Microsoft Teams

Get cost-effective PSTN calling powered by a leading global tier-1 carrier for Operator Connect and Direct Routing.

Get started with Telnyx today

Connectivity Options:Operator ConnectDirect Routing
Microsoft Teams integration

Cost-effective Teams calling

Unify your Microsoft Teams with PSTN calling through the Telnyx network via two connectivity options.

Cloud-first Teams customers prefer Operator Connect, which allows you to integrate new and existing 3rd party telephony infrastructure in just a few clicks.

Administrators with complex on-premise or regulatory needs prefer Direct Routing, which gives greater control, full legacy integration and no per-seat charge.

Either way, you’ll benefit from a high-quality voice network designed for real-time communications which runs on a robust multi-cloud stack.

Operator Connect Features

Seamless Teams calling with Operator Connect

Operator Connect is the easiest way to start making and receiving calls to and from the PSTN with a chosen provider. Manage connections and numbers in the MS Teams admin portal for full transparency.

  • Checkmark

    Self-service setup

    Set up Operator Connect through the Telnyx Portal and Microsft Teams admin portal in minutes. No powershell, service orders or other roadblocks.

  • Checkmark

    Manage numbers in Teams

    With Operator Connect admins can manage their number inventory from within the Teams admin portal.

  • Checkmark

    Support SLAs for peace of mind

    Each Operator Connect provider is vetted by Microsoft to ensure adherence to quality and support SLAs.


Choose a bundle that's perfect for your business

Basic bundle

Test out Operator Connect with a Basic bundle. Our basic plan includes a US DID and E911, and users pay-as-you-go for the minutes used.

Standard bundle

Set your business up for success with our Standard Bundle for Operator Connect. Get 1000 PSTN minutes per user, plus a US DID and E911.

Get started in Mission Control

Interested in learning more about Operator Connect?

Connect your Teams instance to a global HD voice and telephony network. Telnyx is trusted by thousands of organisations - from Fortune 500 brands to challenger SMBs. Fill out the below form for personalised assistance.

Interested in Operator Connect?

Direct Routing Features

Take complete control with Direct Routing

Direct Routing connects your Microsoft Phone System to the Public Switched Telephone Network (PSTN), allowing you to use Microsoft Teams as your primary business telephony solution.

  • Checkmark

    Ultimate control

    Direct Routing gives your business greater control over dialing plans and phone numbers, and allows you to maintain existing SIP trunks.

  • Checkmark

    SBC included

    Our Direct Routing solution comes with the required SBC as standard, so you don’t have to worry about another vendor in your setup.

  • Checkmark

    Advanced call features

    Direct routing allows you to integrate advanced call features that you are used to having within your business calling solution.

Direct Routing pricing

Only pay for what what you use–no SBC fee and no charge per seat–with automatic volume discounts are as you scale.

Starting at:


Per minute


Secure, high-quality voice

Our private, multi-cloud network means your voice media runs on a private backbone—away from the congested public internet—to deliver enhanced voice quality and security.


multi-cloud points of presence

Proactively identify errors

Automatically check the customer service record (CSR) information before submitting your port request to ensure a smooth switch.



Always-on support

Most providers put phone support behind a paywall. Telnyx SIP support is available around the clock—for every customer—so your questions never have to wait until Monday.


award-winning support

  • Icon Resources Article

    Direct Routing vs. Operator Connect

    Explore the differences between two bring-your-own-carrier (BYOC) methods of connecting to the Microsoft Teams platform.

  • Icon Resources Docs

    Set up Microsoft Teams Direct Routing

    In this user guide, we show Telnyx customers how to use Telnyx as a PSTN provider for Microsoft Teams Direct Routing.

  • Icon Resources Article

    Benefits of Direct Routing for Microsoft Teams

    Microsoft Teams allowed workers to collaborate from home. Now you can improve the experience with Direct Routing.


Microsoft Teams is a collaborative business communications platform that is used by over 200 million people. The platform offers video conferencing, file storage, workplace chat and application integration.