Data & privacy

Your guide to data and privacy at Telnyx.

This page is updated on a regular basis. Last updated effective July 11, 2024.

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Prioritizing data protection

Data security and privacy aren't just add-ons at Telnyx. They’re part of our DNA. They’re integral to the way we operate, the solutions we offer, and the trust we build with our customers. At Telnyx, when you entrust your data to us, you’re entrusting it to a company where its protection is at the heart of everything we do.

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Adhering to critical legislation

We maintain strict adherence to all international and regional data privacy regulations and standards, including GDPR, CCPA, and other relevant legislations. We have a proactive stance on privacy compliance, working diligently to adapt to the ever-evolving regulatory landscape. This compliance-focused approach underpins the trust our customers place in us, knowing their data is handled in accordance with the highest legal and ethical standards.

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Giving you control through transparency

Lastly, we believe our customers should always have control over their data. We’re dedicated to maintaining transparency about our data collection and use practices and empowering our customers to make informed decisions about their data.

Please read our privacy policy to learn more or email us at [email protected] with any questions or concerns regarding data and privacy.

Data transfer impact information

Get more information on how we take your data privacy seriously from our data transfer assessment page.


Data locality from Telnyx

With Telnyx Data Locality, you can make a one-time choice of where your Call Detail Records (CDRs) and Message Detail Records (MDRs) are stored at rest in the Telnyx Mission Control Portal. You can find a list of the data types included in our release notes.

Contact us to learn more about enabling data locality for your account.

  • Icon Resources Article

    Privacy policy

    Understand our overall privacy policy and what it means for your business.

  • Icon Resources Article

    How to navigate GDPR regulations

    Check out our article on the EU’s GDPR data protection laws.

  • Icon Resources Docs

    Data storage location

    Learn how to log into the Mission Control Portal to make a one-time choice of where you want your Call Detail Records (CDRs) and Message Detail Records (MDRs) at-rest to be stored.


GDPR stands for the General Data Protection Regulation and came into effect on May 25, 2018. GDPR replaced national privacy and security laws that previously existed within the EU with a single, comprehensive EU-wide law that governs the use, sharing, transfer and processing of EU citizens’ personal data.

Our policy is to respect all laws that apply to our business, and this includes GDPR. We also appreciate that our customers have requirements under GDPR that are directly impacted by their use of Telnyx products and services. We are committed to helping our customers stay in compliance with GDPR and their local requirements.

As part of our commitment to GDPR compliance, we maintain a regularly updated Privacy Policy.

In addition, here are a few things that Telnyx is committed to doing to ensure our compliance with GDPR and that of our customers:

  • Where we are transferring data outside of the EU, Telnyx commits to having the appropriate data transfer mechanisms in place as required by GDPR.
  • Telnyx commits to follow appropriate security measures and precautions in accordance with GDPR.
  • Telnyx will assist with notifying regulators of breaches and promptly communicating any breaches to customers and users.
  • We will ensure that employees authorized to process personal data have committed to confidentiality.
  • We will hold any subprocessors that handle personal data, including our data center partners, to appropriate data management, security, and privacy practices and standards.
  • Telnyx commits to carrying out data impact assessments to identify and mitigate high risk processing. y.
  • Where appropriate, we will offer contractual language documenting our commitments to our customers to support their GDPR obligations.
  • Telnyx will assist our customers, insofar as possible, to respond to data subject requests our customers may receive under the GDPR.

The California Consumer Privacy Act ("CCPA") provides California residents with specific rights regarding their personal information. This section describes CCPA rights and explains how to exercise those rights.

  • The right to access
  • The right to opt out of the sale of personal information
  • The right to deletion of a consumer's personal information
  • The right of data portability
  • The right not to be discriminated against for exercising rights under the CCPA.

This particular section in the Telnyx Privacy Policy enumerates the rights consumers have under the Act and provides them with some information required by the law. We're aware that California passed additional privacy legislation, the California Privacy Rights Act ("CPRA"). Telnyx commits to compliance with the requirements of California data privacy law, and analyzes the requirements of new laws and updates our programs, policies, and materials where needed.