervention and streamlining customer support or internal communication processes.
* **Flexible customization:** Build custom workflows that suit your specific communication needs, whether it’s intelligent call routing, automated IVRs, or integrating other APIs for dynamic call management.

**How it impacts you:**

This release is ideal for businesses, contact centers, and developers looking to simplify their communications infrastructure while maintaining full control over their interactions. Whether you're automating voice communications or handling real-time call actions, Call Control workflows powered by Telnyx Flow provide the flexibility to create solutions that scale with your business.

**Why Call Control with Telnyx Flow stands out:**

While many providers offer basic call management, Telnyx Flow takes it further with a low-code interface that allows for greater customization without the need for deep technical expertise. From automated workflows to real-time call control, Flow makes it easy to streamline your communication processes, saving you time and effort.

This release represents a significant improvement in how customers can leverage AI in voice interactions, simplifying traditional IVR systems into smart, conversational flows. Whether it’s gathering information using AI or providing seamless audio experiences, these tools make it easier than ever to get started. Non-technical users can now take advantage of these features, allowing businesses to test the quality of our platform quickly and onboard new customers with ease.

We invite you to start building Call Control workflows in Flow and take advantage of its capabilities to simplify, automate, and enhance your voice interactions.

For more information on using Call Control within Telnyx Flow, visit our updated [developer documentation](https://flow.telnyx.com/documentation/call_control_-_voice_workflows).

Team Telnyx

Take control of your voice interactions with Call Control workflows in Telnyx Flow. Automate calls, streamline processes, and customize workflows using our low-code platform for seamless communication management.

Announcing: Call Control workflows in Telnyx Flow

We’re excited to announce that Call Control workflows in Telnyx Flow are now live! This release allows you to automate and enhance your voice communications by seamlessly managing call handling, routing, and interactions in real time.

Today, we are excited to announce further global expansions in our [Phone Numbers](https://telnyx.com/products/phone-numbers "Global Phone Numbers") and [Local Calling](https://telnyx.com/resources/local-calling-for-global-businesses "Local calling for global businesses") offerings. 

Telnyx users can now purchase phone numbers in the following countries, expanding their global reach: 

| Country     | Number Type     |
| ---------- | ---------- |
| Democratic Republic of the Congo       | Mobile       |
| Malaysia       | National       |
| Nigeria       | National       |
| Rwanda       | Local       |

In addition, we have added local calling services to mobile numbers in Benin and to local numbers in both Indonesia and Kenya.

These expansions underpin our commitment to providing reliable and extensive telephony solutions across EMEA and APAC, increasing access to communications services worldwide.

## How to get started with international numbers

Telnyx users can buy international phone numbers in the [Mission Control Portal](https://telnyx.com/sign-up "Telnyx Mission Control Portal") or programmatically with our [International Number Search and Order API](https://developers.telnyx.com/docs/numbers/phone-numbers/international-number-search "International Number Search and Order API"). 

If you want to learn more about how to scale your communications globally with Telnyx, you can contact us through our self-service or our [sales team](https://telnyx.com/contact-us "Telnyx Contact Us").

Expand phone number and local calling capabilities today with Telnyx thanks to new number availability and local calling capabilities in EMEA and APAC. 

Telnyx: Local numbers and local calling in EMEA and APAC

Telnyx expands phone number and calling coverage in EMEA + APAC

We’re excited to announce the launch of our latest innovations: the SIPREC Recording Server (SRS) and SIPREC Recording Client (SRC). These powerful new features enable seamless integration of call recording capabilities into your existing SIPREC-compatible systems.

**Key Highlights:**

* **SIPREC Server (SRS)**: Effortlessly fork your call media streams from other platforms to our robust Telnyx SIPREC Server, ensuring high-quality, compliant recordings.
* **SIPREC Client (SRC)**: Easily fork the call media streams from your Telnyx calls to an external system using our advanced SIPREC Client, expanding your recording possibilities.

For a detailed walkthrough on how to utilize these new functionalities, please visit our comprehensive guides:

* [SIPREC Server (SRS) configuration guide](https://developers.telnyx.com/docs/voice/programmable-voice/siprec-server)
* [SIPREC Client (SRC) configuration guide](https://developers.telnyx.com/docs/voice/programmable-voice/siprec-client)

We look forward to your feedback and are confident these enhancements will significantly improve your communication recording solutions. Happy recording!

Team Telnyx


Telnyx is introducing the SIPREC Recording Server (SRS) and SIPREC Recording Client (SRC) to enable seamless integration of call recording capabilities into your existing SIPREC-compatible systems.

Introducing new SIPREC Server and Client capabilities for voice call recordings - Telnyx

Introducing new SIPREC Server and Client capabilities for voice call recordings

Telnyx is excited to announce the release of **Fine-tuning** capabilities for AI models, available now in our AI product suite. This new feature enables you to customize pre-trained models to better suit your specific use cases, delivering more accurate results with fewer resources.

**Key benefits:**

* **Enhanced precision:** Fine-tune models to your unique datasets and achieve higher accuracy for specialized tasks, whether it’s for text, audio, or image processing.
* **Resource efficiency:** Avoid building models from scratch—fine-tune existing ones to save time and reduce compute costs.
* **Scalability and customization:** Easily scale and adapt models as your needs evolve, creating more personalized solutions for various AI applications.

**How it impacts you:**

This release is ideal for developers, data scientists, and businesses looking to improve the performance of their AI models for highly specialized tasks. Fine-tuning enables you to take our pre-trained models and tailor them to your specific data or domain, achieving better results with less effort compared to training models from scratch.

**How Telnyx Fine-tuning stands out:**

Unlike other providers that require extensive manual effort (such as creating training files) to fine-tune AI models, Telnyx simplifies the process. With Telnyx, you can upload documents, such as PDFs, into a [Storage](https://telnyx.com/products/cloud-storage) bucket, and our system will automatically generate the necessary data structures for fine-tuning. This significantly reduces the time and effort required, making the process more efficient and user-friendly. 

We encourage you to explore this exciting feature and fine-tune AI models to unlock their full potential for your specific use cases. This powerful capability allows for greater control, enhanced performance, and significant time savings.

For detailed guidance on how to use Telnyx **Fine-tuning**, please refer to our updated [developer documentation](https://developers.telnyx.com/docs/inference/fine-tuning).

Team Telnyx

Telnyx's fine-tuning capabilities allow developers and businesses to easily customize pre-trained AI models with their own data, delivering enhanced accuracy, flexibility, and performance.

Introducing fine-tuning for AI models with Telnyx

We are excited to announce the release of fine-tuning for AI models.

Fine-tuning

Our Open Source Node SDK v2 pre-release (Alpha) is now available to the public, featuring a full typescript support and enhanced functionality. 

To try for yourself, use NPM and [follow the instructions on the package page](https://www.npmjs.com/package/telnyx) to install:

`npm install telnyx --save`

Further details outlined below.

## Typescript Support

- Full Support: A completely converted library with [type declarations](https://www.typescriptlang.org/docs/handbook/2/type-declarations.html) for developers to use, improving the user experience.
- Include matching types for every Telnyx resource and endpoint documented, based on the public standard [OpenAPI specification](https://github.com/team-telnyx/openapi)

## Enhanced Features

- *Active*, *Current* and *Maintenance* [Node.js versions support](https://nodejs.org/en/about/previous-releases)
- [Tests library](https://jestjs.io/) upgrade, using a more modern toolset
- Package library in [ECMAScript modules](https://nodejs.org/api/esm.html), the official standard format 
- Updated deprecated dependencies and setup: reduced vulnerabilities, improved linter and facilitated further [OSS](https://en.wikipedia.org/wiki/Open-source_software) contributions

## Fixes
- Removed outdated API resources and endpoints
- Addressed inconsistencies on resource naming
- Add missing endpoints

## Changelog

See the [complete Changelog](https://github.com/team-telnyx/telnyx-node/releases) in Github.

## Upcoming features
- Auto-update mechanism for resources based off OpenAPI specs
- Add support to non-standard endpoints (e.g.: multipart, stream)

## Feedback
We continuously incorporate your feedback to improve the Node SDK developer experience, so stay tuned for further updates.

As always, if you encounter any issues or have suggestions, please address us in [Github](https://github.com/team-telnyx/telnyx-node) or reach out to our [support team](https://telnyx.com/contact-us).

Telnyx launches alpha version of an all-new typescript Node SDK with enhanced functionality

Telnyx's Node SDK v2 is now available in pre-release for all users.

Release notes